We got the car a 2021 traverse I am so happy with it they offer a military discount David was a…read moresalesman who helped us and he was so kind he informed us all about the military discounts on new cars and how there are no state taxes as long as you bring your orders and your LES as proof of military you can get an amazing deal $35,000 car we were able to get it for 25,000 with only 4000Down I am so pleased with how fast everything went and how smooth it was I definitely recommend this dealership or fast efficient in and out service granted we went in knowing what we wanted but I was so pleased with the customer service of this place

I took my car into James Corlew Chevrolet for transmission fluid change, brake fluid, replace…read morewipers and coolant change March 2023. I should have followed my instincts when driving up at 8:35 am and no "green arrows" were on at service door and no discernible lights on inside and could see no people moving around. I waited about 5 to 7 mins and I drove on and come back about 30 mins later and the same thing. Finally after about 5 mins or so the door went up. I ask what time they opened and he said 7am. I stated that is what I was told and the sign on service door stated this also. I told him that I had been there earlier and the door did not open and the "green arrows" that I was told about on phone were not on. He ask "their not on yet". The service advisor presented with no professionalism or customer courtesy. He never came to the customer lounge to inform me of the total price or to confirm he had entered the info I gave him was correct on work order. Any way I got a call back that my car was ready, about two hours and was timely. I was presented with invoice at the cashier's window and the advisor walked away quickly. Total price was $741. She insisted I sign everything and like a robot "cash, check or card". I signed, BIG mistake! Not that it actually matters. I never worry about this with the two Chevrolet Dealers I have done business with for years. Drove the car about 10 miles through traffic and checked transmission fluid three times. It was barley in the minimum zone but should had more fluid. I drove back to service doors and one opened. Some man, I'm guessing service manager, supervisor or something, standing by car when I got got out so I told him about the fluid level. He stated he would "take are of it," that he "had a trainee back there." A trainee changed my transmission fluid! Think about that. He should had closer supervision! It's a transmission!! The coolant does not look near as orange/red as it did the last time it was changed at the dealership where I bought the car. It just does not appear to be fresh/clean. The brake fluid at least had some added but is absolutely very close to being too full. It is over the fill level line and may be touching the 'cushion' on inside of cap. The tech did NOT clean any of the fluid caps or the area around the caps. This is strong evidence of NO professionalism and does not instill confidence. This of course worries me. I saw this after arriving home. I'm glad I keep under hood fairly clean. Now to the "Dollar Store" wipers. They did fit but were NOT close to the wipers they replaced. The wipers looked like toys compared to previous wipers. I had replaced twice before at two other Chevrolet Dealerships. After arriving home, I took passenger wiper off and it was held on, sort of, by a very thin plastic tab that almost broke off and would not have stayed on again! I have never felt so 'reamed' in my life! It is not the price, it's "what did I get for MY money". After arriving home, I called my local Chevrolet Dealer Parts Department and they had the wipers in stock that belonged on my car. She also stated voluntarily, "Sir, if you will pull into one of the service lanes we will be happy to install these for you." No charge for installing. They did follow through. I chose James Corlew Chevrolet out of convenience and location at the time!!! Lesson learned! BTW I have owned a few new Buicks and Chevrolets over the years and have dealt with numerous GM dealerships throughout the Southeast and this is absolutely the worst experience. In fact, it is my only truly bad experience with the actual service. This was my experience at James Corlew Chevrolet. You be the judge. What do you think I got for my money?

Ok I so now I am changing my star to one star since it just not living to the Ford standard here at…read moreJenkins & Wynne! I sent me son 2 weeks ago to buy OEM parts for my 2024 Ford F350 diesel and they gave them engine air filter without a box, but it is Framname brand. I figure if I'm gonna pay dealer prices for OEM parts I better get OEM parts but looks like it's not the case at this dealership. I drive a lot of miles and never had any issues and other states getting my OEM parts for my truck but I guess I'll stop going here once again. Try to give him a chance but there doing the same thing as they did before. This is the Ford elite super duty parts area . Here is the picture of the filter they gave my son. I am heading to the dealership to see if I can get it exchange for the real one. I'll update the review after that.

Took my bronco in a few days ago, was really quick and they were very patient with me in choosing…read morewhat things I'd like done to my ford. Definitely recommend having a ford and getting it serviced through them.

