The staff here are friendly and professional. Usually, when I walk in, I get to speak with a rep right away. No complaints. One piece of advice is to ask your rep to check t make sure whatever you are picking up will work with what you have. I'm specifically referring to modems and wifi extenders. I'll probably switch over to its mobile services sometime this year:) read more

By far one of the worst service experiences I've ever had. You got staff that are standing around on their phones and front counter reception people who are not qualified to greet guest and are far from helpful. It's no wonder the store on average has two stars. Whoever your store manager is, fire them now replace them with someone who is competent. read more

Came in with some problems with my iphone eSIM not working, they were professional and helpful, I was in and out fast. They also have Friendly staff. read more

When I saw 2 stars as the average for this place I was skeptical but needed to get my new xfinity service. I had an exceptional time. Greeted and checked in within 2 minutes of getting there (very polite). And was seen in and out in less than 20 minutes. Very knowledgeable, helpful, and friendly staff to get me exactly what I was hoping to get with a nice discount compared to over the phone as well! Highly recommend. NOTE: If you are parking here, do NOT park in the central savings lot (the one right next to the xfinity building). The lot for the xfinity building is slightly south on Ashland at the corner of Ashland and Barry. According to another reviewer, the central savings lot has someone in the lot all the time to boot your car if you are not parking there for central savings. read more

Really nice and helpful people working at this store. Ultimately I had to switch services because Comcast is charging a lot for Internet service. read more

Absolutely terrible I'm so disappointed I was very pleased to know about two and half months ago that it was new management , an Hispanic guy. He helped me out so much and kinda suspended my services before leaving the country and I was looking forward to working with him when I got back . . I go out of town and come back to resume services and the fat manager is back . Yes the lady !! She is so rude and continues to smell like marijuana . Idk why she still works here !!!!! Between her n the tall black guy it's clear it's like their cologne . ... going to the their vehicles right outside the door ( white truck)n and smoking is still unacceptable!!!! Especially being the manager please remove her and her fellow buddy ( tall black guy) for the sake of Hammond residents so we won't have to travel to a further location !!! Thank you Xfinity read more

Absolutely unacceptable. I came to this Xfinity store to resolve an issue caused by Xfinity--a charge on my account that was clearly their mistake. After being told the issue was resolved, I walked outside to find a boot on my car. Are you serious? I had to pay $170 to get it removed. Nobody in the store could explain why or even help. As if that wasn't enough, I woke up the next morning to find that the issue still wasn't fixed. The employees apparently didn't bother to properly submit anything. I had to go through the app myself to refile the claim--something the in-store team should've done the first time. What's the point of having a physical location if no one there can do their job? Completely useless, stressful, and a waste of time and money. 2.2 stars is generous. I wouldn't wish this experience on anyone. read more

Let me save you $170. Not so much a review of the company or location, but a warning not to park in the lot on the north side of the building, EVEN IF CENTRAL SAVING IS CLOSED. They have parking patrol in the lot 24/7 just watching and waiting for someone to go into Xfinity to boot them. They will give you no warning, or tell you not to park there. They will just boot you. There are signs everywhere but if you're thinking (like I was today) "Oh Central Savings is closed, and I'm just returning this equipment so I'll be out in like two minutes" THEY WILL STILL BOOT YOU. Legally, though, they can't boot you if there's someone in the vehicle. So if you're with someone, just have them stay in the car and they can't legally boot you. read more

Pack of liars. Told my mom that if she upgrades to Xfinity Mobile she could replace her Xfinity Voice package. Fast forward to June 2024. She's being charged by both since the voice was on one bill and mobile is a separate bill. Cancelled everything including voice, internet, cable, and this mobile. Still getting auto charge attempts for the next month. Grow up Xfinity! Worst service at the Ashland Avenue salon. No help at all. read more

Avoid this store at all costs. The bank next door is running a scam to boot your car the second you get out. Won't unboot you until you pay $170 and there is nothing you can do about it. read more

