Drove onto my property and asked for me by name. Then proceeded to tell me he needed to get up on…read moremy roof and into my house to see what DirecTV equipment we had. He arrived in a sedan- no work van or ladders so I was immediately suspicious. Wanted to know when our equipment had last been replaced. Was asking for model numbers, etc. I think he thought I'd just say "Oh I don't know, let's go inside and look." At first he presented himself like he was working for DirecTV, it was only when I asked him outright "Who do you work for?" he admitted it was a company called Caliber. I told him he was not going into my house so then he switched to a high-pressure fear mongering tactic and told me this fantastic story that DirecTV had been sold to some investment group who planned to raise prices $50 to $100 per month over our current rate. And that they wanted to eliminate local channels and force all the customers over to streaming only. That DirecTV was in legal trouble and owed billions of dollars. But it was okay, because he could get me a "better deal." I finally got him to leave and called DirecTV to find out everything he said was a complete lie. Then I did a bit of research on this company called Caliber and it seems they go-between between consumers and Dish Network? If I wanted Dish I'd call them directly, no one needs a third party company involved. The fact that he was lying and putting a scammy high pressure fear-based sales pitch on me proves that this company is not trustworthy. So Logan from Caliber, let's not meet again.

So far so good..2 young males came to my door and was able to get my bill from DirectTV down from…read more199 to a lower bill. Tech comes tomorrow so I'll see what happens. Had Dish before..no problems then..

Trust me: ask for Carlos…read more I spoke with two reps and was on the phone for 2+ hours each. They said there was NOTHING they could do to get my wifi on. Ridiculous. I waited 3 days for a callback. Never got the call. I called in, really upset and Carlos answered. He helped me log in and simple turn my wifi switch to "on" lol. Why the other reps could not figure this out and left me wifi-less with no solution? No idea. Horrible experience until Carlos.

We opened a new office warehouse near the Provo Airport…read more Our Google Fiber has been up and down several times a day. We are having a hard time running our warehouse and business. I have talked to several people and they say a Tech will contact me. It's going on three weeks with poor service. Anyone in the Provo Area have a recommendation for a good high speed network?

Jeff, in the Orem, Utah store will lie to your face and smile. Went in to check about the $40 plus…read moreincrease per month for 2024 and the $40 plus increase per month in 2023. Jeff, the customer service representative said that wasn't true. He said the increase was only $8 from last year! Then I pulled out the bills and he could not change the subject fast enough, accusing me of talking about increasing in 2002 and 2003. where do they get these guys. Bottom line he would not do anything for me! Slight $10 reduction a month. Imagine a company that bills loyal older customers much more than newer customer? How do they stay in business with that business model and such disregard and disrespect for the customer. Starting to check out options-Google and DirectTV SOUND like significant savings!

This store is so helpful, but this company is the most garbage company to work with. they scam you…read morelike crazy. luckily these employees are helpful. but don't waste your time with comcast.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

We enjoyed Dish when we were doing cable. We did another cable company with a great price, but…read moreonly for 6 months, then the price went up. Dish was pretty good, and every once in a while they will give you some of the pay stations free for a week, probably as a teaser. I was able to save a number or movies to an external drive, and had a great legal, time delayed recording collection. Alas, we are ROKU people now, and those movies only play on dish stuff. Had a number of edited Rs as well! Decent for the price.

Scammers in a nutshell…read more Dish One Satellite sends their representative to your door to see what companies you are using and then try to sell you a cheaper package. The package they offered me would have been fine if they had fulfilled their agreement; however, they have yet to provide the services the rep promised. My rep was Sam Parks so if he comes to your house do not take any order from him as he does not and will not follow through on anything he promises you. This review is only for Dish One Satellite and Mr. Parks -- it has NO reflection on Dish Network. I have not had any problems with Dish Network.

Ransom Hatch rocks. Answered all my questions and even called back with update on price when…read moreDirectv had changed it.

Seriously, if you just have questions about your service or in need of a change...call these guys!…read more They will be upfront and honest and will get you the best deal! Even if you are just looking at upgrading...talk to them FIRST! Extremely helpful and they'll have your back to get you the best deal in TV programming and also internet connection! They service Salt Lake County and Utah County as well! Just call them you WILL be impressed!

I don't know how you hire the people who answer your phones, but the guy that answered was a real…read morepiece of work. Sounded like an older guy, was very belittling and to keep this post PG, he was a jerk. I will never use this business and I will be sure to let everyone I come into contact with know just how the people that represent this business treat you as a customer or as a potential customer.

I love these guys! They have a very "Ma and Pa shop" kinda feel. Very knowledgeable, been around a…read morelong time. We had a TV break that was covered under warranty, and they wanted us to get a quote to fix it. These guys were the only ones we could find who would do it. They gave us great advice when we picked up our TV, about possible ways we might find the part if it come available in the future to fix our TV, and we got the information we needed to move forward with our warranty. It's too bad they make these now flashy TVs to not be repairable, it costs more to buy the parts that break more often than it's worth. I would definitely recommend this company to anyone for all TV and Satellite needs. They know so much about their industry and have kept up with all the changes that have happened over the years. Very friendly staff.