What is going on with customer service of late? It's horrible !!! I can't even get a simple battery replaced to keep my system going. It's ridiculous! Service appt has been scheduled and cancelled twice now with last minute notice. I'm ready to switch companies. read more

If you buy this alarm system, you will never know peace again. Not sure why I don't see more reviews talking about this. We've had Vector security for at least a decade, but in the last few years something has changed in our alarm system. If any alarm component is not in perfectly working order, the entire system beeps loudly. EVERY 30 seconds. Indefinitely. You can silence it, but only for 4 hours (this is not a full night of sleep). This sounds like it would keep you safe, except that it beeps whether the alarm is on or not. There are, I would estimate, 70 components to the alarm, and if you even brush the cap of one of them, the beeping starts. The machine will tell you that one of the 4 (or any number) of windows (or anything else) is the problem in a given room, but you have to trial and error which one it is. Some of the equipment will require that vector security come out to fix it, and the beeping will not stop while you wait for that appointment. I've explained to at least 5 vector security employees in various positions that this is a form of torture and no one has seemed even remotely surprised that this is how it works. I've asked them to shut off the alarm system, and they have refused. They require a month's notice for official termination. This alarm system has added significant stress and burden to my life. Do not buy it!!! read more

I would give them zero stars if I could. I have two cameras that broke and the first scheduled appointment they never called and it was a no show. So I had to call them saying it was because one tech was not available since they need two techs. Mind you when we got it installed, only one person came to install everything. Then on my second appointment today. They called and said the tech can't make it since it's raining hard and it's not even raining. So they schedule it 3 weeks away again. I don't know. It's a crappy company and I do not recommend them at all! read more

Awful company with zero customer service. From billing to installation complete incompetence.

-Poor customer service -Extremely long wait times for repair -If you cancel they will find time for you -Last minute cancellations after weeks long repair appointment -No regard or empathy with respect to safety read more

No service from this company. System malfunctions and POOR SERVICE. Do not use this company for your security purposes! read more

We had Vector for 3 or 4 years. At first they were excellent, but technical issues starting popping up after a few years. The technicians were very good when they came out, but it sometimes took a week or more to get a technician to address the system failures UNLESS we paid extra for "emergency " service. Our latest problem with Vector occurred when the battery in the system failed and would not recharge. Vector was unable to send out a technician for a week and several phone calls with Vector were fruitless. This is not acceptable for an alarm company. They are just not reliable. read more

I hate to leave less than five stars, but I feel tricked by the salesman 'Will' from Vector. The security system was installed three weeks ago, and their system had a couple of kinks but works ok now. However, today I reviewed my credit report and saw they had done a hard credit check on me. Will never told me they were doing a hard credit check, and I'm in the process of buying a new house. Anything that lowers my credit score upsets me. I had no idea someone could do a credit check on you without your social security number because they have never been given my social. The installer was excellent, and I feel he was far more upfront than Will was. And I've also sent Will text messages about equipment not working, etc. He never responded. The installer responded almost immediately because he left me his personal contact information and said if I ever have any problems, it's easier to contact than any salespeople. I guess once the sale's representatives get you signed up, then you're history to them or Will anyway. read more

Vector's gross negligence in the management of my home alarm system and their refusal to repair it in a timely fashion resulted in several weeks in my home without the coverage they promised. After I sought another alarm company because they refused to repair my service, they sent me to collections for the balance of a contract they were clearly unable to fulfill. I never missed a payment. I never gave them a reason to want to lose me as a customer. But when the rubber met the road, they were completely unable (or unwilling) to hold up their end of the bargain. Instead of owning their inadequacy, they have chosen to extort money from a 7 year customer that they were simply not interested in retaining. Do not do business with this company. read more

We have had good experiences with Vector. They have provided service for our home for over 10 years.

I had Vector installed two months ago and love the ease of the system. It is user friendly! Budget friendly and I definitely sleep better now than I did before. I have a dog and other protective 'gear' but knowing that the alarm is loud and a definite deterrent and when I've been called by the monitoring service (at times I forgot it was armed) they have been Uber professional and quick! Call my Sales Rep Mary Pritchard at 804-221-5335. She is knowledgeable and sweet to work with. read more

I signed up for security service with Vector when I first moved into my home. Everything was smooth at first and things became very annoying/difficult up until I ended my service. Whenever I lost power, the control panel would beep every couple of minutes and there was no way to get it to stop. It was battery powered because it was not hooked up to a landline. Then Vector would call me every day to tell me my panel seemed to not be working properly because there was no power with the system. When I asked for them to stop calling me they gave me some canned response and said they wouldn't be able to stop calling until my power came back online. When I decided to sell my home and end my contract with Vector there was no early termination fee unless I wanted to transfer my security system to my new property. I did not have a new home to transfer the security system to and they asked if I had any friends/family who would like to have the system. They told me I would have to pay out the final amount of my contract (close to $600). I feel like they are harrassing me with the letters they are sending. Everyone (except Cynthia) I spoke to was not easy to work with. I'm incredibly annoyed with this security company and would not recommend their services to anyone. When I do purchase a new home, I will not consider Vector security. Homeowners beware. Friendly service up front, but they'll screw you over in the end. read more

I lived near Charlottesville and used Vector for over four years. Without question it is the worst customer service company in the alarm system industry. Their lack of care and concern for customers Is a common occurrence. You can expect to be dissatisfied with them anytime you need help or service. I've used all the major brands over the past 30 years and Vector is the worst. Do not use this company nor their products. read more

On 2 separate occasions I have been waiting for someone to get back to me from their technical department for our business account. Poor service! I am trying to get our company t switch companies. read more

Great customer service and follow through! I'll never use any other home security company:)

I don't write a lot of reviews. I am writing this one to warn YOU. Don't walk away from this company. RUN. The absolute worst service ever. Mixed up my account on a family member that I referred to them. And for some reason they blame me for the comingling of the accounts. I simply made a referral. I don't live at the other address. I don't pay the charges for the other address. But somehow they combined the accounts. Both households let Vector know the issue. It was never resolved. Vector doesn't have an adequate number of techs. So you have to wait weeks when you schedule an appointment. Other companies have faster service. The tech came out to fix a single sensor with a low battery. He fixed that, and said everything was fine. We were awakened the following morning at 2am because there were two new malfunctions in the system. Canceled Vector and went to another company. Vector is still calling my home at 7am with robo calls stating there is a monitoring problem. I don't even have Vector. Don't walk... RUN AWAY! You have been warned. It's my understanding that they only have one monitoring station anyway. read more

In 2009 my Father signed a 36 month contract with Vector. The fee has been deducted on time from his checking account for 6 years. He is now an 87 year old widower who has moved to a rental home until he can move into an assisted living facility. I've explained this to the same Vector rep twice and I sent an email with a detailed cancellation request and my POA. They refuse to stop billing. The rep states the contract auto renews every year and he will have to continue paying until the last year is complete. He hasn't signed a contract since 2009!!! Beware of Vector's contract policies! Could this be elder abuse? read more