My wife wanted to stop by here when we were inside Glendale galleria to look at shoes for her work. She'll be on her feet during her 12 hour shift at the hospital so she was looking for something comfortable. When we walked inside the store they didn't have any guest so the 2 workers were very helpful to us. They brought my wife different shoes to try on and answered all her questions. She decided to get 2 different shoes, one for work and one for going out. She also got the shoe cleaner here as well since the price was good and the worker told her how to use them. We were very happy with our time inside the store and the customer service we received. read more

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I walked in with my partner and we were completely ignored however the lady that walked in after us was greeted immediately. We asked about some shoes and sizes and we were looked at like we were from outer space. The man working did not want to help us and didn't try to hide it. I felt like I was twisting his arm to give him my money. I work in the service industry and I am very nice to others who do as well so I was very disappointed especially since I really wanted to find some comfortable shoes for work. I asked him to see if they had a specific shoe in my size online and he said that style didn't come in my size. I went home and found them on the clarks website in my size but no I won't be buying them. Very lame and discriminatory experience overall by the employee with the giant cross tattoo of all people. read more

Since it has been over 20 years since i have been into the Galleria, i had forgotten that Clark's was here near the Spectrum store as well as very close to the new (to me) Food court. Clark's is a British company that started in the 1820's and featured at that time shoes made for English school children. They also made the now famous "Mary Jane," strap shoes for boys which were ultimately deemed inappropriate for the Brit school children. See Clark's Wikipedia page for the storied history of this longstanding, still surviving Shoe manufacturer and retailer: https://en.wikipedia.org/wiki/C._%26_J._Clark#Products In any event i needed a replacement for my now grubbed up, scuffed and beat up pair of urban hiking shoes: made by Clark's. So in i went in search of same. Sadly, these particular pair were no longer available. But what were available still after many years? Authentic Clark's Desert boots which are so far out of fashion that they are back in. And for some reason they were 40% off on some groovy colors. I choose a dusty mustard color. And they are very cool. I also bought a replacement for my dead dog hiking shoes which are working just fine. The Service in this shoe store is far removed from what i remembered from years ago. Years ago the salesman would help you on with your shoes, sitting in a stool looking thing. But that time is gone i guess except in Nordstrom. Now the salesman brought out what i wanted to try on and i wrestled them on. Sad i think that the personal kind of service is gone. Pricing is actually good: not too out of line meaning around 100- 200 bucks for these types of casual shoes. I like my desert boots so much i am going to come back in for other colors. Cheers! read more

Clarks Shoes - the famous Desert Boots (from Clark's website) - Shoe Stores Near Me - Glendale, California

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Great and helpful staff, comfortable and surprisingly cute shoe options, and of course the classic Wallaby's and chukka boots in so many colors! read more

Great customer service. I had to make some returns and they were easy to work with and super nice.

I can personally vouch for the two ladies that helped me out. One of the young lady kind enough to help me bring two pairs of shoe sizes ! She las long hair, light complexion and spoke Spanish. A huge plus for me b/c I had my parents with me and they asked some questions in English but the lady had a feeling they spoke Spanish and kindly spoke back. The other young lady was also light complexion and had a short pixie cut she was also kind enough to explain at cash register how to properly clean my shoes. I loved that this store has a 50% off rack! These shows are work the sales price. I have had one pair before that has lasted me well throughout these past 3-4 years. read more

Customer service did not exist today by the light-complexioned young lady w/ a blunt cut and her manager. They were unable to process an online return because they said their system was down. They also said they could not call me when their online system was available. If you plan to do an online return in the store, call and ask if they will process your return so that you don't waste a trip. read more

The store was fine, however inventory was aparantly very low. Everything we looked at was out of stock. ‍

This Clarks location has exceptional service. I was here for their early Black Friday deals and AnneMarie was the best. She was patient, friendly, and brought out multiple sizes for me without any hesitation. This store was extremely busy when I came looking for a pair of boots. All of the employees here went above and beyond for all their customers. read more

Absolutely rude and aggressive customer service! We had a return/ exchange, Henry or Herry ,the guy claiming he was the manager, told me i cant do a return because i dont have the receipt and supposedly there should be an extra lace in the box , he was absolutely very impolite and aggressive not even letting me explain , i told him we can do an exchange and i will give the extra lace to you right now , he didnt accept!!!!! We ended up raising our voice in front of our two little kids , he was not cooperative at all and i told him this is the very first time our kids are facing this kinda argument! He started shaking his head and leading us out of the store with his unpleasant body gesture!!! My husband told him just keep the shoes and everything since you are this rude and unprofessional he send him a kiss in the air and told my husband to go !!!there were other customers witnessing and watching what was going on . Just work somewhere else and do what you love . You are not meant to be a customer service representative! Clark store hire better and more professional people to represent and sale your product! VERY UNPLEASANT EXPERIENCE!!! read more

