After spending more than 20 hours trying to fix a duplicate account, billing errors, and issues caused by Xfinity, I went to this store seeking help. On my first visit, I spent an hour with a representative and was told to come back because they could not reach customer service. Today, after taking vacation time from work specifically to resolve these issues, I returned and was rudely told by Alicia that there was nothing the store could do and that I needed to call Xfinity myself or go to a corporate location. The complete lack of accountability is unacceptable. I was told to come back, only to be turned away after wasting even more of my time. I have been a customer for over three years and have dealt with constant billing problems, duplicate accounts, and poor customer service. If the store cannot help customers with issues involving accounts and billing, they should be upfront about it instead of sending people in circles. This experience was frustrating, unprofessional, and a complete waste of my time. read more

Today, January 28, 2026, I visited the xfinity store on 95th western in evergreen park to return equipment. Upon entering the store, a dark skinned hispanic woman was "cursing", using obscene profanity as she described an encounter she had with a customer. She exclaimed aloud, "that son of a bitch", and continued cursing as her fellow hispanic female coworkers laughed profusely. As we approached the counter, another hispanic xfiniity customer service rep called us a "racial slur" in spanish and though that we didnt know what she was saying.. But, we were well aware of the derogatory language that she called us... I have often heard about xfinity and its poor customer service... But, today I actually experienced it for myself. I did not visit this xfinity store to be called a racial slur by a hispanic xfinity employee. But, I went to the store to return equipment. Not to be called a racial slur!!! If this is how xfinity treats its employees, then I am cancelling my service an finding another internet carrier with better customer service... The behavior of these women was appalling and very unproffesional!!!! I will never return, and I advise all African Americans not to go to this location as these women are unproffesional... SMH!!! read more

Friendly staff and clean store. Much more competent than the agents over the phone although they did mess up the name on the account and give out unnecessary equipment after refusing to take it back so now I have to deal with that mess. Xfinity as a whole is garbage nowadays so I had low expectations. read more

Xfinity Store by Comcast Dealer - Interior - Security Systems Near Me - Evergreen Park, Illinois

The man I spoke with was extremely friendly, I was in and out of there very quickly. Great service!

Hello I am a Xfinity internet and new mobile phone customer. I visited your store in Evergreen Park to get assistance on how to receive a return shipping label. The rep who assisted me told me I had to call in to csr because I ordered my phones online. I had another question but because some other people where walking in she brushed me off to go and help them very rude. What I found out from calling customer service is something she probably could have shown me in the store. I'm a paying customer and her actions were very unprofessional. I did not get her name but she's about 5'5 , Hispanic with like a piercing or something on her left cheekbone and black hair. read more

Great service and knowledgeable staff Very helpful and respectful staff .......... read more

I was clearly lied to by the agent yesterday about a lot of things. To start off, the things he said seemed shady but since he openly claimed these things out loud I thought there was some validity. Here are the following lies: 1. The staff claimed that by upgrading from a 4th generation account to a 5th generation account, that my bill would decrease from 30 a line to 20 and it did not (he even showed me the computer screen to show and I took a picture of it, so see attached) and when I called customer service last night they said that's fake. 2. I purchased an IPad from there yesterday because he said there was a $300 off promo for purchasing one. Then backtracked to say it's a $150 discount instead. I called customer service and they stated they did not see a promo applied and from what they see, I'm paying full price. Hence I'm paying $17.29 a month for 24 months and he said if I don't do it this way the "promo" wouldn't happen. 3. The man stated that the $157 deposit I payed for the iPad would go towards the device and not a cent went toward it which makes me believe my money was taken. It's much more to it that I could dive into like how Horrible experience overall. Told many LIES just to get a sale. I didn't get the sales guy name but he wore a black shirt with the purple Xfinity logo and this took place a little before the store closed. He had who I believe was his girlfriend there eating food together on the side and was excited when they switched the tv to the NBA draft because he won $300 on a pick. I'm not a fan of having my money played with and not being given the things I was promised. I hesitated on even writing this review, but a lot of false tales were obviously given just to make a sale and that is problematic. Someone PLEASE explain to me this picture of the screen and plans that I'm clearly not being provided at the rate that I see! read more

Xfinity Store by Comcast Dealer - He told me that my phone plan would change to be $20 a month and that was an entire lie. - Security Systems Near Me - Evergreen Park, Illinois

This store has the worst customer service ever I've never been so upset. Came in with my wife to get ourselves new iphones and get our two teenagers also new iPhones a total of 4 new phones. Since the moment I was greeted and approached the customer service rep did not get off his phone. It was so annoying because he didn't seem to care! Literally he was texting the whole time! I had to repeat our phone numbers and customer information twice because his text messages were more important. Like we were actually an inconvenience to him. I told my wife nope I'm not buying anything from here let's find another store and walked out. How do you even allow this? This happened Sunday July 21,2024 around 1pm read more

I didn't know about this location so it was a pleasant surprise on their couple of minutes away from my residence. I had down greatest and services and I had some equipment that we no longer used but we still can charge for it because I didn't return it. Oops my bad. so I ran there, they are open till 7:00 p.m. on Saturdays which is really helpful if your work. During the week. When I arrived I was greeted and I was told to check in by just giving my name and they will call me shortly and was shown where the seating area was and after maybe about 15 minutes. I was called and I told him why I was there and the gentleman took my equipment and that was pretty much it. So I didn't spend more than 30 minutes inside which I was very grateful for and hopefully I'll see that charge coming off my bill shortly and we won't have any more issues but Xfinity is very expensive. I'm definitely in search to find something else as a replacement as in I don't have anything but internet service and my bill is still $75 plus tax which is crazy read more

Xfinity Store by Comcast Dealer - Security Systems Near Me - Evergreen Park, Illinois

Customer service is poor.. I go in to exchange equipment they have no remote or flex box equipment and they're system was down.

