I really like this place. The people are great to work with and really go out of their way to take care of you, however... I purchased a Certified Used Subaru and was told numerous times about their 151 pt inspection. The vehicle was exactly the model and what I wanted and had been looking for one for months. I wanted it but was on the fence about another car elsewhere. I spoke to Mark and told him my concerns about the car and thought they were going to be addressed. I told him I had to think about it due to the problems such as trunk liner falling out, blown speakers, bumper missing clips, noise in the front left tire and trunk didn't like up correctly to close. Mark said he would have it checked out. I received a few calls about if I was coming back in and when. When I finally returned none of those issues were corrected on the vehicle. Steve had been my wife's sales person and took over. We discussed the problems and agreed on a deal but unfortunately forgot to mention the speakers again after talking to 2 different sales persons and being in a bit of a hurry when I came in to buy. I had checked the Carfax and knew this was a 2 owner car and had been in a minor rear end collision. The sticker in the window said it was a Certified single owner car. When I took delivery of the car it looked great and smelled of new Armor All. We agreed that I could bring the car back in a couple of days to get the final things mentioned repaired and I took the car home. When I arrived home late that night I noticed an odd smell in the car. The armor all had been masking the scent of vomit and alcohol that was stained and present all down the side of the driver's seat between the center console and some on the passenger seat. Assuming the car had been properly detailed based upon the amount of Armor All I did not notice this. The back seat smelled heavily of alcohol and after further inspection I found more vomit between the back seat cushions. I contacted Steve and he said he would look into it once I came in for the repair work. When I dropped off the car Steve was genuinely upset and embarrassed by this. I was given a loaner car while they repair the details made in the deal and clean it up. I also mentioned that in our haste, we had forgotten the problem with the speakers and asked if that was something that could be taken care of. Steve said that he saw in Marks notes that I had asked about it and would check but would not promise anything. I am still waiting to see the final result. Update. It's been 3 days and I went to get my car. It was clean but still smells of vomit and alcohol. They are going to get it ozone cleaned and filled the tank on my loaner car. I will update again once I see it again on Monday. Update as of April 30th. I picked up the car to find that it still smells slightly of the Ozone cleaning. It was very clean inside though. The trunk closes properly most of the time but you can still tell it is out of alignment slightly. The speakers they said they replaced were in fact not replaced and still crackle. I was told it was all repaired before I went in there. After a few days I have found that the 2 rear door speakers and subwoofer in the back deck keep cutting out intermittently. This is after they were supposed to replace the front right blown door speakers. After a few days the Ozone smell wore off leaving a slight odd smell. It doesn't exactly smell like vomit but, I recognize it as vomit and alcohol because I was present during this entire situation. My friend said it just smells bad but cannot identify it. When I returned to show them the speakers were not working in the rear after the "repair" I had the fader turned all the way to the front because this was the only way I could get sound. I demonstrated the problem for Mark by turning the fader from front to back. He verified the problem. I agreed to return on Friday to have the service guys look at it. Friday they took the car into the service area. After about 15 minutes they brought me in the back again and proceeded to give me a demonstration as to how the fader works because the sound was working fine at that moment. This was infuriating enough but was even worse when the service tech informed me that if I wanted good sound I should just replace it all with aftermarket stuff. I agreed to whatever he said and got out of there. At this point I would just rather take care of this problem myself. The dealer has contacted me asking for another chance to rectify all of these problems. I declined. I consider this a lesson learned with a daily smelly reminder. I am confident the smell will be gone by the end of summer and I Febreeze the car each night and have a decent air freshener that masks it. It is just that first sit-down in the car in the a.m. that is the reminder. I will no longer trust the Certified label from Yark and have zero faith in their 151 point inspection. Salespersons get A+, Service Department gets a FAIL! read more

My wife and I were desperate. Our car blew up on the way home from Indiana. Our car was taken to Yark Subaru since it was a Forester. We were introduced to Kevin and he made it his personal mission to find us something we liked and we were Happy with the offer. He found us the perfect car. The Finance specialist was able to get us a great deal too. Everyone we were introduced too were very kind and considerate. They made you feel at ease and you knew they were going to be able to help you. Even in our desperation. They turned a bad situation into a great situation. My wife said "I Just got another early Birthday Gift" and was happy with what they had to offer us. She was so Happy that she drove the rest of the way home and let me sleep. Now my wife is an excellent driver and I am not afraid to sleep while she drives. This new car was quite comfortable and had plenty of room. My son was sitting in the back seat and said man there is plenty of room back here. I was glad to hear that. Yark is a Fantastic NON Pressure Car Lot I would not hesitate to have anyone go there to get their next purchase. Even though it is about 3 to 4 hours away. Worth the trip. Rick and Jen Plants read more

