7AM Monday April 27 Kia Nero 2019 dropped off for transmission check and starter battery replacement. Mentioned that the battery was the most important thing. Will pick up on next Monday. 5-1 Friday 4:28 called by Kia told that transmission checks out but somethings wrong with the battery. Kia was told that they were told that when car dropped off. Kia was told that I will pick up the car on Monday May 4. I was told that there was enough time to complete the work. May 2 Spoke to Kia to remind them that I will be picking up the car not only on Monday but at @ 7 AM. Was again assured the car would be ready. April 4 Monday 7 AM Car not completed. Seven days. No other options given. Wednesday Check Hybrid System light turned on. Driven to another garage to fix Thursday. Next day they said the car was a fire hazard due to what Kia used in the starter battery system for that year and the condition it was now in. Car fixed at non-Kia garage in seven days. Not only did Kia not do the job they said they would, they sent me off in a car/model known to have safety issues with no information. It is hard to imagine how much apathy for their patrons Wyatt Johnson Kia Service Center has. I was allowed to drive off the lot in a car with a known potentially dangerous electrical system. read more

My wife visited Wyatt Johnson kia today to receive an oil change. The technician working was extremely professional, however when placing the appointment we were not informed of the price increase in the service. One oil change went from slightly over $80+tax to $169+tax and the used to offer a 3 oil change package that was $189+tax and now has increased to $369+tax. The price more then double in less than 3 months and when I ask why, I was told they were under new ownership. This is borderline robbery, I do not associate with businesses filled with such greed and this is not the Wyatt Johnson we as Clarksvillians we learned to trust with affordable and superior service. I done purchasing vehicles from here and definitely done with receiving service from them. read more

Helping my grandma buy a car is something I was a little nervous about.. until we met Kolby at Wyatt Johnson Kia in Clarksville, TN. From the very beginning, he treated her like she was his own family. Patient, respectful, and incredibly warm, he walked her through everything with such care. What could have been overwhelming turned out to be a smooth and even joyful experience. I'm truly grateful for how Kolby took care of her. If you're looking for someone who goes above and beyond with heart, he's the one you want by your side. read more

I walked onto the lot, just to browse the lot, not sure if I was going to purchase anything that day, so a young man approached me and asked if I needed help. His name was Kolby Berry Wyatt Johnson Kia, He showed me a couple of vehicles, but what caught my eye was a sedan with everything I was looking for. The miles were low, and the price was right. So, we started the paperwork, I didn't want to put a down payment, He went to his finance department and came back with not a lot down. Thanks to Mike Herold at Wyatt Johnson Kia Finance department and the Wyatt Johnson Family I was able to get my payments lower than I expected. My 22 Subaru Legacy is everything. Thank you, guys, for being very professional in what you do. The selection of cars on your lot is outstanding. I'm hoping to get my daughter on board. Thank you again to Kolby Berry and Mike Herold.Of Wyatt Jonhson Kia Trenton RD. Clarksville,TN. read more

