0 stars. First of all, the email on Chris's business card (attached) is wrong--so if he makes a mistake, you have no way to contact him. And he did make a huge mistake. He signed me up for a supposedly "free" mobile plan with my home internet, but it was activated under the wrong address--so I've been getting charged for a plan that was supposed to be free. I waited 40 minutes at the store, only to speak to a different staff member who couldn't fix the issue. He said Chris would call me to sort it out and issue a refund. But again--Chris's contact info is wrong, so I can't even follow up. Now I'm dreading having to return to the store after a 10-hour shift just to beg the staff to correct their mistake. I won't take down this review until someone from this location contacts me and resolves the issue. But considering the number of 1 star reviews, I doubt I ever hear back. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Arlington, Virginia

It was a very good night at the Xfinity store. Free water, free Xfinity wrapping paper (just what I need to dress up a gift!), and a comfy couch to plant myself on while an associate helped me get a replacement router. Full disclosure: I've had not-so-stellar service here, about 18 months ago. But tonight the friendly team worked together and got me the equipment that I needed. And I was in the store for less time than I expected--thank you! read more

Came here to drop off our modem that we rented after 3 years. It honestly could've been an easy process like how Amazon prime does their returns, but unfortunately it was not that seamless of an experience. We had to put our name down and had 7 people ahead of us. They all looked like they've been waiting a while too, some looked as if they were dropping off modem rentals as well. I don't mind waiting in line but to simply drop off and spend 35 minutes on a Saturday doing nothing wasn't an ideal way to spend time. Overall, I'm grateful to have had Xfinity wifi and the perks of peacock during an Olympic year and xfinitywifi hotspots, but the price was simply getting too high. Thanks Comcast for 3 years of Xfinity. I highly encourage to make your modem rental returns a better process. read more

Xfinity Store by Comcast - Interior - Internet Service Providers Near Me - Arlington, Virginia

After a lot of calls and emails, Comcast came through and honored my promo rate. It took way too much effort and time, but I appreciate that they actually came through in the end, so I guess I won't have to find a new provider. read more

my rating is a zero . I don't even know where to start. I was Lured to Xfinity with the lower price. What a mistake.. classic example of you get what you pay for. The man who came to do the install (Manny) clearly was a contractor for Xfinity , not an Xfinity employee. he was disheveled, unprofessional, unfriendly, patronizing and unhelpful. We even had an argument because he wouldn't help me set up my other TVs. He basically left me on my own to figure out the two TVs that didn't have the cable box. We spent so much time trying to figure it out, but it's the worst system ever and so hard to understand and the streaming is extremely slow. after one day, I called Verizon and they came the next day in putting my service back. He is professional the agents I worked with me for almost 2 hours to figure out the best solution to get me the lowest price and they got someone out the very next day to reinstall. If you are considering Xfinity for the lower price, don't do it, it's not worth it. I couldn't even find a TV channel and let you punch in the numbers to find a channel. read more

Service request didn't go well. Took nearly two weeks to get internet. But once i visited the store and got a service request in, tech, Mohammad, came out after 3 days and hooked it up. The existing line was severed by the prior tenant for some reason. Mohammad had to lay a new line and connect it. He stuck around and made it work. Thank you. read more

Dropped off rental modem and controller etc. Eric helped me out who was quite convivial. Everything took less than 3 minutes.

First off, everyone was very nice in the building, to the point they made sure that I understood everything I was getting into, but made sure everything is within.... A1 service all the way around... read more

Pretty easy to get stuff done here. The staff we dealt with on the last visit were friendly. Location is in a pretty good spot with decent parking options around. read more

Went to get more information about a new phone, the representative didn't know much about the items that are being sold and left us to go work with another customer and told us someone else would be helping us. If he was already working with a customer when I walked in why would he try to help me?! The second representative Vincent didn't know much about the items being sold either. Although I appreciate his honesty why are they working here if they don't know anything about iPhones. Left without a new phone or any additional information. Since the representatives didn't know about the products they sale I guess I will try to research their products online. Very disappointing. read more

Drop off went smooth. No complaints:) Account returned to normal. Customer service was great!

