Visit Date: Aug. 1-2, 2024…read more I don't normally leave reviews, positive or negative, on many establishments unless I've had a noteworthy experience - and boy, I had an incredible one with the O'Reilly's team in Salem, MA! TL;DR: The team at this O'Reillys ensured that I was safe, supported, and heard. They went above and beyond in a time of need and were some of the best people I've ever encountered - especially as a solo traveler. Story Time: This year, I took a sabbatical from working as a surgical/transplant ICU nurse in the city of Chicago due to experiencing burnout. Especially through nonstop care of patients through Covid. With some time off, I embarked on a solo camping roadtrip to explore the New England region of the country in hopes to grow and challenge myself as an individual, meet and make connections, explore this beautiful part of the country, and have memories that lasts a lifetime. On August 1st of this year, nearly halfway through my roadtrip, my trusty station wagon with over 200,000 miles, finally decided to give me issues. My starter motor had failed and my battery light turned on in Rockport, about 45 minutes away from Salem. This was the only O'Reilly location that had the parts I needed. So that's where I went! Upon entering the store, I was greeting with warm welcomes from the team. I had explained my situation and kindly asked if it was okay to attempt to fix my car right in front (knowing that some stores will not allow this). But the team understood my situation and allowed me. At the time, fixing my car out front was the only solution I thought of in order to get back home, a mere 1,000 miles away. By the time I tried to fix my car, it was around 2-3PM, 90 degrees, sunny, and without any clouds in sight. Now you could probably see that I was drenched in sweat, working in a steaming hot engine bay, and fatigued. Which was all true. Without asking for more than the approval from the team, one by one, different members came out through their door, offering me an ice cold bottle of water, giving words of encouragement, or simply making sure that I was still okay. And that's what made all the difference to me, a stranger attempting to traverse a completely unknown part of the country. Without Victor, Adam, Edward, Derek, John, Thomas, Jennifer, and the rest of the O'Reilly's team at 142 Canal St., in Salem, MA., I wouldn't have had the perseverance, willpower, and support that I needed to get my car back on the road. So here's my utmost and warmest thank you. Thank you for turning one of the worst experiences I've had on this roadtrip to easily one of the best ones. Thank you for being present in supporting me and ensuring that I was safe. And thank you for being some of the nicest humans I've ever met. Keep doing what y'all are doing! Until next time my friends, John

I have worked with O'Reilly Auto Parts in Salem MA for a long time. I am a customer and they are…read morethe best auto parts store around with great affordable prices and big inventory stock with a lot of parts you cannot fnd anywhere else. Many Thanks to Jen, Derek, Tyler, Mike , Sean and the rest of the staff that works there. They are professional, polite and very knowlegeable of the parts that they sell. Thanks very much, DC

David at Sounds Unlimited is an absolute professional. His knowledge and install skills are…read moreamazing. He is performing the 5th vehicle install for me. Many remote starters, back up cameras and alarms... This install includes Apple Car Play, 7" monitor, led lighting, speaker upgrades, alarm, remote starter and backup camera. No need to go any here else. David and Sounds unlimited is your one stop car audio and accessory solution.

Highly recommend! Had an underseat subwoofer installed in my wrangler. Owner was very accommodating…read moreto my schedule and a wicked nice guy! Most definitely will be returning for the headunit

Had an installation scheduled over the weekend for my Pioneer radio and I couldn't be happier with…read morethe way it came out. The radio looks like it came with the car, so impressed - it looks flawless! Thanks again for the amazing install. I recommend anyone to go and get your car worked on here, especially if you need a stereo or lighting done on your car. This place has great prices, great service, and amazing craftsmanship when it comes to custom installs. Danny really is a master of his trade. Now go, call and schedule an appointment, you won't be disappointed!

I know nothing, zip, zero about how car entertainment systems are installed all I knew ws that I…read morewanted one! I drove by Indy Car Entertainment on my way home from the gym and decided to stop in. I told Danny exactly what I wanted and he was extremely knowledgeable about the systems I was looking at and helpful in choosing the best one for me. To say I was pleased is an understatement! Danny is professional, neat and did the job at a fair price. I would definitely recommend Danny and I.C.E. Motorsports!.

Angel provided excellent customer service and has a great personality! He helped me find what I…read moreneeded very quickly!

Need help with my car muffler glad I went there it's went very well got my parts and clamps all doneread more

Great Place to purchase Auto Parts. Easy pull in location …read more Good size parking lot . Excellent quality, premium parts. Over 80,000 parts available . From a wheel valve cover to a transmission. Clerks and management at this location, our fabulous .

Amazing Customer Service 6:15/PM Sunday... my niece was…read morestranded in her Ram 350 with dead batteries! In Gloucester. I called them and the Tech. It's close to closing in 1.5 hours. He looked his inventory and told us to get her right over and I promise I won't leave her stranded. Above & beyond on a Sunday. Thank you Advance Auto

Great service! Great people but don't bring your Audi or your BMW there to be programmed. I don't…read morebelieve they know how.to do it. I paid to have two vehicles done to Audis. Found out they were not programmed. I had to purchase software for $90 and do it myself.

Do not go, unless you want to get hustled, I went in for a battery he told me he didn't have the…read moretype of battery that it was a premium battery then he tried to tell me I needed some sort of switch that goes along with the battery and when I told him that I did not want to replace what he was telling me he told me he did not have the battery, it was a pure hustle job, stay away. I will never go back, these days it seems as though everybody is trying to nickel and dime you.

Always have an excellent experience here! Knowledgeable,…read morehelpful and friendly. Best auto parts store in Medford.

I was floored by how good the customer service is here. The team at this parts store has been in…read moregreat spirits each time I've gone in. And they are incredibly helpful. I went here because I had just tried to order a rather expensive part from Napa a day before picking it up (I told them I'd be in the next day), but they never ordered it--then they even gave me a bunch of attitude when I asked them why they didn't order it ... they went so far as "I don't know who you spoke with. We probably sold the part." That would have left me without a car for a week, but luckily I found Autoparts International. They chatted with me a little about my repair, answered a couple questions I had. Actually, by chance the part I got, a Ranger camshaft synch, didn't quite fit, but after checking in with the manager they apologized for that and quickly refunded my money. That's happened to me once in a while with aftermarket parts. Whatever. Now I'm a camshaft synch pro. I'll definitely go back next time I need parts--which will likely be pads and rotors....and hopefully not my blower motor which is acting up. So in short, great team, great prices (no Autozone "Core" charges in my experience), they actually care about getting you the part you need on time (unlike Napa), and prompt delivery. They don't try to sell you extra parts. And, solid Saturday hours--they're open till 3.

My interlock system failed. John persistently worked through…read morethe issue, even during his "off hours," and got it resolved in a very timely manner. Outstanding! Plus, he's a darn nice person to work with.

Got automatic car starter and dash cam installed, family has been going to John for years, used…read morecars and electronics. Best prices and service