They were the only company that had a bus available on the day of our trip. Between the time I…read morebooked and the day of our trip, I was called a couple of times with an offer of a discount should I pay the balance in full on Zell or Venmo, which felt fishy to me. I would only pay the balance when due on my credit card; in case something happened, I would be covered. Less than a week before our trip, I got an email saying the bus would not be available because they were waiting for a part to be repaired. I told them that since I had paid in full, it was their responsibility to find another bus. After many phone calls and emails to them, they assured me we would have a bus. The person I spoke to told me to "take a tablet", I guess he meant take a chill pill. I had 38 people who had paid for a lovely day trip on a dinner train, and I was nervous they would not come through with the bus. Thankfully, they sent a bus with a great bus driver. I told him we were already charged a driver gratuity, $216, because I wanted to make sure he was aware and to ask for it. He said the company never gives them the tips. I hope he did get his tip. I will never use this company again. They were too difficult to work with leading up to the trip. Also, my seat was broken, when the bus stopped short my seat went flying forward and I ended up on the floor. I was glad none of our seniors was sitting in the seat.

Let me walk you through what will happen if you book this awful company for your event:…read more They will be super nice to you until they get your money, at which point they will become impossible to get in touch with. You will realize something is fishy when the charge goes through an entirely different company called "Shofur." You will search for reviews of Shofur and realize they are a scam company using shell companies, like "Boston Charter Bus Company," in different localities in order to seem legitimate and hide the fact that they have tons of awful reviews. You will read horror stories of ruined events and weddings where they tried to get even more money out of helpless people by calling them the day of the event to say they haven't been able to find a bus, but perhaps they can work something out if you pay them even more. Or you will read horror stories where the buses actually did show up (often extremely late), only to be operated by hostile, dangerous drivers. You will be so concerned about this company ruining your wedding that you will request to cancel your booking (within the cancellation window). They will wait until you are outside of the window to respond. When you ask for your money back they will claim they need to review your request for 60 days. You will, of course, never hear from them again. If you try to get a charge back through your credit card company, it is possible your request will be rejected for unknown reasons, at which point you will be out the equivalent of a month's rent despite receiving absolutely no form of service from this sham of a company. So please, search Shofur. Read the numerous awful reviews and ignore the clearly fake 5-star ones they probably make their employees write for them. If you need buses for an event, contract an actually-local company that owns its own fleet of vehicles. I promise it will be cheaper and far less frustrating.

On time, good service. 110 people student group tour for 8 days, thank you LCL Travel's team to…read morearrange everything including hotels and meals everyday!

From the owner: price and serviceread more

Great driver and really nice vehicle for transfer to restaurant. Driver on time and professional…read more Good fair price.

From the owner: * Limited time promotion, $99.99 per transfer, 30 mile radius, Boston area. *…read more Welcome to Boston Transfer, where your journey is our priority. Our chauffeur services in Boston redefine the art of transportation, ensuring you experience the city's rich history, cultural vibrancy, and iconic landmarks with unparalleled comfort and style. Whether you're arriving at Logan Airport or exploring the city, our professional chauffeurs are dedicated to providing a seamless and stress-free transfer. With a fleet of meticulously maintained vehicles and a commitment to punctuality, we take pride in turning every ride into a refined, personalized experience. Choose Boston Transfer for more than just a transfer – choose a journey where convenience, elegance, and reliability come together to make your time in Boston truly exceptional.

I requested a quote for a corporate event and got very little communication. They clearly don't…read morecare if they get your business or not. The quote request I got back via emails simply said "$2400." No introduction, no excited to me meet and serve our company; just "$2400." I requested more information and they never replied, so I called them. The other end was also not a proper introduction, it was just a "Hello." I called an 800 number so I didn't understand what was happening and had to ask if this was Prompt Charters. He confirmed. The guy was very unprofessional and hardly understood or spoke English. This kind of thing, in general doesn't bother me, but his level of unprofessionalism, lack of attentiveness, and poor communication was a serious turn off. He said he would email me with pictures of the bus I was interested in using and he never did. Would not recommend and I'm genuinely shocked that this company can be considered a business in customer services. Don't even bother with these clowns.

got a quick "estimate" good price, but no one will answer my emails I cant sign up on line just…read moretalked to someone in asia who was unable to help at all says she will call back I doubt it.

If GoGo Charters stops working with CharterUp, we'd consider using them, but until they do, we…read morewon't be returning to them. CharterUp managed the booking process and handled (to the extent that word can be used) customer service. They repeatedly bungled the itinerary, promised ADA buses that they could not actually provide, offered us replacement ADA buses for double the cost when it was already too late to find another company, and were utterly unreliable and unconcerned with their customer success experience. Any company who uses CharterUp isn't worth booking with if you have any complexity whatsoever in your plans or any desire to provide inclusive, accessible means of travel.

From the owner: Need bus rentals to get around Boston? Rely on GOGO Charters Boston to get you from point A to…read morepoint B.

I booked a coach bus for a wedding event this past weekend. The bus was to shuttle guests from 2…read morehotels to the venue, and had to made a second circuit to get everyone. The driver showed up 15 minutes early and called me to let me know that he was there. I very much appreciated that. The only concern we had was that the bus had a very tight schedule, which can be a challenge. The issue was ours, not the drivers, as guests asked him to wait for a partner, etc... which made getting the circuit done on time a bit challenging. I would suggest making sure that everything is printed clearly on the contract as we did discuss the commitment of stopping by the two hotels early on, and it was not printed on the contract. The obligation was met after I forwarded a note that we had exchanged, without any further discussion.

The only reason I'm giving this company any stars is because of how quickly they refunded my money…read more We had booked with another local school bus company for a group trip up to Maine, about 600 miles round trip. 5 days out from the trip on Monday, they unfortunately had to cancel due to unexpected surgery needed by the driver. We then found Sovereign Transportation as an alternative. I talked to Samuel who was so nice on the phone - super fair price and really worked with us knowing the circumstances we were in. We were so grateful to find a bus (which was an upgrade as a coach bus!) at a good price that matched a competitors offer that could take us in a few days notice. We signed a contract late Tuesday night/early Wednesday morning with a full amount due for payment via PayPal. On Friday, I sent two emails - one about where to park the bus as we live in Southie and streets can be tight, and a second a while later confirming receipt. After those both went unanswered, I had an uneasy feeling. I called Samuel around 2 in the afternoon (our pickup was scheduled for 5pm). I was told the bus was running late by about a half hour. Given that our group was 17 people, I didn't mind that it was a little late. It gave everyone some time in case there was traffic. At 4:45, 15 minutes from our original departure, I spoke with Samuel and learned there was no bus coming for us - "it was not going to be ready". "Maybe tomorrow morning I could have one". "Try calling Peter Pan." Totally unacceptable when you've signed a contract, paid in full, and have 17 people and all their stuff for a camping weekend away at your house waiting for pick up. I gave Samuel 10 more minutes to find us a bus to which there was no luck. Infuriated, disappointed and now in a panic, I demanded my money back instantly around 5pm. They had more than $2000 of our money that we were going to need to find an alternative solution at 5pm on a Friday.I am happy to report the money was returned by 5:30pm and Samuel apologized. I cannot see myself booking this company ever again. We were able to get another bus company within an hour and used their services to which we happily paid more in a bind and tipped extremely well. Sovereign Transportation's loss.