This Xfinity Store and Xfinity Mobile service in general is terrible. I believe they are actively trying to steal money from their customers. I notice that in the Xfinity Mobile app if you live in California you have access to a special number to call to report fraud. This shows that action has been taken against them in some local governments to protect consumers. In December 2022 my husband and I went to the Courthouse Xfinity Store in Arlington, VA. We had 2 items of business to take care of there and the agents at the store messed up both of them. The first item was that I added my husband's phone as a second line because of the newest plan for 2 lines and 5g for $60 per month. They said they added us to the new plan and that everything was set up. The second item of business was that during January and February we would be traveling to South America and Mexico. We asked them if we could set up a plan to use our phones (calls, texts, data) in those countries. The agent gave us a long explanation about Global Pass and the Mexico Canada Pass. In the end we decided that for the South America trip we would just remove the SIM cards from our phones and use wifi when possible. The agent told us that when we were in Mexico we could use our phones as normal because we have the Canada and Mexico Pass. When we got back to the states we found out that he was wrong and they charged us $117.33 for calls, texts and data used while we were there because the Canada and Mexico Pass only lets you make calls to Canada and Mexico FROM the US. While I was on the Xfinity Mobile app trying to figure out the charges and who to call to fix them, I noticed that we were charged $90 for 2 lines in January and February. So while I was talking to the Xfinity reps on the phone about getting a refund for the Mexico charges (which they only partially refunded by the way) I asked about fixing the plan I was on. They changed the plan so going forward I am on the 2 lines for $60 per month. But they refused to give me a $60 refund for the two months we overpaid ($30 each month). They said if I had caught the problem in January I could've got the money back. When I asked what difference does that make, they said that the bills are too old now and they can't be altered?!? It didn't make any sense to me. They said that because the charges are marked legitimate in tier computers they can't refund the money. I suggested that if the January bill is too old, could they at least refund me for the Feb 5 bill since it's still February and they said no because that bill is also too old. None of it made sense. I realize that there is a slight possibility that I signed my husband up for a second line knowing that the cost would $90 per month, and now I'm trying to pretend that I meant to sign up for the $60 per month all along. But that isn't correct. The manager, Nora, who I spoke with told me that the only way to solve the problem is to go back to the store and talk to the agents there because they will have notes on our original visit and if those notes say that we asked for $60 plan, they will be able to help us. Sounds simple except that we live 3 hours from that store. She said there was nothing she could do to help. I asked if she could call the store and we could all chat together to solve the problem right there and then. And she said they can't call the store- they have no direct dealings with the store. Seriously? You're a phone company. You can call anyone you want to call! I asked Nora if there was any other way to make it right. Perhaps compensate for the lost $60 through a credit or something and she said no. At this time we are not able to make the trip to Arlington to solve the mistake they made and after some research I see that we also cannot call the store directly to try to solve it over the phone. That stinks! My mistake was trusting that Xfinity knows what they are doing. Both with the travel advice and the 2-line plan. My husband and I left the country and didn't watch Xfinity like a hawk to make sure all the T's were crossed and i's dotted. And now not only do we have to spend hours on the phone fixing their mistake but we have to travel 3 hours on the road at a time that is very difficult for us. I really felt like what I was being told on the phone was - if you'd caught our mistake earlier you could've had your money back, but because you didn't, we get to keep your money and you're out of luck. This is why although I've been an Xfinity customer for a few years now, I am considering switching. In December, I brought them more revenue by convincing my husband to take advantage of the 2-lines for $60 deal and this is how I'm treated for it. read more

On other's recommendation, I made an appointment by going to the website. I showed up early and was in and out before the appt. time. I had trouble finding it because I saw the big "1515" on the office building. But it is next to that. I also had to pay for parking. I was greeted by a guy who took my cable box and gave me a ticket. He told me to walk around the wall and wait. As soon as I walked around the corner, a young girl said she could help me. She proceeded to generate my receipt while we discussed her very cool chrome nails. It was fast and efficient and everyone was nice. Freaky Friday. Well I had to change this from 5 stars to 3stars. When I turned on my TVs when I got home, one wasn't working. They disabled the wrong box. A 19minutr phone call to fix. read more

Felt necessary to say how amazing the service was. Super quick and prices were reasonable. Totally recommend to anyone who needs internet/cable. read more

Fast and quick service! My friend and I came in to switch ownership for our account and Aminata was very helpful and knowledgeable.