!!!!DO NOT BUY FROM KIA WYATT JOHNSON!!!!! We bought a 2020 Kia Telluride from Wyatt Johnson in August 2023. It has been the most horrible experience I've ever had with a car dealership, even buy here, pay here ones. I don't ever write bad reviews but this has been just so frustrating and I wish I would've known before, so maybe someone else will read this and learn from us. We've driven probably a total of half the time we've had it because the other half of the time it's been in the shop, if not more. Started off, pretty much right after we got it (not even a month after), is noticing that something was off when it switched gears, brought it in and it took MONTHS for them to finally decide to put in a new transmission. On top of that, the rental car they gave us, the maps didn't work on the screen so that was just annoying. After we got it back we thought, wow that was annoying but maybe we just got unlucky and things happen. A couple months later we notice something else that's off and the brights on the vehicle didn't work... took it in, they determine the engine seals were leaking and the headlights had a recall so they replaced those. Less than a few weeks after that, we notice engine is STILL acting up, the new head lights they just put in, one side of the halo part of the headlight wasn't working, AND transmission oil is leaking, even though it's a brand new transmission that they just put in... We take it in AGAIN and now we've been without our car for almost two weeks, no rental car, because 'They're out and we're on a wait list.' Not sure why they can't out source and get a rental car from They finally call and say they fixed the transmission and they're waiting on parts for the engine and headlight but it's fine to drive and for us to pick up until the parts come in. This was yesterday. My husband and I got pick up the car and I drive it home, but soon after I left, I noticed the car would not go over 20 miles per hour unless I was going down hill. THANK GOD i didn't get on a highway or anything to go home. So that means they did not checking to see if the car was okay to drive. After all this, you'd think they'd have decent customer service and make this a little easier for us or just be compassionate, but nope, they literally just act like this stuff happens all the time and it's our fault for buying the car. We spent over 30k on this vehicle and you'd think we spent like $1,000 from some guy on FB. We are beyond frustrated with this car dealership and definitely will never be back for our next car and warn people we know about them. UPDATE: We were contacted by the service manager to 'make this right' so he had someone drop off a rental car and apologized a bunch and made us feel like they understood and would take care of it so i took the review down. since then, it's gone in again, this time we felt vibrating when turning and turns out the all wheel drive coupler need to be replaced and it's not covered by warranty so they expect us to pay $3k also for that. Oil is STILL leaking after our last service. We took a beach trip and had to fill the oil up with 2 qts in a matter of days, took it in and apparently we have to do a 1000 mile oil check test for them to consider paying for it even though we've gonna back and forth with them for months now and they know it's been leaking at an alarming rate. We've not even drove our car 4 or 5 months total. the rest of the time it's been in the shop with them, over half the time we've had it. Not to mention all the times my husband has to miss work to take the car to the dealership and pick it up. We taken the car there 4 or 5 times and EACH time they discover a major problem. Service Manager has now told old us that that's the gamble we took getting a car from them and there's nothing he can do. Again if understand if one or two things went wrong, you never know but this is absolutely unacceptable. If i knew what I know now I would never get a car from them ever again. !!!!!!!! DO NOT GET A CAR FROM KIA WYATT JOHNSON!!!!!! I wish I would've known how crappy they'd be so hopefully other people can learn from us. read more

Wyatt Johnson Kia - Car Dealers Near Me - Clarksville, Tennessee

They overcharged me on vehicle registration taxes and said they would give me a check for the difference the next day but they didn't. Then I called numerous times only to be put off and STILL no refund. The sales manager, Travis, is a scammer and if you're smart you'll find a more honest Kia dealership and not get RIPPED OFF like I did read more

Thank so much to James Davis for going above and beyond in providing exceptional service. We were traveling from St. Louis to the Outer Banks and had car troubles, called them about an hour before closing on a Friday and they were able to get us in and back on the road very quickly! Highly recommend this Kia service department!! read more

I called 5 times to talk to someone in parts about an appointment. I did the internet chat he said he would have someone call me never did. I had to pull up to the kia dealer to make an appointment. I didn't like the guy I talked to I know my car and I know my car inside and out so when I explain to you what was wrong don't act like you don't know what I'm explaining to you!!! I wish I could take our car back to our original dealership in VA. There customer serviced rocked and always went the extra mile for us. I'll deal with them for now with my car but when it's time to purchase another Kia I'll be going back home. read more

Too many recalls on my 2015 engine I will going to service department Monday, I've got big ass 5800.00 bill I found out they KIA going to figure out WHO is responsible party will Be! read more

Kia vehicle was towed to this shop for repairs following a road hazard fender bender. 8 days later we checked on the vehicle and they let us know they were going to charge us double what they quoted the insurance company and that instead of just paying our deductible we'd be responsible for potentially another 4k. Ins company called them and although the staff was "nice" they determined that the prices were unreasonable at $170/hr and parts were significantly higher as well. Why wait 8 days and make us call in to let us know that they hadn't started the work and they were going to rake me over the coals. Paid my diagnostic fee and the insurance company moved it immediately! read more

They are wonderful! Andreas has provided us with the perfect match of cars for both my husband and I. He's not pushy and has an rye for gaging what you need and pairing you with exactly that. The finance department is awesome and Gina was so patient with explaining everything in detail. She fought to get us the best rate and made the signing quick and painless. I'm so thankful to have found such a great dealership to call our family and know that I can rely on them when needed. read more

