Well, I've been here a couple times since my first review and the products continue to be…read morereasonable. My latest experience is based on my phone call to them. It was late and I called around 5:20 and they close at 5:30. Right off the bat, a guy answered the phone and said, "Simco, can you hold?" and I said, "Sure." and I got the hold music. I was on hold for 16 minutes, patiently waiting for them to get back to me and then I hear what sounds like someone picking up the phone and putting it down, hanging up on me. It's not that big of a deal, so I call them back and it immediately picks up and gives me their "closed for business" recording. ARE YOU KIDDING ME? They seriously hung up on me so they wouldn't have to work after hours. I was pissed. Pissed enough that a week later, I remembered the incident and came to the computer specifically to write about my experience. It's not going to keep me from buying their products, but it really is a crappy move.

Great parts, great prices (especially if you are repairing your own vehicle on a budget). BUT a…read moreword to the wise - DO NOT call them on the phone. They will put you on hold and never come back. I needed a quote on more parts and this happened 3 different calls. They put you on hold. It's like their way of getting rid of you. But walk in there and they will wait on you quickly and have your parts in no time at all. Great place - except for the calling deal.

I came in today to purchase a new battery and was able to pick from a large selection of different…read morebarrieres perfect for my car make and model at a reasonable price. Margie helped to install as well as took the time to explain the entire process while changing my battery! The service was quick and efficient. I will definitely be back!

The manager is the only one who does her job correctly Ramona or whatever her name is but she has a…read moresnobby attitude They never have the parts you need always sending you to the hub And it is vary slow at attending customers

Great place. The owner is very nice. The best part is that they different price ranges for all your…read moreparts. I had a limited budget to fix a fender. He even had a used one that I could buy. It's definitely a one stop shop for me.

Needed some body parts for my old accord the owner was able to get them same day @a great price…read morewill refer everyone here A+++++++service

If you are into Motorsports, you probably know who these guys are already. If not, this is one of…read morethe premier shops in the world. Not just DFW, not just Texas, the world. When you walk in, there is amazing memorabilia everywhere of their accomplishments and amazing display vehicles. If you need work on your vehicle done, you just found the spot.

Great service. Very efficient and timely. Nice customer service from staff. They were friendly and…read moreinformative. Their shop is very clean and organized.

On 3/10/26 I am having charging trouble on my truck drove it to ny O'Reilly 9835 Walnut Hill Ln…read moreDallas, TX 75238 Wanted the representative to put the tester on the charging system she said she could not leave the counter because she was the only one there, so I limped truck over to 11515 Garland Rd Dallas, TX 75218 she asked, can I help you? Yes I need my charging system checked. She said she could not because she was leaving. Told me to go to another store.. this is piss poor customer service. I am done with O'Reilly's. i'm in several car clubs and I'm telling everyone I can not to shop at O'Reillys.

MJ and Jennifer were extremely helpful in our desperate time of need! Our battery died and they…read morehelped us get it back up and running! Thank you so much!

I was there today around 4:30pm and got the worst customer service by the manager (not the Hispanic…read moreperson, he was an African-American), I ordered online and got the wrong parts. When I went to returned the parts my return amount was much lees than what I paid online. The manager was so rude and say he cannot do anything about it since it was purchased online. He did not want to provided me any phone number where I can call. He even asked the other sales person not to help, when I was asking for parts number for correct parts number. He refused to give me his name. He said few times that "He does not like to repeat himself" but not sure what he means by that!

Justin Blair went above and beyond to help my install on some parts on my Dodge Ram 2021 1500. He…read morewas very knowledgeable and and went the extra mile to make my truck look the way I wanted. We need more people like this working with this kind of integrity in these places.

3/23/23: A mechanic friend of mine told me about this place to get an A.C. hose repaired. I went…read morethere today and Jesse took care of it. He replaced it in less time than I thought, and the price was very reasonable. Happy to support a local business near me.

Was tring to make a hose for my trucks power steering line couldn't find anything that fit and…read morewould thread into my steering box. Was told about them from Smileys racing. Was in and out with a solid hose in less than 20 mins. The guys there were super cool. The hose was a hose for an ls pump that I was tring to make fit to the gear boxes inverted flair. Worked perfectly couldn't be more happy