the guy that took care of me was quick to find the parts i needed. he was friendly and informative…read more thank you

They used to call them Speed Shops. Parts stores that specialized in high performance auto parts…read more These have been mostly replaced by mail order I guess. Except for Indy. I haven't worked on old cars for a while. Today, I needed a part for one of my vintage muscle cars. It was only a small part, but not available at an ordinary parts store. I called: they had it in stock. When I got there, the owner (Dave) was as friendly & helpful as I remember him being back when I spent a lot more time working on hot rods. I'm so glad that this store is still around!

What can say about an auto parts store. They have your parts and are friendly. Always try to give…read moreour local towns people the business.

The photo I attached is the perfect representation of the customer service at Kelly Jeep. Two…read moreoversized computer screens completely block Trevor from view, making it nearly impossible to have a normal, face-to-face interaction. That setup mirrors the overall experience here -- impersonal, unengaged, and lacking basic customer care. Unlike Joseph A.'s 1-star review from about a month ago, I CAN believe I'm writing this. Kelly Jeep has some of the most disappointing customer service I've experienced. Based on the number of negative reviews here on Yelp, it genuinely feels like customer concerns are treated with complete disregard.. Two weeks ago, I brought my car in for a full diagnosis and paid a $100 deductible to have my screen and windshield gear replaced. I was told the parts needed to be ordered and that I would be notified when they arrived. After a week and a half with no update, I had to call them only to find out the screen had arrived, but the wrong part had been ordered. Not only was this frustrating, but the fact that I had to chase down this information myself speaks volumes about their lack of communication. I was told I'd be contacted when the correct part came in. Days passed -- nothing. I called again and was met with vague answers and no real clarity. I requested a callback from Reese, and I was told he'd reach out, but he never did. After waiting even longer, I went in person. When I spoke to Reese and explained the situation, his response was dismissive and unprofessional. He asked, "What's your issue? All the parts are in stock," in a tone that felt condescending and completely disconnected from everything I had just explained. I ended up scheduling an appointment for the following week--the earliest availability they had. Two days later, I returned for a separate appointment to replace my front tires. I asked Trevor if they could install the screen and windshield gear during that visit so I wouldn't have to come back again. Trevor was unable to provide even basic clarity on the status of my vehicle. He told me the radio wasn't in stock--directly contradicting prior information--and could not answer straightforward questions without deflecting responsibility. Repeatedly saying that Reese "might" know more is not acceptable. At a minimum, staff should be equipped to provide accurate, consistent information or take ownership of finding it. Equally frustrating was the front desk experience. The reception staff came across as disengaged and unhelpful, showing little interest in understanding or resolving the issue. Instead of facilitating communication, I was repeatedly redirected to other departments often without answers creating an unnecessarily difficult and inefficient process. Additionally, when I asked Reese for the cost of my tires, he initially quoted me the wrong price. When I asked him to double-check, he appeared irritated, only to later realize he was off by $40. He must think money grows on trees. That level of inaccuracy when discussing pricing is unacceptable. To make matters worse, I was later told that the radio had actually arrived but was sent back after sitting there for nearly two weeks--without anyone ever notifying me. This is not just poor communication; it reflects a complete breakdown in internal processes. At its core, the issue here is a severe lack of coordination between departments. There appears to be no reliable system for sharing information or keeping customers informed, resulting in confusion, wasted time, and an extremely frustrating experience. To Brian from Kelly Jeep: if you see this, please don't respond with a generic, automated reply. This situation requires accountability, not a template response. If necessary, I am fully prepared to take this experience to other platforms like TikTok and tell people about the unacceptable level of service at this location. This isn't the first issue i've experienced with you guys.

can not recommend Kelly Jeep Chrysler enough. we've been going through Hell with one of the…read moredefective 4xe Jeep Wranglers. Jeep corporate was no help. Stelantis was no help. it was the dealer - who had no legal obligation - that actually helped us the most. this went on for over four months and the people at Kelly Jeep Chrysler were super supporting. Brian Kelly hired the right staff. From general manager Andrew on down to service manager Dave. They really care about their customers. We've been loyal Kelly customers for decades and over this past 4-5 months we learned that the loyalty goes both ways. They've earned all our future business as well

Eddy installed a battery for me today, a very cold winter day! He was helpful, informative and…read morecourteous. I highly recommend this shop, and will always take my automotive business here.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

purchased battery 2 weeks later when cold weather hit it will not start car. I returned to store…read morewith battery and they refuse to swap or accept return. This battery is trash there service is trash and there 100% satisfaction on products is false advertisement i have had to reach out to better business bureau to hopefully get this resolved do yourself a favor and shop elsewhere.

No big deal here. I needed a part and I was told they don't have it. Another employee said they…read morehave it. Good thing he was listening. Gave them my AAA card for discount got home and looked at the receipt. The discount wasn't given.

Plenty of parking, helpful staff who looked up what I needed and went to grab for me.read more

I brought in a car battery to be recharged like I've done in the past. Then I get a call a few…read morehours later and the guy who was helping me told me that my battery was no good and that I needed to buy a brand new battery. I knew this guy was pulling my leg since my battery is still practically new, so I went down and picked up my battery. I took it to my usual mechanic and they recharged it for me and come to find out the battery was as good as new and in perfect order. I've been a good loyal customer at this store location since the day they opened. The salesman was so desperate to make a sale that now this store lost a good customer and got a negative review because of his bullshit lie

Excellent service. They called me on my order regarding a delay, and to make sure I had everything…read moreI needed. Good staff.

Awesome customer service ! Stopped by today to get oil and a couple of filters for my car. I…read morecouldn't find in my car manuel how to change air conditioning filter. Mike not only showed me but he went out of his way and replaced it for me. The few times I've been there everyone's been very helpfull and friendly.

I am not a professional auto mechanic but I have a lift in my garage and work on a lot of cars,…read moreboth mine and friends. I have been going to this local NAPA for many years now and they are the best. In particular, I usually deal with either Joe or Jeremy and they always take the time with customers to track down the right part and get it fast if they don't have it out back. I can't think of how many times they have scoured the computer or catalogs for some oddball thing I needed, and came up with it easily and at a great price! I also like the fact they they know their customers. When I walk in, everyone knows my name. This is how businesses ought to be run!