Fast and quick service. CSR was jovial and processed the tv adapter return quickly. Awesome experience.

This place is customer service hell. I went in to return a cable card and the "greeter" took my cable card and asked for my first name. I thought to myself "hmm looking up an account just using a first name and cable card barcode is a weird way to do things but ok..." He then printed out a small piece of paper with my first name and a barcode and told me "please take a seat a customer service representative will be with you shortly." I stumbled away kind of confused and then I turned around and said "wait why do I need to talk to a representative, you've already taken my card?" He replied "The representative will be able to print a receipt for your return." "How long is this wait going to be?" I asked still very confused. He replied "about 20 minutes"... That's when I blew my gasket. "Why would I wait 20 minutes for you to print me a receipt? I already gave you my cable card and you've already processed it. Why can't you just print out my receipt?" He said "sir only a customer service representative can print a receipt. I am only a customer greeter." I asked, "wait are you serious? Listen I just want to return my cable card and be on my way. I'm not going to wait 20 minutes just to return something, especially since I already cancelled my cable service over the phone." At this point a customer service representative (who appeared to be doing nothing at her desk) chimed in with a customer service classic of "sir, this is the policy. There are other customers who are waiting. To get a receipt you must wait for a representative." I then remembered that the Comcast CSR that I spoke with on the phone told me that I could take the cable card to a UPS store and they would mail it to Comcast on my behalf for free. So I said "ok give me back my cable card, I'm just going to take it to UPS where I won't have to wait 20 minutes to get a receipt. I can do that right?" The greeter frowned and said "yes you can." So I said "ok I'm going to do that then." He went to the back, got my cable card, handed it to me, and then I exited whilst cursing under my breath. tl;dr: DO NOT COME HERE. PROBABLY THE WORST CUSTOMER EXPERIENCE AND "POLICY" OF ALL TIME. read more

The rep (IVAN) advised my SO and I that we could get internet service set up at our apartment complex 6/18. I admit we should have confirmed with our leasing office what providers were permissible at our complex. Nevertheless, Ivan advised we COULD have service. But due to our apartment being old and having copper wiring the router would need to configured differently. We were advised that the account set up would take 24-36 hours and WE WOULD BE CALLED WHEN THE ROUTER WAS READY TO BE PICKED UP. That NEVER happened. WE CALLED EVERY DAY AND WERE TOLD IT WOULD BE READY THE NEXT DAY AND THE NEXT DAY MULTIPLE TIMES!!. We spoke to multiple reps (BRENDA) 6/22 and were advised the router wasn't ready BUT IT WOULD BE THE NEXT DAY. Here's the best part of this ordeal: we called Xfinity's customer service and were were told that Xfinity' CANNOT service our apartment due to a telecom agreement with another service. So, essentially the reps mislead us to wait for a service that would NEVER happen. Thanks to the reps I'm behind on work and spending money to travel to my old apartment to have Wifi for work. read more

The people in the store were very king and helped a lot! When setting up my internet, I called their online customer service and Jared did a great being patient with me and helping me set it up! read more

This review is not against this store, but for comcast customer service. I'd like to share that I worked in a call center many years ago for a utility company, and comcast by far is the most frustrating and time-wasting customer service operation on this planet. I simply wanted to negotiate a new rate on my expired internet contract. You call the main number, and have to navigate 20 different prompts. The automated system tries incessantly to get you to keep you from talking to a human, and encourages you to go to their website. The frustration goes to level 10 when the address linked to your account has a different phone number than where you are calling from. To get to an agent it wants to you respond to a text sent to the main phone on file... to try and 'beat the system' I instead followed prompts to establish new service (a trick of the trade!) which is equally as frustrating. After 3 hangups and 30 minutes later, I instead hit the "New business account" option to get a rep. They did not want to negotiate on my rate thus I had to renew for $10/mo more for the same mediocre speed. It's an absolute token to the monarchy that Xfinity/AT&T/ and other massive companies have built where they put profits over people, even when folks like myself where I work in the medical field and I am 100% reliant on internet to perform my job, am having to climb a mountain just to get a human on the phone to get help. There may not be great options for internet but I am here to tell you your future customer support for this company will not get any better! read more

