My review is solely on the customer service I received from Lupita on Monday, Oct 20, 2025. Knowing I was not going to purchase anything from her, she still helped me and answered all my questions and directed me to the store that did have my size. Thank you Lupita. read more

Solid 5 stars for Red Wing Shoe store. They've brought business to Norwalk for 50+ years (Rosecrans Blvd now Imperial Hwy location). Quality remains consistent, good selection of work shoes n customer service does not falter (Danni helped us.... thanks!). Shoes last for a good length of time plus free maintenance upkeep n laces available. We stand by their product when buying husband's shoes. You get your $ worth! read more

Red Wing - Shoe Stores Near Me - Norwalk, California

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Good service and close to home, and the scan machine is cool. Irish setters are the way to go if you don't know what you want.

I had bought some WORKS brand shoes. At first I trusted that were going to be good shoes, but with the first day of use it didn't work out and I found it very painful to wear them. I went to the store but the assist that help in that moment, let me knew that she think is not possible to get a refund for that brand. So I complained with customer service but they don't give me any answers. That's why a put this review, unfortunately I will never go to buy shoes in this store again. read more

Big selection. I've shopped red Wing work boots for years. First time at this branch. Very helpful staff.

Great service and great selection of boots. The two employees were really helpful (I don't remember their names, male and a female working on Monday 3/24/25) and answered all my questions. They don't have a lot of sizes and be prepared to wait a little bit because they're busy. Overall good experience. read more

Thank you for being so kind and helpful Lupe, so amazing and welcoming! Got the boots I was looking for with the perfect fit.

I had an amazing experience. The gentleman that helped me was knowledgeable and professional. I really enjoyed the boots that I picked out. Thank you to the staff for helping me out. read more

They have a ton of selection, and helpful staff. It was pretty busy when I went in. A lot of boxes due to new styles read more

Red Wing - It seems the hours have temporarily changed, not permanently closed just closing a little early for now (at 2pm). - Shoe Stores Near Me - Norwalk, California

Excellent service from Dani. Made sure boots fit properly. Checked my step pattern. Would recommend going to this location for your red wing boots. read more

I would highly recommend the Norwalk Red Wing store! The staff is very knowledgeable and friendly!

It appears that the Norwalk location is no longer open. Gone to this store several times within the last couple of weeks only to find that the store security gate is shut, boxes piled near the store window and a sign on the door stating that they are closed because of their non operational A/C. read more

The young lady that assisted us was very knowledgeable and courteous. She found the right shoe for the right person. I highly recommend the store. read more

My wife and I walked in and we were greeted right away. Dan was awesome from the beginning to the end of the transaction. Dan was very professional and courteous. He asked me qualifying questions to get me the proper work boots I needed. Dan answered all my questions I needed to know about the proper care for my Redwings. This is my 3rd pair of Redwings and let me tell you the first 2 experiences was at a another location and I did not get this top notch service like Dan provided. Great customer service is very rare nowadays and Dan nailed it. I will definitely come back to the Norwalk store for all my Redwing Boot needs! read more

Was looking for some redwing boots girls size didn't have the ones I wanted but Steve was really helpful and professional really nice guy. Getting all my workers boots here from now on read more

Is been a terrible experience trying to get help at this store Redwings shoes in Norwalk California. 160.00 shoes and no guarantee on buying work shoes. No stars on this read more

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We came here to get my son work boots since he started his electrician apprenticeship. Staff were friendly and helped to measure his foot. She explained the different labels and what would be good for electrical work. They also offer a great and free program to help maintain the boots which includes cleaning and conditioning every month, free lace replacement, and repairs on stitching for the life of the boot. Definitely recommend! read more

Red Wing - New work boots for my son - Shoe Stores Near Me - Norwalk, California

I had a great experience here, much better than some of the other locations. I will say some of the other locations have a little bit better selection, but this place has much better service. I was helped immediately after the person ahead of me was finished, the associate was able to provide me with many options and gave great information about each boot I was looking at. I like the scan of your feet and the information given about your feet type. Overall I was able to walk out with a great pair of boots and really enjoyed the helpful people inside. read more

I've wasted (not spend) money on wolverines and die hard type brands because of the price but after being recommended by a coworker on redwings and giving in to my curiosity I cannot deny that my feet are worth the price of admission. My arch doesn't hurt and the ball of my foot is not aching at the end of a 10 hour shift. Shout out to Tim very helpful with questions from measuring my foot the old fashioned way to educating me on how to take care of my shoes. Took me a pair of 595 and they fit like a glove. read more

Great shopping experience in this store. Joey was patience and super accommodating cause you know I had to try on several pairs of shoes/boots. They have a good variety to select from and they also have a digital machine that accurately measures your feet. The pair I purchased are industrial looking - not gonna lie - but sure are comfortable. Absolutely recommend this store. read more

Joey's customer service is top notch. He went above and beyond to help get me in the right boots.

Man this place is weird . I bought redwings and they were rude ! The small guy seems nice until he takes a good look at you then starts acting all scared and angry or something . They made me feel so fucking stupid . The lady was acting so distant I asked the guy to help them he was awkward too ! I called back and these idiots kept lying about COVID restricting them from getting me a bigger size . I had to sell my boots on eBay new, to get my money back . I hate this location . I think these idiots are dating or married, but I was super nice so why screw me so badly . I'll never go back man . DO NOT GO TO THIS LOCATION, THEY ARE AWKWARD AS HELL !!!! read more

I had the best buying experience! I came in and right away I was greeted by the friendly staff. Shout out to Joey! For helping and educating me on boots and insoles. He was patient and very knowledgeable. He helped me find the perfect work boots, superstar customer service, Thanks again Joey, you're the man! I highly recommend this store. so good I had to review. read more

Both associates were very helpful with a world of knowledge. They helped me find the perfect boot and insole's.

