DSW is close by for shoes if I'am not online. What nice surprise such a large selection of dress shoes and sandals. Easy for me to find comfort and style Plus great value was good too. But we see security inside I know it a different time. I was truly happy find a dress shoe for a wedding at happening next Saturday Plus a good Sandal by Clark's it my go too shoe Comfort & Style And finely she found something in her size that she like, and was comfortable too So at going to check out we both had 20% discount Even better Service was great I love a sandal by Kenneth Cole but not any size 7. Or 71/2 So ask the cashier she looked online they have so she wrote out pc code and can ordered them Online yay!! read more

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Great store with many brands available from babies to adults. The store is huge and well organized making it easy to find shoe styles in your size. This location offers many great sales and many other shoes at an affordable price. I got shoes for my kids and socks for under $25. There was a long line to peg but fortunately other available staff came to rescue the poor girl at the cashier that shows team spirit and effectiveness to get customers out the door quick. Overall positive experience highly recommend. read more

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Staff was great! Contessa helped me with an exchange that involved returning one pair, buying one pair and ordering another. She was patient and explained each step. I really appreciated her help. I spoke with other staff, too and they were friendly and helpful. I will definitely return. read more

This store hours are misleading. Website states 8pm the door sign says 8pm and 715pm they are cl8ses daily. Ive come 9n 3 occasions after work at 715 or 730pm and it's been closed. What a disappointment . The employees are rude and have an attitude! read more

ADVICE:Hire Associate's who can understand when to apply a policy and when to forgo that policy for the sake of providing good customer service. I have been a customer at DSW for greater 5 years and usually have a decent experience but today that all changed for me. I literally stood in line for 20 minutes with 3 boxes of shoes in my hand. There was 1 staff member at the register who seemed in no hurry to move the line and another employee who would go back and forth, scanning shoes and restacking them. When I finally was serviced by the 2nd employee , Zoelle, after she ran out of shoes to scan and inventory. I asked why she didn't open her register earlier to assist instead of scanning shoe boxes, as I and others were obviously waiting a while and having a hard time balancing all of our shoe boxes. Mistake #1- She quoted "It is our company policy not to open a second register unless there are more than three customers in line." Mind you, there were 3 customers in line and two of us had three or more boxes in our hands trying to balance them, while she looked at us and went back and forth scanning shoe boxes and not greeting us or helping by opening a register to decrease our wait. She didnt even offer a bag when she saw a customer nearly drop the shoe boxes she was holding. Mistake #2: I can tell you that, as a former person who waited on customers , you never make a customer wait to pay. What should have taken 5 minutes or less to check out became what felt like a 20 minute ordeal of balancing shoe boxes, while waiting to pay, due to poor customer service and an inability of a staff member to put the needs of providing good customer service above a thoughtless company policy and scanning inventory. Needless to say I left the store and plan to give my business to Macys or any of the many shoe stores at this mall than return to DSW to buy shoes and receive inferior sevice. I wont be back again... Is it any wonder people are buying more things online (delivered to their door by an anonymous delivery driver) than going into a brick-and-mortar store and encountering non-caring employees who give poor customer service in the name of company policy and place more priority on scanning shoes than selling them and retaining customers. 2 stars given for product availability only.. #@Amazon wins. Advice: DSW change your policies to put customers 1st and hire employees who know how to prioritize helping customers over scanning boxes. read more

Love coming to DSW! This place is the only place where I will buy my shoes. Great quality! I came here looking for a new pair of sandals. It's summer and I needed a new pair to wear with my dresses. So many styles and colors to choose from. I think I do the most damage when it comes to buying shoes. LOL! I see that they now sell accessories like bags, jewelry, socks, etc. I have a membership here. The more you spend, the more coupons you get towards your discount. It's very easy to sign up. I forget my card so I just give the cashier my home number. You also get something on your birthday as well. Store is clean and very organized. I am happy walking out with my new pair of sandals. They are so comfortable! I will be back! read more

DSW Designer Shoe Warehouse - Front of store - Shoe Stores Near Me - Chula Vista, California

