Josue was a great help when I was shopping in store, very attentive and demonstrated excellent customer service when I was seeking help for my internet bill. read more

I visited late on Thursday evening, and the store was crowded with customers waiting for a staff member to discuss their Xfinity needs. It was chaotic, as I waited for about 10 minutes without knowing when I would be called upon. Staffer Alexa Henriquez saved the day! With positive energy and excellent interpersonal skills, Alexa aided me and another customer who was returning Xfinity equipment and made quick work of it! I loved her pleasant spirit, and it made my night! I liked my Xfinity Internet while I lived in Denver, and I would subscribe to it again if I lived there again. Priced well, is a good app, few issues. read more

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but unfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to. read more

Not this store really just Xfinity in general but for some reason I "can't post on their website". I am sick of this service. It's coming to a close very quick and I'm actively searching for another service. I have ask a tech to come out to check my service. All that's done is they plug in their device and say " I got great service". I explain my symptoms I have. Having to turn phones on airplane mode and back off to get a connection. Having to CONSTANTLY reset the server to get a connection in the house. It's ridiculous. I pay the most expensive package to ensure I can provide the best service for the family and yet it's not consistent at all. Constant buffering. Constantly in and out of a signal. This is getting stupid. I pay way too flipping much for this much hassle. I can't get service through the entire house. It needs to be fixed or I'm done. You're up Xfinity. read more

Very disappointed with the behavior of Alexsa and Juan. When my mother politely asked if they spoke Spanish, we overheard them mocking her after she walked away. Extremely unprofessional and disrespectful. This kind of behavior is unacceptable and reflects poorly on the business. read more

staff really friendly great customer service got helped from Josue!! Definitely recommended!

I had an appointment for someone to come set up my internet at my new house between the times 9am and 11am and no one showed up. I had to take time off of work so I could be able to be at the house. Very disappointed in this service so far read more

Was the worst service I've ever had so many hidden fees and rude service was paying almost 200$ a month for ONLY internet honestly Xfinity is a joke of a company read more

Worst Xfinity store! I made an appointment because I needed help for things I couldn't get help with online or over the phone. the rep was rude, two employees were running around play fighting, which took the attention of the rep helping me. apparently he would rather play with his colleagues then help me, the only client in the store. I just needed a new remote because my old one is broke. I also need a cancelation of a service on my account. He gave me a new remote and said he couldn't help with my account cancelation. He didn't even try to help me. Now I'm home and the remote won't connect to my service. probably because it's not a matching set. What a waste! read more

excellent excellent excellent customer service. I could only wish we all could find excellent customer service like this everywhere we go. from their respectful manager with full of joy and passion at what she does, to her sales team with absolutely the best attitude ever. alexia did not only assist me with the many questions I needed answered but definitely convinced me that I came to the right place for peace of mind. they all work at their best and won't stop until problems are resolved. thanks to them, I got a brand new iPhone and an iPad with the best price ever! read more

Xfinity Mobile is just awful.... They have been nothing but a headache since I started with them- and even leaving has been a nightmare! Nearly a month later, my new service doesn't work because they inexplicably turned my service back on two days after I canceled and paid off my phone- and charged me $35 more a month because I canceled my home WiFi at the same time I canceled Mobile! As of today, I have had erratic phone service for an entire month, got billed for service I canceled and new service that doesn't work because xfinity never ported. Please, save yourself hours of grief and headache and go with ANYONE other than Xfinity Mobile. read more

By far the worse Comcast store I've ever been to, the manager of this location is total trash, the poor woman thinks she's above the world yet working at a Comcast store. When asked for regional BS lies are told, then we got Mr Potato head Juan who thinks he's all tough just interrupting conversation that don't include him. Then they want to play the story of we aren't a corporate store like if that's suppose to be an excuse to not do their jobs and provide the equipment needed. I've had no internet for a month all over them not providing the correct system for a home of my size. I'll give this place a 0 stars read more

I called to get help with my cable, was tricked into changing my plan, I told the guy I wasn't sure about it he said no worries I have 30 days to change it back! This was supposed to save me money. They removed one of my tv's from my plan and down graded my DVR space. I called and said this is not saving me money please change it back to my original plan. I was told no you can't do that it, no longer is available. This was a huge bait and switch! This is disgusting they just wanted me to commit to another year contract. Just sick, during a time when people struggle to make ends meet! I would never recommend! read more

Very bad customer service ! Sale associates don't want help customers, very rude ! Never go to this location!

