My husband and I had dealt with many Xfinity stores the Oakland and the San Leandro store. His…read morephone stopped working and he was already on his fourth day.. for some reason, the e-card was not connecting, and no one knew what to do with it. We came to the Union City store, where Felix Aguilar was there.. He took the patients to listen and the time to fix the phone.. this man should be a manager, his professionalism, and how polite and comfortable he made us feel through this frustrating process that we had already been through. Felix Aguilar retail sales. Everyone should request him.. He's the best of the best of Xfinity.. what a great representative for this company. I can't even explain to you how frustrated and angry we were of the issues that could not be corrected.. he fixed everything this man deserves a definite raise or promotion. Because of him we will stay with Xfinity and will probably always go to the union store.. and we don't live close to their. Thank you, Felix. I can't tell you how much we appreciate you.. Wilson Nacario and Deborah

Visited the Xfinity store in Union City to pick up a self-install modem. This appears to be a…read moreflagship location in the only major shopping center in the area, so a busy Saturday night is not surprising. What was surprising was that only three associates were working while the store was packed. I was told that even simple self-install modem pickups go through the same queue as full-service transactions. That meant a long, awkward wait just to grab a pre-ordered box. To be clear, the employees were apologetic and professional. They were doing the best they could with what they had. This is not a frontline issue. However, from someone with 15 years of retail telecom experience (including time with AT&T), this is a staffing and workflow failure. Peak retail nights in high-traffic flagship locations require proper coverage and throughput planning. An express pickup system or adequate staffing would dramatically improve customer experience. I genuinely hope the regional director reviews store performance and addresses this. On a major shopping night, this level of understaffing is unacceptable.

I love the Xfinity Store. I had a broken channel changer which they just replaced for me. No…read morequestions asked gave me a new one. The man that helped me was very friendly, helpful, and knowledgeable.

I live in a group house: the house member in whose name our i-Net service is listed had fallen…read morebehind in payments I went in to catch up. The service clerk on duty led me to a kiosk and told me to enter the necessary information and walked away. I turned to him and asked for assistance, he came back, said "Press this button." and then again walked away. He showed absolutely no interest in helping me pay our household bill. He announced his kiosk would not give a receipt for our credit card payment as thought he were proud of the fact. This store has a terrible local reputation and now I know why. I can't remember having had worst or ruder customer service. AT&T here we come. How does xFinity stay in business with this sort of local support?

Arden installed a roof antenna and ran new cables to the television. Arden is professional, polite…read moreand timely. He did a clean job and navigated blown insulation. He labeled everything. His bid was competitive. Overall, very pleasant to work with.

I used another installer for my first Starlink system, but when I upgraded to the new system, I…read morecalled Arden and I'm glad I did. Why? Simple. Super service, fair price and excellent installation. They'll get my business in the future.

Stopped by to review my current service plan. Ended up saving over $100 with a new cable…read moretv/internet/phone plan for the family. Always pays to review your existing plan. It keeps creeping up on its own and they won't say anything unless you tell them! Overall, I'm glad I went in. Everyone I dealt with was very professional!

Worst.Service.Ever…read more I wish that I never switched service providers. I called the 800 number because my WiFi coverage at home was bad. The CSR said that I can go to any store to pick up a range extender for free. So, I go to this store to pick it up, but the employee told me that I was "misinformed" and that I had to call the 800# to order one. On top of that, the Xfinity Stream app is the worst app in the world.

If I can give this company negative stars I would. STAY AWAY FROM JADE STAR. My friend ordered a…read moresatellite package from them and when I delivered the TV, I noticed the company gave him standard definition boxes. After talking with a girl on the phone she claims the person who ordered the package refused HD, which is completely false. They wanted $100 per box as a penalty. Remember this is supposed to be a FREE DTV package, and the tech was there just 1 hr ago. What a scam! The girl on the phone was very rude and when I tried to cancel the service she claims the contract forbids it, when Direct TV's policy clearly states the customer can cancel within 30 days if the hardware is returned, minus a $50 de-installation fee. We're going to file a dispute with DTV and our credit card company ASAP. I would hate to see others get taken from Jade Star.

Stay as far away as possible Jade Star as possible unless you want to get scammed by Jade star…read more Just like a previous reviewer, I would give it a negative star or no star at all if I can. I signed up for Dish Network for two years with Jade Star after seeing their ad in a Chinese magazine. Jade Star told me $10 would be credited to my account by Dish every month as they advertised. After a few months not seeing the credit on my bill, I called Dish Network. They said they did not know anything about the credit and they would contact Jade star. After a while, I contacted Dish again, they said the code that Jade Star gave them was not valid and I would have to take that up with Jade Star. I contacted Jade Star several times, first they said Dish would mail me the check after 1 year (which supposed to be June 2014.) Then they said September, then October, 2014, still no check. I then realized it was just one lie after another. Called them again on 11/7/2014, they told me to email them a copy of the latest statement and they would forward it to Dish Network and I should be receiving a check in two weeks. I just emailed this to them and I am not keeping my hope up. The next step for me will be taking them to court and filing a complaint with the District Attorney's office and the Better Business Bureau. By the way, when you sign up for either Direct TV or Dish Network with Jade Star, they have their own contractor do the installation and they give you refurbished cable boxes. Guess who will be responsible for the repair or replacement of the box if that box fails.

Skylight services and Commitment to Customer cannot be TRUSTED…read more My Personnel Experience , Dish Network Service Started : Nov 2008 Today is March 04 2010 : Till date I haven't received the Coupon/Check for $50 from Skylight TV. Deal with Skylight : $50 coupon for the local Grocery Store. I was told by skylight customer service agent during the dish network service registration that i will get a $50 coupon once i complete 60 days of service . This was back in Nov 2008. Till Date ( March 04 2010 ) , I haven't received the coupon . After numerous follow up's , Skylight told me that it should take 3/4 weeks to process the check/coupon . That 3/4 weeks turned out to be more than a year . On March 04 2010 , I wrote an final email to Skylight customer service In response , they are telling me now (after 1 year) that Skylight is not responsible for the coupon. I should get the coupon from the local grocery store. Why should a local grocery store be responsible for the coupon when the service is signed up with Skylight. Why the turnaround after 1 year ?????? In my opinion 1 year is too long to keep a customer waiting . Now it is not about $50. It is about the commitment given to Customer .

suck suck suck.... need them to adjust my sat dish the guy that showed up cant speak english or…read moreunderstand it disconnected my internet and lost all my hd channels had to kick him out before i kicked his ass now the office wont take my word for what happened and the bitch that is on the call center wont listen to a word i say fuck those ass holes

Be aware... after my parents, who submitted their contract n request to switch their t.v. and…read more phone to them back on 1/4/16, they did get super fast service in connecting the t.v. and it works. But for the phone part...it was not as good. Update. .. the phone finally got connected after losing connection for 2 days and after numerous phone calls. It all works fine. Would of really made a diff if they could have provided faster service. 3 stars for at least helping us solve the problem and things are working fine. I hope there will be no more issues. Update, September 2016 Issues were resolved a few days later. It seems like they made an efford in improving customer service. Another issue arose a few weeks ago, and it was resolved after 5 days. My parents are gine with them.

Unable to contact English-speaking customer service to cancel iTalkBB…read more My father passed away, and they're charging his credit card for this service that he hasn't used in months. I keep calling customer service. I get someone who doesn't speak English. Then I have to give them my phone number so someone who speaks English can call me back. Yeah. That's going to happen.