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I love getting my shoes from this DSW. First of all, this place has every different kind of shoe you can ask for for a standard to lower price. Look in the clearance section to find a REAL deal, but those are far and few between. I really want to rant and rave about the staff. All three times my mom and I have been here, we have had such great conversations with one of the guys. Even though we came in really late one day, he was vacuuming, he engaged us in conversation (not necessarily about shoes). He was so personable and kind; the kind of service that keeps customers coming back! read more

My mom was shopping for shoes, and like anyone else took of her sandals and walked over to the mirror to see how the new pair looks. She did this a couple times, and then she noticed one of her shoe was longer were she left. Naturally she double checked to see if she was in the wrong aisle. She approached a store associate and with her help looked for the shoe (she only took one off) and it was no where in sight. When the store manager was informed, he went to the back to check surveillance video. He comes back and says the video showed my mom put her shoe in her own bag! My mom could not believe what he was suggesting. Basically he suggested my mom stole her own shoe. It was scorching hot and my mother had to walk barefoot back to her car! A few days later, she want back to the store. Miraculously her shoe was found. Interesting how she went from a thief to, "I'm sorry for the misunderstanding, here's a $10 coupon" Horrible customer service!!! By the way, refused to show her then video of her allegedly putting the shoe in her purse. read more

We had to drive down to this DSW in Chula Vista because the shoes that my husband had purchased from the Mission Valley DSW were too big, and this location was the only one that had his size in stock. So, after calling to confirm that they had a pair, and asking them to put it on hold, we hopped in the car and made the long drive down to what I'm guessing is a relatively new shopping complex in Chula. This store has a different feel than most other DSW stores I've visited (and I've visited a ton of them). The long aisles of shoe upon shoe upon shoe are missing from here. I mean, they have the aisles of shoes, it's just not as...pronounced?...as your typical DSW store. I don't know if I'm explaining this right, but the decor and layout is much different from what I know. Not that that's a bad thing, because it's not. It's just different. That's all. The girl we worked with behind the counter was friendly and helpful - she was actually the person I had spoken with when I put the shoes on hold. She was able to swap out the shoes right there (though there was a bit of confusion on her part when she couldn't remember which ones were the ones we brought in, and which were the ones we wanted...) The transaction - after that - was quick and painless, and we were in and out without a hitch. I doubt I'll ever come back to this location, unless they're the only ones in town with a style or size I need, but I do like the look and feel of this store. It's just a bit of a drive from my home, is all. read more

This is the best DSW I've ever been to. They helped me after they were closed and were super nice about it

Best place for big weekend deals if you don't want to head south to the outlets and deal with all the parking. The staff is friendly and will offer to ship your size if it's not in stock. Love the coupons which keep the #shoeaddiction happening. read more

DSW Designer Shoe Warehouse - Wedges for a grassy wedding. - Shoe Stores Near Me - Chula Vista, California

This review is for Paloma. She is super nice, helpful, genuine and a serious asset to the store. Walked in for a pair of shoes. Walked out $300 poorer and a million bucks happier! Bag, shawl, pocketbook, and 3 pairs of shoes. Paloma made shopping so Much fun! read more

The great thing about this place is you can get shoes cheaper than you would at an outlet. There are constant coupons and discount codes when you sign up and receive emails. I saved about $40 on the exact same shoes in the nike outlet. The only drawback is the men's section is about 1/8 of the store. Damn women and their shoe loving disease! The staff here is really helpful so there are no issues when it comes to that. For the men out there I highly suggest checking dsw out for some shoes... for you to kick rocks! read more

Since I quit trying eat to relieve stress, I've swapped one addiction for another - BUYING SHOES! You can't typically tell, if you see my every day wear of comfy flats or a pair of tattered tennis shoes. But, I gotta admit, I'm a shoe (w)hor(e)der. DSW is one of my favorite places to go. They have a wide selection of name brands, styles and colors. My favorite place is the clearance section, where you can get anywhere between 20%-40% off the original price. Kinda cool, especially when I'm in the mood to buy more than one pair. The only thing I don't like about the DSW, at Otay Ranch Town Center, is the fact that it's smaller than the one in Mission Valley, which is twice its size. Knocking off a star because SIZE DOES MATTER! But, apparently, that's not enough to keep me away. Digging the store - it's close to home and it's super clean. Parking rocks - lots to choose from. DSW employees - helpful and friendly. Me - a faithful (and closet) shoe whore. Love it! read more

