Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Do not go, unless you want to get hustled, I went in for a battery he told me he didn't have the…read moretype of battery that it was a premium battery then he tried to tell me I needed some sort of switch that goes along with the battery and when I told him that I did not want to replace what he was telling me he told me he did not have the battery, it was a pure hustle job, stay away. I will never go back, these days it seems as though everybody is trying to nickel and dime you.

Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

I stopped at O'Reilly after already having a frustrating experience at AutoZone, hoping I could…read morefinally get help replacing my car battery. Unfortunately, it was more of the same. The employee told me the only person who can replace a battery would be there at 9:15 AM, so I waited in my car. After waiting around and not wanting to risk shutting my car off, I even drove to a mechanic to confirm whether it was my battery or alternator. The mechanic confirmed it was just the battery. I came back to O'Reilly at around 9:30 AM expecting the employee who could install the battery to be there, only to be told he was running late. Meanwhile there were about five employees in the store and apparently none of them could replace a battery. What's the point of advertising battery installation if no one there can actually do it? This situation wasted a lot of my time and caused unnecessary stress when I was already dealing with a dead battery.

I hate to leave negative feedback but I was spoken to very rudely for simply asking for some…read moredirection and help . I won't be returning. I understand people have bad days but there is no need to take it out on someone who is asking for good customer service.

Had the watch battery I needed after visiting a watch repair shop in the mall. I should have gone…read morehere first. They popped the thing in there for me and everything.

For a while now, my wife and I have decided to help local businesses instead of shopping at the…read moregiants like Amazon and, target, and Walmart. I don't mind spending a couple of dollars extra at local shops. But I don't like being taken advantage of either. I needed batteries for my home motion detectors. I looked up the price on Amazon. A 6 pack of energizer batteries were $13.00 delivered. But I went to batteries plus in Salem as a goodwill gesture expecting to pay, maybe 15 or 16 dollars. Instead the 2 packs for $20.99.HOLY CRAP. Since I was already at the store, I bought them, but when I got home, I showed my wife why we should, sometimes, buy from amazon. I will not be going to batteries plus again.

You will not find a better, more fairly priced, more efficient place to get your batteries tested…read moreand replaced. This guy is honest, hard working, and incredibly nice. You will leave there feeling good about giving him business rather than big chain places who only care about money over quality. Could not recommend Royal Battery enough.

As someone who knows nothing about cars, I shopped around for the best price and they by far…read moreexceeded my expectations. Free installation that took under ten minutes, friendly and a no frills, no bs, kind of place. After 90+ years of business I think it speaks for itself!.

Josh and Co. Help me to diagnose not just one defective phone I got online, but also diagnose the…read morereplacement that an eBay company (from 641 OLD WILLETS PATH HAUPPAUGE, NY) tried to scam me with. Batteries Plus is helpful and has integrity. This is rare!

This store is great - took minutes to snap my fob back together after I messed it up trying to…read morereplace battery. I was told I would have to have dealership replace it ($$) when it was a simple fix at an extremely reasonable cost! Don't hesitate to take your business here.

A great place for battery needs. Use a lot for replacement batteries for my car keys…read more Always friendly service

I needed to replace the battery in my iPhone, which they did in less than one hour…read more The price was reasonable, but I keep getting notification that the battery isn't a genuine Apple battery, and I knew to restart to configure it. I can't get rid of the message, and the store wasn't helpful at all. Hopefully, there are no problems, but I will have to put up with the annoying message. They store associates should tell customers that the battery isn't a genuine Apple battery, and that you will get this annoying message. If they had told me that I wouldn't have torn the battery from them. Based on this experience I'm not sure I will go back there, as I have purchased many batteries from them over the years.

Great selection of batteries, the staff were very helpful, I highly recommend interstate for your…read morecar batteries.

Seem to know what they are doing, but had an unfortunate incident at the store. We called up to see…read moreif they had iPhone 5 replacement batteries and they said yes and it would take an hour. We came right over and brought the phone and they told us they had one but it was being held for someone. I asked maybe it was for us, we just called to see if you had any batteries and she said no this was a few days ago. How can you save s battery for someone for a few days when you have a live person standing right in front of you with money willing to buy it. Order another one for this other person. Very strange. We went to another place that was better and cheaper and took 15 minutes to install.