Why is it a nightmare to call xfinity. Literally the worst customer service provided by a company in the history of custoemr service. What a joke read more

Luis is simply amazing. I was having a hard day but receiving great customer service made my day much better!! I highly recommend going to Luis when you have an issue regarding Xfinity. He is very understanding, positive, and so easy to talk to. Give this man a raise! Thank you so much - Jazzy read more

I went here to drop off my cable box and was inside the store for 30 seconds. I come back outside and my car has a tow boot on and I had to pay $170 to get it off. Thanks Xfinity for running a scam parking operation in the parking lot five steps from your door. Do not go to this store. read more

Avoid this location at all costs! You will get scammed. I parked in the lot adjacent to the building with a HUGE Xfinity sign BUT got a boot put on my car. The parking lot with the HUGE xfinity sign actually belongs to a bank- which was closed at the time BUT had a truck secretly waiting to boot customers cars. I received a boot on my car for being illegally parked. I had to Pay $170 to release my car. There are smaller signs warning you not to park there, but VERY very easy to miss; and the wording is extremely misleading. Also the xfinity tech I talked to before coming there STRONGLY URGED me to come to this particular location, AND not to a location closer to my home. After I paid the boot I went to discuss this with the xfinity employee inside the office and he was rude and basically shrugged it off! I was saying customers should be warned not to park in the lot! He looked at me like i was nuts. I think it's a scam! Xfinity is exploiting its customers and corporate condones this. This is FRAUD! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Chicago, Illinois

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The most expensive internet by far. I don't understand how they stay in business. When I canceled my services which took several calls, they still charged me for the following month after I had already canceled. That led to another long phone call. Such a scam. read more

Dropped off a modem recently, pleasant experience and the associates were helpful. Two large signs in the parking lot that make it clear that the lot is for bank customers only. read more

Went in to check my contract renewal date and adjust my service, begin a new contract. Literally nobody in the store except employees. I was told the only thing they could do was set me up with a virtual assistant. So instead of just helping me, I was sat down in front of an ipad in the store and connected on a video call with some associate somewhere else who had nothing but issues giving me information. The audio was also kind of bad and the associate had a thicker accent, making it a bit hard to hear/understand everything. I don't understand why no one would just assist me in the store. I didn't even get a "did everything go ok?" or Did you get everything resolved that you needed to?". Just a have a nice day after zero assistance. It was a an experience that was made more difficult than it had to be for a simple inquiry. read more

Unfortunately by the time you see this review, you'll most likely already have gotten yourself a nice little $170 ticket from the guy who booted your car while you were inside of Xfinity for 2 minutes. Welcome to the club. I quickly parked next to the Xfinity building wall because I needed to drop off my wifi box. I immediately noticed the rundown suv I parked next to had a man inside looking over at me, but with windows dark enough that I couldn't make out a face, just movement. I was weirded out but didn't think much of it and that I would be in and out so fast. Walking out of Xfinity after no more and no less than 2 minutes, I got a terrible feeling when started to approach my car (which was behind the beaten up suv). I could see this guy starting at my through his window at this point. Feeling uneasy but not knowing what to do so I kept walking. As I got closer to the back end of his vehicle he threw his door open so fast and started walking towards me - almost as if he was trying to kidnap me. I truly have never been so scared in my entire life. What a horrible human to do that to a small girl in the middle of Chicago, and who is completely by herself. Even if this is your job, you do not handle a situation like that. It was almost as if he enjoyed seeing the terror in my eyes. Shame on this bank and all the people who work there. Shame on Xfinity for not putting up any sort of warnings or signs that say "Do not park here if you are an xfinity customer" because I can guarantee you every person this has happened to is one of their customers. The man who booted my car was unbelievably rude and condescending. I could barely understand him as he mumbled and smelled like marijuana. Oh and not to mention the bank was closed for the evening, and even if they were open there were probably about 100 spots open in case anyone was actually attempting to go into their rundown, crooked establishment. I hope this business fails. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Chicago, Illinois