Terrible customer service. If you need to go to an xfinity make the drive to another location.

They're staff is just not interested in getting anyone taken care of in a timely manner.

Over the last few years Comcast/xfinity has become awful. If anything ever goes wrong expect little to no help and a long wait time. Switched to century link for internet and use free Pluto tv which seems to have just as much if not more than basic cable minus sports does lack a little but when your saving $100-140 every month that's easily solved. If you service works it's okay but a rip of if it doesn't then good luck. read more

I would not recommend this company. they screwed me three time in one week to install my service. All they could say was that they don't understand how the ball could be dropped that many times. not a way to start a business relationship. read more

Terrible and dishonest business practices. I went there to get new service, and gave them the chance to win my business. They had agreed upon matching the online promo of free installation, which I never received. They will lie to your face and say anything it takes to get the sale. For instance one associate who was not even helping me chimed in and told me I could get a free iPad after I was talking about getting internet and tv service for my home. Come to find out, the free iPad was only if I ordered mobile service from them as well. I was not willing to add a new line of service for $45/month over two years so that promo never applied to me. The associate was very unprofessional and never let my rep finish the sale without chiming in, when I never asked for his opinion. I will never set foot in this or any other XFinity store ever again. I caution anyone to go into a store because your best offer is via their online services. I am still waiting on the $89.99 installation refund, and I am not holding my breath to receive it. If you want to be lied to in person, go ahead and go to the store. Like I said, I will never make that mistake again. I am gladly cancelling service and moving onto a competitor. read more

Xfinity is the scum of the earth. I had Xfinity internet for years had no issues. I decided to get there mobile service everything was fine ordered me and my wife's phones in October. They told us one phone would show up in November the other in December. Great. Well the first phone showed up. The 2nd phone did not. So I called customer service and they told me it has been back ordered until end of January. No text or email to tell me. Ok fine. Waited until end of January, nothing! Go into the store they say something went wrong with the delivery and they had to reorder it and would show up in February. Already irate at this point but agreed to wait again. End of February comes and still nothing go back into the store and they said something happened again with the ordering. Like really this is your 3rd time ordering this phone how is this possible. So I cancelled all my services and not it is a cat and mouse game for me to have them unlock my phone so I can switch carriers literally talked to 4 different people and got 4 different answers on when my phone would be unlocked. I wait the 48 business hours the last person said and received an email saying my device was not paid off so I needed to call them. Which my device was paid off. So the last guy I talked to said 1-2hours and the phone would be unlocked again it's been over 12 hours and phone still locked and having to call back. It is ridiculous how they string you along like this and such a waste of time. While I was in this store explaining the situation they could care less about what was going on. They will also strong arm you into the worse internet coverage. I had 250mbs for 50 bucks a month. They told me the best they could do was 150mbs for 70. Then if you cancel your internet they charge you an additional 25 bucks per line on your mobile service and don't tell you this when you sign up for mobile service. Go with CenturyLink a lot cheaper and better internet and just pay the little bit of extra money per month with Verizon or someone else. This company hires the most incompetent people I have every dealt with in my life. read more

I would first like to thank Brandon at this store for helping me and my husband through such a long tedious process to simply return my device. I was given the wrong phone so my husband went in to return it the same evening and ended up staying there for 3 hours because they couldn't figure out how to do a return. They created a ticket and said someone from support would call us when my correct phone was ready for pickup. Received a call on Wednesday that my phone was ready for pickup. I made it to the store on Wednesday at 6pm right after work and didn't get out of there until 9:30pm! I didn't get a chance to eat dinner or see my son! He was fast asleep when i got home probably wondering where mommy was all night. When I arrived I was told my phone wasn't even ready and they had no idea who's called us to come pick it up. I was livid! I called my husband and he got someone on the line from support and they worked with the tech in the store for over 3 hours to get my phone returned. My rating has nothing to do with the amazing service I received from Brandon. He deserves 5 stars!!! I came in the store livid and shouting and even though I was there forever I left smiling and in great spirits. He was very calm and very patient through the entire process and MADE SURE our situation was handled! The store closed at 8pm but there was no way he was leaving until I was satisfied. His service is the ONLY reason I didn't take my business elsewhere. Thank you so much Brandon as you provided the best customer service I've received in quite some time. read more

terrible on line services it is very hard to hold any agents, very verify many many questions, only through chat with agents, chat with you for long time then finally, you are not the account holder, then we are not able to help you! read more