Excellent work. Sean fixed the problem quickly and efficiently. He was very professional and pleasant to work with. Highly recommend. Reasonable cost. read more

They were quite pleasant to talk to, said they needed to get back to me to set a date, and its been 2 weeks and I have yet to hear back to them. I've called them again, they apologized and again haven't gotten back to me. Hard to trust them if they can't even call you back. read more

Quick response time, professional customer service and support. My tech went above and beyond to make sure my new lock was operating correctly and made sure my 77 year old blind Aunt was able to operate it.....Ye Ole is the only locksmith I will use ...I will ride to Albany just to get a new key made. read more

I have used these folks several times in the past and again twice recently. Their pricing is equal to or in some cases better than other local locksmiths and their customer service is excellent. They never act like they are doing you a favor and it id clear that they appreciate your business. They recently programmed 2 vehicle key fobs and they were very efficient and did a great job. In my opinion this company is the best in the area. read more

Friendly, helpful. Always able to take care of any locksmith needs. They moved from the old shop near Harbor Freight to a bigger shop just West a short distance on the other side of Central Ave. read more

This small business is very well run. They are honest people who will continue to get my business!

Stopped in today to get a key made. Noticed that Apple Maps still has the old location - I knew they'd moved but wanted to see if Apple had the new address. So I put in a report to Apple, fixed the location on the map, corrected the address and added a few photos. I'll keep an eye out to make sure things get updated. Love Ye Ole Locksmith - always been my go-to place for keys! read more

They give great service. They were prompt and reliable. I have been going there for many years.

I believe this company has new owners...a super kind and competent couple. Young people with wonderful attitudes. They re-keyed my home and shop. Great communication, quick, and for a reasonable price. read more

Do not use Ye Olde Locksmith if you value your time, because they certainly do not value your time. I had used them in the past with great success. However, when I called them to get a lock repaired and two others replaced, I wound up waiting for days and still do not have the work done. I called on Tuesday and asked whether they would have time this week, as I was on vacation. I was advised that they could be there the following day, late morning. I called at 2pm and was told that the locksmith would be there shortly. I advised that I had to leave at 4pm. The person on the phone said "Well, you didn't tell us that." I responded "Well, you told me you would be here late morning and it didn't seem relevant." At 3:45 I called and they said a locksmith would be by the following day. 1 day of vacation wasted. The next morning, the locksmith showed. He said that he needed to get some parts and would be back later that afternoon. I was hopeful. Naively hopeful. He did not show or call. 2nd day of vacation wasted. Friday morning I call to ask whether today will possibly be the day that I will finally get the work done. I was put on hold and the person came back to say that the parts were in a bag in the office. At this point, I am once again naively hopeful. I say "Great! What time will he be by?" Then I am told that the locksmith is not working today. I explain (surprisingly calmly) that I have been waiting for days and am going out of town the following week and this is very disappointing. The person tells me that the locksmith had to deal with transponder keys for a bunch of cars and he worked until after 5. The way he said it, he seemed to think this was entirely reasonable and I should be more understanding because the guy worked late. He did not work late for me. He then asks me when I will be back so they can do the work. Needless to say, my naive hopefulness has now been extinguished. He never offered to send another locksmith. He didn't even offer a particularly sincere apology. Now I will not be able to get my lock fixed before I leave and I have wasted days of my vacation. So, if you like waiting around and the excitement of the uncertainty of whether you will actually get the work done, by all means Ye Olde Locksmith is the place for you. Otherwise, look elsewhere. read more

So I never really thought about what a locksmith really does. I figured I'd only need one some day when I locked myself out and couldn't find any keys, but that had yet to arise in life. Recently, however, I discovered something amazing - locksmiths do a whole lot more! We moved into a place and the landlord couldn't find a key to all the different locks on the doors. Each door (3 of them) had different keys and it was possible the deadbolts even had different keys. And we had one key...that only worked in one door. The landlord suggested we take the door locks here. Turns out its possible to have locks rekeyed! We brought this place the locks and the one key. The locksmith, in a matter of hours, had it so all the locks worked to one key. Now we have several copies of a key that works on all the doors in the house. Sure, we could have bought new locks and maybe even managed to get a set with enough locks, but for close to the same price, I'm happy to not waste stuff. Turns out locksmiths are cool, especially this one! read more

I lost my Subaru fob and the dealer wanted to charge me $1, 200 to make two keys. The dealer told me there was no other way to get the keys. When I called Ye Olde locksmith, they were able to accomplish this for me for $300. They were very nice, polite, and courteous. They have all of my lock needs loyalty for the rest of the time their business is open!! read more

Fast, friendly customer service. Always show up when they say they will. Chris was professional and provided quick lock change.

