Needed to exchange a pair of vans and LUPE helped me GREAT CUSTOMER SERVICE LUPE went over and above to help me find another store that had my size THANK YOU LUPE for your help read more

WARNING!! DO NOT ORDER ONLINE !!! Given wrong sizes and products . The customer service is awful and the pain to try and return is absolutely horrendous. They claim to email a label that expires and I never got it . After reaching someone they sent me the label and advise I would need a printer to use it or pay to get it printed out . Cant exchange for new size . Cant return to any store. First and last time shopping WSS . DO BETTER ! read more

Was there the other day and there was a short girl i think her name tag said alicia but i saw her flirting with coworkers and one of them was wearing a blue shirt don't know how they get work done if this happening never coming here again after seeing this no help was provided because they were busy talking to each other and just looking at each other while flirting read more

Browsing around for cleats Store was busy no real intent on buying anything. But found shoes for a deal Not available my size and Alexandra help me by calling Three different stores for me until she found a pair Composure, attitude, and effort was all there even though it was a situation you could've lost your cool At the end of the day I paid for what I needed it and will pick them up up at the other location Keep that up it goes a very long way. I appreciate you big time. ! read more

The slowest store I everrrr been to the line is all the way to the back of the store. They definitely need more workers on the weekends. read more

Horrible service ! I've been coming back for a Double charge they did on my card and getting the run around as for as the refund ! Customer service doesn't even pick up and there is t even a store manager their all from other stores so they don't give a shit ! I'm already so irritated . read more

When I step into a WSS store, I naturally make my way to the clothing section! I know it's primarily a shoe and sports type of store, but I'm a girl and the clothing side is pretty appealing. And yaaay for Groupon! We had purchased a $20 for $40 worth of merchandise coupon, and it was burning a hole in our pocket. LOCATION Corner of Firestone Blvd and Pioneer Blvd. Private lot with plenty of parking. SHOES For men, women, children. Primarily for all sports, skateboarders, dressy, and casual. They have great deals on their no name brand shoes, especially if you purchase more than one pair there is a slight discount. For example, if the price is $5.99, you can purchase two pairs for $10. Name brands are at a reasonable price and most likely cheaper than at other retailers. They also have a huge clearance section that is really well organized! CLOTHING *Men's - big guy sizes, sports themed, shirts and shorts *Women's - jeans, dressy casual, clubbing, basics. I saw brand names from stores like Forever 21, Papaya, and others. Prices for tops ranged from $7.99-$12.99. Basic tank tops were 2 for $8. *Children's - basics, jackets, jeans ***Note*** NO FITTING ROOM. The customers and workers got a PG13 show today as I was trying some clothing. ACCESSORIES *Women's jewelry - necklaces and earrings starting at $1.99 *Wallets and purses (including Hello Kitty!!!) *Toys including mini soccer balls for $10 SHOE CARE *Extra shoe laces *Shoe cleaner ~$3.99 *Weather protector spray to keep your shoes water resistant ~$3.99 SERVICE Super friendly and helpful. They greeted us upon entering, stressed for us to feel free to holler if we needed any assistance, and asked us how they could improve the store. They were also quick to clean up merchandise that people left around the store, the entire store was spotless. SUGGESTIONS (that we responded) *Fitting room to try on their clothing (you are allowed to return within 10 days or exchange within 30 days). *Carry a better variety of casual shoes. We couldn't really find anything that was dressy casual; everything was pretty much sports related or targeted for a different demographic. read more

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Horrible customer service for an online order. Ordered a bunch of stuff for Christmas. Did not receive a sweater and 2 shirts. They said fedex shows delivered. I told them I did get the delivery with my other items, but those items were missing. They denied my claim and said fedex shows it delivered so to file a claim with fedex. Obviously I got the box but during Xmas the workers more than likely did not pack correctly!! Soo mad! They need better policies for missing items! read more

Lots of choices reasonable prices. Tons of basketball court shoes for my nine-year-old to choose from.

