Some of the employees have a cavalier attitude and NO manners. I went in today to check on why I hadn't received what I had ordered by mail and the young man looked me up and down inappropriately. I could've complained but chose not to. I felt REALLY uncomfortable. Someone needs to tell these men that that is considered sexual harassment. I should be able to get help with my account without worrying about getting looked at in a sexual manner. Disgusting!!!! read more

I had a really great experience at this store! I just wanted to take a moment to thank them for their help. They gentleman who helped me took the time to explain things to me. He even showed me the different apps that you can download on your phone to control and monitor your services. There's a really neat app you can download on your phone to control your children's WiFi usage! I've already shared the info with multiple friends and other parents. read more

the customer service is terrible they don't give the customer any option they are curt and they don't give help to those who don't have service, I think I'm going to change to another company that if they offer better services and a treatment to the customer with respect. COMCAST have a very bad reputation !!! read more

So tired of Comcast crashing. This company is obviously failing. We had to deal with their failure to give my mom consistent phone service which sucks because she's 91. Now my service has crashed. It said "Something is wrong". Yes something is wrong. I signed up with Comcast. That's wrong. Don't do it. Anything and I mean ANYTHING is better than these incompetent boobs. read more

COMCAST BUYER BEWARE!! Xfinity's Starter package DOES NOT give me 140 DIFFERENT channels!!!!, it gives only approximately 90 DIFFERENT channels with the remainder being duplicates or triplicates! For example: MSNBC is counted as 2 HD channels: Channel 787 and Channel 1113. CNN is counted as 2 HD channels Channel 759 AND Channel 1111 Apart from how the Xfinity Digital Starter Package is advertised and promoted (with 140 channels) if you go to their website at https://www.cabletv.com/xfinity/channel-lineup/starter they list ONLY 88 DIFFERENT channels (by "category" or channel title such as NBC I have contacted Comcast and got confirmation of this discrepancy which I experience as a form of deceitful advertising. read more

The employees are very nice but I've run into several problems with them. First, the store closed at least 20 minutes earlier than it should have. Second, they convinced me to change plans to one that was "cheaper" but they actually charged me $20 more than my original plan. Fortunately, they were more than willing to remove the extra charges. read more

This store is great. The staff continues to improve on their customer service. Comcast isn't cheap but it's so much better than the competition. The Xfinity Mobile cellular service is an amazing deal. Check'em out... read more

Shame shame on you Comcast first you add stuff to our household Internet TV bill that we never even asked for then you remove paper billing with no notification whatsoever none you send me and family members warning saying you cut off her TV and you never mentioned to anyone ever that you're going away from paper billing and that it's only going to emails fourth bills and secondly the email that you guys been sending to all this time was inaccurate and wrong all wrong. I retract my other message the other people that was working the office they just treat you as a number all they want is your money the only real people that work on Comcast are the real life savers the lying technicians that are out there 24/7 when it's freezing rain when it's blowing 50 mph when it's scorching hot 100°. They are the men and women that really make the backbone of Comcast work. Your rate hiking senior citizens the elderly and you're also speed throttling when everyone needs it the most and you don't provide the adequate internet speeds that the stores are telling the customers. read more

Mariah was remarkable. We were there with my 100-year-old father-in-law and she made everything happen immediately. Opened a new station for him so we wouldn't have to wait. Understood that his impaired vision would make it hard to read the small print. Was dreading this errand but she actually made it enjoyable. Thank you, Mariah! read more

My Mom went to update her Cable package. She also got a new phone. Usually the service you get from Comcast or Direct TV isn't the best, but today we were helped by Jessica.,and Jessica has good customer service skills. I asked one of her fellow employees for a coaxial cord. He said they were out. Jessica went into the back and brought me out some. If only we could clone Jessica! read more

If I could give zero stars I would and here's why: 1) Long time customer 2) Decided to switch to a streaming service for a quarter of the monthly cost of Comcast 3) Tired of paying for a thousand (seems like) channels I don't watch and renting the modem 4) Also tired of paying for separate DVR service 5) Walked into the store today with the equipment in hand 6) the "greeter" had no interest in why I'd come in and just sent me to the next available "customer service" rep 7) Rep did not ask one question as to why I was returning the equipment. Zero interest in me as the customer and zero interest in why I was there to close my account. Big cable providers are quickly going the way of the dinosaur. read more

