I have had continuous problems with my internet. 5 DIFFERENT Techs were at my house and did nothing to fix my problem. Customer service lied to me and didn't follow through with what she said. read more

Recently Xfinity upgraded their equipment in our community. Since that occurred our television picture is tiling, distortion of the characters on the screen and occasional muting. Very disappointing since the television is very new. Trying to contact someone responsible for the issue is impossible and trying to explain the problem to a virtual person is impossible. Tried several times-you get a busy signal or no answer. Exhausting ‼ read more

If they ask you to switch for free phone service for a year or for cheaper internet don't do it. You will go through so much hassle. I switched my phone service and now I can't check my VM. I called them and kept getting shuffled around. I was on the phone for almost four hours and still nobody could help me. When I moved I picked what was supposed to be less expensive internet but then I got a bill almost 3 times what I usually pay. Save yourself the headache. read more

Poor customer service. I wish I could give 0 stars. They told me I had unlimited roaming in Canada only for me to find out it's not true. I spoke with them multiple times. They said the charges would drop off my bill but all they did was roll me into a new plan and the agent likely picked up a commission for it. This company is not looking out for their customers, only themselves. read more

This has to be the worst customer service experience! I feel dread overtime I have to call customer service! My heart sinks!! Last call I went to an Indian call center and got rerouted to the Philippines then Honduras !!! The problem is still there!! Someone please do something! Quality is awful! Value is always awful read more

Absolutely the worst! They are ill-informed, make you do work, and then disconnect you when you have already wasted your day with them!!!

It was AWFUL!!!Went into the Fox chapel store on Friday April 17 .There were 2 other ppl in the store looking at phones .There were 2 ppl working .They completely IGNORED ME.All I needed was to get a new remote ! No one would look at me.After 46 minutes they say can I help you? I tell the man I need a new remote !Takes 5 min.to give it to me.WHY WOULD THEY IGNORE ME AND MAKE ME WAIT 50 min???Unacceptable ! I pay so much money to XFINITY A MONTH OVER 350$ a month and this is the crappy service I get!!!'nn read more

What a shame of a company that many apartment dwellers are forced to use. Overly priced and billing structure that makes no sense. Worst customer service. Forced to use a chat that doesn't work well and take 45 minutes to get a simple question answered. And while they make me wait, try to convert me to a mobile customer... yea, right, what a joke! HORRIBLE. read more

Now on hold 30 minutes with foreign cx ser agent to rectify an error they made on my account. This is my 3rd call regarding this issue. Foreign agents are jerks, purposely because they hate and/or are jealous of Americans. They purposely screw up your accounts. read more

I have been trying to cancel my Xfinity cellular service for four months. Last month I spoke with a rep in India who said that she cancelled my service and issued me a $105.00 credit. I then cancelled my credit card so that I could not be billed by these people again. This month I get a notice that "my service has been cancelled for non-payment" and that an amount of $37.00 is being sent to collections. Bottom line is that you do not want to do business with these people. Comcast has always had notoriously bad customer service. It has gotten even worse since they outsourced it to India. The company and the services it offers are nothing but over priced scams. Avoid at all cost! read more

If I could give Xfinity a zero, I would. I called Xfinity to make a change in my service and it took over an hour, I finally got them to do what I needed but the change was scheduled for 3 weeks out. The change never happened, after being billed in full again, I called and wasted another 30 minutes explaining what happened, the customer service rep named Reign was terrible, unhelpful, poorly trained and I asked for a supervisor multiple times and never got one then thrown back into the general customer service line. After another 30 minutes and 3 more reps, still no supervisor and wound up cancelling my service. Absolutely terrible and these monopolies need to be dismantled. #SayNoToXfinity read more

This is the second opinion I'm writing. Again, if I could rate them with a Zero, I would. Wonder if they ever read these opinions. Don't think they give a s***!!! Overpriced, doesn't give royalty discounts anymore, senior discounts. I literally watch 8 (there's now scrambling of 7 channels that I watch all the time -- NOPE!!! channels for $95. RIPOFF!!!! Thinking of switching to FIOS after being with Comcast for 45 years. Customer service is a joke!! Prompt after prompt after prompt after prompt and you're still not getting anywhere. Annoying annoying annoying!!!!!!!!!!! read more