So I signed up for emails and received a 10% off decided to go to the store only to be treated rudely and to be told that the 10% off was only online like they couldn't honor it. 1st and last time I come here. Horrible customer service and workers in a bad mood. read more

Horrible customer service! Rude, lazy workers!!They were trying to send us to another store for some shoes they already had in stock that they didn't look for! read more

The selection isn't great, it's small and most shoes are pretty trash, even ignoring how they look they don't fit well or work well and probably won't last you. A lot of their shoes look worn even in the "new" area so I figured they allowed returns as long as the shoe weren't bad. I bought some shoes and worn them only once for 15 minutes but realized my foot was hurting a lot from wearing them. I even made sure to clean them a bit and kept everything nice. I got there and was told that even wearing them once you can't return them. Other shoe stores don't mind but this one does. Sometimes it's not obvious that the shoes won't work for you until you wear them a bit. I feel robbed because I can't do anything with these shoes now, I can't wear them so they're just going to sit there. The staff was nice about it and it's not their fault and they tried to work with me on a discount but at that point I just didn't want to waste any more time and especially more money in this shithole. I do not recommend this place at all and if you want good working shoes or even just to wear daily or to go out there's plenty other stores in the area with better policies than this shithole store. read more

I had an incredibly pleasant experience for my first time shopping at WSS! I was helped by this associate named Sadia and she was outstanding. She was very helpful and accommodated all of my needs and requests. She was patient and made my experience quick and simple. I would highly recommend this store and look forward to coming again. read more

This store was helpfull they had what I was looking for a comfortable Nike tennis shoe for work! The price was right and customer service at check out was good! Quick spot when you don't want deal with people at the mall. read more

I came in today to get the last gift off my Christmas shopping list. Some high top converse for my nephew. I called and they said they had them but couldn't hold them. I said that's cool I'm only 15 min away anyway. I walk into the store and it's really disorganized customers didn't even know where to line up. When I was in line I noticed one of the girls was really rude her name is Yvette. She talked down to the other girls that worked there and was very snappy. I was next so she asked if someone had help me. I said not yet. Then I told her what type of shoes I was looking for. Without even checking she said we don't have them. I told her I know you have them because I called and someone over the phone told me you did. So go look for them. She came back in less then 2 min and said we don't have them!!! I asked her if maybe they were at the counter she dismiss me and said I told you we don't have them so there!!! Then I asked one of the girls who is your manager? And they said it was her. I can't believe that WSS would hire such a rude unprofessional person to be a manager. As I paying customer I expect employees to do there job and Yvette should be a example to the rest of the employees instead she is rude, snappy and socializing at the counter. At this point I was really upset but then one of the girls saw I was frustrated and offered to help and said she had the shoes I wanted she checked me out quickly and was very professional. She turned my experience around but Ivette should definitely take some pointers from her. Ivette If you don't like to work in retail and deal with the public maybe you should reconsider your career choices. read more

This site needs better customer service. When I went to get my new Nikes last week, I walked around for at least a half an hour and when a girl asked me if I need help, she seemed upset that I actually had questions and responded by saying " This is basically it, what ever you see is all we have so...... And then walked away. I was like... Hmmmm okay. Not very nice service, could be better. read more

GREAT CUSTOMER SERVICE!!! Will definitely be back. Ivonne & Linda were excellent!! Thank you again!!!

I can always find the working shoes I need. The stores that I visited were clean and in order in regards to organizing the place. The customer service was good. I hope it will be there same way next time I get to visit the store. Thank you. read more

Able to use in store coupon with a review ONLY according to an employee and the register attendant helping me. I showed them my signal wasn't the best, despite having Verizon, and suddenly her magic touch on my cell made it gain it's signal back. As I turned the phone back to me once she said it was ready for me to write my review I realized she had rated themselves 5 STARS for the review I was about to post. Shame on THAT employee, so for that one star off. Make sure you come in with enough time to write a review and not a tip if you want to use the coupon. This is the first time I'd have to this after being able to use it without leaving a review at other locations. So for that inconvenience I took off another star. Other than that I everything else was okay. I hate leaving bad reviews! However, I HAD to do it this time :( read more

Great variety and fair prices. You can come in and shop for entire family, from women's to children's. read more

WSS - Shoe Stores Near Me - Norwalk, California

Awesome store always have a great deal.. customer service is always great.. I would definitely recommend this place to anybody.. I love coming here to buy shoes they send out coupons all the time.. I really really enjoy this story I love buying shoes here. They always have the newest shoes. read more

WSS - Awesome store always have great deals.. - Shoe Stores Near Me - Norwalk, California

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Went here for the first time just now with my grandson. Great prices lots of selections clean and very nice and sweet women that were there. Will be back again read more

Good kids shoe selection. Welcoming staff. Easy to find and plenty of parking spaces.