My experience was very good. The staff was very helpful and understanding. I needed help with some shoes that was proper for my job and they informed me on different options to choose from. Ivette took my size and showed me a couple shoes that would fit my job's criteria. Overall pleasant. The staff was also friendly. read more

Thank you Eric and Joey for all the help, fitting and info. Highly recommended place to get some working shoes. Was greeted as soon as we came in and ask what kind of shoe I was looking for. Thank you guys for my new shoes. read more

As we were shopping through SoHo last year, our favorite NYC tour guide couldn't stop talking about Red Wing Boots. Three things came to mind: Shoeteria, Norwalk Indoor Swap Meet, and dude that drywalled my mom's old house. Now why would he mention Red Wing Boots with the likes of Supreme, Barney's, Marc Jacobs, etc .... apparently I wasn't "in the know" because two months later I found myself shopping for a pair of Red Wing Boots in the fashion capital .......... Norwalk, CA. This place is all Red Wing. I believe I was the first customer in their history who shopped for fashion versus purpose or work use. I wear sneakers or flip flops 98% of the time and I had no clue how to buy boots. The sales people were very helpful as they walked me through every boot question I had. I knew exactly which pair I wanted so within minutes, I was a proud owner of brand new Red Wing Boots. Added bonus for great customer service as they offer lifetime replacements on eyelets & laces free of charge. The fiance even scored me a free pair of heavy duty work socks. My new boots might not exactly be the Nom De Guerre x Red Wing boots http://www.hyrcollective.com/daily-blog/wp-content/uploads/2008/12/nom_h.jpg which our guide was referring to, but it's the best alternative I could find living in west coast. Red Wings are not cheap but they seem durable enough to survive a train wreck and more. Not to mention they get an "A+" for comfort. I am a fan ... read more

Poor customer service!!!! Young kid "salesmen" just stood and stared at us as we looked around. Didn't offer to help or even sale other products to us let alone say hello when we walked in. If that the only thing I remember him telling us was the total of our purchase. If it wasn't for my boyfriend needing the boots, knowing what he wanted and not wanting to look for another store we would have gladly taken our business somewhere else. Most likely will never shop here again and would not recommend this location to anyone. Luckily for this location the brand sales itself. Changed my rating only because we had to go back and exchange the bfs boots. Tim helped us and what a difference!!! Extremely helpful and knowledgeable. We were truly impressed with his willing to help us after our our last experience. We will now definitely return as long as Tim is our salesman. read more

Red Wing boots are bad ass! Too bad this store has a guy working that didn't want to come help me out. When he finally got me some boots to try on he stood there leaning on the counter with his hands in his pockets. It was awkwardly silent in there. I'll take my $250 elsewhere! read more

I was greeted right when i got in, the gal was friendly and helpful. Selection is somewhat lacking though. Not a surprise, it's a small location. They will have to order in most things, so if you need your shoes in a hurry, it's not the best location. Again, very nice staff though. read more

Bought my 1907s here. Helpful and knowledgeable staff. Got my size spot on. I still come back for free cleaning and oiling. They always do a great job and are proud of their work. Also, I just got a resole, and they hooked it up with free leather laces and leather insoles. They really take care of you. read more

I LOVE my new Iron Rangers. This is also the best Red Wings Store. Very nice -presentation, good variety of selection, and best of all, great customer service. Every time I stop by, they oil my shoes for me, and they'll replace your laces for life! If you're in the market for a great pair of shoes or boots that will last you a lifetime, this is the place to go. Very highly recommended read more

Dave was a great help with my boyfriend's shoes. He was very knowledgeable and helpful. American Made. read more

I have been to this location several times. Not ever have I walked out very pleased. For one, sale reps try to sale you shoes that are not your size as all they care about is selling. The quality of their shoes are not great. Lastly, I found the male cashier rude, disrespectful, and unhelpful. read more

Talked to Kandy (I believe) who helped my issue over the phone in regards to the Red Wing store in city of Commerce.. Thank you

Joey took care of me . I am very pleased with his customer service. He helped us out more than even corporate did! He went above and beyond to make sure I was taken care of and I really appreciate that! Thank you joey! read more

I would give zero stars but its not an option. I have been to other Redwing stores before and this is the worst, by far. Usually customer service is very personable and make you feel comfortable. Devil customer service, wasn't even asked if I needed help hell I wasn't even acknowledged until 20 minutes roaming around the store. Couldn't make up my mind what style to get and usually get asked what kind of work I do to get an idea of what shoe style to choose. Nope! Not even that. First and last time I come to the store ever. Good luck to anyone who decides to go there. read more

Poor customer service the lady had a bad day or she didn't feel like working. We won't come back to this store.

I'm so glad I reached out to this store. I had a bad taste from the Westminster store and thought Red Wings wasn't a good company. Daniel went above and beyond to educate me on the product and was able to assist. I highly recommend this store to anyone who is looking for great customer service. read more

This store was horrible. I bought some red wings from them and they turned out to be MADE IN CHINA so they only lasted me 2 months at the most. When I took them in for a repair I was told that they were not repairable because too much of the steel toe was exposed so then they tried to sell me gorilla glue for $30.00. So before you consider buying red wings be aware that they are no longer made in the U.S.A., but by infants in china,which means poor quality boots. You are better off buying your work boots elsewhere where they sell you the product for what it is and not the brand name read more