While staying in Springfield, Illinois, where Abraham Lincoln built much of his life and career, we…read morestayed at the President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel in downtown Springfield. This hotel has a very unique feel, especially on a weekday. On a Monday night, it wasn't filled with tourists, but instead felt like an extension of the Illinois State Capitol, with people throughout the hotel clearly engaged in business and legislative conversations. It gives the place a distinct working atmosphere that fits perfectly with its location. The hotel has a somewhat old-fashioned feel, which actually works well given the Abraham Lincoln connection and the historic character of Springfield. It doesn't try to be modern or trendy, but instead feels consistent with the setting. The room itself was clean and functional, with a slightly dated but well-maintained feel. The bed was comfortable, and the room included useful features like a mini fridge, a solid coffee setup, and plenty of charging options at both the desk and bedside. There's also a small table with two chairs that works well for either a quick meal or getting some work done. The bathroom was straightforward and clean, with a tub/shower combination and everything in good condition. Nothing fancy, but everything you need. One of the biggest advantages here is convenience. The hotel has on-site dining options, including a dinner restaurant and a breakfast spot. We did not try the breakfast buffet, which was offered at around $20 per person, but it appeared well set up. Parking is handled through a city-run garage attached to the building, and at about $7 for 24 hours, it's a great value. The front desk staff was excellent. Check-in and check-out were both smooth, and they even offer contactless check-in through their app, though we chose the traditional key card route. You do need a key card to access the elevator, which adds a layer of security. And of course, the DoubleTree cookies were flowing, which is always a nice touch. We were also able to leave our luggage at the hotel while we went out to visit several Abraham Lincoln sites around Springfield, which added even more convenience to the stay. Overall, the hotel is clean, well-run, and extremely well located. If you are visiting Springfield, especially for anything related to the State Capitol area, this is a very practical and fitting place to stay. President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel 701 E Adams St Springfield, IL 62701

It's a nice hotel, clean. Parking on street or at a reasonable price at the adjacent lot. Room was…read morecomfortable. Hotel amenities okay, small pool and exercise equipment in lower level. Looks like the hot tub is under a permanent plywood cover.

I genuinely do not understand how this hotel has such positive reviews. The photos online were…read moreextremely misleading compared to the actual condition of the room. Upon entering the room, I was immediately met with an unpleasant odor. As I started looking around, things only got worse. The bathtub in the bathroom was visibly dirty, the walls throughout the room had stains all over them, and there were crumbs left on the floor that made it obvious the room was not cleaned properly before my arrival. What really shocked me was how neglected certain areas were. Under the bed looked like it had not been cleaned in a very long time, and the area around the AC unit was covered in buildup and dirt to the point where it seemed like nobody had touched it for months. Even the mini fridge was an issue because the door would barely stay closed. For the price paid and the way this hotel presents itself online, this experience was beyond disappointing. I booked this hotel based on the reviews and photos, and I honestly feel misled. I normally do not leave negative reviews, but people deserve to know what they are actually walking into before spending their money here.

We stayed here as it was close to Abraham Lincoln Museum and Library. We were going to walk but it…read morerained. 3/5 as it is noisy from train Horns and helicopter landing at hospital next door. The wrong remote was in the room, and the front desk worker brought the correct one so we could watch TV. I have dietary restrictions, so all I could eat at breakfast was yogurt.

We typically stay at Hampton Inn hotels when we are on a road trip. After this stay I am going to…read morere-think that. We checked in for our three night stay. We were given a first floor room near the back door, which seemed odd. Mr. Bee has a Hilton Honors account and we typically do higher floor, but they said this was all they had, yet we had a reservation. We settled into our room, and noticed it was quite dated and we expected better. Our room was near the hotel laundry and there were three vents near our room for the dryers. All day and all night, it sounded like a motorcycle revving its engine outside our room. Needless to say, it was restful sleep. Mr. Bee did inquire at the front desk about the noise, and there was no apology, offer to move us, it was simply yes, that is from the hotel laundry. On the mirror outside the bathroom there is a sticker advising that housekeeping will be done every other day. Yet, in our 3 night, 4 day stay we never got housekeeping services. Again, Mr. Bee walked down and asked if we could get some new towels as we hadn't had housekeeping in, and the front desk staff said well they have all gone home for the day, but here are two towels. Seriously??? Again, no apology. Breakfast was your typical Hampton Inn breakfast, it was fine. The eating area is small and the floor was sticky when walking on it. My tennis shoes stuck to the floor. Just not the level of other Hampton Inn Hotels and we have stayed in plenty. Honestly, I think I would skip this and look for something else in Springfield. We were very disappointed.

