Super customer service for my I phone Agent knew right away what my phone prob was Such a relief after spending hours on phone with Apple support, Apple diagnostics and Best Buy geek help with no solution My phone had wrong size screen protector and case which caused my sensors to malfunction and not work at all Since I purchased otter box and screen protector from Xfinity store when I bought the phone from them the manager replaced at no cost to me since it was there error Yahoo for this store and customer service Treated with kindness and gratitude Agent also recommended several cases that I could purchase online as this store did not have the size I needed read more

Thank you to Roop & Xfinity team for handling what Xfinity couldn't fix o er the phone after 2 days of phone calls and 3 hours of calling. read more

Xfinity - Interior store. - Mobile Phones Near Me - Davis, California

Xfinity continued to charge us for four months after we canceled and refused to give us back our money.

They tell you they did not put a promotion in 2 years later the price of my wifi jumped up without me knowing anything

I came in and asked Oscar for wifi. He signed me up for a LANDLINE. I don't want a landline! Spoke to the "manager" today, he told me I have to pay for the landline for this month, but they'll credit me the money back in a month or two. BS! I never wanted a stupid landline!! He was super rude and dismissive and none of this makes sense. I shouldn't have to pay for a product I didn't sign up for. It's been a full month of dealing with this. read more

Our Xfinity has not worked properly in weeks! We allegedly have 7 devices in my house that use Xfinity. Xfinity aka Incomplete Comcast expects me to fix it for them! But don't worry the still collect over $ 130.00 per month! I-tried to reset the junk, no luck! How many elderly people do you think can assess/ reprogram this garbage? Can't get anyone on phone, can't get any help, can't get cable buried, or answers or person to help. Don't think if you drive to 2nd street you will get better response!! Persons there want sell you some more expensive crap and get paid to do absolutely nothing! read more

Customer service is trash, my husband brought back a promotional phone that stopped working and turned it in for a new one. He's still being charged for Two phones! So since he's paying for two phones, Xfinity owes him that second phone. I highly recommend NOT TO GO TO THE DAVIS LOCATION. HORRIBLE customer service, Horrible Staff, Horrible Across the board read more

Worst experience ever, was on the phone for 3/4 hours with multiple representatives... I'm going to cancel them Monday and go with dish... never had such bad experiences of service read more

We're all used to relatively poor customer service from large corporations but this store sets a new low. Briefly: I purchased my own modem/router to eliminate the $15/mo rental charge for the Xfinity modem. I went through Xfinity to "register" and "approve" the new modem. Xfinity does everything possible to prevent you from getting your own modem/router. After it was up and running well I took the old unit into the Davis store for what I thought was a simple return and elimination of the rental fee. The store employee, Ty, seemed completely baffled by what he was seeing on the computer. He said he would send me a text but was unable to do so. He never asked another employee for assistance. After more than 40 minutes he told me I was "all set" and the rental fee was removed. He was right about the latter but what he didn't tell me was that he had changed my entire TV plan, without my knowledge or permission, and had disconnected my modem/router. I spent at least 2 hours on the phone with Xfinity trying to get the modem back on line, finally succeeded. I then got an email describing my "new plan". It was completely different than my old one and much worse. And of course it was not any less expensive. After multiple phone calls, all of them incredibly frustrating and receiving erroneous information, I learned that I had HAD a "legacy plan" that was excellent but sadly it could not be replaced, I was stuck with the new plan that Ty has decided to give me, again without my knowledge, without my permission, without any type of signature. I went back to the store and was very unpleasant; they told me that if I called the 800 number they could restore the old plan. That of course was BS and after several more infuriating calls with Xfinity I gave up. I'm trying to find a service to replace Xfinity but they really have the market cornered, esp if you want UHD/4K content and high speed internet. In the meantime I'll drive ANYWHERE to get service from a store other than the Davis store. read more