Xfinity is awful. 1. If you get a smaller channel package, all the other channels you don't have are still there... making it confusing and stupid. 2. They change the lineup without notice. Some of our favorites disappeared. 3. They absolutely screw you over after your 1 or 2 year initial term is over... and this is huge. All your 'savings' go right out the door unless you cancel service on time. What a racket. We all need to file complaints with the FCC about this... read more

Called Comcast and said my internet service is too slow and signal too weak. They said I needed a new modem, and they sent one. New one now installed, and signal is weaker than ever! Okay, so I'll call them and ask for help. Grrrr . . . on hold for Comcast for 32 minutes (after being advised of a 15-minute wait . . . and then they hung up. I'm ready to call another provider right now! :( read more

This review is for corporate comcast. Every step of the way with comcast has been filled with unprofessional behavior and lies. I paid $15 for self install kit which included a splitter and cable...only to find out that my house wasn't wired for comcast after attempting to set this up and spending hours on the phone. They arranged for a technician to come out days later and told me there would be no cost. The next day, I saw a technician wandering around in my yard unexpectedly. He told me he was sent to do outside work to run a cable from the pole to my house, but wasn't ordered to do inside work. He said if he got the order from dispatch he would be happy to do it. I spent another hour on the phone trying to arrange for this since he was already here and willing to do it, but was told no-go. Days later, the inside technician came and set the rest up. I signed a paper that indicated no charges would be made for this setup service. I was told on the phone that billing would begin this day as I didn't have access to services prior. All of this was FALSE. I got charged $50 for a "failed self install"/technician to come out AND $15 for the self installation. The billing started days before i even had services activated! I've been on hold this morning for over an hour and am being told I need to waste my time going into the franchise center to present this information. I'm furious with their disrespectful behavior and flagrantly inaccurate billing. read more

We had Comcast at home and requested it for our new business location. The service is more expensive with less additions that home service. The sales people aren't up front or clear about the billing and services. It took two weeks to get an installation appointment with a 4 hour window. They showed up at the last minute of the 4 hour window and still took 2 hours to hook everything up. So disappointed and the saddest part is that you can never talk to anyone who actually cares. read more

What jerks. You get cable, internet, and phone and have to sign up for two years. They say the price will be the same now for each and every month. Fuck'n lairs. My second month the price jumps up by more then $5.00. I call and asks whats up with that, and say they told me the price was fixed for two years. Rudely.. they say the equipment price went up for the TV box. Such bullshit. I'm thinking about just canceling the entire service. They violated the terms of the contract....not me. All these cable company's are the same. They love to play games for their over priced mediocre service. read more

Went online to look for offices I could go to pick up cable box, website directed me to Salinas. And for that I am giving them three stars. Customer service is exceptional, and problems are dealt with on a timely manner. read more

UPDATE: 8/12/17 My last contact with the company was yesterday when I left a VM for the manager in St. Paul MN. My original appt was set for Monday. I explained in my VM I have surgery that day. I wake up this morning to notifications that a tech has been scheduled today between two and four. Bit of faith in humanity restored. They're not just a bunch of money gobbling robots. Thank you Mr. Saba something in St. Paul. Thank you Supervisor Jerry. Really appreciate the extra mile and customer service. ORIGINAL POST: Their 800 number sucks!! Picked up my kit at local store. They give me a refurb modem with no power cord. Freakin great. Go through self install instructions. Doesn't work. Called number and Maine tells me she can't help me and A tech has to do install. Told her I'm not paying for an install when I did everything on my part I was supposed to. She waives the fee but tells me no appointments till Monday, it's Friday and I'm scheduled for surgery at 545am Monday morning. Have to do all my testing and blood work this weekend it needs to be resolved today. She tells me I can change the appointment on the app to later this afternoon. Check the app. I have to call. Call and talk to Mario and told him what I was informed. He then tells me Maine lied to me that I can't amend the time on the app but Mario will place me on a stand by list. I thank him profusely and asked to speak to a supervisor to file a complaint against Maine. Supervisor jerry then informs me Mario lied to me to! There is no stand by list techs check. There's no list for me to be placed on. Now I appreciate jerry, he couldn't do anything for me but he tried and he didn't lie. He couldn't change my appt. He contacted dispatcher of my local area and tried. No luck. I left a VM with manager Saba something In St. Paul Minnesota. We will see if he calls me back like I've requested. So to sum it up I'm a new customer. Was not given all equipment necessary and was lied to twice by their reps. Not a great way to establish business Comcast. I'm remembering why I left back in 2015. read more