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For the third time I have same issue with my 2022 Kia Sorento, cylinders misfiring, first time at this dealership I was told fuel injector is bad so they replaced it in warranty, second time same happened so Libertyville Kia replaced fuel injector on cylinder 3 ( I was in chicago at the time, two months after first misfiring) and now third time on the way to Kentucky same thing happened. I left my vehicle at Wyatt Johnson kia on 05/22, until today they are not able to find why is this happening, telling me that they are on line with Kia tech line and no idea what is wrong or when they will fix it !Last info was that they are checking alcohol percentage in fuel, makes no sense to me, engine is misfiring, power lost, I don't understand how is it possible not to find what's wrong with all computers technology, in my opinion technician at dealership are not enough qualified for the job ! read more

We spoke with the manager and he apologized. Said what happened to us should never have happened and was unacceptable. He went out of his way to make it right. He sent a Porter 1 hr drive to pick up our car, left us a loaner, had our car fixed and brought it back. All 2 days after the first experience. Will return for future service! read more

I just went in to check out some cars with no intention of purchasing anything when I visited this location. Previous to actually going to the dealership, I received phone calls and e-mails from Internet sales coordinators. (I had to give out my e-mail address and phone number just to see what sort of price I was looking at for cars I was interested in online). Kelsey was very pleasant and eager to assist on the phone. We set up approximate time when I could go to see some cars. I was given a couple of names to look for once I arrived at the shop. I was met by a VW sales associate once I accidently parked my car in VW section. Kia dealer is right next to it. He showed me a Kia car on his lot once I told him what I was interested in looking at. Mike was very nice. We went on a test drive. Once we came back, we pulled in to the Kia side. There were quite a few new cars. He went to get a sales manager whom I was supposed to see. Chris was a very nice young man. Obviously he was very eager to sell, but no overbearing pressure. I felt that both gentlemen really cared about their customers. It was very pleasant experience altogether just visiting a car dealership. If I decided to purchase a new car, I would consider going back there to see if I can get a decent price. I'm confident that you can receive a good customer service. read more

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Very grateful for the help from Jorge. He really went above and beyond what could be expected from a salesman. This was my first time buying a used vehicle and he was transparent with the whole process which I appreciated. I also had my 1.5 year old son with me and Jorge was very accommodating. Additionally, I wanted to also highlight Carson in the finance department. She was so friendly and helped me get everything situated while also allowing my son to run around her office touching everything in sight! These 2 are GEMS at Kia!! If management is reading this, I urge you to give them a raise!!! read more

I have now been here twice to have my car serviced. The location works for me as I take exit 1, and the dealership is a few miles down the road on the left. I do usually obtain an appointment, and if there is not one available online, have always secured an appointment by calling the service department. They are friendly, the waiting area is nice and inviting, they keep you informed during the service, there is even a way to text and request updates, and the service is quickly completed. I travel a great deal and Wyatt Johnson is my favorite stop. read more

This is super late but here I go. I went in October to purchase a Kia Soul. Lets start with the list of things that'll guarantee I never buy another car from these people again. 1. First car the salesman showed me: a 2015 Kia Soul !. He literally took me to a different lot to show me this car... He said oh wow, its only $15K. Let me drive around in it. Decided to go back to his desk to talk numbers and guess what he said? Oh no, I didn't realize... this car is actually $20K. (are you kidding me) Cool bro. So I left the lot. 2. He had my number and started calling me trying to get me to come see these cars. I pretty much ignored him until he sent me a text three weeks later of a 2015 Kia Soul + and left me a voicemail.. saying how its even more loaded than the first one.. KNEW I WANTED A BACK UP CAMERA MORE THAN ANYTHING. Cool. I worked at the bank so I showed up that night with a check for the car... Guess what now? IT DIDNT HAVE A BACK UP CAMERA OR ANYTHING.. Whats so fully loaded. Lol lie. (I bought the car for the fact that I was moving soon.) Side note: The car was 400 miles over their little warranty. How convenient. 3. I'm at a car wash 2 days later getting her all clean and surprise! There is dirt embedded into the carpet that I still havent gotten out hidden underneath the floors mats. I called the salesman and requested to bring it back for them TO PROPERLY CLEAN. He then tells me his manager said no, no cars that are already sold can come back. But wait, I have a friend who owes me a favor. I'll let you know tomorrow if he can clean it. LOL I HAVENT HEARD BACK FROM HIM SINCE. 4. January 6th-- 2 and a half months later, I'm sitting at a Kia Dealership in North Carolina where this "$300" battery is dead and has to be replaced. ARE YOU KIDDING ME. I called the dealership and guess what the manager told me. Sorry but I can sell you a warranty. Yall are literally a joke. I heard great things until my own experience. Side note #2: I was a 21 year old female at the time so don't let your young daughters go to dealerships alone since they will 100% screw you over. read more

