The workers lied and missed several things on my vehicle. I took my vehicle in for an oil change. They neglected to reset the "Time for an oil change" indicator. My receipt/ paperwork said they added windshield washer fluid; they didn't. Their checklist said they checked tire inflation levels and ensured the front and back were both at 35 PSI; they didn't. I don't even trust that they actually changed the oil at this point! I'll never return to this place (or any other Jiffy Lube, for that matter) if this is how they run their business. read more

Jiffy Lube - Compare to next photo. - Oil Change Stations Near Me - Bosque Farms, New Mexico

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I came in for an alignment. I informed the gentleman that I had hit a curb. I was a little while ago and that I needed to have the vehicle checked out. Tried to tell me that he need to take it on a test drive I refused to let them test drive my car. One it's a standard transmission and I don't trust them. And the second reason you'll find out here in a second. After I refused to test, let them test drive the car. He informed me that they don't have the ability to do an alignment, and that I needed to drive 30 miles to the Jiffy Lube on Wyoming and Menaul they could help me there. Why the fuck did you need to take it on a test drive if you knew full well that you wouldn't be able to do the service read more

Went in right as they opened at 8am, asking about a routine trans flush. I was informed by the female at the front desk that their mechanic was not in yet.....he kind of makes his own hours. I said, must be nice to have a job like that. I asked that she call him on phone..she did and he told her for me to come back later when he will be in. Negatory ...I told them I would go somewhere else. They obviously don't need my money or my business. This mechanic that comes in whenever he wants, is not an asset to this business. read more

As soon as I arrived to this particular jiffy lube, I was greeted by a young man named Harley. He asked what I needed, checked my vin then opened my car door for me. He led me to the waiting area and again, opened the door for me. He mentioned I could help myself to the complimentary popcorn and drinks. I went in for an oil change, but ended up getting a tire rotation and a cabin filter put in (which wasn't there) as well. It only took 30 minutes for all of that..! I was impressed. Harley was thorough, efficient and chivalrous. I will always go to this location to have my car serviced because they took such good care of me. Thanks for your top notch customer service. read more

5000 miles ago I went to this Jiffy Lube in Bosque Farms to get my oil changed because I am an elderly man now and it's getting harder and harder for me to do it myself, I paid almost $100 to get a full synthetic oil change in my 2014 Toyota Corolla Which requires 5 quarts of oil or 1 gallon. I chose not to take advantage or let them take advantage of me to replace my cabin air filter and my air filter for the engine, wise move on my part as it was almost $60 cheaper to replace them myself. Fast forward to today 5/18/2024 the car does have almost 190,000 miles on it but I replaced the plugs at 160k, the oil has been changed on a regular basis and it does not burn any oil whatsoever, yet while teaching my grandson how to change the oil in the Toyota for himself to save tons of money since he will be driving it on a regular basis we decided to change the oil today, we drain the oil replace the filter and gasket fill it up with oil restarted the engine let the pressure build up check the oil level and it was perfect with 1 gallon of oil which is equal to 5 quarts. But when we were dumping the old oil back into the 1 gallon jug that we just put in the car it only filled the jug halfway,, again this car does not burn any oil whatsoever yet there was only half a gallon of oil in it when it should've had a whole gallon and the last people to change, the oil were Jiffy Lube in Bosque Farms, we also had trouble getting the oil filter and drain plug out as they tightened it way too much. It took two people to get the plug undone from the oil pan and took a lot of work to release the oil filter. This is the worst oil change I have ever had in my 62 years of life I will never ever use Jiffy Lube for an oil change ever again, and I do not suggest that any of you folks use this place as a regular or even a one time oil change as they tried to make it certainly possible to blow up my engine with only half a gallon of oil, and the fact that it took two people to get the drain plug out while we were underneath the car very bad service not worth the money You have to pay to get them to do it especially with an outcome like this. I should have looked at your two star rating before ever showing up to have you change my oil. read more

Great customer service & the wait time is never long at this location! I highly recommend this Jiffy Lube.