I came there just to drop the equipment (Flex) and sent the request online to disable the service next day. However, I had to spend about 15 minutes, as my internet was disconnected immediately and I had to request prolong it for 1 day. After that I didn't get an internet back, but got a bill for 102 dollars :) read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Chicago, Illinois

I had a very unusual problem with my mobile phone. When I called certain area codes, it went to a number in the UK.?? The preface to the Chgo # 773 showed connecting to the UK. Not 847 0r 708 I took it to my neighborhood comcast/xfinity store 3128 N Ashland Ave. A woman, Jordan and another staff member looked the phone to try and find the answer to my problem. Jordan said "I found what caused the problem!!" She wrote in detail how I could solve the problem if it happened in the future. I had other problems using my phone that she explained and carefully showed me what to do. She is good worker. I hope Xfinity appreciates her work and ability I must give credit to her co-worker who looked for the answer diligently. I apologize that I did not know his name. read more

Might as well give them your credit card and let them steal from you directly. Awful network. Endless hidden fees. Disgusting company.

I recently had to deal with a transfer of ownership that I put off for a few months. I would say the best practice is to make an appointment online to secure your queue. They do take walk-ins, but it's a first-come, first-serve basis. Sometimes on a busy day you can wait up to 30 minutes! If you are a walk-in, the representative will check you in and give you an estimated wait time. He or she also instructs you to wait in your own vehicle for the duration until a text is received. What happens to those who don't own a vehicle or don't drive? I am not really complaining about this to this Xfinity store alone. Since the COVID-19 pandemic began, each store has been trying to reduce the amount of people aggregating in a particular space. I totally get it. However, to have a vehicle, for many people, is a choice and is not necessarily pressured by a financial situation. In other words, I am not really fond of hearing "oh, please wait in your vehicle until we are ready to serve you." Fortunately, my partner gave me a ride and we didn't have to wait too long until it was my turn (less than 30 minutes). I guess if you would like to kill some time, I recommend getting some fried shrimps and hot dog from "Red Hot Ranch" on Ashland or conducting a quick grocery shopping at WholeFoods across the street. Here is a tip: for making an equipment return, please make an appointment online a head of time as well. I know it sounds petty, yet for the safety of workers in store and other customers, just plan accordingly. Besides following their COVID-19 protocols, representatives were nice and friendly with anything we wanted to get done. They wore gloves and maintained the proper social distance. I have significantly reduced the amount of time spending outside of my residence. Nevertheless, if a trip to the store is needed, I won't hesitate to head to this location to get the business taken care of. read more

Didn't know this location was on Ashland and boy am I happy it is. Had to return some equipment and was dreading the idea of driving down to North Ave on Saturday. The store is located on the west side of the street on Ashland. Plenty of street parking, so no worries there. Don't be fooled by the parking lot next to the store...it is not Xfinity's and you will get towed. Nice decor...was greeted by a gentleman who took my name and asked what I was there for, then asked me to have a seat as someone would take care of me. The wait was about 5-7 min. I thought it would be longer. There was a TV tuned to the R&B music channel, so that was cool. And they have these nice comfy sofas to sit on while you wait. They have these individual kiosks were the customer service folks help you out. Jose was very nice and helpful and took care of me right away. Pleasant demeanor and took the time to just chat, which is nice. It was great that they had the equipment on hand as I thought they would have to ship it out. Got the new box and a replacement remote for an old one. I joked about the age of it because it had Comcast written on the bottom :-) As I was walking out of the store, all three Xfinity folks wished me a great day. Good location and so less hectic to get to instead of North Ave, if you live further up North as it is a straight shot down Ashland Ave. read more

