Yelp review -- 0 star Title: Open on a holiday, but terrible…read morecustomer service and a threatening confrontation I stopped into South Bay Industrial Hardware today (Nov 11, 2025) because they were open on the holiday and I needed a can of Fix-A-Flat. The owner, John, completed the sale but the can I bought had a leak at the top of the hose -- something I've used before and never had an issue with. I explained that the tube looked tightly packed and might have been damaged in packaging, and asked to exchange it. Instead of listening, John stared at the can suspiciously and acted as if I was being dishonest. He reluctantly let me exchange it but warned that if the replacement didn't work I wouldn't receive a refund. He grew rude and condescending during the interaction, which was upsetting. After I left the register I said, while still in the store, "Thanks for not trusting me." He laughed. I regret that I used a bad word once I was outside. What followed was alarming: he came running out of the store and tried to grab the exchanged can out of my hands. He threatened to call the police and -- while I was recording from about nine feet away -- said into the phone, "she's right next to my face." At one point he would not state what he thought my ethnicity was, which felt explicitly hostile and discriminatory. I have video of the incident and plan to preserve it and report what happened. I'm sharing this to warn others about the poor, confrontational customer service and the intimidating behavior I experienced. I will not recommend this business based on how I was treated today.

Helpful employees at the store, ample inventory and good selection, parking lot and street parking…read moreavailable. Stopped by to get some putty, paint, small brush and spatula to fix a small messed up on a set wall

My wife and I happened to wander into the Williams-Sonoma in Manhattan Beach last Sunday with no…read moreparticular mission other than to browse. I was immediately drawn to the espresso machines. Don't ask! We were greeted right away and exchanged a few pleasantries before continuing to look around. A little later, a woman who I think may have been the manager mentioned that Jonathan was their espresso machine expert and introduced us. Jonathan was friendly, knowledgeable, and immediately offered us a drink. "How about a cold brew?" Absolutely! I've been considering a De'Longhi fully automatic espresso machine for quite a while, and Jonathan took the time to answer my questions without any sales pressure. He helped me narrow down the models and gave me the confidence that I know exactly what I'll be buying when I'm ready. This trip was for gift shopping, so nothing came home for me this time, but I'll definitely be back. I've always liked Williams-Sonoma, and this visit reminded me why. Great products, knowledgeable associates, and genuinely helpful service. Thanks, Jonathan! 5 stars.

Came in today hunting for my favorite olive oil (Olio) and then decided to add a wild card to the…read moremix, this time going with the Honiblanca brand-which also comes highly recommended. Who would have known you could come to William and Sonoma and choose from an absolute bunch of olive oil gems? The CSA (CUSTOMER SERVICE ALL STAR) of this experience was none other than Teresa-pictured. Teresa not only pointed me to the second option for the Olive oil, but showered me with a great personality, and tons of energy. Thanks Teresa! Your a credit to the Williams-Sonoma brand!

1 day kitchen is an amazing service. We got our kitchen counters remodeled last year and PJ handled…read moreall of the troubleshooting, sizing, planning super quick and efficiently. Counters were done in a timely manner (less than 3 days) and came out amazing. We needed help troubleshooting our faucet a year later and PJ came by and helped with no questions asked! PJ is a great guy to work with and explains things in a great fashion. Highly recommend to anyone in the area looking to get work done to their kitchen or bath.

Excellent, professional technical service in the installation of my new shower head. Pj installed…read morefrom A to Z knowing exactly what to do.

We had a fantastic experience with American Home Improvement (AHI) remodeling our kitchen. Eli, our…read moreproject manager, was incredibly helpful and supportive throughout the entire eight-week project. His team--including Sullivan, Junior, Sergio, Abby, Nicolas, and many others--was professional, meticulous, and respectful. We appreciated Eli's creativity for design. We interviewed several contractors but Eli's enthusiasm and vision stood out. Our kitchen went from dark and dated to bright, modern, and timeless. He recommended several functional details we never considered -- a counter waterfall, lazy susan, and additional shelves. We are thrilled with the results and highly recommend AHI!