They sent me a cable box for my tv. Not a box cover for this issue worst customer service ever. Also, they lie and email they tried to call me. Must've missed me when I have missed calls. I want to respond to their emails as they ask they don't get back to me no ethics no ethics just read more

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Worst customer service ever. I made a new order to get internet set up at the house I'm moving to, trying to get it ready for when I would move in a few weeks from now. They told me a new modem would be delivered when I was ready to move in. Instead, it was immediately delivered that day, when the current occupants are still there. When I tried to contact customer service about it, it was impossible to get a real person on the phone. The phone bot directed me to online chat which was another bot. When I finally got to talk to a real person I asked for a PHONE CALL not a chat. The person on the chat didn't connect me with a phone call, and tried and failed to fix my problem. It took THIRTY MINUTES before I finally got them to get me connected with a phone call, and even then, instead of just giving me a number I could call, he had to collect all of my information and escalate the ticket to someone above him to have them call me, which made it take even longer. And when they finally called, the person on the phone said that since I was on the prepaid Now account, they couldn't even help! What kind of company doesn't let their agents help with their own products? Absolutely ridiculous. Never use Xfinity, they're horrible. read more

I think it's a pretty sad state of affair. When customer service tells you a lie about saving money and confirms the channels.You will still get, and then you don't get those channels.And when you add them back on, you have a fifteen.Dollar increase from the original amount. There was no manager to talk to. Comcast is absolutely the worst company.You can deal with regarding anything. Their service is average at best. And they never, ever totally fixes situation. My guess is everything is on autopilot because I have yet to hear from any manager. They are absolutely horrific. read more

I am trying to get in touch with someone in this company about the wire down in the street. We live in Atco and the neighbors wires are down. The police put cones around them. read more

I order internet and cable from xfinity/comcast. On December 3 2025. After speaking with my wife we found it to be cost effective not to go with xfinity/comcast. On December 4 2025 I called and canceled before any equipment was shipped. I have spoken to several CSR and managers at the toll free xfinity number. I still haven't received my refund. They see where they charged me. I feel they are waiting til after the 30days then say its after 30day so no refund. read more

They were charging me for 2 modems since 2023 when I had brought mine back when they came to my home in 2023 for mandated modem changes. they owe me that monthly extra charge and they wouldn't give it to me !!! They do not care at all about customer service. They have gone way downhill since I started with them in 2015!!! That was their mistake not mine! read more

Horrible customer service. Only trying to sell you things you don't need and not solve issues with their equipment. Sercvice tech not trained well. read more

I usually don't post reviews, but the customer service from Infinity has been far from optimal. I had a minor issue with what I call "spaghetti cables" installed by Infinity--it looked terrible outside, so I called to have the crew come and fix it. I called **four times** to schedule an appointment: * The first time, no ticket was even placed. * Twice, the crew simply never showed up--without any notice of cancellation. * Today, when I called again, the representative just told me the same thing: "We'll put in another ticket." I declined. After all this, I've decided to look for another provider. Completely unprofessional. read more

I wanted to switch back to Walmart Family Mobile since Xfinity Mobile limited my use to 1GB. The device stopped functioning properly: The screen was flashed ads, and I had difficulty to turn off the power. I visited the store 3 times, to no avail. I was charged $20 for using over 1GB. I filed a BBB complaint. I also decided to terminate my Xfinity Mobile service and return to Family Mobile. It took a whole week to obtain a security pin. I couldn't unlock the phone because the overcharge. Reluctantly, I decided to pay it. The agent who helped me with the payment didn't pay attention: He applied the request but instead of keeping at that, he assigned my # to a new line. I told him I terminated Xfinity and activated Family Mobile. He answered "Yes, Xfinity Family Mobile. It was nearing midnight and I decided to resolve it the morning after. I couldn't resolve it the next day, was disconnected 3 times, told that I will receive a sim and that way the phone will be unlocked. The sim hasn't arrived, and I haven't had service since 2/8/2026. My new service with Family Mobile started on Feb. 14, 2026 --- I2 days that I paid for, have passed, and the end is unclear. Xfinity, let my phone go!!! read more

I'm dismayed to read so many negative reviews about xfinity, I can sympathize with their customer's frustrations. However, in fairness to Xfinity, my experience has been very positive. I switched both my mobile phone and internet service to them 3 months ago. Phone is fine-my internet recently started malfunctioning, (couldn't get internet service on my TV), and had a series of semi frustrating phone calls which failed to resolve it. However, they sent a technician out within 48 hours, he came on a Sunday, resolved the issue with a new modem and I'm super happy. Knowing the correct phone numbers for tech help makes a huge difference, yes, it's so frustrating to get a machine constantly asking you questions but, so far, my xfinity experience has been pretty good. read more