I travel extensively for work and stay at Hilton properties multiple times per month…read more Unfortunately, this was one of the worst hotel experiences I have had in years. The room and overall property felt visibly dirty and poorly maintained. I found ants in my room and later observed staff walking around spraying consumer grade bug spray in common areas rather than what appeared to be professional pest management. At no point during a hotel stay should a guest have to worry about bugs crawling into their belongings. What disappointed me even more was the complete lack of follow through afterward. After providing direct feedback during my stay, I was told management would be contacted, points would be added to my account, and that a manager would personally follow up with me. None of those things happened. I understand that no property is perfect, and I generally extend a great deal of grace as someone who travels constantly. However, cleanliness, accountability, and communication matter. This experience fell far below the standard I have come to expect from Hilton.

I want to start with a couple of warnings to would-be customers of Inn at 835, then I'll move on to…read morepraise. FYI I was in the Delphinium Room. First, and most importantly, if you or someone you are traveling with is elderly or has limited mobility, please double check the room you've been assigned to. When I was getting in and out of the shower/jacuzzi tub combo, it occurred to me how difficult the leap over the edge into a slick tub would be for someone my father's age. (I did use and REALLY enjoy the jacuzzi, and the attached shower was fine, but it's something to note.) Also, shower before 8:30 if you want any hot water! Second, if you're going to Springfield for work and will need stable and strong WiFi, this is NOT the hotel for you. I was just trying to check email and could barely get enough signal to do that. The signal didn't seem to be any better in the cafe area downstairs. Third, if you need a hairdryer, be sure to bring your own. They don't have them in the rooms. Now, on to the positives! What a cute little hotel this was. Parking was easy and free. There was hot breakfast available, which I didn't try due to time constraints. But there were bagels (only blueberry, weirdly enough) and muffins and toast. Also, the coffee was fantastic! The room was clean enough, but I did notice some small crumbs on the rug when I arrived. There were a couple of holes in the sheets, but the sheets were certainly clean and the bed was comfy! There are some great little touches at this inn, such as the warm cookies that arrive each evening and the modest little happy hour in the afternoons. I would absolutely stay here again--it was unlike anywhere I've stayed before. And it was the perfect spot for touring around the Lincoln stuff and the Dana House and so forth.

Unfortunately the many positives (large interesting historic building, informed and personal staff,…read morewalkable area, extra touches like warm cookies) were overshadowed by one LARGE fail. BEDBUG bites after our stay. Despite convincing photographic evidence and a medical diagnosis the management denied the possibility, claimed pest control found no evidence, and dismissed our complaints. We are sadly still taking measures to ensure our homes do not get infested.

We enjoyed this hotel a great deal. It was exactly what we needed for the night. We enjoyed dinner…read moreat the Mexican restaurant just across the street, Casa Real. The beds were comfortable, the AC was working wonderfully and the room is fairly quiet. we could hear the person above us walking around in the morning, but I guess that's to be expected. We very much enjoyed the complementary breakfast in the morning. We got there about 15 minutes before it was to close and they kept it open at at least 10 minutes after that for us and others that were late getting down there that day. I thought that was a classy move. You don't get one minute past closing time at a Hampton Inn. The staff here was absolutely extraordinary! Everyone, from management to the front desk to housekeeping was incredibly kind and accommodating. We were absolutely impressed and would return again in a heartbeat.

Stayed here for a business trip. Fastest check -in I've ever had at a hotel. Room was clean and…read morelooked new. Good breakfast options with vegetarian choices. Bed was comfortable and shower was hot. Parking lot was a little small but otherwise everything was great. Staff was friendly and efficient.

Did a one-night stay here for work. The staff was the highlight--super friendly and accommodating…read more I was even able to check in early, which was a huge help. My first room was clean and the front desk even called to make sure everything was okay (nice touch). The downside was the temperature. The room was uncomfortably warm, and after hours of trying to cool it down, I finally asked the front desk. They immediately moved me to a Jr. Suite to make up for it--which I really appreciated. The suite was spacious and had a microwave, but no fridge (even though there was an empty space clearly meant for one). My first room had neither, so keep that in mind if you're traveling with leftovers or snacks. The AC in the suite seemed better at first, but the room had a weird smell and by the middle of the night, it was back to being too warm no matter how low I set it. On the plus side, the bed and pillows were really comfortable, and the location is close to everything you'd want. On the downside, the "continental breakfast" was basically nonexistent, so definitely don't book this place for that. Overall, I'd maybe stay again if the AC issue gets fixed, because the staff and location do make up for a lot.