Walked in with no wait. Service was friendly and efficient. I was out in 10 minutes with a new X1 box. Very happy they have a location here.

I have been to this location many times and typically they are good with customer service. the most recent time I arrived there was no greeting, I was ignored. Nicole was not very helpful she was definitely lacking the customer service skills I'd rather go elsewhere read more

Went to the Comcast/Xfinity store/office in Monterey on Fremont and received awesome customer service from Ann. She was not only knowledgeable, she was attentive to my needs and handled all my issues in a timely fashion. I read all the negative coments on Yelp in regards to this location and came in with very low expectations and can honestly say I was more than surprised. I can only say I received excellent 5 star service read more

I would give this store 10 stars if I could! After getting the runaround on the phone by the people more interested in transferring my service to my new home instead of helping me with my needs, and getting nowhere with them, I decided to go to the store to cancel service as I'm moving to the East Coast. I was greeted by a gentleman named Joseph Sanchez and had my equipment with me and let him know we are moving. I let him know I needed to cancel service because we are moving to the East Coast. Joseph said "Of course, lets take care of that for you." I was out of there in less than 5 minutes. Joe did ask if I'd like to transfer service and I told him I won't know until I move there and would take care of it when we get there. Joe said "sounds great and also told me about the new cellular service offered now. Because of Joe's customer service I may very well stay with Comcast. At a time of craziness, it was wonderful having the amazing customer service Joe provided. Well done Comcast!! read more

Very reliable Internet and TV service does come at a bit of a price, so in this case you get what you pay for. However, the major downfall with Comcast is after your introductory rate ends, your bill typically doubles. We went into the new office to inquire about any specials. As ti turns out, the new place is very nice and the service was very good. The person there went over a few package options, and we were able to switch to a better deal. He said to stop by when the new contract is up to lock in a better long term rate. It's definitely nice to have them just down the street instead of out in Salinas! read more

Sick & tired of comcast. My husband went to the location in monterey for a bill review, since comcast keeps constantly increasing our bills and providing less stable service. One of the customer reps offered to lower the bill, which she did, but She also cancelled our channel subscriptions without even telling us. Went back to store to complain. She put one of the subscriptions cancelled back on, and then she said that we had to wait 15 minutes for the other channel to be back on. Well, it has been 4 hrs and the channel is still off service. Had enough of incompetent customer services reps at the monterey store!!!! read more

Great customer service! Staff is very friendly and helpful.I had a lot of questions and the staff took the time to answer them and to make sure I had everything I needed. I had a positive experience and would highly recommended this store!! read more

I have been trying to downgrade my account for approximately a week now. The service departments are all extremely capable at upgrading accounts to to include more options (increasing the bill) but none have the ability to downgrade an account. All requests to down grade are referred to a mysterious 'retention' department that does not accept calls. Either the call is dropped, you receive a message that you have dialed the number incorrectly, or it announces in Spanish that you must call another number. BLUF - COMCAST practices ethical business on the same scale as Enron. read more

I can't say I've ever had a bad experience with this Comcast location. I've lived in Marina for almost 3 years and the few times I've gone in I've been helped quickly and professionally. I'm moving out so I went in with my cable box and wires to cancel my service and was out within 10 minutes. read more

Using some back channels I was able to have my early termination fee waved. Adjusting my rating now. Thank you.

