I would like to tell you I learned my lesson that Yellow Cab will strand you outside at 6am right before your flight. I would LIKE to tell you I didn't give them a second chance, thinking if I reserved it the night before I'd avoid problems. I went out in the morning and lo and behold, no cab. I called the dispatcher "Hm, that's weird". Yeah, it IS. So he called a second cab. 10 minutes later, nothing. I called again (at this point the dispatcher and I were old friends). After 3 calls to YC to ask where my cab was at 5 in the morning, eventually someone showed up, and said they had just called him. I was at the airport a half-hour later than I planned to be, and just barely made my flight. I don't care how yellow their cabs are; the friendly driver who actually helps a girl put her bigger-than-her suitcase in the trunk are few and far between. There are so many other options- go indie and chance actually getting to your destination! read more

I have used Yellow Cab for years and they are still the only ones I trust to get me to the airport on time, especially in San Diego. Yellow Cab drivers know all the backstreet ways to get to the airport and upon my returning to SD, know now to get me back home. Last time I flew into SD, I took another cab company. His meter was not going as fast as the meter on the gas pump at the gas station, but it was not much slower than that. The taxi driver did not even know how to get to my house. I live on a major street. He was a tool and tried to rip me off. It usually cost $10 and I tips $10. Well this guy used up to all on the fare, so no tip for him! Haha! I never have that problem with Yellow Cab. Professional, friendly and on time, read more

HORRIBLE....HORRIBLE....HORRIBLE!!!!!! This is the 3rd time I've used this company and I actually had to take the time to tell about this past experience. I called for a taxi around midnight to be picked up to go home. FIRST...the costumer service guy was yelling at me on the phone saying the address I was giving him was incorrect...he eventually hung up on me. Called back highly upset about what happen! The girl that helped me out inputted the address with no issues. SECOND....the cab took over an hour to pick up me friends and I. THIRD....the cab driver was an absolute pervert. He kept trying to have one of us sit in the front seat with him. He made the ride to my house so uncomfortable I had him drop us off a few houses down the road. I didn't even want him to know where I stayed. When I gave him my card to pay he was pissed and threw my card on the floor. I could have hurt him for being so disrespectful. FOURTH....He then pointed to the windows of the house and asked which one was my bedroom. I just got out the car with my friends and waited for him to leave...so I can walk to my house. He ended up parking the car. So we walked a few steps and continued waiting for him to leave. Luckily security in my area stopped to see what was going on. I told the security guy what happened and he walked to the cab. They exchanged words then security came back over to us. The cab driver said he got a call so he pulled over. The security guy knew it was bullshit. NEVER WILL I EVER USE THEM AGAIN....NEVER!!!!!!!!!! Oh and the cab driver's name was Joseph! read more

I used Yellow Cab twice in the same day to transport myself and my gear to QualComm stadium. The drivers were courteous, speedy, and understood exactly what I had to do (I had gear and needed to get as close as I could!) to get where I was going. It was drizzling a bit so they were in demand but they didn't try to run up my fare at all. Added bonus: the dispatcher was nice and the cab was at my door less than 10 minutes from when I called in to order it. Good service and value for a big town like SD. read more

cab #725 This guy is the worst. on a rainy day and he doesnt even put his blinkers. No english as well? how that hell does he has a drivers license? simple the worst. read more

I could not get through. We were put on hold for 6 minutes before the call was just dropped. It was terrible and frustrating because I had to call several times to get THAT. Do yourself a favor...DO NOT USE YELLOW CAB at 619-444-4444!!!!! read more

I'm sorry but isn't your cab driver supposed to know where the f* he's going if you are wasted off your a**? We got picked up in Hillcrest and I was going to West College/Grantville and had to give the CAB DRIVER directions off my iPhone! Thank god I'm enough of a techie to figure it out...not sober! I should have been paid the $22+ for giving him turn by turn directions. Not ok by any means. Yellowcab, you have disappointed me. read more

