I Love This Store. Been coming here since it opened and I'll come out of my way just to have a nice shoe shopping experience. They have great sales . It's also good when you need to get someone a gift.Lots of hats and sports clothes. The store is big and roomy with plenty of selections. Sometimes the popular sizes sell out fast but their customer service is good about calling other stores for you etc. Raffa is always very kind and helps me find the right size sneakers I need and answers all my questions about Releases. Thanks for doing great guys. read more

My family took our kids here for school shopping. There is a wide selection of shoes and the workers are fairly helpful. That day we didn't find everything we were looking for but we will back ! Over the value and the service is what we will return for ! read more

Onel the assistant manager helped myself and my husband today with our purchase. So professional, extremely helpful and patient. We couldn't find the size we wanted for one shoe and he went above and beyond to help us find a location that did. Hoping that whoever is the regional manager invests into his career development with the company because of his work ethic and customer service. Thank you Onel!! read more

They would not do a return bcs it was past 30 days. Only 32days Final gave me a credit Came back made a transaction The system went down Waiting for over 20 min to restarted Worst customer service read more

I had such a pleasant experience at the WSS store. My son wanted a pair of beech Vans and we could not find them. We were assured by another store his size 10s were in stock but we could not find them. A sales person looked diligently and found them for us. It was not an easy task as this store is quite large. Great selection. We saved over 50% on these shoes but more importantly my son is so thrilled about his new shoes. read more

I brought my son here to get shoes and I will definitely be back the person who helped us was named Bryan he took he's time helpings my son get the perfect pair for back to school my son has Autism so he's very picky to get shoes but Bryan kindness helped out so much. I would definitely be back we need more kind hearted people like Bryan read more

My husband, he's disabled, my 5 year old granddaughter, and I went to purchase shoes. There was a promotion 2 for $120 on selected items. My husband, with much trouble due to his disability found a pair of Air Max SC and 3 pairs of shorts. I had 2 pairs of shoes as I wanted to take advantage of the promotion. Both the clerk and her Supervisor were not able to successfully ring up my transaction, they were having issues. My husband was in pain and left to the car. I eventually gave up and asked them TO HOLD my items I'd return later once they resolve the issue. I returned later that same day. The supervisor handed me my shoes but had already put back my husbands pair along with the shorts. I was in disbelief, just half the items were still on HOLD. The supervisors response was that they only HOLD items for 30 minutes. He didn't apologize, his demeanor was as if he did no wrong. I searched for the shoes husband had selected but I didn't find them. I then asked the supervisor for his assistance, and he also could not find the Air Max SC. He should have offered to help me from the very beginning. The supervisor lacked professionalism and basic communication skills. It's unfortunate, I've been bringing our children to purchase shoes at this store for more then 20 years. My children are now in there 30's and have children of there own. We are no longer going to shop at this store. Both my husband and I are retired and my husband is disabled. I would have been satisfied with a simple "sorry". That same evening I drove to the Highland Park location and purchased the Air Max SC, luckily they had them. I felt bad for my husband, after all he made the effort and went to the store and tried on different shoes. I was very upset at first, now I'm just disappointed that I allowed that young man to treat me like I was invisible and didn't matter. So unjust. read more

Went to purchase some shoes for my dad here, staff were very helpful and patient with my dad. Clarissa was such a kind and helpful person. Thank you Clarissa. read more

