My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

Cascade was bought out over a year ago by Wave. Since then I've had a few outages at night…read more Unfortunately, support is onoy open during daytimes house with what they call "on call service after hours." I don't know what that means, but no one responds after 5pm on some days. If you leave a message after hours they don't return the call. I called the other evening and the line was forward to a number in area code 610 that would not take messages. We were told how great it would nbe to be sold to WAVE because of their greater resources. One would think that after a year they would at least have Wave respond to support. Another interesting thing. We had to enter all our account information from Cascade Link's invoices into the new system. Why do I need to transfer my account? Service is generally good, but if there is a problem, there is no one to respond outside of business hours. That is just not acceptable for an internet business!

The sole reason I transferred over was for stable internet speeds as fiber optic is typically less…read morenoisy than CoAxial providers. The speed is great and was way faster and more consistent than Comcast. BUT all of that is negated by occasional shutdowns of internet where you can't even call customer support! Happened today and I'm sad to see this is a frequent occasion. Of all days, it happens when I'm working from home. Now I got to make up the hours on the weekend...awesome. In Cap Hill, if you want to pay $10/month less for reliable internet, go with Comcast. I had them last month, thought I'd try out CascadeLink for it's marginally faster connection, but will surely be returning to Comcast. Comcast has its own problems, but at least I can rely on internet working when I need it. tldr: Do NOT sign up with the service unless you're ready for frequent surprise internet shut downs. Comcast is more reliable, cheaper, currently offering around 70 Mbps for $40/month vs. Cascades 30Mbps for $50/month

The techs were professional and honest. I needed someone to verify mounting job, and they did so…read morequickly.

Did great work at a reasonable price! Scheduling was easy, and they were able to do it a few days…read moreafter asked for a quote.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Offline for year .lost all my customer info. No email still…read morecharging for my non access

For the past several years we've co-located two full racks of equipment at Worldlink's Bothell…read morefacility. While Worldlink's Bothell facility might not be the most glamorous, it gets the job done, offers redundant data, battery and generator backed power, and plenty of cooling using a hot/cold aisle configuration. Throw in highly competitive rates and really, what else could you ask for? 24/7 access? You get that too with a full rack commitment. If you're looking to deploy a decent amount of equipment and have outgrown the public cloud or just can't get the numbers to work on a public cloud deployment, you really should consider deploying your own infrastructure at Wordlink. Get the flexibility and horsepower you really want without having to worry about getting nickle and dimed by the cloud operators.

This store is so amazing!…read more I recently switched from ATT and Khang helped me out. All of the reps were very kind and welcoming to my family and I. They helped me gather all of my new phones and worked within my budget. Not trying to be pushy or anything that other stores do. They were all well informed about the products and plans, allowing me to have options. My service at home has been more than amazing. Before when I had ATT, I would have NO service. WITH T-MOBILE I HAVE ALL BARS! The service has improved so much and they are all about the customers. Come to this store for all your needs. You will never be played and leave happy.

Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

I have an older Foxinternet.com account which is an assign of Isomedia. My credit card is charged…read moreevery month by Isomedia. Just recently it seems that all spam and security blockers have been turned off. So due to the flood of spam, phishing and general fraud Emails in my box every day. I went to close the account but I am unable to do so because the Isomedia web page gives me no option to do so. The older Foxinternet web page seems to be nonfunctional even though the site comes up. The old telephone number given to contact Foxinternet is literally a joke. Foxinternet uses the older much less secure POP protocol and so the passwords are not secure. My user name and passwords for Foxinternet don't work on the Isomedia page. No option is given to access any member information I could potentially use to close my account. I have sent several Emails to them VIA Foxinternet and they don't bounce yet I have not had any reply whatsoever from Foxinternet or Isomedia. I have waited on hold upwards to 30 min (before I hang up) no matter which customer option I use. Isomedia has been of no help or service whatsoever and the only thing they seem to do well is to bill my CC every month. Where are they? If I were you I would not do business with them and avoid the trap I'm in.

I've been with them for years and never had any problems until the last 6 months or so. Not sure…read morewhat changed but they no longer seem to care about customer service. Half the time I can't even get ahold of them when I need help. Spoke to their new manager and he was incredibly rude.

Customer service in store has no care in the world. If when the customer has not treated properly…read moreordering services over phone. They really back up they're phone counterparts by trying tok help them rob you. The xfinity of today are a disappointment. A line of bad Used Car salesmen waiting for they're time at your wallet. The lady that helped me customer service was just as bad as her unblended weave edges on the horrible choice wig.

Worst customer service from one male individual! The greeter…read moreI dealt with has ZERO people skills. Very rude and I was not the only person who recognized it. This has prompted me to look for a different provider.

I had Nate and he was very nice and did everything he could to help, but then he had to ask a gal…read morenamed Maia and she took him in the back for about 10 minutes and came out with a new deal she wanted me to sign with Verizon and when I didn't want to she was very rude! Verizon customer service is terrible you can't get a person on the phone so you end up going down to the store and get nothing but a sales pitch! Verizon sucks on customer service!!

I just transferred to Verizon from T-Mobile and I was struggling to get my phone number activated…read morebut the associate Alyia was able to help me in such a short time she was able to find the problem and get my phone number activated. I know transferring can be very time-consuming, but she was able to get me in and out of the store in a timely manner. I am very pleased with the service that I was provided with, and it was definitely refreshing to have an associate be patient and reassuring she is definitely someone I will always recommend people to go to and will be my go to representative. THANK YOU!

TLDR; you get what you pay for. If you have demanding network needs and want a well engineered…read moresystem with service to match, I can't recommend Alee and HiTek Telecom enough. I contacted Alee with HiTek Telecom to get a quote on a complete network job for my home. Not only do my spouse that I work from home, but I also do a lot of photography and video that I transfer back-and-forth on my network and into the cloud. I was tired of poor and drop connections with my consumer level Wi-Fi system. In addition, I wanted a local security camera system that I can control without relying on a cloud service. After receiving a quote and agreeing on the scope of work, I scheduled the installation. Alee came out on time on the date scheduled and we walked through the plan of installation and confirmed what all my needs were. Alee and his team worked through the day and completed the install job in an incredibly professional manner. The installation and the cable runs, and all of the final product was exactly as described. After the install, Alee walked me through downloading all of the software that I needed, how to access and navigate the system, how to navigate and operate the security cameras, and ensure that everything was working properly. To be sure, this was a relatively large install for a residential application. I wanted ethernet drops in every room of my house, a new professional grade network cabinet, in-ceiling WIFi network, and a new suite of security cameras. I couldn't have asked for a better end product. I am quite pleased with the attention to detail of the install and making sure everything was perfect, workmanlike, and care was taken in my home. Alee came back out to adjust a couple of things for me after the fact and install an additional camera. Again, he was on time on the scheduled day. The workmanship was just as good and the communication has been stellar throughout. I truly can't recommend HiTek and Alee enough. Top-notch product and top-notch service.

Alee was great! Helped us turn the mess the builder left us for a media cabinet into a clean well…read morerun network rack! He also did a great job installing our security cameras! All for a very reasonable price! Can't say enough good things. See the included before and after photos!