Called the store and spoke with Mark around 840 pm for store hours. Arrived at the store by 848pm. Mark decides to lock the doors and go towards the back as I'm getting off my car. Then decides to come out at 858 pm and says his systems went down. Horrible customer service. It's crazy you'd think stores would try there best to help customers out especially when they had to lose sales due to COVID. Very badly run. Hope management can get this fixed ASAP. read more

Good selection with good prices. Didn't appreciate some of the looks I saw coming my way from the employees. I had sweats n a hoodie sweater because I'm just relaxing from a weekend off from work, not everyone who looks young and has sweats is a criminal, but at least they weren't surrounding me everywhere I turned making sure I didn't steal anything. I bought 2 pair of shoes, so I'm sure they were happy. read more

I have been waiting for 18 min for this store to open I came here exactly at 9:00 and a worker is here waiting for this store to open this is outrages I came here super early to buy some work shoes and thanks to this I will be late to work there are other customers passing by waiting for this store to open. read more

This store manger very creagy he did not no any was police ihave receive but he not return manager angry bird his name pm Ernie I don't like service....!!!! read more

Good selection of shoes at good prices. Sometimes get a discount coupon on yelp. Looking for soccer shoes for the boy.

Worst customer service!!! I walked in yesterday and was in the store for about 30 minutes and not ONE single employee spoke to me or even looked my way. Big girl Brittney, African American employee, and short Hispanic guy. They were just chatting it up and ignoring anyone who walked by. I walked out and drove to the Downey store to purchase my shoes because of that. This store all around sucks terribly. read more

Came here on a Sunday, it was very crowded but the seating here was very comfortable so I didn't mind the wait. Great job on the wash too. read more

WSS - Getting her all shined up. - Shoe Stores Near Me - Norwalk, California

CREDIT CARD THEFT RACKET GOING HERE???? Great shoes/prices but shady sales people. One of the sales girls handed my husband a 25% off coupon on the way in one day. Perfect. We found four pairs of shoes we wanted. Supposedly one of them "couldn't be purchased with the coupon" they handed us so they used another one for 15% and we did this first transaction separately. Went to ring up the other three pairs of shoes and suddenly our card was declined. Mind you we drive nice cars, own a nice home and have high credit scores. She swiped it again and again and our platinum card kept getting declined. Mine did the same thing. So I used my Amex and we were on our way. Called the credit card company immediately when we got in the car. They said they detected a "glitch" after the first purchase, but couldn't see what it was so they put a hold on the account. We then verified our purchases there, they reinstated the cards and we were fine...or so we thought. Two days later (mind you it was Valentine's Day that week) we get two very large charges at Nordstrom on our credit card--which weren't ours. And we hadn't used the card since we were at this store. The thief was even slick enough to come over the Nordy's we shop at and purchase there (we will contact Nordy's too because they usually ask for ID upon a credit card purchase--maybe the thief has a friend working there?). Whoever had the card was on a frenzy because although these first charges were never caught, there were several more after that at other high-end stores in our area that were declined, thank goodness. This is the only place we had been to that this could have happened. The store was fairly empty and we are very careful about keeping our cards out of sight until it's time to purchase--if we even use them at all. No we didn't have to pay for the fraudulent charges, but BEWARE OF THIS STORE. Use cash if you must shop there. We won't ever again. read more

Had a great experience at this WSS, the supervisor Victor was awesome! He worked with me as I was redeeming several coupons. Thank you Victor! Oh and I should also say Thanks to the security guard for also helping! Great experience! read more