Terrible service. Wrote a longer review about their scandals on Google and just want people on Yelp to see this. Can't speak for sales but I can for service. They will rob you blind. Techs are careless and can't perform a basic alignment. Took my wife's car back twice to have it realigned and it still pulled to the right. Took it to Honest 1 and they actually adjusted the dog tailing in the rear. I was a tech for 6 years so I know a con artist shop when I see one. This is 100% a scam of a shop. I pray to God I don't have to have a warranty repair done, though this dang Optima has a TSB for oil consumption but no dealer can complete it because of a National back order on the cleaner. I'm rambling at this point. Just avoid this dealer at all costs. read more

Service department is extremely understaffed and wait time is unnecessarily long. I scheduled just an oil change for 10AM which should take ~30 min. I was told it would take 1.5 hours so I planned my rides and day accordingly. I called back when it was expected to be finished and was then told it would be another 1.5 hours so 3 hours total to change the oil. I was told there was only two people who could service cars that day and "one can't even drive". read more

Kia sales men are liars.. I bought my car at Kia and the sales man told me the first 3 services would be free and when I bring my car to get service they telling me they can't find it in the system and the sales man is no where to be found.. This Wyatt Johnson Kia does not treat customers with respect and they will waste your time!!!!!!! read more

False Advertising. Wyatt Johnson Kia deliberately misrepresented the sales price of their cars to "get customers in the door. After waiting over half an hour, the sales manager disclosed the actual price of the car which was $5,000 over the price listed on the internet. Although I'm aware that many dealers are selling above MSRP, the practice used by Wyatt Johnson Kia is completely unethical. Very disappointed to see a lack of ethical business practices from our local business. read more

Someone I knew recommended me to work with Anita and I do not regret it one bit. She's amazing at her job and goes through LENGTHS to make sure you're happy with your purchase and everything that comes with it. She hit the hammer on the nail and definitely made my first " big girl purchase" an amazing experience! If you come to this location I highly recommend working with her, overall great experience and she's just the sweetest lady! read more

Just like every other dealership trying to suck up money from customers. Maybe if they were just straight forward and honest with their assessments of needed repairs to your vehicle people would trust them more and be loyal customers. Change my mind! read more

I made a deal over the phone for a corvette,Mu appointment to test drive was at 345 pm.Traffic was terrible i was 30 minutes late.The salesman sold the car we had already made the deal on.The salesman who goes by the name John/The pink tie guy.He is your typical car salesman dont buy a car from him,hes a liar all he cares about is making a buck.I had called Megan who was over the test drive appointments at 2.56 pm,she said she would tell him im on my way.This is worst experience i have ever.Tryed to talk to someone in charge and he listened and side a lot and was no help at all.DONT BUY FROM JOHN THE PINK TIE CAR GUY he,s only after the benjamins.This guy gives good salesmen a bad name,didnteven offer to help me find another vette.The guy who bought my car had already left the dealership and i was only 30 minutes late.Megan who i made the appointment was told to tell the salesman i was on my way.Thanks Megan. read more

Tony Melbourne helped me look for a Family vehicle. He showed me all the features on the Kia Telluride. He was very professional and knowledgeable. He never pressured me or made me uncomfortable. I would highly recommend him if you are shopping for a new vehicle in the area. One of the best dealership experiences I've had. read more

Love these guys. Had an awesome experience buying my Kia van two years, and just bought a VW a couple of weeks ago. The salesmen are easy to work with and the overall process was painless. Two thumbs up :) read more

