Made an appointment, came in, and the woman helping us was totally clueless, waste of time. Do it…read moreyourself or go elsewhere.

They were very nice to deal with, especially Priscilla Simpkins. She was our agent and had a lot of…read morepatience as we made several changes. However, there was one situation regarding a hotel we booked through them but it did not go through and had to be booked again at a higher price. In spite of this, they were very professional to deal with.

This has got to be one of the most efficiently run operations/ offices I have experienced as a…read moreclient. This review is for the DMV service option that AAA offers as a quick, no stress, time saving, hair saving( yeah and I only have 7 left) alternative to dealing with a DMV office. All included in the membership. Additional perks, benefits, bonuses and observations- * Value - for $3 a month, I have all DMV services, discounts on my auto insurance, a defensive driving class offered for a fee, roadside assistance( towing, tire service and fuel delivery, battery and lockout service),travel planning assistance, free maps, FREE Identity theft protection and free Hertz Gold rental car membership. * The communication between the staff is phenomenal. Great teamwork.. * Thank you to the wonderful and proactive manager Alice.Hats off to the methodical and kind Jim who got me in and out in less than five minutes.The accommodation and respect I got from Melvin was so warm and off the charts regarding my specific situation being a military veteran and leaving for an overseas assignment in a few hours * The line was seven deep as the door opened at 9 AM and three different AAA employees including Alice greeted us all with smiles and walked us to different counters depending on our appointment or service needed * This Garden City location is a half a mile south of Old Country Road on the south west corner of Franklin Avenue and 12th St. The entrance is from the rear. Panera Bread is next door. There are loads of parking spaces. AAA grade to this AAA Garden City office!

For those using AAA for roadside assistance, here are my issues:…read more1) I've been a "member" for 15 years; I renewed a month ago, but bought a new car that has roadside assistance for 2 years; 2) I thought it would simple to downgrade my plan from "premier" to "classic" . . . nope! 3) AAA Mid-atlantic - unlike AAA Northeast - does not provide pro-rata refunds . . . "it's a corporate rule" I was told over and over by the supervisor at the call center; 4) I also could not cancel my membership; I'm stuck with services I won't need for 11 months. 5) This is a greedy rule; 6) I had always declined roadside assistance from GEICO and USAA . . . but never again! As I learned today, it's the same level of service as AAA and MUCH CHEAPER! 7) With this auto-policy service, I can change at any time with a pro-rated reduction; 8) I cancelled my AAA auto renewal and will never use them again. Don't get caught in the AAA-renewal rut out of habit as I did; there are other strong alternatives that won't take advantage of a life change.

Lack of transparency, poor value--book hotels and tours yourself instead!…read more We paid ~$18,000 (flights not included) for our two week Italy honeymoon through Blue Ribbon Travel. Hotel invoices we obtained directly show only €3,470 total--yet the agency refused to provide any breakdown of where the rest went, even after we asked repeatedly before and after the trip. Multiple days had zero activities planned and no guidance on what to do or see, despite paying for "curated" planning. Tours were poorly timed (too early when venues closed, guide even said she told the agent this and was overruled). We had to handle logistics ourselves using Google and hotel staff, and almost missed a flight due to lack of communication between the agent and driver. The tours themselves were often ones you would find on Viator and Tripadvisor - we found most of these tours online since the agent just copied and pasted the text, and these tours were often only a few hundred dollars - nothing justifying the exorbitant cost. Save thousands and stress--book hotels direct, arrange your own tours. You'll get better value and control. 1 star only because the scale doesn't go lower.

Used BLUE Ribbon travel in Stony Brook for a family vacation to Italy. Used Andrea Horn. Traveled…read morewith my wife and 9 others. First mistake made was when my wife and I had our tickets switched with my two adult daughters. Our seats were supposed to be in premium and the k7ds in economy. They were switched. Then when we checked in to our Hotel in Rome, my wife and I had a room. Our two Daughters were reserved at the same hotel chain........in Florence! I had to pay for another room for my Daughters because the room in Florence was non refundable at that point. I have been waiting since July15th ( it is now August 17th) to get my money refunded . I am told that "it takes a while since it's in Europe" . Worst travel agency experience of mylife.

We have used Sheila Zimmerman at Herricks Travel for 14 years and multiple trips. She is a true joy…read moreto work with. She provides honest feedback and input on trip planning. She is easy to contact and always helps with the smallest details. We can't wait to plan our next trip with her. Thanks,

Fern helped my husband and I create a beautiful Parisian honeymoon for this coming February. She…read morehas always been easy to get in contact with, so helpful, and touches base about plans every so often. Without her, I'm not sure if we would ever go on a honeymoon; the process of finding hotels and flights, plus transportation in between said hotels and flights, is massively daunting. Fern took care of 100% everything. We know that we'll be having a once in a lifetime experience in a few weeks all because of her attention to detail! Can't wait to add an update soon :)

We booked a Costa Rica trip with Travel by Jen through Travelzoo, and overall we had a wonderful…read moreexperience. Costa Rica itself was absolutely beautiful, and the itinerary included some great destinations like Arenal, Tamarindo, Monteverde, and San José. Once everything was in place, the trip itself was very enjoyable and memorable. We did experience some challenges leading up to and during the trip, particularly with communication and some logistical issues around accommodations and reimbursements. That part of the process was stressful, and communication at times was more difficult than we would have liked. That said, I do want to acknowledge that Cody genuinely tried his best throughout the process, and once Danielle became involved, everything was handled professionally and thoroughly. Danielle ultimately sorted out the reimbursement issue, followed through on what was promised, and helped bring the situation to a fair resolution. We truly appreciated her stepping in and taking the time to resolve things properly. While the communication could have been smoother overall, we're grateful that Travel by Jen stood by their commitment in the end. The rest of our trip went very well, and Costa Rica was an amazing destination. Thank you to Cody and especially Danielle for ensuring the issue was resolved.

