Can't ask for better customer service than I received from Daniel. Bought an EV but the charging…read morestations at my work didn't actually work so it just wasn't going to make sense for me to have it anymore. They took the car back the next day and couldn't have been nicer or more helpful about it.

Ok I so now I am changing my star to one star since it just not living to the Ford standard here at…read moreJenkins & Wynne! I sent me son 2 weeks ago to buy OEM parts for my 2024 Ford F350 diesel and they gave them engine air filter without a box, but it is Framname brand. I figure if I'm gonna pay dealer prices for OEM parts I better get OEM parts but looks like it's not the case at this dealership. I drive a lot of miles and never had any issues and other states getting my OEM parts for my truck but I guess I'll stop going here once again. Try to give him a chance but there doing the same thing as they did before. This is the Ford elite super duty parts area . Here is the picture of the filter they gave my son. I am heading to the dealership to see if I can get it exchange for the real one. I'll update the review after that.

Randy Lawson was my salesman for my new Tundra. He was great. We agreed on a price over the phone,…read moreand I filled out the credit app online to speed things up. They filled the tank and had her all washed and clean, ready to go. I'm loving my truck! Thanks for all the great service!

Called today 12 June 26 because my tps sensor came on and tire had a screw in the tire. Called to…read morespeak with a service rep for warranty info thinking we have a lifetime bumper to bumper warranty (car is less than a year old with 14k miles). Come to find out tires not covered and it would cost me $85 for a patch. Discount tires does it for free. I am disappointed with Wyatt Johnson Toyota.

Just go somewhere else. I purchased a used car from them and made the mistake of trusting them. The…read morecar was delivered with the engine light on, so I told them I didn't want to keep the vehicle. They told me it was mine and would not take it back. Denying that they ever said I had 30 days to return it. I went around and around with their maintenance department with nothing fixed. I requested all the maintenance records from them, and they would not send them all. Pages were missing in two requests for all the documents. You can save yourself by going anywhere other than here. Also, check the BBB rating. They are not even accredited with the BBB.

Worst Service Dept ever! They say our Cadillac is ready. My husband had to find a ride because I…read morehad surgery this morning. He got a ride from a friend to pick it up. They said it would be 45 more minutes. He waited for an hour and no one came to give him an update so he starts walking home in the rain !! I called and called the service department and the receptionist couldn't find ONE person was available to talk to me. Finally the manger called and apologized. My husband had already walked 8 miles in the rain. While he was waiting he was walking around the showroom looking at vehicles because we had been thinking about trading our X-T5 in and not ONE salesman walked over to show him the Escalade. He said 4 salesman were standing 4 feet in front of him doing nothing!! Bad experience! Do not buy a vehicle from this dealership!!!

Great visit while comparing features and financing. From receptionist to salesperson everyone was…read morepleasant and helpful.

In my opinion, these guys are crooks. At least when you look at a used car purchase. My recent…read morepurchase started falling apart on the same day that I drove it off the lot. I was flat out lied to when I asked the simple question of when the car would be due for service. The answer from the salesman was in approx. 5,000 miles. The service light on the car lite up the next week and the manufacture said the vehicle had not been serviced in over one year. Now due for an extensive repair. Other issues arose the very same day and were not highlighted by the salesman. My recommendation is that you avoid doing business with these people at all costs.

My rating for your dealership is a 0. Instead of parking my truck by the front door, your worker…read moreparked my truck behind a fire hydrant that could not be seen in any of my mirrors. The hydrant was not even marked with a flag, and the tire barriers were so close to it that my bumper hit the hydrant before the tires could even hit the barriers. Despite violating these 3 safety concerns, the general manager and the sales manager refused to fix my bumper. They are truly evil people.