Spent 2 days with seem to be the owner for a price to replace locks from an emergency which was express to him. Just wanted to protect family and over the course of the 2 days sent pictures, 3-4 calls for follow up to make sure they had it and no call. Called back to get same person, owner, for him to say they have been busy no one got a chance to look at it. My company has done business in the past with them so I would be afraid if you are new. Past in general good but this time no care or concern for customer. Removed from my contact and office personal instructed not to use. read more

Locked my keys in my car during my work day, one hour away from home. I placed a call to Ye Olde Locksmith and was given a fair quote along with an estimated time of arrival for the service technician. Chris, the technician, arrived within one hour as promised and completed the lock-out key retrieval within minutes. Along with being super efficient he was kind and very personable. Would not hesitate to use this service again, and thank you, Chris and Ye Olde Locksmith. read more

No call, no show, tons of attitude. Tried again with them and same thing. "Ole" is right, and crotchety. Found a new locksmith right down the road. Bye Felicia! read more

My company has used them for years and it was always a good experience. So I had some work I needed done at my house. They couldn't give me an exact time but it wasn't the between now and next year like a lot of companies. The guy called me before he came and installed the locks I had purchased online. Would highly recommend them for your business or your home. Also they do car keys! read more

BE AWARE BEFORE U GO HERE. They massed up our key and initially admitted that it was their fault. They even said they were going to bring it to lexus dealership. But when we handed the document to the lady there, she was refusing to reimburse us and she tried to call the police and kick us out. That's how they run their business. I wouldn't recommend ppl to get major service there. read more

Called and made appointment for re-keying a lock. I was told next day was good and that I would get a call 30 minutes prior to visit. I was not called all day so I called near end of day and was told that worker called three times and left message. This was a clear lie as I had and used my phone all day and can show no missed calls and no messages. Person I spoke to at shop was very rude. Don't know how they stay in business like that. read more

A very good company lost the key to my toolbox brought them in thought Tumblr and they were able to cut me a new key no problem at all I would definitely suggest using this shop anytime read more

I had a broken off key in a rooftop cargo box. I called them, and when I went to the shop they immediately got the broken key out and only charged my $5. 5 BUCKS! courteous, friendly, fast, skilled with superior service. Next time I need lock work, I'm heading here first! read more

Had a key fob programmed today. They were able to obtain the pin number that was needed. They were also able to make the emergency pass key. Pricing was very fair; felt like I got great service. Terrific customer service! Thanks guys! read more

We had our locks replaced on front and back doors and not only was Chris very professional but he was personable and efficient. The keys were cut and locks changed out in no time at all. We are very pleased and would recommend Ye Ole to our family and friends. Very nicely done. read more

I have had the worst experience today with this company! We needed a person to come make a car key. At first the man on the phone was polite and told us that someone would be there to assist us in 40 minutes... Over an hour later we called and they said they made the key and were driving our way. Then 40 more minutes later we called back they said 40 more minutes and told us we needed to pay over the phone now. We told them that we would pay when they arrived. They again wanted payment over the phone and we said we would pay once they showed up. A while later we called and asked them how much longer and the man, Mic, began to yell at me. He continued his tirade and was incredibly rude. He told me the technician was no longer coming. When we called back he said he wouldn't do business with us because of how he was spoken to.... I never raised my voice, I never said an impolite word, I asked how much longer until the technician arrived, it had been over 2 and a half hours, he refused to come do the job he had promised and continued to yell at us, actually yell, voice raised and rude words. Do not do business with this company. They have a low to non existent sense of professionalism, they yell at their customers, and they demand payment for services they don't provide. It was an over all horrible experience! I have since called two other lock smiths in the area and have been very very pleased with their professional services. Look elsewhere for service! read more