Robert is such personably, friendly, family man grounded in goodness, honesty and respect. He went…read moreway of his way to be patient and make sure my vehicle got the very best of care. Robert has an extensive in-depth understanding about vehicles and the auto industry. He looked around and found the very best deals for me! Having lived in Los Lunas most of his life he knows everyone and whom to trust when he needs other local services to compliment his work. I needed some welding; upholstery work and a few parts from the camper stores besides a new transmission and he knew just where to go. Robert restored my old 1992 old Dodge Camper Van back up to speed. It needed about 40 different little adjustments made to make it more handicapped accessible for me and is now ready to traverse the U.S. and Mexico again. I drive all the way from my home in the East Mountains of Tijeras, NM to Los Lunas, NM because he is such a trustworthy mechanic and so much better than any I have found in Albuquerque to fix Dodges. He fixed up my Honda also. He found things the other dealers were in too much of a hurry to test. Robert laughs easily; is kind; peaceful and so easy to be around and will take the time to really explain things to me on the phone (as a woman he is very respectful to my limited understanding). Robert sincerely cares that you walk away completely satisfied with his work. He is a bit of a perfectionist so be patient if he takes the time to treat you and your vehicle with the best of care. I feel so fortunate that I found Robert at Need a Brake and I would highly recommend him to anyone with any kind of vehicle! p.s. Thank you to Antoinette and all of the Isleta Pueblo for all the help in containing the fire this summer. I was next in line to evacuate! Thank you God for the wonderful blessing of Prayers for Rain. We appreciate it so. We are all so very blessed as God is so Good to us! Sincerely, Suzanne Hruschka

very friendly and great service never have a problem. would recommend This body shop to family and…read morefriends and to all who are looking for a good honest shop.

My 76 year old husband called and asked for the price/ availability of a battery for my Subaru. He…read morethen went in to the shop and again was given the same price, he was not told what the cost to install the battery was. Ten minutes later the install was done and he was presented with a bill for the battery plus a $195.00 shop fee. Big surprise, too late to change his mind, the batteries already installed.... So much for supporting a local business. Taking advantage of an older man, you should be ashamed.

They do a fantastic job. Replaced the front bumper on our granddaughter's and you can't even tell…read more Great job and done in a timely fashion.

My Dad, 92 year old, took his Cadillac for a brake job, 1,300 dollars later . He drove it home …read more Following day his brakes were failing. I went to service desk. They said he now needed a new brake cylinder. I took it to brake masters they checked the brakes system found the vacuum hose connected to the brake cylinder was loose. They tightened the connection, and the car is working normally now....and best of all they charged me $0.00 zero dollars. They called it a service check.

Bought a new Chevrolet in Colorado Springs lived here in Los Lunas thought I'd take it for a…read moreservice there horrible car came back with scratches dents said we're not reliable my problem car was brand new when I got it would not recommend this place to anybody go somewhere else I promise you it's a rip off and horrible experience

Max did an amazing job. He is highly detailed oriented and takes his time. Will recommend him to…read moreanyone who needs work done on their vehicle.

What excellent work at a reasonable price--and super friendly and quick, too! Thank you so much for…read morefixing up my car--two dents/deep scratches! The paint and repair looks incredible. Maybe next time my car won't dance with a pole in a parking lot. Lol

Khalid is very professional and gave an honest explanation of how well he could fix a door dent as…read morehe went over his process. Good communicator. We are very happy with his work. Super fast response time, scheduling was easy and price was reasonable. So glad I clicked on the Intdent link. Thank you so much Khalid!

Did a great job on my scratched wheel - cannot even tell it was ever damaged. Service was quick -…read moreless than 30 minutes. And most importantly, very responsive and easy to make an appointment. I called several other companies before I found this one and not one of them ever returned my call and after my wonderful experience with Intdent, glad I never heard from them!

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

I had a terrible experience with this business and the owner, Rory. I brought my 2023 Audi SQ5 to…read moreA to Z Aesthtics (which is the same business as "Ratchet Industries"), for STEK front bumper and hood protective film. When I got the car, the ppf had bubbles and the edges were not aligned well or evenly on the left and right side. The owner said I need to let it cure for 2 weeks then bring it back and he would fix the issues. I paid in full, which was a mistake. I scheduled twice to fix the problems, and the owner didn't show up either time. He just left me waiting outside his shop, no one was there and no one answered the phone when I called. He generally won't pick up the phone when I call and doesn't reply anymore to text messages. I also never received the STEK warranty. He claims to be a STEK authorized installer, but his business doesn't show up as one on the STEK website, make of that what you will. Poor quality work and unprofessional, I'll never be back.

Inconsistent estimate from what I received vs what was shared with my insurance company. No…read moreresponse to multiple emails from me and my insurance company after that.

Terrible experience! We had my son's car fixed this summer by Leroy at car crafters. Not only was…read morethe repair more expensive than the estimate, it literally fell apart two weeks later! My son and I were on the freeway to take him to school when pieces of his car that were repaired, started falling off! Leroy was notified and has done nothing to make it right

Thanks for your honesty & extreme kindness because I was panicking about being Locked outread more

Quick and competent. Brought my overheating van in late Tuesday, had a diagnosis and estimate…read moreWednesday, fixed and ready for pickup Thursday. The faulty hoses were replaced with high quality parts and I couldn't be happier with the work or the price. I'll be confident bringing my van back to this business.