Definitely recommending Wyatt Johnson Kia! Our salesman, Nelson was amazing! He was helpful in all areas and made sure that we got exactly what we wanted! Buying a brand new car is a big decision and he made the process easier to handle with how nice and considerate he was in all of our wishes and wants. We will be sending anyone we know looking for a vehicle to Wyatt Johnson Kia first! We got exactly what we wanted and Nelson even went many steps above and beyond to make sure of it! Nelson done everything he promised and more! read more

My husband and I stopped by Wyatt Johnson Volkswagen because the manager from Wyatt Johnson Mazda refer us to this location...it's such a disappointment because we was outside looking at cars for 20-30 mins and yet no one walked up to see if we needed help or if we're being helped....we saw other Caucasian customers pull up and immediately there's salesman walked out and asked if they needed help....I saw salesman standing on the side of the building chatting, yet no one acknowledged us...if your going to be races then why work in sales?!? I came from D.C.MD VA area and never experienced something like this at an Audi-BMW OR Benz dealerships...I would give them 0 star if I could. read more

Let me just summarized the whole experience as follows: I own an Audi S4 and 2 Tiguans (i.e. I am a VW/Audi guy). Generally do my own maintenance, but it was cold over Thanksgiving weekend so I sent my daughter to this place for an oil change. She calls me from the dealer and tells me that they ran a "diagnostic" indicating it needs a wheel alignment. Hmmm. Now you come in for an oil change and they tell you that an alignment is required. Modern technology? Since we bought this vehicle new for my wife and then my daughter bought it, I knew that this was probably required despite knowing that they wanted $130 when my guy could do it for $90. Similarly, they came up with a litany of items that needed to be taken care of for costs that I will not detail with the exception of this one; $60.92 to replace the left license plate bulb. This is a bute because you can get 2 bulbs for $7 at the local auto parts store. Changing the bulb requires the skill of a monkey (2 Phillips head screws). Now for the real humor. The daughter that I sent to this place was in town for the Thanksgiving holiday. She WORKS FOR VOLKSWAGEN in Chattanooga! She will be having their guys look over the recommendations of this dealership to confirm whether they are honest in their assessments or just screwing customers on price, or a combination of both. Dealership was with Gary Matthews group and they were a scam. Figured that Wyatt Johnson would change the M.O., but not looking like it. read more

We broke down passing through and we could not have had better service!! Even though it was closing time. Thanks guys.

My dad's kia rio that he lets me drive when he goes over seas (army, currently deployed to kuwait) had a misfire. He always trusts wyatt johnson's hyundai service dept. for repairs and has purchased 10 cars from them over the years as well as having this kia serviced there. He told me via email to take it to wyatt johnson and get it diagnosed. So i took it to the new wyatt johnson kia location on riverside drive service dept. They said diagnostic would be $98. Told them to call me with a quote on the repair. Next day i got the call and was given a half-@$$3D diagnostic of "misfire" which i already knew, they gave no specification on cyliner number, and a quote of $2,520 to essentially replace the entire ignition system, 4 coils, plugs, wires, and a fancy injector cleaning. They added a new belt and fluids into the total trying to upsell me and make it more expensive. I told the guy Cory "no way!" and to call me back with a proper diagnostic on what cylinder and a quote on a coil for that cylinder. He said ok, and after two days i was left a voicemail, as i was on The road, headed out of state for Christmas. Once back in town three days later i call the service dept and get redirected to the toyota branch where i leave a message asking about the quote. I never receive a call back. So, i call back down this morning first thing and talk to Cory who tells me they REPLACED THE COIL on cylinder 3, and it was running correctly now and that it is $300! Ohhhhh i am mad! Because not only is this not a repair that i authorized, and not only is this a five minute repair, on a $100 diagnostic that is free at any auto parts store, and not only is this a $10 part, but that after my family's customer loyalty over the last ten years they would attempt to take advantage of my dad while he is deployed and isn't here to deal with them. I feel deeply insulted by this, and Cory their service representative had the audacity to argue with me and tell me that i had authorized this repair. I will get the police involved before i pay $300 for an ignition coil and a five minute or less installation when i never even received a quote or proper diagnostic in the first place. Now i am waiting another day at least for them to undo this five minute repair. And over the Christmas holiday no less. Absolutely pathetic, they should be ashamed! Customers and families of deployed vets beware! UPDATE: After being contacted by corporate via facebook, i was put in touch with the service manager Josh Griffy. After a repetitive and non-productive back and forth via telephone i went down to get my car as it was ready to go. When he finally got to me and we sat down he told me he wanted another chance to service my vehicle and that he wanted me to take down the negative reviews from yelp, google, facebook, etc. i told him that was not going to happen because customers deserve to have this information. HE THEN ASKED ME WHAT THEN IS HIS INCENTIVE TO HELP ME! I told him i didnt want his bribe and he got really mad then and started to attack my character. I said i was raised with more integrity than apparently some of the people working there. I was appalled. I told him i would be willing to update the reviews to reflect what had been done to correct their mistake, to which he insinuated that there was no proof they had made any and that he was "taking my word for it." And that he wanted to "get me out of there" since there was nothing i was willing to do for him. At that point i was finished hearing him talk and insisted i would be more than happy to pay for the diagnostic and be on my way. He proceeded to go over the cost of repairs and asked for another chance to service the vehicle. I DECLINED He practically threw my keys at me and with the most self-righteous attitude said to me "be sure to update the review to show that we didnt charge you for any repair." I said "i will pay for the diagnostic!" He told me not to pay for it! So there you go, i didnt pay for the coil i didnt authorize, and i didnt pay for the diagnostic that they did not do! They still never told me the code read out, nor did they isolate the cause of the misfire. So i really dont feel like they did me any favors and were extremely rude and unprofessional. Total waste of my time, will never go to this branch in the future. At one point he asked me where i live and i half expect this lunatic to vandalize my property as he told me he lived in my neighborhood. read more