I am not really a shoe gal, but I definitely don't mind perusing the deals at DSW. I came here in a pinch needing appropriate, but comfortable work shoes. When you spend 8 hours standing and walking, heels don't cut it. I also have wide feet, and my right foot has always been slightly bigger than my left. This usually makes for some looong, agonizing shoe shopping trips. Not at DSW! They always have a nice selection of flats and dress/casual sneaks. I was really lucky and got the last pair of simple, adorable Sam & Libby black ballet flats in my size. They go with any outfit and I can wear them when I'm barista-ing, book flooring, or running an errand. I like their prices as well. They're reasonable for the selection and quality brands they offer. I would love a new pair of Franco Sarto leather sandals. My last pair are still kickin', but I have to get some repair done. They're too good to let go! Need a pair of prom shoes you'll most likely never wear again? Want to scour the clearance section for some goodies? This location always has their door open (literally), and I love it. DSW makes shoe shopping a breeze! read more

I love shopping at DSW. I am a premier member and the perks are amazing. They have a vast variety of shoes, scarves, socks and other accessories. Which are all priced very well. If it's not available in the store they (sales associates) will gladly order it from their website as well as have it delivered to your home, for free shipping. Unfortunately, I like shopping more on their website then in their store. The store prices are priced more than their prices online and they don't price match?? How is it that you don't price match your company's website? Additionally, the otay ranch location does not sale any children shoes, which sucks. They are understaffed especially on the weekends. Two cashiers were open on a busy afternoon with 5 people in line. Those are my only issues. Overall, the staff is prompt and eager to help plus their available inventory is exceptional and their prices are extraordinary. They are will stocked here. I have never spent less than $100 here because I'm always finding outstanding deals!!! read more

Staff = 5 stars. I've never had a bad experience here until today. The staff at this store goes out of their way to make sure you are finding exactly what you are looking for, even if you didn't realize it. Accessorized my entire wedding here, have been an avid shopper for years. Until today The store manager (Sabrina?) is rude, stressed out and has absolutely NO filter. While on a trip to find a few new pairs of shoes she was nearby cleaning up. At first I heard her griping a few aisles away that "shoe customers were all pigs". She then approached our area where we were shopping shaking her head in disgust while grabbing a pair of shoes I was trying on. I told her I understood her frustration (as I also work in retail), and she responded "well then you should know better" as she cleaned up the two boxes of shoes I had set in front of me in on the floor. First of all, she literally grabbed the shoe boxes I was actively trying on. I was comparing sizes! The shoes were on my feet! I was treated as If I was a total pig and not cleaning up after myself. I was so embarrassed! Second. I don't care whether or not I was cleaning up after myself - this is not how you treat customers! This is certainly not behavior of a manager who should be a role model for your team. When my husband approached her about her comment she was incredibly defensive and justified it by saying that she was "having a rough close." I work in retail as well and I have had to smile and bite my tongue thousands of times. It's what we do to give great customer service! **This happened a few months ago but I noticed I never posted the review. It might be late, but I thought it was important to share. Hopefully Sabrina learns from this? Sincerely, -Humiliated and shoe-less :( read more

Definitely like the selection of various dress shoes, casual sneakers, and running shoes. Prices are discounted compared to the retail shoes you'd find at any Aldo, Foot Locker, or Macys. They have any kind of shoe for whatever occasion you're looking for. Definitely a shoe store I would shop at regularly. read more