Nick Bar, solar tech extraordinaire, came to our place to assess a series of messages from Tesla…read more(itself unresponsive) saying we weren't connected. For at least two months, our kilowatts per day weren't feeding back into the system. Bummer, right? I shopped around, and when I found out about Nick, I knew I'd be in good hands. Nick came, talked to us, checked out the system and advised us that it looks like we are connected. It's the Tesla mobile app that likely needs updating and we're in the clear. He gave us a ton of information, didn't try to sell us anything, and did this all for free. I know whom I'm going to call next time I have a solar glitch, or want to upgrade my system. You can't buy generosity, or good heartful service. It has to be given. Nick Bar is my solar guy. He should be yours.

Daniel to the rescue!!…read more Wow, we were in a pinch and needed a Kohler sink like ASAP. Frantically, I called Daniel and he said that I could come in and order it and it will be at their warehouse the next morning. Too good to be true right? I was skeptical. After being burned and burned by Home Depot (I'll NEVER order from HD online), I was hesitant about placing yet another order for a sink (we had 1 already, wrong one from HD) but I ran over to Ferguson's and placed the order with Daniel. I must've called him like 5 times to have him reassure me it was going to be there the next day. Next day. Drive out to Redondo. Check in with Daniel again. Sure enough, it was there!!! MIRACLE!!! Hallelujah. I will NEVER ever order from Home Depot online. Not only was Ferguson's cheaper, it was OVERNIGHT!! You can't freaking beat that!! Such great customer service too! Thank you Daniel for making it happen!!

After trying to get someone on the phone to place my over $2500 toilet orders, for almost a week…read moreafter multiple attempts, still no call back. Had to take my business elsewhere! Ugh!

This is a beautiful showroom with a plethora of options for kitchens and bathrooms. We didn't end…read moreup purchasing anything here but it's a solid place to look at if you are remodeling.

Can't find someone to call you back, after three days and thenadr an appointment for a call,…read morenothing!! I had to take my business somewhere else! Ridiculous business not being run well!!

Diego did a fantastic job with our built in! The finish carpentry was excellent and he was very…read morecommunicative throughout the whole process. Would highly recommend! We are planning on using him for other projects. Thank you Diego!!

Diego was great to work with -- super easy to communicate with and very reasonable on price. He's…read moreincredibly skilled and really listened to what I wanted, making thoughtful adjustments along the way. He built a gorgeous built-in bookcase just from a few pictures I sent. I'm so happy with how it turned out, and my family and friends love it too! Highly recommend Elegant Woodworking!

Unacceptable customer service. I visited the store shopping for knives for my parents. Margot,…read moreMargeaux, or Margo, was the sales associate workings. She is a knife snob and the most condescending salesperson I've met. When asked questions directly, she responds with enthusiast jargon to make herself feel superior. The collection is okay, they have some really good stuff and some alright products. I'd rather walk a few paces and spend my money at Williams Sonoma. I am confident that this business loses a lot of money because of her poor attitude.

I happened to be in the mall during my lunch break and found this store. They have a decent…read moreselection of knives and the guy behind the counter seemed friendly. I happened to have my $300 mid-tech folder on me and it was a bit dull so I asked if they sharpened knives. I was told that they had a guy who was in the "military" and was really good so I left my knife with them. I wish I had looked at the reviews here before doing that because my knife came back less sharp than when I left it with them. Problems with the sharpening: 1) I can feel the burrs on the blade edge - Either he didn't use a fine stone to complete the sharpening or he forgot to finish the knife. 2) I don't think he sharpened the entire knife, part of the edge that's near the handle of the knife has no burrs and does not feel any sharper than it was when I left it. 3) Blade edge at the tip of the knife is now uneven. I could of done a better job myself with the The Wicked Edge sharpening system. If you have a $100 set of cooking knives you got from Macys's and its been several years since you've had them sharpened this guy may be able to do a decent job but he clearly isn't capable of sharpening anything more challenging than a cheap piece of metal.