Lousy customer service by the Indian manager. Overcharged me for a pair of shoes that where $ 55.00 dollars cheaper on there Store Site. When asked, he said it was a different shoe. Please, I'm not that dumb! Was to tired to take them back to save on the overpriced shoes. People be aware, Manager SUCKS 2! I believe his name was Henry? read more

I had a good purchasing experience, although I felt pressured to buy a shoe that didn't quite fit me and was upsold a leather protectant I didn't want. When I decided to return my unworn shoes, this store insisted that their "returns machine" was not working, but that I could make an exchange. I have checked with the store for a week now and have been told that the returns machine is still down and I would have to go to the Sherman Oaks store or return my purchase online. I've worked in retail, and although I'm not sure how the Clarks cash register situation works, in general there is not a separate machine to make returns. Usually a return is run through a cash register as a negative sale so that money is transferred back to the original card. Either this location has gone without a working cash register for a week now (highly unlikely for a high-traffic retail store in a mall), or they are not being honest. It could be very likely that they are trying to reduce returns to their location so they look more profitable to corporate. Very disappointed. read more

Very bad customer service coming from a store manager , requesting a physical gift card when the gift card was bought electronically , he didn't even bother to check the card !!!! Bad day for my husband on Father's Day , please don't use electronic gift cards since employees have no clue on what to do .... Plus the attitude the manager had was terrible..... even thought I love the brand I will never come back there for service read more

I'm upset with the store employees and their system. I went in to get a pair of shoes, they didn't have it in store and the employee told me that they can order it and it'll be shipped to my house in 7-10 days. I ordered my shoes on the 8th and it's the 21st, I called the store and asked the employee to track it down for me. She basically told me my shoes have not been shipped and will arrive on an "unknown" date. I asked her how the system works because if I bought shoes and was told that I will expect them 10 days from now, I EXPECT THEM 10 DAYS FROM NOW. I tried canceling my order but apparently they will have to figure out where my product is before thy can cancel it. But honestly, I don't care where the product is at because I just want my shoes! So upsetting.... read more

Ignore the negative reviews, don't shop here with your grandma and don't blame the store for your online experience. I was nervous about shopping at this particular Clarks after an amazing experience in Arcadia. Nervous not about the store, but fearing the sales clerks had been jaded in their dealings with the Glendale clientele. Fear not. Great service and another great Clarks experience. Admittedly, I was a bit annoying, asking for all sale shoes in brown in my size. The clerk didn't flinch. Brought them out, then a second round of different styles and sizes and I did end up buying a not on sale pair after we chatted a bit about different styles and how they fit. Buying shoes online is tough (I was actually returning a pair purchased so) and no one should really be buying anything with your grandma in tow. Stop by Clarks, in Arcadia or here in Glendale, they are a class act! read more

Clarks Shoes - Shoe Stores Near Me - Glendale, California

I was there to buy a pair of Desert Boots. I tried on a pair. They did fit nice. The only problem was that the left shoe was the only one( of the two) in new condition. The other one looked considerably worn. This is the pair they wanted to sell to me. The guy suggested that using their leather solution would fix the problem. No thanks. I ended up ordering online. read more

I came here and not wanting to buy shoes and just to browse around and I met Jessica who was super friendly, And extremely helpful not only did she bring out one pair of shoes out but she brought out like five pairs so I can try on something that I really liked, the girls got a Lotta energy and wanted to please me I really appreciated that! Whomever reads this email better give her a raise!!! Thank you! read more

Now why can't I get service like this at the local car dealership?! ------------- Recently, I bought a second pair of Bostonians, based on my positive experience with my last pair. Stylish, no laces, and comfortable fit. Until I started walking at work - left heel kept squeaking with each step. It sounded like I was a maniacal clown from those horror films every time I would walk down the halls at work. After a while, this drove me completely bonkers. So I decided to visit the local Clarks / Bostonian to see if I can exchange it. Brandon, the manager I think, was nice enough to allow an exchange after I told him why I didn't come sooner (equal parts too lazy / just never got around to it). They will even ship it straight to my house! This is an A+ in my book. You have earned yourself a loyal customer - thanks Brandon! (Now why can't I get this same level of attention with the car dealership?? With the number of times the dealership claims not to hear random squeaks and rattles - "cannot duplicate problem" - you must think they are deaf... or waiting until the 36,000 miles are up. Then they would suddenly hear even the faintest squeak and recommend some outrageously expensive fix.) read more

