I called Dave from F1 Auto Detail in early August 2021, asking for a quote on a detailing job for three services: paint correction, window tint, and PPF. He quoted me a fair amount and also mentioned that he would give me the window tint for free as a bonus. When I dropped off my car, he said he would give me a $50 discount instead. I didn't say anything because I was expecting to pay full price anyway.
I asked him how long it would take to complete these services, and he said it would take three days max. I said great, I am going on vacation for a week so you have plenty of time with it.
While I was gone and F1 was working on my car, they sent one blurry video of what seemed like my car after a wash. When I returned, I texted him as planned saying I was ready to pick up my car. He replied after a few hours and said that it was not done and I would have to wait an additional two days at least. I was very upset with this but again, I didn't say anything.
I go to pick up my car two days later, and discover that there is a large gash on the front of the hood/bumper, that was not there when I dropped off my car, and they had put PPF OVER the exposed metal of the gash in the hood.
Problem #1: While they were working on the car, neither the owner nor the techs made any effort to contact me regarding the large gash in the hood, how it happened or why in gods name they would think putting PPF over it was a good idea
Problem #2: I called several other detailing places, asking if they would put PPF over a gash like that under any circumstances, and the answer was a resounding "absolutely not".
Problem #3: F1 Auto Detailing denied responsibility for the gash in the hood and tried to say it was like that when I dropped it off, when I had two witnesses AND pictures to prove that it was not there when I dropped it off.
I expressed my disappointment and told them to fix it at their own expense, which really was the least they could do, after making me wait for my car only to find it damaged. They refused and said the only way they would fix it is if I pay extra. I had no choice, so I allowed them a second chance to make it right and fix it.
After repairing Only the bumper (not the hood). they returned it to me and told me that I had to wait 30 days for them to re-apply the PPF to the front bumper. So we scheduled a date for me to drop it off. That date rolls up, and when I call to say I am ready to drop my car off, they said that they cannot do it, and I have to wait another two weeks.
I asked to schedule a date and they said they would get back to me on that. I waited for two weeks, then asked them again, and they said they were booked. At this point I sked if they were refusing to repair my car, and Dave said he would get back to me. I still have not heard back from them to this day.
Conclusion, after a huge amount of stress, money, time, and energy, I am left with a decent window tint, half a botched PPF job, and a large gash in my hood. Stay away from this detailing shop at all costs. This is a huge disappointment, and I will only do any detailing myself from now on, as I have completely lost trust in detailing shops as result of this experience. If anyone wishes to see pictures, texts, etc, I am able to prove this whole story in excruciating detail. read more