Anti-Black manager - hotel's comments claiming, "I was yeling" caused me to lose a job. Refused to…read morede-escalate. -Edited to address the manager's response to my initial posting. Manager claims they tried to assist me professionally. Yet, threatened to call the police because my voice got slightly loud? There was an entire lobby full of people I work with. The way you behaved, they really thought I was the initiator, but your video shows exactly what happened. Being a business I hope you are able to show why I'm false. Just because you make a claim doesn't mean it is an accurate depiction of events as they have enfolded in real time. Manager is not explaining how when he made this assertion I began whispering. He refused to continue speaking with me. After 1 perceived slight. The manager who couldn't be bothered to give me his name dismissed me. Sir, please note I am being detailed in effort for you to retract your statement to my former employer, since you are listed as a reason for the damage I'm going to experience from the lack of income. I want you to be advised I intend to use anything you say as proof of your campaign to defame me by not correcting yourself through the proper channels. This wasn't just a bad experience it was life changing for me. Does Aarti know you're making these bad decisions? Video shows manager coralling me to an area away from the front desk. I have 3 bags with me at this time. Manager had created this situation where it would be difficult for me to complete any request he made. With 3 bags and the hotel's key card in my possession, how is it possible to leave quickly? The manager could address the content of this message point by point, but since they don't appreciate the people trying to give them business, they're going to post some auto-generated response that absolutely disregards the events that occured, as they occured, and why they occured. You are new at this. You should love that people are trying to embrace you. I even know some Hindi. The other woman at least recognized that I was extending to her goodwill. Sir, you and your other teammate don't have her friendliness. She is someone who can do this work. You and the other person treat people like you yourself are so frightened. Whatever it is that you are feeling. It's not normal for this work. This is not something that anyone can control. That's why it's so baffaling that you think you need to "do" so much! Hope Aarti Patel is happy with how much money you are going to lose for him manager. Guess who gives money to Aarti manager? People like me. A 2.1 star rating on Yelp is pretty bad news. Your real job is to help Aarti Patel make money. All the dumb stuff you're doing is absolutely worthless. You should try engaging with your guests. Some would stay with you for decades. Yet you don't realize how to illicit this type of loyalty. Evernell does. People would book rooms just to hear her voice in the morning. That's how it really works. You should 100% step aside and let Evernell save this place for you. The woman who works the night shift occasionally actually is an accountant. Cheap labor makes cheap things. This place is in an excellent location. Owners of this hotel have obviously relied on that fact instead of putting money into it. Right owners this thing becomes Wonder Bread. Unfortunately, it's just another pop-up sucking some dollars out of people. Threating black staff, black guests, and doing fine! Sorry Evernell for them trying to bully you every day. That's what is normal I guess. - End Edit Evernell was amazing! The manager and staff working from 6-11 are absolutely irritating. Need a key card? Expect to also deal with check out. Question about nearest store, pharmacy, hospital? Expect blank stares and questions about check out, or something else you didn't ask about. I seriously thought they are using slave labor. Tried to express my frustration about not having requests acknowledged to the manager. As I explained my feelings on the several days of interacting with his staffer, he interrupted me to ask my room number. I ask him to please allow me to finish my statement. Because I'm a Black, when my voice modulated upwards. He immediately says I'm yelling. Tells me to leave the establishment. He threatened me with the POLICE. This was a ploy to direct the narrative. He then corraled me away from the front desk and into an adjacent sitting area. Since I was checking out, I had my bags. Me and my bags. We are navigating this and the manager thinks this is acceptable? The manager is running some type of campaign against Evernell who is beloved by all guests. Multiple people spoke about how her helpfulness and usefulness.

Stayed here a few weeks back for my daughter's IWCOA wrestling event. The room was great, VERY…read moreclean and nice. Everything worked great and we had no problem with noise or anyone else on our floor. We got the kind suite which included the king side bed and a full pull out couch (sleeps 4). There were only two issues we had while we stayed there. 1 - I booked a room for 3 people and they didn't leave pillows or blankets for the pull out couch there. A few calls and several hours later we were told to come down to get a blanket but they were out of pillows (they were supposed to bring it up to our room originally). 2 - the breakfast food isn't really restocked and every day we went there was a low quantity of everything. Luckily we didn't need much because girls didn't want to eat heavy and I was snacking most of the day at the BOS center, but it would've been nice for guests not to just wait around for stuff. The kitchen is also super small where everything was. Overall I'd say we had a great stay and the good outweighed the bad. I felt safe there and that was what I was most worried about. Parking was also super close.