The folks here are so nice. Efficient, pleasant customer service. It is a nice refreshing place to buy a good pair of quality leather shoes. I learned something this weekend - their socks have a lifetime guarantee - get a hole, run, rip or tear - bring them in and they replace them! That is awesome. Clarks and the staff at Clarks you are good people! Thanks for being nice! read more

Clarks Shoes - Shoe Stores Near Me - Glendale, California

This review is for the amazing service I received from Jennifer yesterday. She was providing great feedback on the sandals and boots I was trying on and was extremely patient and cheerful despite me having to try on multiple sizes to get the right fit. It was like shopping with a friend. read more

I was not pleased at all with the service we had. I was with my 84 year old grandmother. It was hard enough getting her to the store to buy shoes. The 2 male workers never greeted us. Never came up to us. We look at us but say nothing. They both were helping one person. Looked like one of their friends. I can say, the man they were helping did buy something. After sitting and me showing my grandma shoes, for 20 minutes, one of the men came to us. I had 3 shoes for him to get us. He came back 5 minutes later with a shoe. Said everything is on sale and they have nothing left. Okay... Can you show me something you do have? Nothing like those shoes... Okay, anything else you may have in a 7? I have an 8... Really? He left to look for another shoe I ended up finding for my grandma, and it was a new (not on sale shoe) Still, they didnt have it... Bottom line, he had no shoes to show me. Reason why is that it was 4 and it was his time to leave. He wanted out of there and I was taking up his time. I was upset but felt worse for my grandma who was in the store for over 30 minutes and wanted 2 pairs of shoes and we left empty handed. =( Sad... I will not go here again. I went to Macys, Bought Clark shoes, and paid a little more then I should but I had top service! Do not go here. If you want good service, go to Macys. I was happier there and out of there in 10 Minutes. read more

The best customer service experience ever. I bought a pair of shoes 2 weeks ago from Santa Monica. I wore them once but somehow I wasn't feeling 100 comfy with my knee. I took it to glendale location and they took it back without giving any hard time. The lady who was helping me has a big smile and was really nice polite and well trained. Now for sure I'm going back and getting Mother's Day gift from them for my mom. read more

I must preface this review by saying that I have been to this Clark's twice before. Both of those prior experiences were superb - the manager helped me out those times and truly made my shopping for boots fun, uncomplicated and efficient. HOWEVER, my experience today kind of wiped that out. I went in during a slow period around 3pm and was the only customer in the store. The we're three people at the counter, joking and laughing together - I was greeted by the female upon my entrance. I found two pairs of shoes I really liked and even carried them around the store for a full five minutes. However, after being ignored by the sales people at the counter who had their back to me, I put them back and left. I had purchases on my arm, showed interest in shoes priced over $100 but got nothing more than an initial greeting. Where was the manager when I needed him?! read more

Terrible customer service at this Clark's Glendale location. I brought in some receipts in which I did not receive rewards on. I attempted to see if this store location can help me with my request. The associate could not help me, so the supervisor, Helena, helped me. She was NOT any help at all. She essentially said she I could've already had points added from the stack of receipts I brought in. Basically ACCUSING me that I'm trying to earn extra rewards. First of all, I don't buy Clark's shoes. I was doing a family member, who does buy lots of Clark's shoes, a favor by redeeming the rewards for her (since she does not speak english). Going forward, I will NEVER support Clark's shoes, and absolutely NOT this store location. Based on the review this store has already received, my experience is testament that this is a terrible company to give business to. read more

I was assisted by a guy named Harry here at the Clarks store at the Glendale Galleria. This is a very nice guy and very patient with customers. Excellent service and always ready to help the customers! Good job, Harry!!! read more

I took my husband to get some dress shoes he had seen while on a trip to Las Vegas. Unfortunately they were not available in his size so when he saw that they were at this store he was excited. When we arrived it was around 3pm and the place was nearly empty. we were barely greeted by the girl at the entrance with a half-hearted hello. My husband looked for the shoes for a while and kept looking over to the giggling fools they had for employees to get some help. After a few minutes he asked the girl at the register if that was all they had and she dismissively said "whats there is all we have" without making the slightest effort to help him find what he needed or even look for an alternative! My husband, not known for his cool was visibly upset but continued looking for another pair. He wasnt going to let them distract him. He found another pair, tried them on, walked around in them and still not a single person asked him if he needed help. I asked if he needed someone to help him since he was now walking around with the shoes but he shot me a hard stare and said in a loud voice for the employees to hear "I would rather buy these damn shoes online and wait a week or two that give any of these idiots any credit for the sale!" The ladies stopped and looked at each other and snickered. With that he dropped the shoes and we left. Either the manager is inept or they are trying to drive business away on purpose. They all need some serious customer service training!!! Or better yet, they need completely new staff!!! read more

