Thanks for your honesty & extreme kindness because I was panicking about being Locked outread more

Quick and competent. Brought my overheating van in late Tuesday, had a diagnosis and estimate…read moreWednesday, fixed and ready for pickup Thursday. The faulty hoses were replaced with high quality parts and I couldn't be happier with the work or the price. I'll be confident bringing my van back to this business.

Robert is such personably, friendly, family man grounded in goodness, honesty and respect. He went…read moreway of his way to be patient and make sure my vehicle got the very best of care. Robert has an extensive in-depth understanding about vehicles and the auto industry. He looked around and found the very best deals for me! Having lived in Los Lunas most of his life he knows everyone and whom to trust when he needs other local services to compliment his work. I needed some welding; upholstery work and a few parts from the camper stores besides a new transmission and he knew just where to go. Robert restored my old 1992 old Dodge Camper Van back up to speed. It needed about 40 different little adjustments made to make it more handicapped accessible for me and is now ready to traverse the U.S. and Mexico again. I drive all the way from my home in the East Mountains of Tijeras, NM to Los Lunas, NM because he is such a trustworthy mechanic and so much better than any I have found in Albuquerque to fix Dodges. He fixed up my Honda also. He found things the other dealers were in too much of a hurry to test. Robert laughs easily; is kind; peaceful and so easy to be around and will take the time to really explain things to me on the phone (as a woman he is very respectful to my limited understanding). Robert sincerely cares that you walk away completely satisfied with his work. He is a bit of a perfectionist so be patient if he takes the time to treat you and your vehicle with the best of care. I feel so fortunate that I found Robert at Need a Brake and I would highly recommend him to anyone with any kind of vehicle! p.s. Thank you to Antoinette and all of the Isleta Pueblo for all the help in containing the fire this summer. I was next in line to evacuate! Thank you God for the wonderful blessing of Prayers for Rain. We appreciate it so. We are all so very blessed as God is so Good to us! Sincerely, Suzanne Hruschka

very friendly and great service never have a problem. would recommend This body shop to family and…read morefriends and to all who are looking for a good honest shop.

Feeling VERY taken advantage of! Have family members that use them and we have used them for other…read morethings and been satisfied, but had an oil change recently ... that's what I asked for and came to pick up... $380!!! They added some extras I never agreed to, to the tune of an extra $188! I'm too much of a wuss to complain at the time, but not happy about it! I guess my advice would be to be specific about what you will pay to have done.

To begin with, they dealt with the insurance company for me. Then, not only did they repair and…read morematch paint exactly, they washed the car inside and out. They called regularly to let me know their progress and expected finish date and time. These guys enjoy their work and hope you'll see the effort they put into that work.

The workers lied and missed several things on my vehicle. I took my vehicle in for an oil change…read more They neglected to reset the "Time for an oil change" indicator. My receipt/ paperwork said they added windshield washer fluid; they didn't. Their checklist said they checked tire inflation levels and ensured the front and back were both at 35 PSI; they didn't. I don't even trust that they actually changed the oil at this point! I'll never return to this place (or any other Jiffy Lube, for that matter) if this is how they run their business.

I came in for an alignment. I informed the gentleman that I had hit a curb. I was a little while…read moreago and that I needed to have the vehicle checked out. Tried to tell me that he need to take it on a test drive I refused to let them test drive my car. One it's a standard transmission and I don't trust them. And the second reason you'll find out here in a second. After I refused to test, let them test drive the car. He informed me that they don't have the ability to do an alignment, and that I needed to drive 30 miles to the Jiffy Lube on Wyoming and Menaul they could help me there. Why the fuck did you need to take it on a test drive if you knew full well that you wouldn't be able to do the service