The employee could not look up my account. I live in Chicago and transferred the account from another state. Once he heard that he gave up, gave me an infinity bag and told me to call Xfinity about returning equipment. But Xfinity doesn't have phone numbers. Somehow when I reached someone on the phone she looked up my account and gave me the info I needed. Don't waste a trip to the Xfinity store. read more

I wanted to turn in my box and cancel my cable. They wanted to get me a better deal by bundling cable internet & cell phone. Honestly the deals and the costs are just for a 1 year term and after that they cant really say what they might or might not be able to offer. All I can say is I don't want to have this conversation every year. Seems like it all should be mire straightforward. It hard to figure if what they were willing to give us for our new phones (with another carrier) would actually pay off the phones or not. read more

I was having issues with getting to my On Demand and was having no luck with the online chat function and needed to talk to a live person. Xfinity doesn't give you that option as there are no phone numbers on the website. I decided to drive over to this location on New Year's Eve, so I could speak to someone to explain what my issue was and what was needed to resolve it. The young lady in the store was very helpful, immediately assisted me by contacting the service group and scheduled an appointment for me to get my boxes replaced...the gentlemen are here as I type this review replacing my boxes. She had mentioned that the visit would cost $100. When I mentioned that I had been having this issue for almost a month, the gentleman working with her mentioned that I should call billing to have them waive the cost of the visit since the issue had been going on for a month. I was in and out of the store in 10 min, so for me this was a great experience. Definitely easier to get to than the location o9n Belmont and I was the only person in the store at the time. Also they have a small parking lot, so that was very helpful, but there is street parking also. read more

I had a modem for which Xfinity sent me a replacement because the old one would no longer work. I needed to return it, and this is the closest Xfinity store to me. It was a painless return, took just a few minutes. There is street parking and a very small parking lot, and a bus stop not too far from here. read more

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impossible to get live agents on phone. arranged for callback via online agent and callback didn't happen. Requested another callback and finally someone called me back. Got disconnected after an hour and she never called me back, despite my explicit request to be called back in case of disconnection. Extremely, extremely frustrating dealing with them. Also requested service cancellation when I moved. It never happened and I was billed for it until I caught it months later. Took months to get a refund check and multiple unbelievably frustrating calls. Just wish there were better options in Chicago for internet/cable. read more

I went there tonight, less than 30 minutes before closing, to return a cable box, return an older router, and pick up a new one. While we started off w a slight misunderstanding, the gentleman who helped me at the register was extremely helpful and kind. He apologized for the original misunderstanding and did everything you would expect a person to do to rectify the issue. I left feeling like there are still kind people in the world who are willing to talk and listen and just be human to one another. I left feeling good and I hope he did too! Highly recommend this location. Somebody give that man a raise! Not sure exactly what his name is because the receipt is a little smudgy around his name but I think it begins with an L? You rock, sir! read more

Xfinity - Receipt - Television Service Providers Near Me - Chicago, Illinois

I wish there was a negative scale for rating. Very bad service. I scheduled for technician appointment for weekend because of internet getting disconnected every now and then and canceled all plans for weekend. They left without calling and canceled my appointment when time came. I canceled my service because of that and they charged me for early termination fee which I was not aware of. One of the agent scammed me into that agreement under the impression of upgrading my package. read more

Terrible customer service. When I signed up I was told I could get a WiFi booster. After contacting them 3 times I was told I was denied read more

An absolute joke of a location. Zero stars is correct. Hours are advertised as 10am-8pm. I showed up to do a simple modem drop-off at 7:24pm. The door was already locked and the two employees were utterly unresponsive, even when I politely knocked (which before you come for me, I only did once, lord knows I don't need the cops called or to end up as the subject of a viral TikTok). Helpful hint, not that Xfinity will give a flying fig, but I'll say it anyway: If you're going to close more than half an hour before the posted closing time, then change the advertised hours to reflect that. I shouldn't have to waste my precious after-work time schlepping to a place that says it's open just to find out that surprise! it actually has a secret, much earlier closing time that somehow I should have guessed. Alas, hopefully UPS will actually be open at their POSTED HOURS so I can actually get this equipment returned and not get billed for it! read more

This store sold me the wrong IPhone 16 .Phone case protector..And they would not honor my request in the store for a new one.So I hope corporate sees my review .And refunds my money .Because your sales people at the store in Uptown on Clarendon street are not educated enough to be working there. read more

This store is the perfect representation of why I chose to leave Xfinity. When I first arrived, the two gentlemen there (one Hispanic and the other Black) were kind and professional. They informed me that one the machines to print receipts were down and they would be unable to print me a receipt to prove I returned the items. When they established they could use the other monitor to print the receipt, I was delighted, and they closed out my account after charging me with my final bill effectively. However, when I read the receipt on my way out, I noticed it did not include the wifi modem and only wrote "security equipment." When I return to inquire about this, and asked if the modem for the wifi could also be scanned and I receive a similar receipt to prove its return, the Hispanic gentleman attempt to tell me that the wifi modem was written on the receipt. When I informed him that it only mentioned the security equipment and not the wifi, he repeated and I attempted to show him my receipt to verify what had been seen. He then got an attitude and told me that he would repeat himself, and when I asked what the attitude had been for, as I did not have one and only wanted clarification, he stated, he "didn't like to repeat himself." When I asked if I could talk to someone else, he informed the original guy I worked with was "taking a shit." I asked his name, to which he answered his phone and walked away. He then proceeded to ignore me until another customer came in and suddenly he thought to be kind once more. When he asked that I step aside, I did without any rudeness or making a scene and asked if I could sit where he was once was. He then said I could. After he finally showed me that I had my information cleared without any equipment, he let me take a picture for the picture to act as my receipt. Nevertheless, cursing at a customer who literally had no attitude and respected his work environment, despite being cursed at without cause, put another sour taste in my mouth for this establishment that lacks customer service skills. Wish I had his true name, as he gave me a fake and did not mention any name on the receipt (just random numbers) to warn people about coming here. It's insane that I continued to respect his work space and not cause scene despite the unprompted rudeness. I am so happy to no longer be with business. read more

Went to pick up my internet router and was completely ignored, have to call and have them ship it now.

unprofessional... they were trying to oversell me a bunch of things i didn't ask for. answering to personal calls while they were "helping me out". i've never experienced this level of unprofessional staff in my life. they hold me at the store for a long time for no reason read more

Highkey just do not go here... the people are good but this location is a hot mess just go to a different location, I promise

Zero stars is more like it. They consistently fail to deliver the services you are paying for and their customer service is the worst I have ever encountered. DO NOT DO BUSINESS WITH XFINITY. They are completely incompetent. read more

I called and the Representative could not understand my concerns either dur to a language problem or her training was limited or both. I could not understand her at all. I pay lots of money for service, yet this encounter made me upset. read more