We asked the girl ringing us up if they had any coupons or knew of any specials, her response was "Umm, I dont think so" She said this with the most rude, insolent tone. What kind of response is that? You either say yes or no and if you dont know, you ask a manager. She was a lousy register clerk. Didn't even say hello. Clearly there must be some bad management as this location. I have my receipt and am writing to corporate because her lack of respect needs to be corrected. The staff love helping you find shoes so they can make their commission. But God forbid you ask a question or inquire of something not related to their bottom line, they turn into stone cold people. They are not nice. I recommend you shop elsewhere. read more

Hubby's gonna get mad- I wasn't supposed to be getting anymore shoes but DSW made it possible to do so! Wasn't looking for anything after the fact I couldn't find kid shoes..but only a minute into browsing the ladies clearance section, I found a cute pair of Steve Madden's that were calling my name. $9. Friggin sweet! They were already marked down to $40 something and it was 80% off. Ohlordy, they had sooooooo many others that could've been adopted by me! But all in all, there's a good selection in the clearance. The other shoes are decently priced, but at about the same you'd find at macys or something. Tip- brows the clearance racks, there's a bunch of good finds at a steal. My only star missing is cashiers being on the pushy side for deals and coupons. I don't want to be spammed up! Please take the initial no thanks and roll with it. read more

I love this place. I spent over an 1 1/2 in here Saturday night. The employees are wonderful...very helpful! Need shoes? Go to DSW Otay read more

DSW Designer Shoe Warehouse - Polo!!!!!! - Shoe Stores Near Me - Chula Vista, California

3.5 stars for sure!!! I love that they have employees walking around to help!!! Good call! What I can't stand is waiting around to find someone to ask a simple question. I like that they will search for the shoe online and in the area for your size, that's so great. Great place for adult shoes!! Mamas, don't go with your kids!!! Go by yourself some evening when your partner is watching the kids. It is a much better experience. Tons of options. You can spend a lot of time there so be sure to stay focused. I went for non-plastic sole flip flops. My tip: if you are thinking about buying a pair of shoes, put them on and walk around the store in them right up until you go to the check out. You just can't tell about a shoe in 10 steps. Look towards the back of each row that has the shoe with 30 - 40%, that is a deal! Otherwise the shoes are really just 10 bucks less than Macy's etc. But it's just about shoes, socks and bags, you can't get sucked into perfume, towels and other stuff. read more

This location is great! Very clean & organized. Staff is always friendly. They recently moved to the other side of the shopping center & seems to have a bit of a larger selection which is awesome. read more

DSW relocated to another spot in Otay Ranch Mall, near Macy's. I do love a good deal here! Especially online deals. I think there should be a special area to handle returns because it does hold up the line, especially with only 2 registers open. Nice sales staff. Bathroom inside. Great Parking! read more

Well I usually shop @ the DSW in Mission Valley, but this past Wednesday I went to Otay Ranch Center, just to change of scenery, & while I was walking back from Best Buy, I spotted the store (I didn't know they had one there), so I has to go in! It didn't seem as big as the Mission Valley one, but I loved the selection, even in the clearence rack they had a lot of cool shoes (I bought a pair of BCBG's that go for $95 @ $25, I love BCBG shoes!!). They probably have a great selection in sizes & Styles due to the fact that the store seems a bit hidden away in the mall. I could've gone broke this week inside that store!!!! read more

I love shopping at DSW, however, I do not like the bait and switch tactics and think that they are suspect. Special advertised items are available with purchases but there is such a limited supply of the special that a customer would need to camp out on the first available day to receive the special item. There is a discount offered in place of the advertised special. Seems fishy to me. Anyone else have the same thoughts? read more

LOVE ! that's all I have to say! I LOVE DSW ! They always have great deals online and in-store! The clearance always had an extra percentage off, which great considering they're already low priced anyway! and if you're a member you can use your rewards coupons! Customer service is attentive and helpful! The only thing that bothers me is that they usually don't have the shoes sold online in the store. Other than that it's great! read more

Literally 20 minutes in line when only 2 people were ahead of me. There were 2 cashiers as well. Store looks nice though and bigger than the old one read more