Pretty nice Hilton property on the outskirts of Springfield, Illinois. We had come from St. Louis…read moreand a Cubs-Card game ... where we had stayed at another Hilton property in St. Louis, so we had a direct comparison ... and the Hilton in Springfield won hands down. The Springfield Hilton Garden Inn is not a luxury hotel by any means but it held its own as a nice budget friendly option. Free coffee downstairs in the morning, a fitness room with old but serviceable equipment, a pool if you were looking for that, and a six-day a week restaurant if you wanted to eat in. So the Springfield Garden Inn had everything we needed. If they wanted to change it up vis-a-vis the competition, they should consider converting the full service restaurant into a free continental breakfast place ... that would set them apart. But all in all we wouldn't hesitate to stay here again.

FANTASTIC STAY. Javier, Miranda and crew made our stay very comfortable. Unbelievably clean,…read moreaffordable, full breakfast and dinner included! The "Kickback" 5:30p-7p food and three drinks are awesome. The second night was a Friday and had the best dinner food. Mexican theme with tortillas, beans, Mexican style corn, chicken, nacho cheese and chips. Salad. Hot dogs. Soup. The breakfast is just as impressive with fresh eggs, breakfast potatoes, toast, bagels, cereal, oatmeal, juices, coffee, Tea, fruit. Everything you can imagine. Staff constantly refilling and cleaning the areas. The rooms are impeccably clean and comfortable. The entire place is sparkling clean. I've never been to a hotel that has such generous food and drinks. We were only going to stay one night but after our arrival and the first Kickback night, I booked a second night through Javier. He was so friendly and enthusiastic just like the rest of the staff. He says the owners take good care of their staff and it shows in the attitudes. The housekeeping staff are paid well $20 an hour. The pool area is clean and comfortable. There is a little amenities shop you can buy toiletries, snacks, beer, wine etc. The Kickback lounge is like a little bar, very chill, a good selection of beer, wine, soft drinks and cocktails. The rooms again are very clean (MOST important). Newly upgraded facilities. Trust me I will inspect the heck out of a hotel room for cleanliness before I bring my bags in. Amazing. Room prices are very reasonable. Thank you for a wonderful stay.

4.5stars - Everyone was outrageously nice here! Javi was kind when checking us in. We got a suite…read moreand unfortunately it smelled like stale smoke in our room. The lovely, kind manager (Wintermere) immediately came to our room and gave us a free night in the future and said that unfortunately they were sold out but offered to help us book somewhere else. We tried turning on the air and it helped a little bit but I still had a headache. The girl running the breakfast (Shelby?) did a great job and went above and beyond to help my kids.

GORGEOUS boutique hotel. Very well maintained and super clean. I stayed twice here, once in the…read moreGeorge and the other time with a guest in the Hive room. Both rooms did not disappoint. Not only is the facility in a great downtown location (which was not that important to me) but the grounds are well kept, and upon further observation the surrounding neighborhood's yards are also very well kept. Plenty of parking when I arrived. The instructions that were sent via email are very detailed, not one thing was left out. Be aware that there is no live human being to check you in or out...think of it almost like an airbnb because you get a contactless check in with key code for the door. Arrive and Thrive Co is the company out of Cali that manages this property, they are super helpful and responsive via email but when I have tried to call them I haven't been able to reach a human being. James was the main contact who was very helpful during my two stays. He also recommended another property they manage (The Audrey apartments) which I also stayed at for one evening and was stellar overall. There is no food service at the rooms in the Pasfield House other than you can order 24 hours ahead of time via an app. If you are short on time, and don't know your way around, I highly recommend the avocado and toast breakfast. It was super convenient, I was staying two nights in the George and ordered breakfast for my second morning. The housekeeping staff put the box breakfast in my mini fridge the afternoon prior. For $14 it was a good deal, with two pieces of multigrain bread, avocado spread, 2 hard boiled eggs, an orange and juice. They also put out a toaster for me. There are two tiny ice machines on the second floor which comes in handy. The building was very quiet both times I stayed. The rooms especially the bathrooms are nicely kept and the bathrooms have been renovated. I liked the Hive because there was a trundle bed in the living room and a nice sized kitchen, plus a large master bedroom. Plenty of room for two people and very comfortable. Beautifully decorated living rooms and bedrooms, loved the history of the building. I was very pleased with my stays and I would highly recommend this to anyone staying in Springfield. Yes it is a bit more pricey than the standard chain hotels but it is worth it! SO CLEAN.

We were first time visitors to attend an event. It's a beautiful space inside and out. Their…read moreparking lot is very small, but we arrived early and got a spot. I understand there's nearby parking too.