The first tip I would highly recommend people to do is make an appointment online. I was able to make an appointment for the same day, about an hour into the future. When I got there I didn't have to wait in line. Now the review: I've been here a few times over the years. Sometimes to deal with my cable and sometimes to deal with my cell phone and have always had my problems solved. The manner in which it is solved has been different. When I went in recently, my issue was fixed very quickly, but the customer service was at best "short/terse" and at worst "rude". It depends on how you personally interpret things and I could see a person feeling the individual helping me was rude. After leaving the back the agent let out a huge sigh, then he approached me and asked why I was in. I told him about an error message on my phone saying I had no sim card. Without saying anything he turns and walks into the back. (Would have been nice to hear him say something like "sure one second, let me get a tablet in the back"). He emerges with a tablet. Gives another large sigh (I think directed at the tablet, like he was having issues logging in). Then asks for my number. I give him my number then he starts walking towards the back again, stops at the door, maybe about 10 to 15 feet away, and asks for my address (probably for confirmation of who I was). Then disappears into the back again without a word. He emerges from the back with a sim card and asks for my phone. Put the SIM card in and says I'm good. That was it. Was it bad? Not really. It wasn't good either though. There was another guy helping two customers at once, he was knocking it out of the park. I think the moral of the story is to make an appointment. If I had to wait in a long line and got the service I got I would've been irritated. Since it literally took me 5 minutes to get my problem fixed I have no real beef even though the service was lacking. read more

I used to hate Xfinity services. Internet was down in the middle of the day or for days at a time. Lately they've been good in Davis. Internet in town is solid. I would recommend it. I do not recommend trying to get service at this retail location. Be prepared for long waits, associates that are maybe half trained, hard upsells, and moves to auto payments. The switch details back and forth and are constantly clicking away at their computer pretending to accomplish something. What that clicking is, I don't know. Minecraft? Solitaire? MILF porn? Whatever it is, it's not to your benefit. Seriously, don't bother walking in. Just call the 800 number and spend your two hours on the phone from home instead of here. You will get the same product in the end with vastly better service. Maybe even a little less upset. read more

They gave me a free watch. NOT! I was told I would not have to activate it, but they lied!! Now they call me five times a day and I blocked their number. They want it back, but they are running me through hoops. I asked for a supervisor, and they refused. I spend over 300.00 a month with them and I am so mad I will look at how to cut the cable. Been with them over 10 years that's $36,000. These people are imbeciles! We do have choices. read more

Staff lacks product training (that's management's fault). Promotions are offered, but suddenly not available. Manager wouldn't come out of the back room to discuss my issue. read more

Clean, spacious store Well maintained and limited accessories Free and easy private parking lot Staff is friendly and knowledgeable Helpful and not pushy Special deal right now till Aug 3, get a free iPhone read more

I have 4 phones on my account my husband and I use 3 gigs a month and my daughter has unlimited on one and is suspended on another. On 9/26 I chatted to remove my daughter's two suspended accounts, I told the person the numbers I wanted removed and waited a very long time for this to happen. When it was finished I did a survey saying that I was helped but then, wow, MY phone was deactivated. I went to the Xfinity Store, they got my phone activated and put in to terminate my daughers two lines (which had not been done previously) wait 1/2 hour for the changes. Heading home I try to call my husband, but his line is deactivated. I called xfinity mobile customer service and they got his phone activated and once again I put in a request for my daughers two lines to be deactivated and mine to show active (it was working). At the end of this day (9/26) and for the next week my phone is activated but showing deactivated on the app, his phone is activated and my daughter's two phones are STILL on the plan. I am getting beyond angry at the incompetence at this point, so I just wait. Fast forward to yesterday (10/3), my husband and I sit in the Xfinity store and we are reassured that in 1/2 hour to an hour everything will be fixed. Then 2 hours later I call customer service when it is still not updated, a lady overseas assures me she is going to give me the very best service and that now everything is fixed, just wait 1/2 hours (I told her to begin with, do not tell me to wait as it never happens). Fast forward to this morning, I have priced out Verizon mobile, AT&T Internet, the Amazon Firestick and Ring security. I am 1 centimeter close to telling Xfinity to take a giant leap into a very deep chasm. Thanks for listening and do NOT tell me to call anyone, you will reach out to me and do NOT tell me to wait 1/2 hour to 1 hour. I have programmed computers and understand databases, this is NOT rocket science people! read more

They have a Really friendly manager, John. He helped us out with upgrading four of our tv boxes and was very patient and kind in doing so. It's a lovely big modern store , very clean and a lot on display. Side note *** we called ahead to comcast and they said the Davis store wouldn't have the boxes. Luckily we went in and they did. So I would recommend if in doubt call into the store and see what they can do read more

Xfinity - Mobile Phones Near Me - Davis, California

Poor customer service. Stood in line for 15 mins to simply return a modem. No communication from any of the three service people there.