If I could give this place 0 stars I would. I went in looking for internet services but didn't want a contract. CLEARLY STATED I did not want a credit check ran OR a contract. The representative told me he could get internet and cable bundled for me for just $39.99 no contract or credit check needed just needed to enroll with auto pay. Obviously I signed up and while going through the paperwork and signing (my fault for not reading the fine print) he assured me the paperwork just said I was signing up for services through them and nothing more. Well, three months in and when I called to disconnect services because I found cheaper internet they tell me I'm in a 12 month contract. A little suspicious and pissed I checked me credit report and he ran a hard credit check on me. Smh. I'm stuck with them now but when my 12 months are through I'm ending services and sincerely hope this place floods causing them to shut down. Worst place EVER!!!! read more

Re: Comcast email. Have not been able to receive emails via comcast for past 14 days. Called 5 days ago, agent could not solve problem, gave me a case number, promised action within 24 hours. Called today. Told a specialist was assigned to my case; has yet to work on it. No idea when problem might be solved. Gmail -being! thank you for being. read more

I decided to get a faster DSL hookup for my home and considered Comcast. At first while I was looking on the internet, Comcast's site was easy to follow and we chose a mid-level DSL to replace our entry-level DSL from a company that was going out of business, but had served us well for over a dozen years. Comcast's technician, Eliel, came out to our house and put in new DSL cable and updated our old cable wire and put in new box and connected it to telephone pole. He was here over two hours and he worked tirelessly to get our very old system up to date. Once we were hooked up he registered us and got us online. Five stars to Eliel and Comcast! read more

Wish I could give them less than one star. The employees here didn't even attempt to pretend to care about the people forced to wait for them. Slow, uninterested, and generally neglectful. Comcast continues to get worse and worse. I really hope this was my last time here. read more

Horrible, they don't care about satisfying your service needs. Unprofessional!

aweful, aweful, aweful,...... x 1000 i call for service, they give me to a person , first in "india" then "manila" and finally "mexico" ???? all i wanted to do was to speak to someone in the united states. i work here, pay my taxes here and raised my kids here.... get a grip comcast- go american! i hate comcast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Worst service I've ever dealt with. Resigned me for another years service without my authorization and does not pull payment on the date they say. I will never recommend this company. read more

I can't believe I have to give them one star. This has to be the worst outfit I have ever dealt with. Sending us equipment in the mail we never ordered (twice!), a bill that suddenly changes monthly??? Even daily if you do any maintenance over the phone, which we have lost numerous hours of our lives we will never get back. I am gob smacked at the inept customer service. How has this company survived this long? read more

What do you expect? It's Comcast Xfinity. Terrible prices, sooo overpriced, especially in this area. Terrible customer service. They try to sell you stuff, tell you about a promotion and before you even get a chance to think about it they say "Shall I sign you up?" When you try to ask questions about the promotion and when it ends, they are aggressive in trying to get you to sign up before you can realize that it's not a good deal. They also do not tell you the minor details about deals, such as when the promotion ends, or if it is a contract or month-to-month, and you must ask these yourself. They are not straightforward or transparent and try to hide fees and contractual obligations in their fine print. Make sure you ask many questions like "When does the promotion end?" and "What will the price be when the promotion ends?" Because they will NOT tell you this stuff upfront. You won't realize it until after you sign up and it's too late. read more

Comcast recently discontinued Economy Internet (1.5Mbps) in favor of Economy Plus (3.0Mbps). Having been with AT&T before, I thought I was going to have to call in to get my speed changed for the same price. Comcast automatically upgraded me without any additional charge. That's pretty cool! I'm still happy with their service, and they still beat ma bell on pricing. read more

I decided to go to the Comcast service center on Fremont to try to get cable internet after having a nightmarish experience with AT&T over the course of several months. The customer service was excellent: courteous, quick, no pushy up-selling of other products. A very pleasant surprise. The techs who did the installation were competent and polite too. Based on my good experience, I would recommend this business to my friends. read more

I have had Comcast Internet-only for 6 months with a promotional price... Extremely satisfied with the customer service at the Fremont store as well as the quality of the connection. Just visited the store again to ask about any other promotions available. In no time at all the friendly and professional front desk staff set me up with another year at a great price. I would encourage Monterey area residents to give this store a chance. I'm very glad I did in spite of some rather negative reviews. For me, it has been all good. I think it might make a difference if you conduct all your business in person, which is what I did after a nightmarish experience with the other big provider, rather than dealing with phone and/or online representatives. read more