Worst and most degrading experience I've ever had anywhere. John, our service rep at the Danvers MA Xfinity location, barely let us speak before his nasty attitude emerged. Very accusatory and refused to even hear anything we said. Belligerently Told us that if we wanted to lower our bill that we'd have to give up services. Tried to bulldoze us & when that wouldn't work claimed that we were trying to tell him his job refusing to speak to us further. It would be nice if we could complain to Xfinity about this but it seems that most people who work for them have the same set of ignorant skills. read more

We came here about 30mins after opening. We were number 11 in line to be assisted. No worries because our schedule was clear. We came in to transfer a phone line from Verizon to xfinity. We had all information needed. Louis assisted us and was fantastic. He communicated every step of the way. I felt bad because he had to get help with our unique situation. Again no worries as he was doing his best and was really great. Finally we realized we need to unlock the phone number. Once that was done everything was smooth sailing. Thank you Louis. Overall the store was open and bright. Lots of space and seating which was nice. I'd recommend that they label a section of where individuals with appointments can sit/wait and a section labelled for walk-ins. You could see that some folks were frustrated because it seemed like others were 'jumping the line' and all the other staff could say is they have an appointment. It would be easier for everyone. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Danvers, Massachusetts

my experience was the most dehumanizing experience i've ever had. I will never deal with this company again. Once I retired and turned 65 I asked if there was a discount for Senior Citizens/Disabled and or Limited Income. I was told no. i was FORCED keep a $10.99 Sports package even though I wasn't in a contract. I watched approximately 12 channels on Basic and paid every month over $200. They lied to me for over 6 years. Now I find out about internet and streaming and entered tnis encounter with 6' strong young man who was threatened by an old lady who was frustrated and see photos. These represent the review I left on Comcast. read more

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I few months ago I was convinced to switch to Xfinity Mobile. I was told that because my phine was old it could not be ported over but they would give me a free phone. Seemed like a good deal. Problem was that I was charged for the "free" phone. I called and was told it was a mistake and I would be given a credit. Then that next month I was given a credit but charged again for that month. I called again and given another credit, this kept repeating. I finally went down to the local Comcast store. They put me on a video call with someone who told me that even though I was given a "free" phone the representative accidently forgot to put the correct incentive in and there is no way to fix this. So I simply need to call Xfinity every month for the next 19 months and ask for my credit and it will be fine. This is a terrible way to run a buisness. I now tell everybody to watch out for this scam from Xfinity, My question is are they incompetent or unethical because there is no other option? read more

I had the worst experience. I was told by the online chat I would need some documents. I make an appointment, do in with the documents and told they couldn't do anything. But it was my fault someone who wasn't with me at the time signing up for my own account because the account holder on my account and I had to contact him to remove him. I then went to Saugus and it was all figured out. I will be going to Saugus from here on out. read more

I can't say enough bad things about this store and Comcast in general. The people here are lazy and dumb. They don't explain things and make you wait unnecessarily without being able to tell you what you need or how long it will take to speak to an agent. People with appointments are always put ahead of you as a walk in, which they don't tell you upfront. I waited an hour and a half for a 10" meeting which told me that if you have your own router and not Comcast's they can't help you from the store. read more

I went there to upgrade my modem. I made and appointment ahead of time. I did not have to wait long. My cashier gave me a quick question about adding mobile service or upgrading my plan, and was pleasant when I declined. I have always had good service at this store, but it makes a huge difference if you make an appointment online first. Our cashier was LF6. read more

Everything. Awful service. Ride greeters. Products are awful. Spent hours with them trying to get their newest product axiom to work. What a joke! I'm returning this piece of junk. read more

As a whole, the business entity of Comcast is a disgrace. Cannot reach a person on the phone to conduct typical business, ask questions, update billing information SO THEY CAN GET YOUR MONEY. The store design, in appearance ONLY, is trying to look like Apple. No way to make appointment for in-store help... Just go and wait MORE after spending hours on the phone. I'd never personally have ANYTHING to do with this place, I'm just helping my brother read more

This is for the store at 366a Broadway Saugus Ma. They don't even list it. Well.. I waited 25 minutes.. some rep then scanned my NH license. This won't scan sir. It's a legit license I said. It won't scan. I can't help you.. NEXT! They suck. I am cancelling my new Xfinity phone and staying with Sprint / Tmobile. They can't even handle a phone call. Later that day I waited probably 30 minutes.. Oh.. sorry .. wrong area.. another 20 minutes.. This guy knew what he was doing .. said "Oh they gave you the wrong number.. you want to tranfer your number right" EXACTLY! Then they hung up! Don't waste your time. read more

Carolyn Sapochetti was very helpful and friendly. She helped find us the best deal and went out of her way to help. She was super nice and had a great attitude. read more

