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    Yeliseev Works

    4.8 (6 reviews)
    Open 8:00 am - 8:00 pm

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    Response time

    2 hours

    Response rate

    100%

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    S&G Carpet and More - San Jose

    S&G Carpet and More - San Jose

    4.5
    (223 reviews)

    I chose S&G Carpet because I already knew they had a reputation for outstanding customer service…read more That reputation was confirmed when I experienced an issue with my new flooring several months after installation. Although the repair was neither simple nor inexpensive, S&G handled the situation professionally, promptly, and without hesitation. They stood behind their work, corrected the problem at no cost to me, and remained focused on ensuring I was completely satisfied throughout the entire process. A special thank you to Mike Menacho for his exceptional customer service and for seeing the issue through to a successful resolution. It's refreshing to work with a company that truly stands behind its products and customers. I've recommended S&G Carpet to friends and family for years, and after this experience, I'll continue to do so with complete confidence.

    A week ago, I went to S & G Carpet and More, San Jose, preparing for my home floor upgrade from the…read moreexisting carpet area (around 1500 sqft) to hardwood floors. This Friday (August 14th) morning, a S & G employee named Mike was sent to my home as scheduled for a quotation. It turned out to be a very unpleasant experience for my wife and myself. Mike's poor knowledge level was exposed after I raised a few questions to him. That's fine as long as he could give us a quotation after his inspection and measurements. However, his answers to the two questions I asked him later really mattered. I believe that most homeowners care about these two questions as well when it comes to home carpet replacement or upgrade to hardwood floors. As my last question to Mike, I asked him if he could share some experience or the common practice with us on how they handled the situation when termite activities were found from the wood sub-floor right after the existing carpet was removed. I told him that if this happens in my case I need to spray Bora Care immediately for the treatment. But it requires 48 hours at least for the wood subfloor to dry out. Without delay, Mike replied to me that you need to remove all the carpet by yourself and do the termite inspection and treatment to get ready for us to come for the hardwood floor installation. I was stunned by his reply. At this moment (36 hours later), I still don't think that is what S & G requires its customers to do in advance. If He had no such experience, he could have told me that he would check with his colleagues and get back to me asap. Instead he gave me such an irresponsible solution which is totally unacceptable. This also further justified my 2nd to the last question to Mike - how S & G makes sure that the 3rd party subcontractor they'll send over to our home does a good job without quality issues as we expected? I raised this question not because I don't trust S & G as Mike pushed it back. As a consumer or homeowner, we don't know which subcontractor will be sent by S & G to us to implement the project, thus there is no way for us to check their performance records through Yelp and/or Google reviews. If a subcontractor with Mike's performance level is assigned, our floor upgrade project could run into troubles. At that time who will take the responsibility, the subcontractor or S & G? Of course, S & G won't be my choice anymore. One last thing to complain about, at the tail end, Mike spoke with someone on the phone and then went upstairs again without letting us know while both of us were downstairs. Later we found out that he cut and lifted the existing carpet at a corner upstairs.

    Yeliseev Works - doorsales - Updated August 2026

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