I had a wonderful first-time buyer experience at Yark Subaru. Scott Singer was very helpful. He paid attention to what I was looking for, and helped me get a car that both fit my needs and was affordable. I got a better car than I had hoped to be able to get in my price range! I had gone a few days earlier to Yark Toyota(I had my heart set on a Scion) and while the gentlemen I worked with was personable, I didn't feel like anyone there actually cared if I got a car or not. I was then referred to Scott Singer at Yark Subaru by a friend, but wasn't very hopeful. Once I met Scott though, all doubts were erased. I was impressed that Scott was fully vested in getting me the car that was the best fit for what I need in a vehicle. I had never financed a car, so had no idea what I was doing. Scott didn't try to take any advantage of my cluelessness, rather he was up front about everything, and did a great job of explaining the whole process to me. I bought a used Honda Fit, and am completely delighted with it. I highly recommend Yark Subaru and Scott Singer specifically! Thank you! Mary T read more

My fiancé and I recently visited Yark Subaru on a Saturday afternoon in search of a new vehicle. When we arrived, we were not pressured by the dealer's sales associates in anyway. We were free to walk around the lot and look at different vehicles that interested us. When we were ready to test drive a vehicle (2014 Outback) that we had picked out, Mia Knicely (sales consultant) was there to help. She listened to all of our concerns and answered all of our questions. We both felt Mia was experienced, knowledgeable, honest, trust worthy and very pleasant to work with. She told us early on that she would help us get a great deal on a new vehicle and that is exactly what she did! She was patient and spent so much time with us, truly exceeding our expectations and going above and beyond what would have been expected. I would recommend anyone searching for a new or used vehicle visit Yark and ask for Mia. She knows what she is doing and she cares about her customers. read more

We had been doing research for a vehicle for 3 1/2 months and decided we wanted a Legecy for several reasons. During the search Mia responded to several questions and made herself available to meet our very hectic schedule. We finally made it to the dealership in July thinking we would take advantage of the 0% financing for 2018 Legecys. Mia had a new and used Legecy front and center ready for us to test drive. While she was taking care of another customer we looked at other used cars on the lot that she pointed out and she did web searches to find cars that met our criteria. We saw one on the lot that we liked and ended up purchasing. Mia took care of the details and treated us very professionally, honest, and friendly. Mark in finance explained finance options and took care of the rest in the same professional and friendly manner. Both stayed late to answer questions, take care of the paperwork and prep the car so we could drive it home! read more

My wife and I were looking for a new (to us) vehicle for our family. With three children it was time to consider a bigger vehicle. We began our search at yarkauto.com We saw a few vehicles we liked and contacted them to get more info. The following morning we were contacted by Mia Knicely. She did an outstanding job finding out all the info we requested as well as getting us a vehicle that was tailored to our physical and financial needs. Working hand in hand with Mia, the finance guys John Young (Yark Nissan) and Justin Sparks (Yark Subaru), we were able to drive away with an AWESOME Town & Country van that our family needed! All within our expectations both physically and financially! Yark Auto is now a name we trust, and highly recommend! It was an excellent experience from beginning to end! read more

I really hate car shopping, but I needed to get my wife a new car that would be more suitable for winter. I don't have a lot of time to shop and the last dealership I as was at I spent 6 hours, could not get a deal done. The Saturday before Memorial Day, I stopped by Yark Subaru just to look at the AWD Subaru Legacy. Mark Thomas approached me and that that's when a great shopping experience developed. Mark listened to my needs and what budget I wanted to stay within. Mark was efficient, knowledgeable and very personable, deal was complete within 2 hours.. I would definitely recommend Mark Thomas and Yark Subaru is the person and place to buy a car. Thanks, Mark for the great shopping experience! read more

I bought a used 2014 Crosstrek. Got it home and the next morning I noticed a crack in the windshield. It was very small and I did not notice it the night before when I picked it up. Called my salesman Kody to see what they would do. The next thing I know I am scheduled for a new windshield and absolutely no charge. They took care of everything, even gave me a brand new 2017 Outlook as a loaner car from Thursday night to Saturday mid day so I was not inconvenienced. I have never had luck with car dealers, but this was the best service I ever had. I suggest you go see Kody at Yark Subaru if your in the market, they'll treat you right. BTW the car was priced great too! read more