I am leaving this review for Comcast corporate. I couldn't find it on yelp so I put it in the first Comcast/Xfinity business. I've had somebody sending me emails close to 5000 and have been bothering me for two years. I called and ask them if they would please delete this person since there is no way for me to do it. I didn't want her emails coming through to me anymore, as far as I'm concerned it was harassment. The guy was very good on the phone said he would do what he could but he couldn't do anything until one of the security guys got involved so basically this person was allowed to send me about 800 more emails that weekend while I wait for them to call me. I got a call from somebody pretending to be from Xfinity but because his number wouldn't come from an Xfinity and I couldn't prove who it was. I took the number down called the Comcast customer service and they said that number had nothing to do with Comcast. So guess what two years have gone by and I'm still dealing with this person who sends me between 3 to 200 emails a day can't get it stopped I can block them I bought the phone I blocked the email I blocked everything I could block on my side everything keeps coming through to me with a little red X next to it I don't want it coming through. I want them to leave me alone and go away. I am giving them this because I don't have the stand why I can't control my own email. Why can I block out people I don't want coming to me and by the way, no I don't want to switch to the phone plan because guess what you can't handle your email plan I can only imagine what you're doing with the phone plan that is my review get different email get different Wi-Fi get different everything because they're overpriced and they give you nothing for your money. Thanks for the concern Xfinity and thank you for allowing this person to keep upsetting me every day. read more

Worst possible response. My cable has been frozen 4 times in 1 week after spending over $300 a month!!!!!!! This monopoly needs to stop in this area! I think they are beyond ridiculous. With the amount of money all of us spend, they should be able to hire actual humans to respond to their television or internet issues!! Very disappointed! I am certainly not alone!!!!!!!!! read more

I have never encountered such horrible customer service. they should be ashamed of themselves. You can't talk to a live person and when you go they disconnect you. it's obvious Xfinity doesn't care about their customers. read more

Worst service store. I walk in to see some weird guy on an iPad doing check-in's and I ask him a question about picking up my internet that I had just ordered and if I needed who's name that's on the account to be there to pick it up. He sounded clueless and said to ask one of the two employees that were busy and had a stacking line of people wanting to get help. So I walked out and came back a few days later to be told that I would need to come back with that person who's name is in the account, of course. If only they knew how their own company policy worked smh read more

don't bother wasting your time, 2 hour wait to simply pick up a cable box.... no installation I just need the box. Trash

Took 20 minutes longer than necessary this morning at the store... I was the only customer in the store with at least three employees available. Chuck (No ma'am I can't help you I just got here it's going to be a few minutes....) David (pacing up and down store ("Someone will be with you shortly") and another woman aimlessly typing away at keyboard. People hate Comcast for a reason.... read more

I signed up for xfinity online via their website. When I tried to activate my new service, they couldn't find my confirmation number, so they said. Next, the person on the line tried to add $40.00 to my already confirmed deal. Then he sent me 4 different updates, all with different prices and packages. The 6th time, he finally resent the package I selected online, but he changed my selected phone number. An absolutely ridiculous experience. No wonder why cable companies are losing market share to streaming. It's not just the lower prices, it's bad service over and over. read more

I went in prepared for the worst because 1) it's Comcast, and 2) the other two reviews here. Instead, I was greeted with really easy iPad check in. I waited a few minutes while they finished up with other customers. I listened to the other 4 conversations happening and they were all really friendly, pleasant, and helpful. People were moving in and out quickly. I got called up quickly, returning a modem I'd switched out. It was quick and easy, Erin was SUPER nice, and when I asked about the new voice remotes she said "oh sure, let me get you one". I told her I didn't have one to switch out right now, she said it wasn't an issue, no charge, and I could drop my other off anytime so they can recycle it. The inside is spacious and easy, there are chairs and benches if you need to wait. The worst part is parking at Endicott Plaza, but I got lucky! I'd absolutely go back again for any kind of equipment switching, etc. Really easy, convenient, and the hours are really great when you work full time. The only reason it's not 5 Stars is that it is still Comcast and they're monopoly thieves and they make me insane. read more

Today I went in because I currently use Xfinity Mobile. I was desperately in need of a new phone due to mine being broken and not able to use. I went in asking if they had any Iphones In stalk and the guy said we do but since we're understaffed we cant sell you a cell phone... like what? I am now out of a cell phone until they become staffed enough so they can sell me a phone. I am so confused and pretty disappointed that they wouldn't sell me a phone while mine Is broken and unable to use while being a loyal customer. Makes no sense. read more