This place is huge and has a lot of shoes to choose from.. well maybe for the ladies at least. My wife shops here all the time and $70 percent of the store are women's shoes. I had a great deal on leather flipflops here in the clearance center which were upto 70% off plus they mail us coupons for $10 off on our order so I got a really good pair for $3.00 that used to sell for $39. Make sure you sign up for the free rewards account so you can earn points and receive coupons by mail. read more

I have had numerous positive experiences at DSW in general and especially this location. My son left his favorite water bottle there yesterday and they were able to find it and hold it for me, which was such a relief. I found 2 pairs of work shoes for my husband at great prices today and was able to use 3 offers. I love the free gifts they give out occasionally and their rewards program can't be beat. The employee, Liz, was super helpful today and gave excellent customer service. read more

I can't even. How do I begin? I'm a girl who loves shoes SO I don't see what's not to love about this place. It's like a shoe haven. Need some cute flashy heels? They got it! Need sneakers, nikes? They have it! Sandals? Wedges? Slippers? They have it all! They also have purses, wallets and other accessories. They always have good deals and especially on the purses. I am in love with this place and I think many feel the same. read more

Great store in Otay Ranch mall in eastern part of Chula Vista. Very wide selection of shoes with great prices. The store was very clean and well lit. We were greeted when we entered the store buy more than one employee. The employees are very professional and friendly. They were very quick and getting us through the line and getting us out the door. Will be back to shop here again. Thank you for the excellent customer service! read more

happy camper I am. found a killer bag on clearance...plus had a coupon...A steal at a little over $3! yeah...nice. store was a little small compared to other locations...but great deals. read more

They don't really carry my size because I have suuuuch small feet (4/5) but I actually walked out with a pair of 5 1/2 roxy shoes that were only slightly too big but not enough to not buy! This store is huge. I had never stepped foot into a DSW until now. I'm glad I did. I can wear size 6 boots and their selection of shoes is incredible. Some not my style but very cute shoes. I would highly recommend DSW to all my friends, especially this location. The staff is very nice. Helpful. And it is a very clean location. Thanks DSW. (: read more

This DSW always seems to have my size (12) in clearance usually a pretty decent selection there....great deals everytime i stop by...clean and organized, never overly crowded even on the weekends.. read more

I come here all the time when I need shoes. Unfortunately two recent purchases did not work out totally cute shoes but not comfortable for my feet. I'm a flats kinda girl and these were heels and booties. Wish they woulda worked out. Anyway Michelle was very helpful with my two returns and I really appreciate the customer service and understanding she provided. I'll be back soon! read more

June 12, 2019: Been a loyal DSW customer in Plano, Texas for years and only shop DSW. I'm visiting and shopping with my Daughter and granddaughter. My DSW store experience was the worst at this DSW location. Your cashier "Tress" is a horrible, condescending sarcastic, smart mouth miserable person who should not have contact with your customers or public. I saw her talk down to every customer who asked her simple questions. When I spoke with her for help with my order she was a smart ass and attempted to talk down to me as well. How embarrassing for my 11 year old granddaughter to witness her behavior and asked her Mom and I why she is so rude to customers. When I picked up my order today June 13th I shared my experience with your two front cashiers (who were very helpful and courteous) they pretty much acknowledged her (Tress) ongoing behavior. My family who lives here and myself will most likely not return to this location as long as Tress is employed there. Sad!! read more

Customer service is great but shoe selection is limited. Other DSW stores have big clearance sections whereas this one is on the smaller side. Shoe styles are also limited when compared to other locations. If you wear a larger shoe size (like 10 or 11) the options might be even more difficult to find. If you are not in a hurry for your shoes you can always order online and pick up at store for free- major plus! The staff are always friendly and helpful at this location which is another plus. read more

I enjoyed coming here. I'm real picky! There is such a selection you're bound to find something! I bought a pair of comfy Margaritaville off the clearance section and love them! Great deals! Check them out! read more

Four stars, not because of the size of the selection, but because the quality of the selection (for women) that was available. They carry a decent amount of Penguin brand which I am a huge fan of. The staff was helpful, they walk around and make sure that everyone is finding what they need. Not a whole lot more to say. read more