If it were possible to give zero stars, I would. I called for a cab to the airport at 4:20am. 4:45 I called again because no one was there yet. 5:00 I woke up my roommate to drive me to the airport. 5:17 phone call that my cab was there to pick me up. Did I mention I was going to the AIRPORT?!?? I'm partially to blame because I should've called the cab earlier, but when they ask you, "are you ready?" I assumed that meant they had someone coming right after the phone call, not an hour later. read more

**It seems most of these numbers in Yelp aren't even Taxi Cab numbers anymore, which worries me since Yellow Cab is a well-known cab company, and independent cab drivers might offer better service. You have to give and take the experience with the night that you need the cab for. It's best to book a Yellow Cab online, but it has to be 24 hours before you need it. If you just call on a weekend like I did for my 6 drunk friends and request 2 separate cars, you have to understand how many other calls for 6 drunk friends are ahead of you. With this in mind, I give the company a pass. The driver was a typical cab driver on the weekend: detached from your situation other than where you want to go, he took us from Hotel Circle up through Hillcrest with ease, all while (legally?) talking on his cell phone all the way up. When he met us at the motel we were at, he was patient enough to wait the 5 minutes it takes to wrangle up 3 per taxi, so I counted that towards his service and his tip. You may be on hold for quite awhile for same-night service, but once the dispatch is placed, it went quickly enough. read more

This is like the 5th time that this cab company has severely disappointed. I could list all the terrible things about this company, but I will save your time and just tell you: DO NOT USE YELLOW CAB SAN DIEGO I wish I could give 0 stars. read more

First time I call you, I get a call from the dispatcher saying the cab is outside. It wasn't. Perhaps the dispatcher who took the order was too busy vigorously chewing on his gum to take the order correctly. I call the dispatcher wondering whose house the cab is in front of. She tells me she'll call the cab driver and send him right over. I wait another fifteen minutes and call back. The dispatcher asks me why I am still there. I told her that was an excellent question and had her cancel the order. So I figure I give your company a second chance. I get a call five minutes after I placed the initial call saying the cab is a minute away so go outside. God forbid you ever keep the cab driver waiting outside and not waste my time. So he doesn't show. I call the dispatcher and she says she'll get to the bottom of this and she tells me the driver will be right here. After waiting another 20 minutes I call a competitor for the first of many times. I give you one star because I was once able to actually get in your cabs and had no problems with your drivers. But it does appear that you don't give the cab drivers the phone number of who they are picking up. Probably so the cab driver doesn't try to setup regular clientele but who knows. Most cab drivers hand out their business cards in this city anyways. If your drivers get lost, perhaps the customer could help somewhat by being able to talk directly to the driver. read more

Last time I booked an Uber early morning they never came, had to rush to the airport on my car and ended up paying 100$ for the parking. so gave a shot to Yellow Cab today, cost me a 30% extra compared to Uber, yes but were there on time. Taxi is clean, driver is friendly. cannot ask for more will use them again. And will try to avoid Uber as much as possible read more

TERRIBLE company. I reserved a cab from Yellow Cab to take me to the airport. I did allow plenty of time. But when the cab didn't show up..I waited 15 minutes and then called. They found me from my phone number and told me they were "still looking for a driver". What? I reserved it 2 days earlier. Ended up driving. Parked for 5 days. Cost me $160!!!! Thanks for nothing. Back to Uber and Lyft. I see this happens frequently. No wonder the taxis lost out to the rideshare. read more

I like them, never had an issue. Yes it's more than those other ride services . I like to pay cash and would rather support a cab company

Gave these guys a second chance. My friends and I were getting drunk at my place and I called a cab for them. I expressed that they were trying to do the right thing and not drink and drive. They said ok 10 minutes. We kept drinking and I checked my cell phone and noticed it had been 50 minutes!!! Called them back and they said they actually didn't have a driver in El Cajon and that it'd be another 20 minutes. I told them about my previous experience and my previous Yelp review and I yelled at them and said this is why their reviews on yelp absolutely suck. He got angry and I hung up on him while he was yelling back at me. Pretty much, screw these guys. read more