I had a very difficult and stressful experience with Travel by Jen (also known as Jet Set…read moreVacations). I booked and paid in full on September 22, 2025 for a Costa Rica trip for four people, including two ocean-view rooms at Hotel Costa Verde. When I arrived in Costa Rica on November 22, 2025, the hotel informed me at the front desk that no reservation existed under my name. The hotel explained that my reservation had been cancelled due to non-payment by Travel by Jen, despite the fact that I had already paid the agency in full. As a result, the two ocean-view rooms I reserved were no longer available, and I was forced to pay out of pocket upon arrival--a very unpleasant way to start a vacation. The front desk staff also stated that they have ongoing issues with Travel by Jen related to non-payment and indicated the agency allegedly owed "tens of thousands of dollars." Based on my experience, once Travel by Jen has your money, they are extremely difficult to deal with, and their failure to pay vendors can directly impact travelers. I strongly recommend exercising caution before booking with this agency.

Had a great experience booking my last trip with Taylor! She was super sweet and very accommodating…read more(and we drove her nuts with our requests, so that's saying a lot!) I just wish she had made us aware that purchasing the insurance from the airline would not be the same coverage we could have expected from the insurance they offer. We simply followed the prompts to add the insurance when we were confirming our flights and apparently we shouldn't have. Luckily there were no issues so insurance wasn't a concern, but peace of mind is priceless :) Will likely be booking more vacations with them in the future.

Cara Sauer at Liberty Travel put together the best Ireland/Scotland itinerary I could have ever…read moreasked for. From the first moment I spoke to Cara I knew I would book my trip with her at Liberty travel. If I could give this review 10 stars it still wouldn't be good enough. We traveled from NY to Dublin-Shannon Ireland to Scotland then back to NY . It was 12 days of unwrapping a new present daily. From start to finish our trip was organized perfectly, each hotel was better than the next one. which my husband and I was truly amazed being the first one was a 5 star. Never had I ever had a trip so expertly planned out, my entire itinerary was printed out with step by step instructions, everything went exactly as planned without one minor bump. From limo driver greeting us in Dublin to check ins to all reservations and prepaid events. This was the first time my husband and I traveled to Europe and Cara could not have done anything better for us. From the moment she picked up the phone it was as if I knew her forever, she took so much time to learn about us and what we wanted from this trip. I really believe we could have never planned this perfect trip on our own. We priced out doing it ourselves and it basically was the same amount but I didn't have to do any of the work. I just showed up at the airport and Cara planned our adventure. I would recommend this company for anyone , I knew I would enjoy myself going to Europe but I never expected to feel like royalty myself and that is just how we were greeted and catered too every place we went. Liberty travel is well known there and I am thrilled I got to have Cara as my Agent she is definitely a great asset to the Company. I am looking forward to my next trip and I will be booking it again with Cara at Liberty Travel.

The Ladies at the agency maintain a good level between professional service and warm friendly…read morepersonalized advice. The itenerary they put together for our trip to Azores was perfect, complete and tailored to our tastes and wishes. They were very patient with us and our constant changes and questions. Thank you! We had a wonderful time.

Thanks to Maryam and Isabel for their great work as always they do .we had a amazing time in Aruba…read more. They are professional what they doing ,always ,and can't wait for my next vacations plans with them.

Excellent experience with every detail being cared for from the flight to transfers to hotel…read morereservations. Easy to work with and budget friendly options.

I have used Great Value Vacations for a few amazing trips. The Northern Lights in Iceland, the…read moreEiffel Tower in Paris as well as the Parthenon in Athens to name a few. They are super easy to use, very helpful if any trouble arise and a great value!!! During one of our trips, a flight was cancelled and they reached out immediately to get us re-booked and told us if we had any costs because of it to use our trip insurance(which we had) would reimburse us and they did! The packages are pretty fantastic! In Iceland we did so many adventures that we may not have booked on our own. They make it so easy to see so much, if you want, or not!!! The cost for our trip was unbelievable for all of the tours, transportation, etc. AMAZING customer service. You would be a fool to not use them!

They lie, there Yelp site days there open on Saturday but there not. What kind of a travel agency…read moreisn't open on a Saturday, ridiculous.

My husband and I were planning our honeymoon and decided to use a travel agent for the first time…read more Donna was an absolute pleasure to work with, she gave us guidelines and advice where not to go (since it was hurricane season) and recommended Portugal. We would have NEVER thought to go here and let me tell you, it was the most incredible trip, it was all we could've hoped for our honeymoon and more! Donna helped us stay within our budget and knew the exact amount of days to stay in each city so we were never bored, or rushed. All of our hotels were with beautiful views and great service. We honestly had no complaints on a full 2 week trip. D'andrea was wonderful and we'll be using them for all our travel needs in the future :) Thank you Donna!