7AM Monday April 27 Kia Nero 2019 dropped off for transmission check and starter battery…read morereplacement. Mentioned that the battery was the most important thing. Will pick up on next Monday. 5-1 Friday 4:28 called by Kia told that transmission checks out but somethings wrong with the battery. Kia was told that they were told that when car dropped off. Kia was told that I will pick up the car on Monday May 4. I was told that there was enough time to complete the work. May 2 Spoke to Kia to remind them that I will be picking up the car not only on Monday but at @ 7 AM. Was again assured the car would be ready. April 4 Monday 7 AM Car not completed. Seven days. No other options given. Wednesday Check Hybrid System light turned on. Driven to another garage to fix Thursday. Next day they said the car was a fire hazard due to what Kia used in the starter battery system for that year and the condition it was now in. Car fixed at non-Kia garage in seven days. Not only did Kia not do the job they said they would, they sent me off in a car/model known to have safety issues with no information. It is hard to imagine how much apathy for their patrons Wyatt Johnson Kia Service Center has. I was allowed to drive off the lot in a car with a known potentially dangerous electrical system.

My wife visited Wyatt Johnson kia today to receive an oil change. The technician working was…read moreextremely professional, however when placing the appointment we were not informed of the price increase in the service. One oil change went from slightly over $80+tax to $169+tax and the used to offer a 3 oil change package that was $189+tax and now has increased to $369+tax. The price more then double in less than 3 months and when I ask why, I was told they were under new ownership. This is borderline robbery, I do not associate with businesses filled with such greed and this is not the Wyatt Johnson we as Clarksvillians we learned to trust with affordable and superior service. I done purchasing vehicles from here and definitely done with receiving service from them.

Our check engine light came on as soon as we hit the Tennessee border. After pretty much being…read morerebuffed at AutoZone, I went the dealer route. The girl who answered the phone quoted $116 to decipher the check engine light. Begrudgingly, I went. Fortunately, Doug Seay was my service advisor. Not only did he waive the analysis, he discovered my car was still under warranty so I walked out with no charge. They very easily could have taken advantage of us but Doug acted ethically and took care of us. He also got us a shuttle so we could eat breakfast. Doug also offered to run my car through Mr. Hotshine, but we were hitting the road again and I felt that he had done enough. I highly recommend the service team at Wyatt Johnson.

Very bad attention they are liars they give you things and they don't fulfill them an employee…read morenamed Kevin that's the worst of all don't go bad idea go and bad experience

We bought a 2024 Nissan Pathfinder with the help of Michael Di Grazio, and he was so awesome! After…read morewalking out of another dealership who was really unprofessional, we were delighted to run into Michael. He actually works mostly at the used car side, but he was with us the whole way. Very knowledgeable about Nissan's line up and was zero pressure. He introduced us to Stoney Canady who was also very helpful in explaining each step and got the app all set up on my phone. Then we went to see Cheryl Poff who finished all the details for us, and she is just a lovely person. We were both so stressed when we first drove in and were totally relaxed by the time we left and felt that we made a few friends. If you want a Nissan or even a good used car. I highly recommend Mathews Nissan in Clarksville! We love our beautiful new Pathfinder!!

My experience at Matthews Nissan was very disappointing. Unfortunately, it was the worst service…read moreexperience I have had there. From the beginning with my service advisor Allan,I felt that my primary concerns were not taken seriously. I clearly explained the issue during check-in, yet I had to repeat those same concerns later because they appeared to have been overlooked. Instead of focusing on the problem I originally brought the vehicle in for, I was encouraged to authorize a repair that was not my immediate priority. While I understand the repair may have been necessary, I was not financially prepared to complete it at this time and had not intended to move forward with it during this visit. Initially, the technician made it seem as though that repair(the brake light), was the reason for my concern with my vehicle. If I had not spoken up and insisted that my original concern be addressed, I would have left with the actual problem unresolved. When I did advocate for myself, I felt as though I was inconveniencing the technician, which made the interaction uncomfortable. Only after the vehicle was sent back for further inspection was the true issue identified. I would have appreciated having my original concerns taken seriously from the start instead of focusing on secondary repairs before diagnosing the problem I came in to address. Good customer service includes listening carefully to customers and addressing their primary concerns. Overall, I did not feel valued as a customer during this visit. If there were another Nissan dealership in the area, I would likely choose to take my business elsewhere. Unfortunately, Matthews Nissan is my only local option in Clarksville.