First of all, the prices here are NOT it. I found the same crocs cheaper on the crocs website and…read morethey refused to price match. The selection also is dismal, and they don't even have colored shoe laces. Worst of all, I dealt with a really rude employee. I asked for a UK 7 in a pair of docs and he laughed at me and patronized me suggesting I was wrong and weird for going by UK sizes. I'm sorry but it's written on ALL doc marten boxes. I said UK 7 because I thought it was easier than saying women's 9 because sometimes I'll be handed a men's 9 instead. That's how I ask for shoes AT the doc marten store downstairs at the mall. It's normal, he didn't have to laugh in my face and treat me like I'm dumb. It felt sexist to be honest. Then he tried to sell me a leather care kit for the doc martens I was wearing. He was pushy after I said no and high key insulted the state of shoes. For background I know a LOT about leather care and religiously take care of my doc martens, so this felt really really rude. They were 5+ year old shoes that I wear when making art, they were not even mean to look perfect but I already use a leather balsam on it, i take such good care of my multiple pairs of docs and have a routine. He also definitely didn't know what he was talking about with the leather care kit--he just made me feel so insecure about how my shoes looked and made me feel like I was stupid the entire conversation when he clearly didn't know about anything he was talking about. Once again, as a woman, it was so so sexist how he was speaking to me. Terrible man, terrible experience, expensive store, sexist vibes. That's all I'm saying. 1/5 for real.

Today September 11,2025 I had the best service at Journeys by a young woman working there. I didn't…read moreget her name but she was very nice and attentive even though she had many customers.

Great service from the employees recently. Very helpful and she even recommended some clothes that…read morewould suit me. Overall great experience and for such a great value people should come here more often. I love how organized everything is and how workers are always on stand by making sure the clothes are all folded and put together and ya just a great store. You get a good bang for your buck here with their BOGO 50% off on jeans!!!!!!!!!!! ‍‍‍

Hollister is One of the stores where I purchase clothes for my teenage son. They always carry cool…read moreclothes and have sales. The store is clean and organized. The only issue is the customer service. The Two girls who just opened the store have no customer service skills. It's 11:10am ladies, you have a full day ahead of yourselves.

Only discovered this store recently and I've been here maybe 3 times now...I've had a good…read moreexperience each time. My first visit I was able to grab a pair of sneakers and had really helpful service by a lady and a male employee. They both helped me out and it felt like old friends, we had a great time chatting and talking sneakers. The other two times I visited just to take a look to see if anything hot had come in. I didn't need service by anyone so I was left alone which is also nice when you're shopping and don't want to be bothered. I'll definitely be back!

Newly renamed JD, this place has a variety of nice shoes. From Jordan's to Nike running shoes, this…read moreplace is great for my preference. Staff is helpful except the last time I came here, they didn't open the time Yelp has shown so I waited an extra hour

I had already done my shopping for the night having completed my second visit to the Apple Store to…read morecheck out the iPads - I was now heading to the parking lot to go home- Then I passed the Sketchers store- It was very clean, well lit, with plenty of space between displays for me to roll in with my four wheeled walker -It was not like the small selection of merchandise you find at the big box Outlet Stores. Dalton the salesman there asked how he could help me-- I let him know what I'd like to see - He brought out two different types of Sketcher shoe designs after determining my size- I wore them both in the store for 20 minutes- I am very happy with my purchase- / They they look and walk great - Dalton was a great help! Sincerely, Rick F.

Super comfy shoes and affordable. They have a scanner that measures your feet to help you pick out…read morethe right shoe. Sean was super helpful and patient!!

I wanted to recognize Crissy at the Glendale Galleria for consistently providing exceptional…read morecustomer service. Back in January, I had an issue with items that were delayed for a month due to shipping and weren't delivered on time for my birthday trip--something that was completely outside the store's control. Even so, Crissy took ownership of helping me track everything down and worked to find a solution instead of simply saying there was nothing she could do. That level of care made a stressful situation much easier. I recently returned to the store, and once again Crissy went above and beyond while assisting with my transaction. What impressed me most was that she remembered both my name and my wife's name from months ago without my wife ever being physically present just from conversation. That kind of genuine personal connection is rare and speaks volumes about the care she puts into every customer interaction. Before meeting Crissy, I wasn't much of an Adidas shopper. Her hospitality, professionalism, and commitment to delivering an outstanding customer experience have completely changed that. She has genuinely influenced me to become a more frequent customer. Having worked in retail for 17 years myself, I know firsthand how difficult it is to consistently deliver service at this level. I would love to have many "Crissys" on my own team. She is an incredible asset to Adidas, and employees like her are exactly what build customer loyalty and keep people coming back. Thank you, Crissy, for setting such a high standard.

I placed an order for pickup said it would be ready same day. Was not ready no big deal i bought…read morethe product somewhere else instead. I tried to cancel the order it won't let me I call and chat with the AI chat bot. It says I have to wait for the order to arrive and not pick it up. They don't know when the order will arrive. How can a business just hold your money indefinitely before they can cancel and refund your order ? The order was placed with this store but the main issue is with the online customer service. It's made me never want to buy anything from here again.

The Service: Staffs are friendly and helpful…read more The Store: Well organized. Easy to find merchandise. The Parking: Mall parking structure

Placed an oline order last Friday and received email confirmation when it was ready for pick up…read moresame day. Once I made it to the store, it was not busy nor crowded. Staff was friendly and once I told them I was here for an online pick up order, the staff member assisted me right away. Store is well organized, clean, well stocked and plenty of sales happening just in time for the upcoming holidays.

My wife wanted to stop by here when we were inside Glendale galleria to look at shoes for her work…read more She'll be on her feet during her 12 hour shift at the hospital so she was looking for something comfortable. When we walked inside the store they didn't have any guest so the 2 workers were very helpful to us. They brought my wife different shoes to try on and answered all her questions. She decided to get 2 different shoes, one for work and one for going out. She also got the shoe cleaner here as well since the price was good and the worker told her how to use them. We were very happy with our time inside the store and the customer service we received.

I walked in with my partner and we were completely ignored however the lady that walked in after us…read morewas greeted immediately. We asked about some shoes and sizes and we were looked at like we were from outer space. The man working did not want to help us and didn't try to hide it. I felt like I was twisting his arm to give him my money. I work in the service industry and I am very nice to others who do as well so I was very disappointed especially since I really wanted to find some comfortable shoes for work. I asked him to see if they had a specific shoe in my size online and he said that style didn't come in my size. I went home and found them on the clarks website in my size but no I won't be buying them. Very lame and discriminatory experience overall by the employee with the giant cross tattoo of all people.

Newish, they may have moved from the Americana…read more I like the new look! The smaller store is filled up much better than the two story loft at the Americana. Their merchandise seems fresher. I went straight to their beauty area since I needed a new perfume. I've been looking for Cherry Tart by Kitsch and they had it on stock. It costs $22.10 with tax. My visit was right when they opened so staff were still in a meeting. No problem, I knew my way haha

I really like the new Urban Outfitters in the Galleria, and it's a bit bigger than their typical…read morelocations. It's well-kept and easy to shop, offering a cool mix of accessories, home goods, and beauty products alongside their clothes. This location always has better stock levels and more variety, and the prices are definitely on the higher side, but their unique aesthetic keeps me coming back.