I was in for an oil change and decided to look at the latest line-up in the showroom. After attempting to open the hatch on a Nero. I asked for assistance from a salesperson. Unfortunately she could not get it to open either. Another salesman (Chris Crawford) came over to assist. He explained to her that there was a button inside to open the trunk and he mentioned that the vehicle was already sold. I made the comment that if the vehicle was sold that it should have been taken off the floor. As I know if I purchased a vehicle I would not want others sitting in and pawing over it possibly damaging my leather seats. He made an ignorant comment something about staying in my lane, and not tell him how to do his job. The vehicle was being traded to another dealer. I was dumbfounded and was sure I didn't hear that correctly. I asked him to repeat what he said, and he ignored me and kept talking to the other salesperson. I then walked over to the nearest counter and asked to speak to a manager. As the manager was arriving he came running over talking loud saying "is this because the car was sold". Seemingly ignorant to the fact that he had just disrespected a customer. Or maybe trying to throw off what really transpired. As I attempted to give the manager details of what just happened he repeatedly interrupted. I looked at him and asked could I finish conversing with the manager. As I continued on he walked behind the manager and widened his eyes and made a feint towards me as if it should intimidate me. I looked at him in disbelief. After all, he looked to be a grown man. I informed the manager that he was making faces at me behind his back. He then kept interrupting as I was talking and the manager said "let me handle this", and "I got this" numerous times. But he seemed to believe that he could do or say as he wished. It turns out that this was the general manager Jeff Browder whom he was talking over. The manager realized that he could not get to the bottom of the situation in his presence and asked me to step away out of the showroom. He told me that this matter would be dealt with. I myself found that rather hard to believe since he seemed to have no respect for the general manager. After relaying exactly what transpired I asked that manager to give me or have processed whatever paperwork or forms to submit a complaint against the individual. He left and came back and told me there was nothing of the sort, but that he could give me a paper with the dealer's letterhead to write it down. I then asked if he could follow me. I led him to a receptionist whom I asked for a piece of paper and to borrow a pen. I asked him to write his name and the name of the man whom had caused the incident. And I would submit a complaint to KIA corporate. It turns out that ignorant person was the sales manager. I'm shocked and appalled that someone of that ilk can hold such a position and actually working with the public. There are many KIA dealers within a short drive of this dealership. I recommend purchasing elsewhere. As for the service department, they are excellent. But purchase your KIA elsewhere. read more