This review is not for Xfinity or this location, it is for Dionte the service rep. My grandma was very confused about her bill and services. Dionte explained every detail to us and helped us make the right decisions for our bundle. He was friendly and knowledgeable. My grandma will now only like to talk to him :) The manager of site was also very nice. Thanks! read more

After I talked to the employee at the front desk he goes to the back room and says loudly to another employee "He gay! That nigga look like Diddy". They both came out to the front, I guess so the second employee could confirm the visual comparison. It's important to note that the first employee, then very quickly explained that he could offer no help, and I left, not wanting to waste my time or be disrespected any further. In the future, I would suggest that if employees are going to loudly engage in homophobic rhetoric about customers that they either, shut the door, first or at the very least, actually provide adequate service. This kind of conduct makes me wonder if I would've received better service if I appeared more heterosexually presenting, and also why I would be spending my money every month with a company that's going to engage with me this way. This is the least important thing, but I have no resemblance to Diddy. read more

Xfinity - Mobile Phones Near Me - Davis, California

My review is for Xfinity as an ISP, not this store front. My job and access to school for my kids requires reliable access to broadband, which is all too common in our current (pandemic) environment. I've lived in Davis more than 30 years and switched to Xfinity about 2 years ago. I've lost track of how many times we've lost service - often for half a day or more. I've never received any form of communication to help me understand why this is happening or what corrective and preventative steps are being taken to improve reliability. REALLY recommend that you consider another ISP if you require a reliable ISP. Not happy. read more

I visited this store. And needed my pin to transfer services. For the mobile phone. Anyways. They couldn't give it to me even with my California id. I requested a supervisor and conveniently he takes a one hour lunch. I already had canceled my Wi-Fi because of they can't get the bill right and I have to watch them so they don't charge me an extra hundred for two months they did this. I sign a contract and I was told an end of the day price. They lied. And the lady that helped me today. Needs a new job she looks miserable. read more

My guy Dakota helped us out a lot to get set up with internet, and got right to the point with everything. We told him straight out of the gate what we wanted, and he worked with us to get the best plan with unlimited data. He also told us all the ways that we could get discounts on our monthly bill, which brought our ~$100 monthly bill down by half. We also let him know that we were in a bit of a rush on our visit and he got us set up as quickly as he could, probably only spent about 15 minutes there when I'm used to visits taking almost an hour. Thanks Dakota you the man read more

Store is clean service is nice and fast. Dakota helped me out at the counter - dude is real chill read more

Honestly, you're better off with att&t. I would not recommend xfinity if you're a student and doing online school.

I have had the absolute worst experience with Xfinity mobile. I called about a question on my bill and I was told that being a platinum member that I was eligible for some new phone a Samsung Galaxy and I was told that the phone was completely free as a promo and that I would receive my internet at a lower price if I accepted the phone although the phone was free. I should have known better but they worded it in a way where it seemed like I was paying too much for my internet and why not get lower internet and a free phone because I've been a platinum customer for so long now.. turns out I returned the phone and sent back to the warehouse and I was told on several occasions that my account would be closed as far as the Xfinity mobile part and I do have their internet service but they have not closed this account and every month they are telling me that I need to submit payment information for a phone that I no longer have. I may have to get an attorney because it's ruining my credit don't ever ever except anything that Xfinity Mobile tells you I like the Comcast internet for internet services but that Xfinity mobile service is the worst I have ever seen or experienced in my life it is cost me so much stress and they just sent me an email on the 19th saying that I needed to pay for a phone and service that I no longer have. Isn't that illegal? read more

Bri was super helpful with getting my internet set up. She went out of her way to explain different bundles to make sure I was getting the best price for what I needed. She was also very friendly and got us in/out super quickly. Thanks Bri! read more

I was told that 100$ amazon gift card will be given after I open the account. But it's been over 6 months and I still didn't get anything, and there is no reward record online. Good work, xfinity. I was fooled. read more

Sydney was awesome! She helped me get a way better plan, and for cheaper than what I was previously paying (with the student discount). Someone came out to set it up and it works great. read more

Went in to pickup my router after just quickly signing up for service online and the worker (so sorry I could not remember her name but my receipt has the initial FL) told me that I could get a better deal as a student and helped me get faster internet for the same price under the student deal. I sincerely appreciate her doing this and really helping me get the best deal possible. I'm so sorry I forgot your name but I really thank you for the help! read more

just wanted to shout-out Denise for being a great employee! she was very straightforward, clear, concise and an awesome communicator! if her boss or manager happens to see this review please give her high five because she deserves it! :) read more