Ordered expensive shoes here in January and they still haven't shipped to the store. Every time I call to ask they don't pick up.

great shoes and a solid brand for casual boots and shoes. i stopped by and was helped immediately. staff was knowledgeable and friendly. i luckily stopped by during a 20% off sale and walked away with a nice pair of dark brown suede Chelsea boots plus water repellent spray for a little over $150. the quality and prices of the shoes are both reasonably good. definitely will stop by again for more boots in the future. read more

Clarks in the Glendale Galleria is fantastic and Brandon did a wonderful job in getting the right shoes for me. The only complaint I had was that they wouldn't accept the 20% off coupon I had which was for shoes on sale only, but it does state it on the coupon in very fine print. He explained that "Big Brother" was always watching & pretty strict with the policy. The management needs to loosen it's reigns to give their employees room to negotiate or they could lose a very big sale and, even with the coupon, they are still making a very good mark up. read more

The staff, more centered on the managers, are overworked and stressed out their minds, pisses me off the company doesnt care about hard workers. read more

The worst managed store in Glendale Galleria. I ordered a pair of shoes for in-store pick-up but they never called me. They never answered their phone when I called to follow up. No one helps you when you're in the store. read more

Great customer service. Many thanks to Helen helping my to get the shoe that fits her

This review is not about the store but about the company. I received some Clarks for my birthday in July as a gift. I only wear them on the weekends and started to notice that the insoles on them have warn out. I Ernst to the store and they told me that they do not sell or replace the insole and to call customer service. So I called customer service and they told me to go somewhere else and get the insole. I told them that it has only been about 3 1/2 months since I received them. The person just said go to a local store and buy some new insoles. I know I could do that, but the problem is that the product did not last me six months. What ever happened to taking pride in your product and bashing it up. read more

Horrible customer service at this store. The manager has terrible customer service skills, his name is Jose. I walked in to return a pair of shoes I ordered from Clark online. Once he saw that I had a bag to return he immediately said that the systems are not working so he cannot accept the return. I asked how the store is operating with out the systems working and he didn't have any answer. I left and went to Clarks in Sherman oaks and exchanged my shoes without any problems. I asked the manager there to contact Glendale Clarks to confirm if the "systems" were really out of service and she was told that they were working as usual. I feel like Jose should not be working as a customer service rep as he absolutely does not have any proper skills. read more

Best service I've ever had in a shoe store! They had good selections, but none of the shoes I tried on was exactly what I was looking for. Then Cheyenna found a pair that had recently been returned and brought them out "just in case" and they worked great!! She kept going back looking for just what I wanted and I so appreciate the time she took to help me!! read more

The young lady that helped me at Clarks the last time I visited the store was so helpful and courteous. She helped me with my return and as promised, called to take care of it after my visit (their computer system wasn't working for returns when I went in). I heard another associate helping customers and he seemed so nice as well. I dunno, I got a warm n fuzzy feeling! read more

I've shopped here with my grandmother before on very busy days. Today, there were 3 employees standing at the register, my grandmother was the ONLY employee in the store. I asked for a pair of shoes...and all 3 employees were too busy to honor the request. read more

I haven't ever received good customer service here. Yesterday a clerk said she had to ring up her customer when I asked for assistance, then she proceeded to stand at the register after she finished. She finally sent someone over, but man do they lack customer service. I raised my voice at her because she kept asking me the same question. Order on line don't waste your time here read more

I liked to shop at Clark's in Glendale galleria before the lady ( the little sister) start working there. Talking behind customers with other customers!!!!! read more

Very poor customer service. Purchased shoes on 8/25/17 at the Camarillo location and tried to return shoes today with a receipt on 9/16/17 because the shoes don't fit right. The manager refused to take the return citing that they were purchased from an outlet store location. We showed him the receipt with the return policy written on the back of it. He still refused then also said that the style of shoes were from two years ago and that they were too old to return even though it was purchased less than a month ago. The whole time he was quite rude and argumentative. This is what is written on the receipt from 8/25/17, "If for any reason you are not fully satisfied, please return your unworn product with original receipt to your NEAREST CLARKS RETAIL STORE within 90 days for a full refund or exchange". Unfortunately will have to deal with corporate customer service for this one. read more