Unfortunately, I can't leave the positive review I had hoped to write…read more
I found this clinic through Instagram and, before signing up, I read the reviews on Yelp. Looking back, I question whether those reviews truly reflect the average patient experience because my experience was very different.
The receptionist was always polite, and the trainers seemed knowledgeable and supportive. However, my overall experience with the clinic was disappointing.
During my initial consultation, the doctor spent a significant amount of time talking about his own experience using the medication. I received my first tirzepatide injection before any lab work was completed, simply because I was overweight. Once my test results came back, I remained on the same dosage for nearly 10 weeks despite my progress stalling. I lost weight during the first month, gained weight during the second month while still on tirzepatide, and by the third month there wasn't even a weigh in. I was told the previous scale had simply weighed lower, which did not seem like a satisfactory explanation.
My lab results showed high insulin resistance, but I was initially told not to worry and was only advised to take supplements. Later, after a dosage increase, the doctor recommended that I start metformin, warning me that my insulin levels were high and that I could easily become diabetic. This confused me because my lab work showed I was neither diabetic nor prediabetic. That inconsistency made me question how carefully my results were being reviewed and whether my treatment plan was truly based on my individual health needs.
I also requested additional blood work to rule out other possible causes for my lack of progress. Unfortunately, I was later informed that my blood samples had been lost. I was told this "happens all the time" and that it wasn't the clinic's fault but the delivery service's. While they offered to repeat the tests at no additional charge, hearing that lost lab work is common was concerning.
Before enrolling, I explained that I live about an hour away in Pasadena and could not make weekly visits. I was assured this would not be a problem and that I would be able to take my medication home. However, throughout the program the policies seemed to change repeatedly, and I was only allowed to take home two doses at a time, requiring more trips than originally discussed.
The clinic also appeared disorganized. I made appointments believing I would be seeing the doctor, only to find out they were not doctor appointments. Communication about scheduling and treatment was inconsistent, and I often felt like I was receiving different information from different staff members.
The most disappointing part of my experience has been trying to obtain a refund. I have approximately two and a half months of treatment remaining that I already paid for. After several phone calls, I was repeatedly transferred to the doctor instead of speaking with the office manager about my refund. Unfortunately, the conversation with the doctor was not helpful and did not address the reason for my call.
After that conversation, I was assured someone would follow up with me, but no one ever did. When I called the clinic again, I was simply told that they would process a refund for the unused portion of my treatment.
Overall, I appreciate the kindness of the receptionist and the trainers, but my experience with the medical care, communication, organization, and customer service has been very disappointing. I hope sharing my experience helps others ask the right questions before making a financial commitment.