I have had xfinity for 5 years and I cancelled my service. Two weeks later they charged me another monthly fee and they are only refunding me $79 of the $210 monthly fee. When I called, the woman barely spoke English and was very hard to understand. She just kept repeating herself and could not explain the charges. Don't use this service! It is a waste of your time and money! read more

Answer your phone! Be honest! Terrible customer service, no one answers your phones. Wait times are excruciating. read more

i WILL SUM IT UP IN ONE WORD, HORRIBLE. i revised my plan in Oct 2025 and Xfinity continues to bill me at the old rate. I contacted Xfinity Customer Disservice Nov, Dec, Jan, and Feb......told one thing and still wrong.... I will be switching to Optimum. read more

Ive been a custome for over 20 years and grandfathered into a great plan. Recently I was offered two new free programs if I signed up for them. When I signed up I was not told I would lose other grandfathered in programs. I have lost 1/2 my stations includeng Fox - CNN - MSNBC - hours after realizing what they told me I called back to go back to my old plan they said not unless I paid $60 more per month. Twenty years and they don't respect loyalty - I am soon going to cancel everything because of their deceptive advertising and plan. I also had a box replaced 2 times on the same day (I drove to get them) spending 5 hours between stores and talking with them for over 1 1/2 hrs on the phone where they tried to fix it - now I have to wait 3 days for a tech to come out . Very poor and deceptive service. read more

Oct 10, 2025 We started having interference problems with our Xfinity cable in early August. The voice and picture would break up, the screen would freeze, the voices would get all garbled. We contacted Xfinity. The scheduled technician came out, literally looked at the TV and left. He didn't say anything. A second tech showed up about 40 minutes after the first tech left. He looked at the TV, said it was a cable box problem and he would have a new box sent out. A week passed and the new box arrived. We called to ask what we were suppose to do with the box and were told that it would cost $60 for them to come out and install it. We explained that we didn't order it, didn't know why the technician ordered it and asked for an support. We contacted Xfinity again. A month passed with limited access to our TV due to the continued interference issues. Now it is September 9th. A third tech came out. His name is Vladimir. Such a kind, knowledgeable, competent technician. He arrived on time, spent 3 hours troubleshooting, investigating and found the problem, and provided a "temporary" solution. It isn't the cable box. It is a defective cable located outside our home . The cable runs to the Xfinity main cable box located in front of our neighbor's home. Vladimir, with permission from our amazing neighbors, strung a temporary cable across their driveway and connected to our home. Vladimir, submitted an order, prior to leaving our home, requested a permanent solution to bury the cable. He said it could take up to a month. I really think he believed what he told us. Unfortunately, it didn't happen. I called Xfinity on Oct 6th, one month later, requesting an update. Oh, they will put us on a 3 day wait list and get this done. It is now Oct 10th and I have spoken to three people at Xfinity today. "Another order has been submitted." (I am not sure what happened to the other three.) we signed a contract with Comcast, in good faith. Our agreement: We pay every month for "good" service. Comcast provides "good" service. Doesn't look like that is happening, does it? read more

this review is for 800 Xfinity Customer Service. I wasted 50 minutes of my life, spoke to 7 individuals, and got zero answers or Help. Not even sure these were living people. More like cheap, poorly tested AI that babbled random words. Having given up in disgust when at 51 minutes asked to "hang on" for a "manager", I found my answer with a 15 second web search. Dumber than a trainload of rocks read more

I give them 0 stars every month they up my bill 10.00 and will not fix it I call and get passed around today was 3 times and hey still didn't help me. I will no longer be a customers. I am on a senior budget and they do not care one bit for us seniors read more

I have tried several times over several days to talk to a live person. Every time it's failed. When you call the number they send you a link to your phone to chat with an agent... With the link is no good. It says error 504. It doesn't work. I've had Xfinity for several years, namely, because I can't get rid of it. We need to get enough people together to file a class, action lawsuit and get my effing money back. I am so tired of these son of a bitches. read more