Went in for a simple oil change and waited forever. A car that came in way after I did finished the same time. When I noticed that the tech was having trouble with the air filter I walked through the door to tell them to not worry about the filter. They apologized and said the tech was in training. Afterwards, Louis told me "for future reference, I can't walk into the shop" there are no signs that say employees only or do not enter. There will never be a future return. read more

Well knowledgeable staff, great place to get you're oil changed and tires rotated. They also offer Screen replacement now I believe, at certain Jiffy Lube Business's. read more

I came here while heading back to california after my visit to Austin, TX and to see a friend in Mountainaire NM. I really tried to find a Nissan dealer to do my service both in Austin and New Mexico but the reviews at all shyed me away from them. When my gps says 810 miles to my arrival i try to keep all my stops close to my route, this jiffy location was 14 miles out of my way, but if my road ahead of me was anything like my road behind me finding fuel could be a challenge. I gave them a call at 7:40 to see when they open i spoke with Steve who informed me they opened at 8 am. I did a garmin google and yelp search to find something closer to my route and found nothing for miles. I called back and asked how long it would take steve said no one was waiting and once my car was in the garage it took ten minutes. I arrived at 8:02 behind one other person i was promptly greeted by a service member who took my keys and escorted me to the lobby. I waa back on the road at 8:43. My service tech was Gabe who offered great customer service, i opted for the basic oil change, which came to just under $48. This surpised me a bit as the Nissan dealer in Austin only charged $29.99 and online via their website was a printable $15 off any oil change! My experience was stellar the only thing that kept them from a 5 star was the time quoted for the service. I feel time is a huge factor in choosing this sort of service and maybe a "we'll strive to have you out the door in 20-30 minutes " would've been a more realistic quote. read more

Took car in for windshield repair and they said they could fix the 1/2 inch rock hit. They called me from the lobby 10 minutes ater and said my window was now broken and could not be repaired. I looked and it now had a 12 inch crack. They broke the window trying to repair it and would not take responsibility. They had the nerve to try to put a hard sell on me to buy a new windshield through them. Stay away. read more

Went in for an AC check. Never got it checked. Had to leave after waiting over a hour and a half while they kept telling me that I was next to be checked, while 10 others who came in we're in and out in less than 15 minutes read more

I am amazed how expensive a simple oil job cost here. I should have just gone to the Toyota dealership for the 25 dollar service I had already paid for. Every service in addition to the oil change is an up charge. Won't be back here. read more

I've always trusted Jiffy Lube with my oil change needs. This all changed on February 26, 2015. On this day, the manager of this location, Stephen Doyle backed into my car as he was pulling forward another customer's vehicle. There was significant damage to the hood, grill and emblem. I must admit, I did not think that filing a police report was necessary because Mr.Doyle made it clear that Jiffy Lube would get my car repaired ASAP at no cost to me. Today is April 30, 2015 AND MY VEHICLE HAS YET TO BE REPAIRED!! I have been through an unbelieveable amount of stress, running around on my own time having to get several estimates all of which weren't taken into consideration. I have been instructed to go to their own "repair" man who works at Ace Auto Parts on Broadway in Albuquerque...A JUNK YARD. I called Ace Auto Parts yesterday to inquire if the parts were in and Roger (a Ace employee) informed me that he had been given NO APPROVAL from Jiffy Lube. I then called Stephen Doyle and he told me he had tried to reach me several times last week and that my voicemail box was full. THIS WAS A LIE. I asked him to repeat my phone number and it was wrong...an error on his part because prior to this, he had called me several times. Because Ace Auto Parts hadn't received a work order from Jiffy Lube to repair my vehicle, today (4/30/15) I have to spend my personal time off to go back to Ace Auto Parts to get another estimate done because the first one was thrown away. I really am at a loss for words. DO NOT GO TO THIS LOCATION. I have been a loyal customer for years but this occurance has been something that will stop that. Complaints will be filed with the BBB of NM and I am now in the process of filing a police report. Good luck to all you other loyal customers. I sincerely hope this doesn't ever happen to you. read more