I'm really angry that I bought into Cole Muffler's "your power steering fluid is bad" scam. They…read moreadded $70 onto my bill to change it, and now I find out that's a well-known scam. I didn't ask them to look at it; my car was there for exhaust work. Now I wonder if it really needed the full muffler replacement that cost $380. UPDATE, 2 days later: Mavis/Cole contacted me based on this review, and my husband was separately contacted after giving severe feedback in the customer satisfaction survey he got after this service. Mavis/Cole has reimbursed us for the full cost of the PSF replacement. The store and regional manager apologized for this happening and agreed it should not have been done. (I pointed out that I have a Mavis/Cole receipt from a couple years ago showing that they recommended changing the PSF just 6,000 miles after it had been done at the dealership, when obviously it was not needed--so I think this is an ongoing issue. Caveat emptor!)

Scheduled an online appointment through Mavis to get my oil changed and it was a good experience!…read moreThe only part that was a little confusing is which building to go to after I got the confirmation email, but there were people to point me in the right direction. The staff were very nice and the price was reasonable!

Recently, my car has had nothing but problems due to the poor quality of parts and labor performed…read moreon my vehicle. I found this mechanic a short distance away, and Mike was able to get me into the shop quickly. After the repair, I had another issue, and Mike promptly discovered what was happening. Repaired the problem quickly and got me back to work soon! I highly recommend them since they were so professional and had fair prices.

After an alternator left my son's car dead on the roadway, AAA Northeast recommended and towed him…read moreto Gabriel's. Mike was prompt to call Monday AM and run diagnostics and repair the Jeep on site . Highly recommend Professional and fair prices

Avoid. I had an oil change and asked them to check tire pressure. Right after, one tire went flat,…read moreI look and see no cap on it. I called, and they said it was impossible the two could be related, and did not offer to cure it. They told me to tow it back, on my dime, to sell me a repair or replacement. I later called again and explained that I took it elsewhere where they told me that the valve stem had been damaged. He asked "why did you take it somewhere else?" then "have a good day sir" and hung up on me. This issue required me to walk one mile to my home late at night in February, another mile up hill the following day, cost for tow, and the cost for an extra repair. Bruce's Pit Stop told me that topping fluids is not included in an oil change, which is unheard of. Terrible shop.

I've been going to Bruce's my entire time in Ithaca. they're the best. incredibly reliable and…read morehonest. never overcharging (I always ask my mechanic uncle what a fair price for the service is). when I've had random issues outside their wheelhouse, they help orient me to the problem and to address it. go here over a big chain.

Great team excellent service staff excellent technicians fast and friendly service highly recommend…read moreI feel comfortable letting my wife or daughter have their car serviced without feeling like they're going to be ripped off and if you ask them what's wrong they're going to tell you what's wrong no bull

My daughter had a flat tire and they were wonderful to her even though it was just before closing…read more They are very honest and fair priced. Thank you!

Front brakes and wheel bearing on my Hyundai Santa Fe. I got new tires from another dealer and they…read morenever addressed my wheel bearing issue. I could have lost a wheel while driving. That being said Stephen the manager took extra time and due diligence to make my car safe to drive. What a difference in stopping power now and Quiet on the road. I have also brought my cousin's car here after a botched tire replacement by another dealer. Suffice to say I wil always recommend this Monro on 222 due to the competence and attetion to detail we have received here. Thank you all, especially Stephen.

The manager is clueless about what's going on(and anything about vehicles)while I was there for a…read moresimple service and his "techs" are as clueless as he was. They all look like they struggle with the even most simplest tasks. I just be happy when this shop(store 080)is closed at the end of January so they don't screw up anybody's else vehicle .The waiting room/bathroom and shop looked like a real crap hole and I thought I was in a ghetto.

At 3:30 on a Friday afternoon, we were 250 miles away from home when we came in from the interstate…read morewith a car that only had first and second gear. Even though it was close to closing, they took the time to check the car and put motor oil and transmission fluid in it. They road-tested the car up to 55 miles an hour. They advised to drive home to our regular mechanic at 55 mph, stopping every hour or two to cool the transmission. The bill was shockingly low. The excellent advice got us home the same night.

Awesome place! We were following our son to school on I-81. His truck started vibrating, we drove…read moreslow to Robinsons! They got us right in, quick diagnosis fixed it and got us back on the road! Highly recommended !

Always pleasant and honest about the wait time. We gave taken multiple cars there for years and…read morerefer all of our friends there.

It was kind of expensive but it is Mobil so you are paying for the name too. They are fast, but…read morethey said they changed our my air filter, and I ended up changing it again not too long after. I'm not saying they didn't do it, I'm not sure. They did do the oil change great, and they do try to upgrade you to other things. Sometimes, it's nice to just go in and get what you want. We don't always need to have other service shoved in our faces, but it's a part of the job.

I have had Mavis staff help me several times. The first they found numerous problems with a jeep I…read morejust bought. So I took it back to the dealer to fix. Which ended up being a few thousands of dollars. Second time, I took my daughters car there due to rattling. They fixed that perfectly. There are no words to show the gratitude I have on the respectful interactions, professionalism, kindness and skills the showed me. Thank you Rich, Dylan, DJ, Nick, Naylan, Joe. Ben, Jeff & Alex. You all rock it!!!​

Although we didn't end up using the service, Toni was very helpful and we appreciated her…read moreassistance with an unusual situation.