Stasss was great , helpful, and guided me through the steps of transferring Wi-Fi to my new home.

I was impressed. I've been to an Xfinity store before but I wasn't expecting this type of experience. When we walked in, the store smelled clean and I was immediately greeted. I looked around and every phone was on and in demo mode giving me an opportunity to check out the new Samsung and iPhones. The store is very small and as time passed a line grew even though there were four sales associates the line wasn't moving too quickly. Everyone seemed cool under pressure however and it was great to see not only the manager but another manager jump right into the mix and help out. The teamwork in this location was apparent and I enjoyed observing a great team in action. I will definitely add this Xfinity location to my short literary list of my favorite Xfinity stores. read more

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My fiancé and I went into the Evergreen Park, IL xfinity store to cancel our WiFi because they decided to increase the price AGAIN for no reason. We had told the employee that was helping us there that we needed the WiFi for a few more days until we get our new WiFi equipment. He supposedly did it but when we got home the WiFi was cut off completely. He could've been honest with us about him not doing it so we wouldn't have had to go back to the store to try to get this resolved. My fiancé had went back and told another employee there the issue that we had and he states that there's nothing they can do when it's cut off. This employee proceeds to tell my fiancé "well I guess no WiFi for you" and at that point my fiancé got angry. The employee started insulting my fiancé telling him to "f off" etc. They start arguing back and forward and my fiancé walks out but then goes back in to ask a question about being able to pay right now whatever we owe. As he walks in he sees this same employee waiting for him to fight him and my fiancé tells him he's not there to fight that he just has a question and he proceeds to insult my fiancé. This employee then starts insulting my fiancé's recently deceased mother and he told this employee to stop due to her passing away just recently. The employee doesn't stop and that point rightfully so my fiancé starts going off on this employee and the other employees at the store didn't do anything to let their coworker know that he was wrong. This store caused my fiancé so much distress and had to relive the pain of him losing his mother. I tried to call xfinity to let them know what happened so they can actually do something about this and of course I can't connect to a real person on there because their customer service number sucks you're stuck speaking to an ai chat bot that has issues. Xfinity literally has the worst customer service ever can't ever connect to a real person unless it's to upgrade your plan read more

Horrible experience! I have only been a customer for 6 days and this has been hell. I went to the store after issues connecting with someone over the phone. I submitted every document they asked of me to verify my identity and still no services! After two hours on the store and nothing, I was told to call Brodrick, an auditor and I've called over 20 times on the number 1 (470) 787-8692 and left messages and no answer. I was supposed to receive a call back Friday after being on hold for an hour, no call. Everything about Comcast ha been a joke and if I could switch to another company I would because this has been hell. read more

The store hours show 6pm closing time. We drove 40 minutes and arrived at 5:49 to drop off/return a router we no longer needed. A quick transaction. But their doors were locked. Employees were still inside. Knocked and they said they're closed. My husband said but it's not even 6 yet! And the employee shrugged. Then we told him we just needed to do a quick return. And he shrugged again completely disinterested. I know these stores aren't known for their customer service, but c'mon Xfinity step up and train your employees better or get new ones. read more

Why do u have a store with uneducated team? Can't answer simple questions about service or dbr storage. The team probably can't spell dvr

My experience was great. I made a mistake in returning equipment and JoJo fixed it for me and I didn't have to wait for the new equipment to come in the mail and the new service implemented the same day. I am very pleased with the service. I had a nice conversation with JoJo as she fixed everything. I watched other customers come and go and came away with impression that they would happily fix things if they can. read more

Horrible customer service and no knowledge of company policies/procedures. Rude and condescending employees that make you wish that you were not a Comcast customer. read more

they hired crooks who don't know anything about services lied about how much is going to cost with xfinity bundles deals told us is going to cost 112 per month, later check online to find out is going to cost 175 dollars. Asked them on muti times are they sure. she replied yes is 112 per month. read more

I do understand that Covid 9 have forced a lot of businesses to comply to the standards the state has mandated. What I don't understand is if there is a line of 15 customers standing orderly outside waiting to get in (3 customers at a time) for 40 minuets only to wait inside for another 25 minuets to be waited on only to be told" Our system is down. Come back later". Now Xfinity braggs their equipped with 5G and they are the best service out here, (in their words), how could the system go down? I'm a new customer and already I'm regretting switching my service. This store's service is SO SLOW you'd better put everything you need to do that day on hold till tomorrow. 30 minutes to service each customers just paying a bill? Need to retrain your employees and inform them that it's not good to make people stand in line for an hour or more to give you their money. read more