This is not to address the frequent outages and other glitches experienced with Comcast, or their…read moreridiculous prices. This is addressing their "customer service." I recently called them for help. The agent to whom I was connected possessed an accent that I would have found challenging to understand but that issue was exacerbated by the background noise. Apparently all the agents are sitting together in a group so there were numerous people talking all at once so it was difficult to discern one voice from another. Instead, it was a cacophony of voices. I ended up hanging up. Their Chat Box was no better. Whatever I wrote, the response was the same. One directive was to sign in. Well, the problem I was reporting was that I was unable to sign in. Comcast is a prime example of "laughing all the way to the bank."

Comcast might be the worst company with which I've ever dealt. When you have a terrible awful…read moreproblem with them (and you will, all the time every time), please don't hesitate to contact the store manager directly since that's the person you need to bother to actually get something done. One of the unhappy employees at this service center was happy to give me her business card: Beth Hoffert Telephone: 224-229-3260 Mobile: 217-519-0681 Beth_Hoffert@cable.comcast.com

Shit company, doesn't pay any heed to complaints, outrages are so frequent. Absolutely not…read morerecommended for anyone. Very inefficient.

Would have gone for less stars if I could. Terrible service. Intermittent outage. If you call them…read moreto report a problem, which every other apartment is facing in the building, they tell you that its a $100 charge for a tech visit. Plain and simple rip-off.

Good Vibes is a throwback to the relaxed audio/video specialty stores of yore, yet it stocks…read morecurrent brand name gear at competitive prices to big box stores. The staff and owner are knowledgeable and passionate about what they sell. I spent over an hour discussing the advantages of similarly priced big screen Sony, LG and Samsung OLED models before choosing an LG. Jason, their installer knows TVs inside and out and is a perfectionist when it comes to installations. He actually used a carpenter's level to insure my TV was perfectly angled and positioned. He performed all of the basic set up and then some. Tell him your viewing preferences and he adjusts the set to those before he departs. I requested that my new LG G5 be set for accurate streaming and cinema and he obliged. It felt good doing business with a civilized locally owned store. (Incidentally, I paid the full retail sale price.)

I was on the hunt for a specific TV mounting system, but most companies I contacted either demanded…read moreoutrageous markups or insisted on bundling installation services at an absurd cost. That's when I started my google search and located Good Vibes in IL (I live in GA). I figured they wouldn't be able to help me but decided to reach out anyway, and I'm so glad I did! To my surprise, the owner himself, Steve, got back to me the very same day. He confirmed the product was in stock and offered it to me at a reasonable price--no hassle, no gimmicks. Even better, the mount arrived the very next day! Talk about exceptional service! I couldn't be happier with my experience. Huge thanks to Good Vibes and Steve for going above and beyond!

These guys are the best! They are very experienced and can get you set up with anything you need…read more Despite what people think you CAN shop local and get competitive pricing with the box stores. You have personal contact with the business owners and their professional expertise. They can get you anything you want and are not limited to certain equipment or brand. I've worked with them for years and will continue.

I've been a customer since day one. You will not find a more knowledgeable, nor dedicated staff…read morethan this team! They will fix any problem - big or small. When you walk in, YOU are the most important person there - and they treat you that way. Doesn't matter if you're paying your phone bill, or buying a $20K home theater. No one touches my home theater other than Rick and Andy's staff! PS.. I'm not from San Francisco !

I have been a loyal ATT customer for over 25 years. I am relating to an experience which began back…read morein April when I entered the Champaign Illinois South Neil Street location to upgrade both lines on my account. My phone had been rendered inoperable, and the other line on the account was eligible for upgrade. I walked out with a new phone that day. The other line, which belongs to my son, was upgrading to a phone not in stock, and we were told it would be mailed to him. Knowing my son, I specifically asked Brayden to confirm if the need for return was 30 days from receipt or 30 days from activation. Brayden specifically told both of us it was 30 days from activation. I commented my son was famous for not activating phones right when he got them, and he confirmed activation. My son returned the phone to the store on 4/3 (photo of receipt attached) within 30 days of activation. Nothing was mentioned about the phone's condition, and my son says the guy checked it to see if it turned on before giving him the receipt. Note the associate name on the bill is Ronald. My July and August bills were double the amount I expected, so in August, I went into the store and inquired as to why. Brayden said it was because things hadn't filtered out yet, everything looked good, and they hadn't applied all the credits and everything should migrate within the next billing cycle. It did not. I live 45 miles from this store. As I didn't want to make a third trip, I ended up chatting online with customer service who insisted the phone was never turned in, although I offered the receipt. This agent asked for the old device's IMEI number. I explained the device was turned in to the store and I did not have access to that anymore. The agent was insistent that I needed to provide the number. What he would NOT do is provide me with a way to share the receipt with him. I decided to call the store again. I asked for Brayden, but the associate (who failed to identify himself) was not willing to give me a time when Brayden would be in, nor would he leave a message. He did say, however, "I don't HAVE to help you if you don't want it." I waited a bit, and then tried chatting online again. The next agent confirmed the phone was received, however, this agent told me we were ineligible for the $800 credit, because the phone was not returned within 30 days of receipt. Remember me confirming that with the original agent? This agent did offer me a $400 credit, and said if I could prove the associate said activation, he would make good on the $800. On 11/25/25 I went back to the store. Brayden reiterated that it indeed was activation, and said he was reaching up his ladder and I should receive an email from his superiors in a few days. Two weeks passed, and I still had not received the email, so I tried chat again, asking if they could review the account notes, and they responded no notes as to the store visits are present. This time, Nelson was able to find where the phone was returned. But....NOW I'm told that the phone was received too late, was "damaged" and therefore not eligible and declined the $400 credit previously offered. He was confused about the note from the trade in department which started off "Screen turns on/screen does not turn on" or words to that effect, and suggested I try calling the trade in dept. I did and was simply told the phone was damaged and wouldn't turn on, which I find difficult to believe when the agent accepting in person verified the phone was operable upon acceptance. On 12/4/25 I tried to call the store again, hoping to talk to Brayden. He wasn't in. I asked when he would be back. The associate, who again failed to identify himself, said "I can't tell you that." He did finally say that Brayden opened the next day. I attempted to email PrimeComm, the company who manages this location. My first email did not illicit a response. I followed up with another on 12/12/25. On 12/17/25, a person identifying himself as Dagen Ellison, District Manager, finally responded with the following: "My name is Dagen, and I am the District Manager for Prime Communications, the authorized AT&T retailer on S. Neil Street in Champaign. I have received your feedback regarding the concerns you experienced at this location. I am currently reviewing the situation and will be looking into this matter further to ensure it is addressed appropriately. Please note that this process can take approximately 4-6 weeks to be fully reviewed and resolved. In the meantime, please feel free to reach out to me directly here if you have any additional details to share or if there is anything further I can assist with. Thank you for bringing this to my attention." On 1/12/26, I emailed him asking for an update. To date I have not received a response. The lessons I learned? Don't use an Authorized Retailer, as they do not communicate well with Corporate, and don't expect a response.

Criminals. AT&T stole $470.37 from my business checking account and I don't even have any…read moreassociation with AT&T (not a customer). I filed a claim with them about 2 months ago and they refuse to answer me. It amazes me that a large company like AT&T is content with just ignoring the fact that they stole money from an unsuspecting victim. Do they think I'm just going to forget about it and walk away?