*** Jeremy Lin signing event review *** I went to the Jeremy Lin appearance in Lincoln Heights. The two story WSS store parking lot was jammed full of Jeremy Lin fans waiting to meet him. The store itself was very nice and clean. The sales people on the floor were helpful. Everyone was trying to purchase items for the Jeremy Lin signing. Here's the low down. I went here for the signing because my kids love Jeremy Lin. They made me watch Linsanity with them everyday for MONTHS on Netflix! So I rushed home from a funeral and drove from Orange County to L.A. just to make it to this event for my kids. My initial impressions... I called in several times to get an idea of what to expect and what I needed to do in order to get a meet and greet. On different calls I kept getting different information. It seemed that the staff didn't even know what was going on until the last minute. It wasn't until the day-of the event that I was told a $30 purchase was required to obtain 1 signature. We made our purchase, but there was nothing in the store with Jeremy's number 17. Say what??? You invite the guy and don't have anything that represents him present??? The only Lakers shirt hanging on the walls were a few Kobe 24 shirts. How lame is that to ask Jeremy to sign a Kobe 24 shirt? I would have bought signed $30 posters of Jeremy if it were available. Luckily, I managed to get an Adidas shirt and a pair of shoes to sign. We stood in line among a few hundred fans waiting to meet Jeremy. It was pretty cool that Power 106 was there playing some good beats. The line went fairly quickly and we were inside in about 1.5 hours. Once we were inside we were rushed and herded through the signing like cattle. There were two tables that separated Jeremy from his fans. There was a crowd of people surrounding him and moving us quickly along. I didn't even get a chance to snap a picture for my kid. I was really disappointed because everything moved so quickly. I was more upset when I later saw video of a person having a leisurely conversation with Jeremy at his table. It definitely wasn't equal treatment for all of his fans across the board. Here's the thing... Your fans love you Jeremy! You have a great story and you're a clean role model for our kids. You could have at least stood in front of the mic or bull-horn and said a few nice words to everyone who waited in line to just have a glimpse of you. Instead you allowed your handlers to shove everyone through and really diminished the experience. My daughter brought a tweet to my attention "what I should have said when Jeremy was present" (or something like that). Hello??? I think it should be the other way around. What should you (Jeremy) have said in our presence. WE, your fans, stood outside waiting for you. WE, showed up when the staff was uncertain how the turn-out would even go. WE bought stuff just so you would sign it even when the store wasn't confident enough to stock YOUR NUMBER on their shelves. So I think YOU owed it to your fans just to utter a few small words like, "I appreciate it that you all showed up". You even took a nice professional picture with the WSS staff (that wasn't blurry like mine). Hello, they were paid to work. WE paid to essentially see you. Hmm... just something to think about buddy. Maybe all that time hanging out with Kobe rubbed off on you and gave you a big head. I really hope that isn't the case because the world doesn't need anymore jerks. I wish you luck in your future because you seem like a nice guy. Just don't get pushed around :-) Cheers, Disappointed fan read more

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I came to this store this morning looking for a new pair of Adidas similar to a pair I bought at a different WSS last year. I wanted to buy a pair of moccasins as well. I was the only customer in the store. I was initially greeted by one of the four workers there but they refused to acknowledge my presence after that. I walked around for 20 minutes looking for what I wanted but couldn't find it, the organization was pretty strange. I tried to signal workers walking past for help but they refused eye contact and just gave out loud sighs. I walked out of the store and turned around and all four employees were at the front area looking at their phones. Don't shop here. read more

Selection here is very minimal. Only comfortable shoe they offer is Sketchers. They do have a few other selections but not for comfort, it's more for style. No Brooks, no Saucony, no Asics, no New Balance. I will give it two stars because of the happy greeter(employee) at the front of the store. It made me feel welcomed. I appreciate that. read more

This is a great store Maria the store manager reached out to me on a shoe purchase that I did for my son she made it so smooth easy to finalize my purchase. I highly recommend this store and it's staff two thumbs up read more

This store has THE WORST customer service ever!!! I've been there numerous times because it's close to home and they have a wide selection but recently it's ran by nothing but young people with no people skills!! I went to return some items and as soon as I walked in the door they harassed me for a receipt. They treat you like you're stealing and follow you around but aren't available to help with a question or different shoe size. I'll take my money elsewhere!! read more

I came to look for work shoes and the employees were following me and looking at me acting like I am going to steal. I get to the register and the cashier girl had such a vibe that I am a suspicious person trying to jack some freaking work shoes. I asked if there were other styles and she said the men's work shoes has some. So I went to that corner , yes corner. And I saw a loss prevention guy peaking through the other isle looking at me trying on shoes that I am going to BUY. So I get to the front and why does the cashier's and security in the front look at me like I am stealing when I am clearly paying. Mind you , I did go shopping around at Rite Aid near by and the 99 cent store so I was carrying a fill bag. Was that why they were suspicious? Because of my bag ? Either way the loss prevention guys looked so freaking serious but they look like the kids who NOS it every weekend and drink 40s. Lol read more