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Crooks. They bait a switch. Offered me a buddle deal to switch my phone and internet. So many hidden fees. Double billing. They never gave what was promised. Cost me nearly 500 just to cancel them twice!!! Xfinity are a bunch of crooks. They gave me a run around for so long. I will never never never do business with such a un ethical company again. Stay away. read more

This review is for the associates in this store, especially Mary, who were incredibly helpful and knowledgeable. The store is clearly understaffed and they are overworked but they were all kind and welcoming regardless. My wait was longer than it has been previously, but I completely forgot about it once Mary was taking care of me. Thank you for making the process simple, efficient, and enjoyable. read more

I also had the same situation happen to me in the parking lot next door. The guy threatened me not to tell anyone in the store to move their car. I would never go to this store again in the future. read more

I've had Xfinity for 6yrs, the internet and security package, Hah! Which has only 1 camera with it. Recently I went to this store and bought 2 cameras to install myself, not very hard. I was asked whether I wanted to have them added to my monthly bill or pay for them in full. I chose to pay for them in full. A month later my bill goes up, and to my surprise they're charging me for them again, in install payments. I called them ,which is a nightmare. I spoke to someone in escalations in the security dept. and he asked for a receipt to be sent to them on their email platform which doesn't have a way to do that??? So, I forwarded the email to my personal one, attached receipt to it and sent it back, No Word yet. So, I went to this store in Norridge where I puchased them and after explaining my story in detail over and over to them, it's still not fixed. And they had the nerve to ask me if I wanted to add mobile with them. I've read the horror stories here, No Frickin Way! And the Saga continues... read more

Truly awful internet. I highly recommend going to a different provider. We couldnt even stream netflix it was so bad. also it somehow got even worse after somebody came to fix it. read more

i would suggest that you not use this firm for any services - their treatment of customers is pathetic - the leadership is ignorant and not customer focussed - i was there two weeks ago and treated verry poorly - the manager and employees are inept compared to other companies, i am new in chicago and this is my experience - while moving - i suggest to all potential customers to look elsewhere - there at 81 poor ratings on yelp. people like this would be fired at my company that is known for customer service by the harvard business school in a case that they wrote about us. read more

Their customer service is absolutely garbage. Called about my bill because I changed my plan to a lower internet usage amount and my next bill is showing 3x the amount I was told I was gonna be paying going forward. I questioned why it was so much if my plan has changed and I was told they were additional charges but wasnt told for what when I asked. The representative repeatedly just said I would get a $20 credit on my next bill and ignored my question of what I'm being charged for. I told her I dont understand why im being charged for internet im not using considering thats the reason I changed the plan in the first place and she said my bill would reflect the new amount 2 months from now because they had already generated the bill for next month...my thought process on this is why dont they change the bill to reflect my new plan now then instead of charging me 3x whst im supposed to be paying? They are nothing but thieves and liars. Do not waste your time with this company. read more

First off, the lengths that the Xfinity store went to, in order to ensure safe social distancing guidelines is amazing! There is a check in outside, and after a brief wait, a representative meets you and guides you in. There are protection/safety shields EVERYWHERE, really reinforcing the safety standards for guests, as well as their employees. When me and my wife came in to switch carriers, we had the pleasure of being assisted by a miss Stephany Gomez. She was attentive, thoughtful, and answered all of our questions assuredly. It is rare to meet a professional such as Stephany, who when asked a question she could not answer, stated so honestly, then promptly searched for and found the answer! I mean just great! Finally, when we could not remember our PIN number, Stephany politely waited while we called our current carrier, taking up nearly 30+ minutes. After a TREMENDOUS amount of effort on her part, we finally succeeded in switching our phones over to xfinity mobile! If you ever make it to this location, for whatever your need is; I pray you're as lucky as we were, and find yourself being helped by a Miss Stephany Gomez. read more