We have bought two cars here at Wyatt Johnson Volkswagen. One for ourselves and one for our daughter. The people here are super amazing and helpful. Our guy Jonathon Vick is the BEST !!! If you are going to buy a car in Clarksville, Tn please stop here and see what they can do. Thank you Jonathon !!!! read more

Negative stars would describe this dealership, but that's not an option. I wouldn't take my bicycle here to have air put in the tires or an inner tube replaced. If you like to hop on the merry-go-round, have at it...but, Stay Away! We purchased a 2015 Honda Odyssey EXL in Feb. 2020 - and had an attractive 12 mos./12,000 mile warranty from the dealership (sigh). After a few mos. we noticed something was off with our tranny, and our Blindside passenger camera mirror started malfunctioning. Just little things here and there. We brought it to their attention, and they wanted to charge me a diagnostic fee for each individual issue...but when I said that's not fair, and I'm not paying it, the service manager said he would only charge me 1 diagnostic fee, but I was just like address the most important issue: transmission. They said they didn't have the proper equipment to diagnose the issue...actually, they misdiagnosed the issue and told me I needed to go to Honda to have it checked. They ran me up and down the roads, so my warranty would run out, and they didn't have to deal with the lemon anymore. I have sold/bought several vehicles - and this was the worst purchase/service experience we have ever experienced. I had a 2013 before this, which I traded with 100k+ miles and it ran wayyyyy better than a van with less than 75k miles. Thoroughly do your dealership and consumer reports research, before you buy your next vehicle. read more

This review is directed at Wyatt Johnson VW. I took my 2015 VW Golf TDI to this dealership for the first phase of the emission repairs. After the service I complained about a roaring sound coming from the front of the vehicle. I was assured on three separate occasions that it was just excessive engine noise caused by the emissions update and that the sound would resolve when I completed the second phase of the emission repair. Almost a year later and after moving to another state the second phase became available. When I went in for the service the new dealership determined that the roaring I had been hearing was a bad wheel bearing. The tech and service advisor told me they couldn't believe that Wyatt Johnson had failed to catch this issue. I called VW to see if they would cover the repair and they said since the dealership failed to catch it they would have to agree to cover it. What was Wyatt Johnson's response? That I, the customer, never complained about road noise and their tech only recorded roaring on the service sheet therefore it was my fault and they refused to cover it. So beware if you receive service here that you need to record the service advisor and techs work for them, because they aren't going to do it. read more

I was just going to look at cars and I was talking to the dealer name Nelson Bolden, who is an excellent guy. I end up buying a car and got a great deal. I am a very happy customer. read more

I originally brought my KIA Soul to the Wyatt Johnson KIA service department due to having issues with the computer or electronic components. The service department was the third shop I've been to in order to find out exactly what was wrong with the vehicle. Since it was a KIA service it was my best option to find out what's wrong with car due to the recommendations from the other shops I've been to. I had to wait 4 days for the next available appointment for the special needs of my vehicle. I had a 9:30 am appointment and they did not start looking at my car until 2:30/3 pm later that day which caused them to keep it over night. I did receive a loaner car but with only a quarter tank of gas which I refused to add to. $120 dollars later and I received no answers other than it'll be an additional $100 hourly to find out what's wrong with the vehicle and that does not include the repair cost. The service department stated they would need at least 5 more hours to determine what was wrong. That would of brought the total cost to $620 and does not guarantee an answer. The service department suggested I trade-in the vehicle so I looked into that option. I arrived at the sales department at 9:30 am and left at 5:30 p.m. with no results. No car and No help and now with points deducted from my credit score and my mothers because they demanded a co-signer. I made it very clear several times what my budget is and my credit score. I wanted to look at used vehicles but they continued to push for the new ones. My credit is not the best and I still owed on my vehicle which I also made clear. They assured me they could make something work but HOURS later told me they could not. I wasted an entire week with Wyatt Johnson KIA to get my car fixed and then trade in. I still have no answers on what is wrong with my vehicle and took a hit to my credit score as well as my mothers with nothing to show for it. I feel utterly disappointed and used by this dealership. On their website they say they are able to help in all situations including one's like mine but all they did was charge me for nothing and wasted a week of my life. I missed work and important events in order to get this situation resolved and NOTHING was resolved. I am in a worse spot than before I started the process with Wyatt Johnson KIA. read more