Bad workers didn't help me out and workers had bad attitude wish wss would do better! Bad experience would not recommend shopping here go to a different wss read more

Went to this store to do an exchange cashier did not approve my exchange and no manager was in store (weird) went to another wss where they accepted my return no problem seems like they need to train their employees on better customer service and exchange procedures never coming here again thanks for nothing go to the store on whittier read more

They need to organize better the stuff on the second floor, however good shoes at good prices

I was there to buy shoes and shirts came out to $319.83 when I shoe her my college I'd to get the 10 percent off Maria I believe was the manger there she said I couldn't use it because different size of shoes what those it matter if I'm paying for them and they offer the discount for students.thank you for not honoring the discount you guys offer...... btw really disappointed on how slow they could be and still won't help a student out foot locker it is hope to see you have a good day and learn how to take care of a customer.... read more

Extremely rude customer service. Manager was so rude. Was referred by another store to find a pair of shoes, and to make an exchange. Manager gave me a hard time about every part of the transaction that was ok at another store that just didn't have the right size. I will never visit this store again. The Highland Park store, on the other hand, has great customer service! read more

I was not able to stack my coupons. The manager offered me a 10%discount on a display and was later taken of because I was not able to use the 20$ off for purchasing 100$. In addition I was not allowed to use my points. I can usually do this at other WSS STORES. read more

Been going to WSS for a veryyyy long time. Decided to give this 2 floor location a shot, very bad decision on my end. An employee approaches me while im looking for some shoes, shows me a few shoes. Cool. I call her back after finding the shoes i want, the only pair they have left is on the floor. A floor model, okay, cool i can dig that.. i check the other shoes and the other has a noticeable large scratch on the front, of course, i asked for a discount.. she rudely laughs and says no. Okay, whatever ill talk 2 the supervisor when i pay.. time to pay, guess who's the supervisor?! You guessed it, the rude ass employee who laughed when i mentioned a discount. Definitely not coming back here.. Thanks JEN the rude ass "supervisor" working at 4:10 pm on sunday. Fathers day. Lovely customer service ladies. read more

This review is mot for the store its more for the website don't order ever online the have the worst service. I never got a confirmation email so 3 weeks i waited and nothing even though i had been charged finally i spoke to them by phone and the said they should arrive this week..Thursday came and no shoes so I called again"oh the shoes are ready to pick up" an hour later i get an email sorry but your order has been cancelled we don't have the shoes available anymore...I'm upset that i waited 3 weeks for this when they could of told me this the 1st week never again will i purchase online for them their service sucks read more

There's 2 hour free parking in the back. The place is nice and clean. There are two floors. The second floor are where the clearance section is at. The price on the shoes are okay. read more

came here on 07/19/2017 bought a pair of shoes for my son, tried to exchange them since they were defective today 07/25/2017 and was told i needed the original box and receipt. i put my sons shoes right away that day everything was fine didnt know they would get unglued. so i didnt have the receipt or box another. wasnt asking for money back just a simple exchange. i did use my card so i have the transaction record. you guys suck read more

Never again am I buying at this store a Nike bagback broke within the 30 days actually 3 weeks after I bought it. It turns out I have to complaint directly to Nike since they say I should've save the tags the supervisor asian girl could not help me with any info I have to figured out myself. I ussually spend no less than $200 every other month. read more

Went in for a pair of shoes but came put with two pairs! The store was well organized and had a great selection of shoes, a big thanks to Luis for helping me find the right fit :) He was very helpful and really knew about shoes. read more

Walked in on 5/10/16 morning ... security was friendly nice with a hello seems the securities are the only friendly ones everytime i walk into this store. A Lady looked at me and just walked away not even a smile cashier was serious but nice. Love how everytime i come here its always neat and organize. But i might start trying other wss from now on. read more