Hi recently bought a car from Yark a gorgeous Cadillac DTS my salesperson Mia was incredible she along with their incredible finance team worked hard to secure me a loan 9% lower than the deal I had worked out with another finance company even though my credit was far less than perfect. I was treated with so much respect and that really made me feel very good. I have to thank Mia and the team for making my dream come true I would recommend this dealership to anyone looking for a great no hassle deal. If you're looking for a stress free experience then come to Yark I promise you will not be disappointed. read more

I worked with Jennifer Painter on the sales team and Mark Thomas in finance. This was the most clear cut purchase decision I have ever made on a car. Jennifer was knowledgeable and able to answer all my questions with fair replies and ZERO BS. Mark made sure I got a good rate on financing and clearly explained the pros and cons of all options in order to make sure I made the right decision. I literally cannot think of a way I could have a better experience. They even have name-brand coffee w(Starbucks) while you wait, though I didn't do much waiting because the service was so excellent. read more

My family went to Yark Subaru on Saturday just loking into a deal my husband got in an email. Turns out the deal was very good and we got a 2015 Forrester out of it. Kevin Oberhaus did a great job. He helped us find a great upgrade from our 2011 Forrester and he helped keep our payments around the same. Also there were a couple features the 2015 didn't already come with but he got them added with very little difficulty. So now I have the car I love! With this beening my 3rd Subaru vehicle, I just love the way they drive and how well we are treated at the dealership. read more

When we went into Yark Subaru, it was at about noon on a Saturday, so they were VERY busy. We were still helped in a timely manner and they worked as a team to make sure everyone was moving in long in the buying/leasing process. We did have to wait awhile to see the financial manager, but Kevin Oberhaus was accommodating, he even offered us pizza while we wait. Kevin also made it very clear I could call with any questions and he contacted me twice to make sure all was well, We bought our last car at Yark and were pleased, but we are extremely happy with Yark Subaru read more

My car buying experience at Yark Subaru was quick and enjoyable. The salesman, Steve, placed two models of Outbacks - side by side so I could compare them to each other. I then test drove one and we negotiated a fair price and a half hour later I drove off the lot in my new car. From start to finish the entire process took less than 3 hours. Steve was extremely friendly and knowledgeable answering all of my questions [even those I didn't think of]. This is my first Subaru, after 20 years of Jeeps but it won't be our last. read more

Had a fantastic experience buying a 2017 outback at an amazing price. Made the almost two hour trip from Michigan. The salesman, Nick, went above and beyond to get me a great monthly payment figure, and was kind and professional the entire time. Mark in finance goes to bat for you, and helped great me a great rate on a loan. Yark Subaru also gave me a higher appraisal on my sunk cost trade in than two previous dealers I was trying to work with. When it comes time to buy another, I'll be back. read more

My wife and I went looking for a new car and our search brought us to Yark Subaru where Madaline Bocook helped us find the perfect car. She was so patient and helpful, I tend to have a lot of questions and both my wife and I have a difficult time making up our minds. Madaline met with us on three different occasions and never made us feel pressured, she simply gave us good information and assistance in making our decision. We are now proud owners of a 2015 Subaru Forester and we love it! read more

Yark Subaru has always been wonderful to deal with. From the time I bought the car to the very few service appointments I've needed. They are very polite, kind, and well trained. No over the top pressure to buy the car, just very informative for any question I had. I highly recommend any car from them as my sister has a Fiat and has had the same positive experiences. read more

I recently bought a car from Yark Subaru and I had a very positive experience. Everyone there is really friendly, and my salesman Tony was very helpful. He helped me choose the perfect car for me and I love it! I would definitely recommend Yark Subaru to anyone looking for a car. read more

Bought an XV Crosstrek from Kevin Oberhaus at Yark Subaru. He was down to earth with plenty of life experience. Great service and easy to talk to. Was willing to work with me and get the price as low as reasonable. Would definitely return to him if/when i need a new one! read more

Yark is Great!!! I just bought my 10th Subaru in Ann Arbor, yet I drove 52 miles to have Yark service my new car because Yark not only had the best prices, they were much more courteous, helpful and professional than any of the other Subaru dealerships I've dealt with. read more