This place is responsible for the best, easiest, least-hassle experience I've ever had with Xfinity/Comcast. I highly recommend this store over any other I've dealt with. The staff is polite, professional, and ready to help. I can't let good work go unnoticed - great job, guys. read more

WOW! After spending 2 evenings on the phone with comcast/xfinity customer service for greater than 1 hour each time, they could not resolve my issue and I think they hung up on me on purpose :( Very frustrating. Needless to say after this experience and reading the reviews for this store location, my expectations were VERY very low. I even said a prayer and had a snack right before entering the store to prepare for poor customer service. Thankfully, I was WRONG! I was greeted immediately upon entering the store, it took maybe 1-2 minutes before someone helped me. I was in and out in about 15 mins.The young lady who helped me was professional, courteous, and knowledgable. Highly recommend going to this store for great service! read more

Comcast treat customers horribly. It's so disappointing to have to deal with fraudulent companies like Comcast. I cancelled my Comcast service over the phone b/c I was moving to an out of service area. After I cancelled, Comcast charged me for an extra month, charged a $150 termination fee, and reported me to collectors as I disputed my final bill. B/c I value my credit, I paid the bill, but they are total fraud. It's horrible that we are forced to use their services b/c they have a monopoly in certain service areas, when they will penalize us if we move out of Comcast service areas for situations beyond our control. If you are boxed in to a Comcast contract like I was, as the only service provider in your area, don't do it. read more

Make an appointment ahead of time to avoid waiting. Also try and see Vincent, he seems to be the only one there who knows what they're doing. read more

Went here when the help line wasn't. Made an appointment for 9am and was seen right away. Vincent was extremely helpful and resolved a problem that "only the billing department could solve" per 800-XFINITY. Will be back for any Comcast-related needs! read more

So here I am again, back in the same building Twelve (12), YES TWELVE Years later and still dealing with the same useless Comcast internet service; i.e. some to none. And again, because I WFH the issue is critical. I cannot get Verizon FiOS at this location (someone getting paid off?). But I will happily sign up for Amazon's service when they launch HQ2 read more

Since 1992 I have paying Comcast for Internet and Cable Services. This past January they raised my payment to a reasonable amount. This month they raised my payment AGAIN to an unreasonable amount. I called and talked to several reps. to return said monthly payment to the Jan. amount. They refused. Apparently loyalty counts for nothing with Comcast. Don;t recommend Comcast at all - apparently during a pandemic when people are out of work they think it is a grand idea to raise their rates not just once but twice. Apparently they have enough customers and no long need me. Starting the process of shopping around. read more

Typical terrible service provided. Incompetent "agents" on the phone, five business days of continuously lying about having a technician come visit "onsite" to make the lines hot (technicians never came), lied about how fast the internet speed was, inability to correct input my address, and absolutely horrible automated answering service that spins you around in circles just to get to talking with an agent. The only reason this company makes money is because there a such few cable/internet service providers. You are the worst. read more

Worst place on Earth! Spent 2 hours on the phone and got no where. So came to them and it was even worse. I hate you Comcast. You truly are an evil corporation! read more

i've had comcast well over 20yrs now.i usually dont do reviews but it's that time! what a hugh disappointment! i have the trio,internet,phone & tv.my phone & internet havent been working since june! aware of this comcast still billed me! then had the nerve to send a tech out to my house, who phoned ( on my cell) he said he was aware of the problem....but he couldnt get inside the building..anyway, i rescheduled...this tech, was not only rude, he made me want to cancell my services right then & there.turns out the 1st tech repaired the problem & i dont understand why i wasnt aware of this......no contact from comcast.my phone just started to ring, with the new tech here! ( who did nothing).....im very disappointed....thinking about going to verizons. read more