Worst service center ever! Every time I take my car here they mess something up. They try to…read morepressure you to get services your car doesn't need and they even accused me of requesting new wiper blades when I didn't only to realize they mixed up my car with someone else . Horrible

Two major issues with this dealership: communication and dishonesty…read more Communication- first I had trouble connecting with my salesperson. I should have taken that as a warning and moved on. It turned out my salesperson was sick so communication stopped. We ended up connecting and I purchased the car after they had others pitch in on answering questions. It sounds like the used salespeople are worn thin and have trouble doing everything needed. Communication issues continued with the fiinance department. I was sent something late one night. I called the next day for a follow up question and the person was out of office. I called again the day after and they were out again. I called again the next day and was finally told they were out on a planned vacation but nobody let me know. Another time, I tried to make a downpayment but it didn't work. After reaching out to several people, I was told it was a known issue. Nobody told me this, they just said keep trying with no success. Reaching someone at the dealership was like pulling teeth. I would call and be redirected. One of two things would happen. 1. It would ask for an extension. I had no idea what extension I needed. Or 2. It would ring and then hang up and I'd have to call again. They clearly need to work on their phone system. After I purchased the car I received a phone message saying my paperwork was sent to the county clerk's office in my area. I talked to people for 2 hours trying to track it down. The most common response was "why in the world would they send it here!?" Turns out the sent it to my local dmv. After a few weeks I was finally able to track the paperwork down, but I couldn't drive the car because it was unregistered. I was even pulled over due to it not being registered and the officer said it is usually done almost immediately electronically to avoid that very situation. Dishonesty I bought my car remotely. I asked the same question i asked several other dealers- are there any scratches, dings, STAINS, mechanical issues or anything else I should know about? Since I couldn't inspect the car in person, I had to rely on my salesperson be truthful. I was told "the car is in great shape with no issues worth mentioning". Imagine my surprise when it was delivered and the back seat had stains ALL OVER like someone had a pop/soda explode and couldn't clean it up. It was majorly disappointing to spend that much money and see the condition of the seats, especially after asking. I felt very betrayed and disappointed in the dealership. Had I known about the stains, I most likely would have passed on the car or asked for a better deal. Was it the worst dealership experience I've ever had? Shockingly no, but it was far from the best. If i had to do it over again knowing what I do now, i likely would have passed on the car and purchased from another dealership. There was a lot more hassle than necessary and it felt like a lot of things were allowed to fall through the cracks.

Just go somewhere else. I purchased a used car from them and made the mistake of trusting them. The…read morecar was delivered with the engine light on, so I told them I didn't want to keep the vehicle. They told me it was mine and would not take it back. Denying that they ever said I had 30 days to return it. I went around and around with their maintenance department with nothing fixed. I requested all the maintenance records from them, and they would not send them all. Pages were missing in two requests for all the documents. You can save yourself by going anywhere other than here. Also, check the BBB rating. They are not even accredited with the BBB.

Worst Service Dept ever! They say our Cadillac is ready. My husband had to find a ride because I…read morehad surgery this morning. He got a ride from a friend to pick it up. They said it would be 45 more minutes. He waited for an hour and no one came to give him an update so he starts walking home in the rain !! I called and called the service department and the receptionist couldn't find ONE person was available to talk to me. Finally the manger called and apologized. My husband had already walked 8 miles in the rain. While he was waiting he was walking around the showroom looking at vehicles because we had been thinking about trading our X-T5 in and not ONE salesman walked over to show him the Escalade. He said 4 salesman were standing 4 feet in front of him doing nothing!! Bad experience! Do not buy a vehicle from this dealership!!!

Great visit while comparing features and financing. From receptionist to salesperson everyone was…read morepleasant and helpful.

I have to give this business 5 stars just on the sales/buying experience alone. Now that I'm…read moreretired, I was downsizing from 5 vehicles to two, as my newest auto/truck was a 2006 model. Everything had low mileage and was well maintained. After I sold my immaculate 2004 Mercury Marauder to a very motivated buyer in Louisiana, I wanted a similar car, but more modern. The new 300S filled the bill, with more of everything. I searched the SE US, Mid Atlantic and Mid South looking for the right car - deal - financing - trade. I was trading a low mileage, well kept 2005 Mustang GT that I rarely drove anymore. I found the 300S (right color, price and equipment) I wanted at Gary Matthews, with very good numbers also offered for the trade and financing. Close to 500 miles each way from my house, with a hotel stay in each direction. Sales person and finance rep were great. New car cleanup prep wasn't the best but I had 300 properly cleaned after I arrived home. Gary Matthews sales manager offered to pay but 300 had to be cleaned up anyway after the trip home through inclement weather. 300S has been trouble free and also came with a limited lifetime powertrain warranty provided by the dealer. Coming up on its first anniversary with us - have learned much about the 300S in general and the 5.7L 'Eagle' motor in particular. The dealer has stayed in touch, a good sign. Using a local dealer for warranty work (none yet) and service (first service). Was a rough start unfortunately. Gary Matthews gets my vote!