This store by far has the worst customer service I've ever experienced. They have zero regard for their customers and ignore any question you ask. Their staff is extremely rude and not accommodating to service help or requests. The wait time is very long and majority of the staff is sitting at their desks staring at their phones instead of helping customers. I asked for help by one of the technicians and instead of helping me she blatantly rolled her eyes at me and turned her back. It is unfortunate that such a great company has such horrible staff in their stores. read more

The employees at this store are incredibly kind, helpful, and empathetic. They gave me everything I needed to be set up for success. I will definitely go back in the future. Special shout-out to Sultan, the store manager, and Damarea Smith who helped me get set up with my wifi. read more

DO NOT PARK IN LOT TO THE RIGHT of the Store. Couldn't have had a better experience at the store, was given a power cable for free within 2 minutes. BUT, on my way out, my car was booted within the 90 seconds of me being in the Store. $170, save your money and don't give these lowlifes a purpose. I've been to this store and parked in this lot several times over the years; This must be a brand new protocol. I also had the bullet proof vest guy in my face, I was probably one of their calmest "customers". Dude is a total dbag & clown. read more

The internet service is great and cheaper than DSL which is the reason I switched. But the people that work for here, the dispatchers, The people that come install the internet are all unprofessional. They gave me 2 blocks of time to come and install it and didn't come. This company has horrible customer service and the only reason people still get this company is because there isn't much competition out there but if there was this company would be bankrupt with how unprofessional it is and how they don't take care of their mistakes. They credited me $20 for missing my appointment but that doesn't equal the amount of money I missed at work for leaving 2 times for 2 missed appointments.. so overall, decent rates and internet offers but HORRIBLE customer service! read more

This is again the worst internet experience I've had in Chicago. I have gone in to dispute incorrect charges for 5+ months. I have then tried to cancel my service multiple times due to being overcharged. While the person on the other end of the phone or counter confirms that my service has been "cancelled", I continue to be charged. I have had to cancel my card affiliated with my account to resolve this issue. The employees do nothing but lie to you to simply get you off the phone or out of their face. Terrible customer service, and I would not recommend to someone I hate. read more

The original location for me was in Jefferson Park. The location closed a few months ago. I was informed of the new location but one of the team members. I stopped in today to visit the new location plus have my bill payed. The bus trip was a little longer but I left early so traffic wasn't so bad. It is a short walk from Ashland. The staff is very friendly, one of the team members from Jeff Park was there which was a good sign. The wait time was very short, it might be get busy overtime. But I was in and out quickly. A warm greeting on the way in is always a good start. Very clean location, a lot to take in a visit but very well organized. Keep up the great work. Hoping the wait time in the future won't be to bad. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Chicago, Illinois

I have an idea as to how Xfinity can fix their awful parking situation that is costing their customers a fortune: REMOVE YOUR GIANT SIGN FROM THE WALL ALONG THE PARKING LOT!!! If Xfinity customers can only park at Ashland and Barry then there should only be a sign for Xfinity at Ashland and Barry. Remove the Xfinity sign that is next to the bank. It is insane to have a giant sign for Xfinity over a parking lot that doesn't belong to xfinity. So many customers have fallen victim to the Central Savings/Innovative Parking Solutions scam. Isn't it time to fix this??? read more

I was moving from one apartment to another so Xfinity told me to come in and drop off my old equipment and pick up my new equipment. I did, but it turned out my new equipment did not work, thus I had to go back to the store for a second time. This time they gave me another new modem, but did not give me the power cord. Resulting in me returning a third time to pick that up. This second new piece of equipment did not work, causing me to come back for a fourth time. The fourth time they said they had no more modems at the store and made me drive to the next closest Xfinity store where I was finally able to retrieve a modem that worked. I had to visit an Xfinity store five times in two days just to transfer my address. Safe to say I will remember this next time I am selecting an internet provider. read more

So many problems with my WiFi and they can't not do anything because of the pandemic! Over 3 months with I really bad service! WiFi on and off all day calling the company so many times with no fix read more