Barrymschwartz@gmail.com : Endless Service Issues - No Resolution, No Accountability I've had over 14 technician visits, with new wiring installed both inside and outside my home - and Xfinity still hasn't resolved the problem. I've spent countless hours troubleshooting, resetting equipment, and waiting around for appointments. Nothing has worked. Even after escalating the issue to executive support, I received no meaningful help. There's been no follow-up, no urgency, and no accountability. It honestly feels like they just don't care. For the price I'm paying, this level of service is completely unacceptable. read more

Worst customer service ever experienced! The raised the cost to more than the mortgage was on my first house! Dropped all but internet! Star Rating ZERO!!! read more

There needs to be an option for zero star. Customer service is non existence with xfinity/comcast. It's almost impossible to get to alive agent and when you do, you get non english speakers morons who cannot understand and/or process information. Comcast/Xfinity shall be ashamed of the lack of customer service. They shall be put out business, as the product is garbage and the customer service is horrible. read more

It is almost impossible to speak to a human being. When you call the customer service number, you are asked, at least 8 times to be transferred to the virtual assistant. I kept saying "no" through every question and FINALLY I was transferred to a human being! Honestly, if I could give this review a zero, I would. Unfortunately Xfinity has a monopoly in our community, or I'd leave in a heartbeat. I'm actually thinking of just going to streaming and another form of live TV. read more

Xfinity has the worst customer service I have ever experienced. When my service went out, it was impossible to speak with a real person. Their AI kept me stuck in a loop for over four hours, refusing to connect me to a human being. The AI couldn't solve the problem, and yet there was no option to escalate. I was left completely stranded without support. No company should make it this hard for customers to get real help. read more

If I could rate Xfinity's customer service ZERO! I would rate it ZERO. 2 years ago I spent 3 hours on the phone with 4 Xfinity customer service reps and bosses to close out 2 simple internet accounts in Trenton NJ. I had both account numbers..we came up with what exactly was owed and I paid it and I had to talk to 4 people to verify..reverify and reverify closing of these silly internet accounts. Then I find out on one of my credit reports for the last 2 years there is a $105 bill from Xfinity telling me I owed them. It messed up my credit report for the last 2 years. I went online chat to find out what was up and the chat dude was useless..first he said since I paid the bill they turned it back on. Then he said there was a mistake closing my accounts... they set it up to whereever and they did not remove the charge and it was denied. DO NOT USE XFINITY!!! SAVE YOURSELF HOURS AND HOURS OF TALKING TO MORONS AND FOUL CREDIT REPORTS. ROT IN HELL XFINITY read more

My partner and i have been trying to activate our wifi for 32 hours, and have been sent to 30 different fuckasses that have no idea how to do their job. We were told multiple times "30 minutes and you'll have internet!", and big surprise it never fucking works. This shitty corporation has set up an automated system to avoid their customers directly, and hire foreign call centers that dont know anything other than useless small talk and up sales to try to convince someone to give this rancid fucking business more money. They change the call centers every 2 weeks which makes it even harder to get anything fucking done. We had 10 people literally say their english isnt the best. And this stupid fucking forum is useless, and the responses workers give dont help anything, its just the same scripted slop they are told to respond with. We are switching, fuck this waste of space company. read more

I would also give it 0 if a could. Every time I try to "chat with an agent" there's an error with the connection, or they try to sell you on something else. And then it turns out to be more expensive than what they say. They are no longer a trustworthy company. read more

I was given a free iPhone 16 and all along have been paying for it. Also, the phone is defective and unfixable but I am stuck with it because Xfinity keeps telling me to go to Apple. Apple keeps repairing it but it is still defective. Xfinity is now offering a FREE iPhone 17 with a trade in again. I called and no one knows what I am talking about. Xfinity did not have the courtesy of replacing a defective phone or honor their advertisement. They will do whatever they can to get a customer but walk all over you after. read more

Can I give 0 stars? My contracted lapsed. My monthly bill went from $50 to $100. Yep double the price for just Internet. No cable. No phone. Just Internet. I phoned customer service and they attempted to give me a bundle. NO! I stopped paying so my Internet would go out and I could stop being charged. I called cancel but was told that I had to call back when the retention department was there. I work during the day. I don't have time to sit on hold just to cancel. I've been on hold now for about 10 minutes and haven't spoken to a human yet. I'll prob be told that I have to call again in the morning. You've won't the battle Xfinity but you've lost the war! I will never ever use your service again. I wouldn't spot on you if you were on fire! read more