My rating for your dealership is a 0. Instead of parking my truck by the front door, your worker…read moreparked my truck behind a fire hydrant that could not be seen in any of my mirrors. The hydrant was not even marked with a flag, and the tire barriers were so close to it that my bumper hit the hydrant before the tires could even hit the barriers. Despite violating these 3 safety concerns, the general manager and the sales manager refused to fix my bumper. They are truly evil people.

Very grateful for the help from Jorge. He really went above and beyond what could be expected from…read morea salesman. This was my first time buying a used vehicle and he was transparent with the whole process which I appreciated. I also had my 1.5 year old son with me and Jorge was very accommodating. Additionally, I wanted to also highlight Carson in the finance department. She was so friendly and helped me get everything situated while also allowing my son to run around her office touching everything in sight! These 2 are GEMS at Kia!! If management is reading this, I urge you to give them a raise!!!

7AM Monday April 27 Kia Nero 2019 dropped off for transmission check and starter battery…read morereplacement. Mentioned that the battery was the most important thing. Will pick up on next Monday. 5-1 Friday 4:28 called by Kia told that transmission checks out but somethings wrong with the battery. Kia was told that they were told that when car dropped off. Kia was told that I will pick up the car on Monday May 4. I was told that there was enough time to complete the work. May 2 Spoke to Kia to remind them that I will be picking up the car not only on Monday but at @ 7 AM. Was again assured the car would be ready. April 4 Monday 7 AM Car not completed. Seven days. No other options given. Wednesday Check Hybrid System light turned on. Driven to another garage to fix Thursday. Next day they said the car was a fire hazard due to what Kia used in the starter battery system for that year and the condition it was now in. Car fixed at non-Kia garage in seven days. Not only did Kia not do the job they said they would, they sent me off in a car/model known to have safety issues with no information. It is hard to imagine how much apathy for their patrons Wyatt Johnson Kia Service Center has. I was allowed to drive off the lot in a car with a known potentially dangerous electrical system.

I am here to talk about the service department. The truth is we own three vehicles from them and…read morethey do all our service. They have a lifetime warranty on drivetrain that includes gaskets when you buy your new car. This is over and above the dealer warranty covered by GMC of 3 yrs and or 36k miles. The place is kept clean, the service personnel are courteous, and I have never had to come back on a repair. When we had our car in under warranty we got a rental paid for by the dealership. The wait for the part came when I had a vacation planned and I told them if you call while I am away I can't get back in 24hrs because I am cross country. That was mo issue. So as far as I am concerned the Buick GMC Dealership is top notch.

Thank you David Edwards for helping to get my Taillight issue resolved. It was a problem a couple…read moreof weeks ago when I was informed that my Taillight was not part of the Bumper to Bumper Warranty. After speaking with David it was resolved. I guess I should have handled it differently than you previous review. It seems like the service writer was just misinformed my the technician. Thanks Wyatt Johnson for always giving great service. And Thanks again David Edwards

We bought a 2024 Nissan Pathfinder with the help of Michael Di Grazio, and he was so awesome! After…read morewalking out of another dealership who was really unprofessional, we were delighted to run into Michael. He actually works mostly at the used car side, but he was with us the whole way. Very knowledgeable about Nissan's line up and was zero pressure. He introduced us to Stoney Canady who was also very helpful in explaining each step and got the app all set up on my phone. Then we went to see Cheryl Poff who finished all the details for us, and she is just a lovely person. We were both so stressed when we first drove in and were totally relaxed by the time we left and felt that we made a few friends. If you want a Nissan or even a good used car. I highly recommend Mathews Nissan in Clarksville! We love our beautiful new Pathfinder!!

Best family owned dealership in Tennessee! The service department is top notch! The location is…read moregreat too

Very unprofessional group of people. Dealt with Q in sales and Lucy in finance. I purchased a new…read morecar back in March, still waiting on the license plate, Davidson Co Clerk office has NO record of the car being registered by the dealership, therefore I HAVE NO TAG! The temporary plate expires in a few days and no one from the dealership can provide any assistance at all, it's all a big game to them.. No wonder the turnover rate is so high at this place!

Service department trying to take advantage of my daughter. She had her vehicle towed in there…read morebecause the check engine light came on again after we had the codes cleared. Now they are trying to say that having the codes read by someone else voids the warranty. Not a way to run a business.