I've had Comcast Internet service for several years without any problems, and ignored many messages about my outdated modem. When my service went down I knew I'd need to replace it, and also wanted to check a few other things about my account. Checked the store online, made an appointment for my lunch hour, and went in and met with John. He was friendly, clear and competent, didn't try to up-sell me, didn't talk down to me because of my age and gender. I walked out with just what I needed in terms if information and equipment. read more

You know I had Verizon and unfortunately here in Beverly they don't offer it because Comcast Xfinity is horrible between the connection problems I'm having it's in constant interruption in service not to mention they charge so much for it it is horrible read more

I dreaded calling Comcast again after such great service from Verizon. But unfortunately Comcast is the only provider in Peabody. I placed my order Aug. 21st. with ground shipping. Two weeks later, I still have no modem. I called the Danvers store and the rep was not very helpful. She said it would be overnighted and blamed UPS. Couple days went by and I call again. Then she tells me to hold on and hangs up on me. I call customer service and chat for over an hour and they could not resolve the issue. Comcast service is absolutely garbage. They can not even ship a simple modem to a new customer. If you have Verizon in your area, you should call them today and realize how lucky you are read more

I walked in only wanting to return equipment. Someone greeted me at the door, took my equipment and gave me a barcoded slip. Then proceeded to tell me I had to wait for 7 people ahead of me that were also getting their receipt. WHAT??? why not give me my receipt instead of a barcoded slip. What a stupid way to run a store!!!! 30 minutes later I get my receipt. This place is a joke read more

Don't ever go to the Xfinity store in Danvers on Endicott Street. The check-in guy was the most arrogant and unprofessional person I have ever met in my life. I had such a hard time and he gave me such a hard time that I had to leave and go to another store. So rude. Don't ever go to that store and less you feel like being treated like you're worthless read more

My experience at this location was phenomenal. Bob was so nice and understanding and was so willing to help in any way he could. This was such a refreshing experience after spending the last week not getting any help from Comcast chat or phone. Thank you Bob!! read more

The greeter Rob should be fired at Danvers Ma xfinity store He gave me and my girl friend such a hard time returning equipment was very rude and uniconsiderate would not make eye contact with us. She just lost her mother he said that is not my problem mumbling stuff under his breath about us. He told us you have to wait in line like everyone else. Very rude to every one else walking through the door kept giving us dirty looks and laughing at us. One person came in after us he return their equipment with out a problem. So we got call up to the customer service counter his named was Juan I ask him a question about the greeter name he was very helpful. He ask us what is wrong we told him your greeter Rob is very rude to us. He apologize to us. Juan was awesome handling the situation. Juan said sorry for your lost. try have a nice day Juan thank us coming in today read more

Awesome layout! Self check-in once you enter the store as well as being able to make an appointment online! Staff is friendly as well as informative! read more

comcast is the worst services! all your customer service reps are totally stupid. and you can never fix the frigging issue i have. ever day between 10-3, i have to reboot over 10 times and only have internet for maybe 3 minutes after it take 10 minutes for my service to reset. i am so glad i pay you 200 a month for the worst service ever. i might be doing dish because they have better and smarter reps. i will pay your stupid fee to get rid of this awful service... read more

Natalia Diaz from the 139 Endicott Street Danvers, MA store was fantastic. She helped me create a new account and was SUPER helpful and friendly. She was clear and very nice. She made sure I had everything I needed and made sure I understood my entire account and contract. Very happy with the service from Natalia Diaz. read more

I just came back from an easy return of a modem. I recognized the guy at the desk, because he had been so helpful last summer as my tech-savvy Dad transitioned to a nursing home, where he insisted on upgrading his TV and internet service. I laughed at the last review, and I almost did the same 4-stars because we have to hate the Comcast monster, but I am very happy with this location. read more

I went to the store to pick up my new equipment since I am a new customer and a Associate named Diana was so rude to me. She first told me that she couldnt find my account and then she said that the offer that I signed up for on the phone is wrong. She was so obnoxious. I am going to file a complaint against her to corporate. read more

Unethical sales practices- I received an email with a survey regarding my supposed "visit" to the Danvers Comcast location. I have NEVER stepped foot there. Long story short- I replied to the survey and got a callback from someone- somebody at this location had accessed my account and added services to it ( HBO&STARZ) without my consent! The person who left me a voicemail stated " my account was accessed by accident but he is going to keep the HBO and Starz on so I can try them out" UNREAL! This is such a violation of any companies code of conduct, ethics, commission fraud. I am reporting this to the AG office, it really stinks that Fios isn't available in Peabody because I am stuck with this horrible company ( boyfriend watches tv otherwise I'd cancel it ASAP) Nevermind I pay almost $200/month for the slowest internet package and one DVR, no special channels. They treat longtime customers horrible, new customers get a great deal, this breach of my account is truly disgusting, I'd like to see the employee fired. read more