The Quality of the service here is the worst I have ever dealt with. An oil change that should have…read morebeen super simple, became a nightmare. They essentially stuffed a rag into my oil filter, then said oh well, when I have to have it towed to another shop to have my vehicle fixed properly. Their arrogance on the whole matter is the most surprising this out of it. It will cost you significantly more (like your vehicle) going here than somewhere that can be trusted. DO NOT USE THE CROOKS.

Excellent customer service Quick and efficient. Clean lobby area. Friendly associatesread more

I have been using this jiffy lube location for years. Love it! I drop my car of and walk over to…read moreCostco to shop while I'm waiting. Great and friendly service. After my husband passed away, I pulled in to get air in a tire while I was waiting for a replacement. Fantastic people. No charge but treated me like a preferred customer. Personally, although not expected, I like to tip.

Quick changing oil and checked all other vitals and vacuumed my car while they were at it! Worth…read morethe wait!

What great communication. Bonnie ( and the owner once)…read moreKept me informed as they cranked out some overdue preventative maintenance I chose to do on The brakes. I always trust that they'll do what I want. While keeping an eye out for other impending issues. I always opt for as much preventative as I can. Who wants a call from the spouse when you're out of town. " hey honey. The car.......@$%#... I don't. Trust Big O's My Dad did.

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

The manager, Mr. Cory Buyser, expressed his concern and assisted with my situation…read more The issue was caused by a lack of communication between runners bringing the part and between the staff that changed from Saturday to today, Monday. My only suggestion is perhaps receptionist/front office workers and mechanics better communicate timelines. It should not be up to the manager to take the initiative in communicating with the customer. I want to thank Cory Buyser for taking the time to communicate with me and explain the situation.

I wish I could give a lower rating I ask for a oil change only to get 1.2 miles down the road and…read moremy oil pressure light is coming on and off I get out to promptly check my oil only to see though my engine bay a puddle of oil before even checking the stick that literally had a glistening on the metal but no oil, I then make my way to a Napa across the street and explain my experience and situation and that I need to be back in fairbanks tonight and that's a 300 mile drive, it's crazy I went to get a oil change and I left with less oil then when I came to get the oil change! if you can't change a oil filter then how could anybody rely on your business for an actual mechanics project, I hope I get a refund on the over 60 dollar oil change I paid for!

We actually had a good experience, and they got to the work done quicker than expected.read more

I went into Midas because I had a brake pedal issue and they took a look at my car, and after the…read moreguy took a look at my car, they calculated up whatever numbers they did and the manager brought me back a paper of the amount of $4500 worth of work, which I got a second opinion at a different shop that has a five star rating because after overlooking the paper from Midas, it was $2000 just in labor and I got the same amount of work done for only $1500 all together including labor by the other shop who was more professional. Also, the time that I was sitting there which was 5 to 6 hours just to not have anything done on my car and then to lie to me and say my seized up in the shop and they couldn't get it out which later come to find out my car was sitting in the parking lot not in the shop (after driving by) and I still ended up paying money to have a brake check when the website said it was free! Also to mention, the guys in the shop were so unprofessional, dancing, and vaping, and not really keeping it a professional environment. Before taking any of your cars into their shop at Midas, I would consider reading all the reviews on them, checking out the facility, observing their workers to see what type of work ethic they have and everything before wasting any of your money on unprofessional work that is over charged! I will never ever take my car or any of my vehicles there ever again! And I will definitely be getting a hold of corporate and letting them know what type of environment that they run!

Good service. Got my tires changed over and oil change done for about $160 (synthetic oil). It…read moretook two hours but that was because there were 2 people ahead of me and it was first come first serve. Luckily there's a Fred Meyer in the parking lot so I just wasted time there. I'd definitely come back again, this might be my new spot to always go to (last place made me wait 30 mins to tell me they didn't have a filter for my car...? Why not just tell me that before I wasted 30 mins?). Also, the bathroom was spotless.

been bringing vehicles from my entire family here for over 10 years and had nothing but a great…read moreexperience, after today I'll never be returning the man at the counter w the pony tail was so rude and filled with attitude from the moment I walked in. not willing to help come up w any sort of solution. one call to another xpress lube, and they were able to resolve with in seconds.

I was done early with a doctors appt and stopped in for an oil change. They were able to fit me in…read moreright away and I was out the door in 30 minutes. The staff were courteous and super friendly and even checked to see if any discounts were available! I will be bringing my car to them all of the time for service!

Super fast and friendly service. They are very thorough and you leave feeling confident. I send my…read moreyoung adult kids there and I will be going there for good.

Just came here to get a tire repaired while in Anchorage. The customer service was excellent, I…read morepulled into the parking lot and the tech came outside and took my tire out of the trunk, took my phone number and called me once the repair was made.$24.00 later and my tire was repaired and he even put the repaired tire in a big black trash bag and placed it back in the trunk of my car. I highly recommend this service.

Not only was I able to get in, in reasonable time but they also had great customer service and…read moregreat work. Highly recommend.