So they never showed up and I had to walk to work. Even worse when I called to complain the customer service number did not work. Worst company ever your better off walking and taking read more

Do not use app! I set a cab pickup for 4:40 am to take me to the airport four days before my flight left. The app sent me multiple reminders stating that I had a cab pickup the day of my flight. 4:40 am arrives on the day of my flight to find that Yellow cab never found a cab to pick me up. Whoops! I had to drive myself to the airport and pay for self-park. Thanks Yellow Cab. read more

I was discriminated against before I even got to the cab van to get inside. The driver yelled to me because I was still on my porch coming down"you cannot get in my van call the company and tell them to send you a smaller car. This is not the first time that I was discriminated against today earlier today I called for a cab and I asked them to take me to McDonald's before I get to my destination. The driver said if the line is not long then I will go to the drive-thru for you and wait but when we got there the drive through line was long and so he just left me there and I had to figure out another way to get to my destination with my walker and there were no buses running going in the direction that I was going. read more

Absolute WORST cab company on the planet ! You couldn't pay me to use them ever again. Yellow Cab in San Diego was so bad to me on NYE that they should be called Malicious Cab Company, and the notion of a cab on NYE in SD by Yellow is BS. They called to say they're coming, so I run out to get the cab and it drives off before I can get there (like a 15 second miss while I'm waving at the guy). My phone rings, its a raspy voice woman dispatcher who tells me she'll get him to turn around and come right back. Its like 8:15pm trying to get downtown, trying not to drive, and this horrible cab company told us the cab was coming back but 1+ hour goes by and no cab, no way to call because its busy signal only on NYE, the cab never came. I had to attempt to drive now even though the whole day on the news was Don't Drive, Take a Cab, but should've said "Don't take a Yellow Cab neither!" Oh yeah, and that Taxi Magic iphone app they present on their website, it totally blows as it had ZERO information for me as to why the cab was not around, instead it just said the cab was "on its way" ... yeah not you stupid customer bitch! And attempting to re-order the cab confused the app and it just kept bugging out, useless. I'll never trust Yellow Cab again for any pickup, more like drop them off on nowhere street and forget the crap company. In fact, people should just order Yellow Cabs all the time and walk away ... let them figure it out just like the way they do it to you. read more

Yellow Cab suuuuuuuucks. At this point I am insane for calling them, I admit but I assure you I will not make the mistake again. I have had several bad experiences with Yellow Cab, only one positive (I left my keys in the car and they actually found and returned them) however, the bad experiences overpower that one good one. I have had numerous problems with them showing up late but the ones that stick out the most are the no-shows. Twice this has happened to me! 1.) Halloween '08 I waited for just under 2 hours for the cab that I had called and they never showed. I ended up obviously being late, and having to drive to the destination myself and stay sober (most upsetting part I must admit) 2.) Last night I called Yellow Cab when I was downtown and the dispatcher was a dick, like they are, I waited for about 10 minutes and then waved down a different cab...but I never received the call to inform me they had arrived. In conclusion, they're often late, or never arrive. The dispatchers are always assholes and I don't recommend this company to ANYBODY. read more

I lost my iphone right after a party, but I could trust to the yellow cab driver!! Thank you so much to bring me back my phone. read more

Made a reservation online for pick-up. Text said outside! No one in sight. (10 Minutes past pick-up time) Received a call from dispatch asking if we still wanted and taxi after being ten minutes late. (15 minutes past pick-up time) Then called dispatched and asked where the cab was? One is on the way and should be pulling up momentarily. (20 minutes past pick-up time) Still waiting.........could have walked quicker! This place sucks! Dispatcher had a attitude! All and all a horrible experience and will never use or recommend Yellow Cab. Did I mention I am still waiting! Wish 0 Stars could be a option! read more

I really needed to get to my destination on time in early morning the other day so I booked Yellow cab online and the driver came in front of my home 5 min earlier. read more

I use Yellow Cab through Taxi Magic, and they're pretty good. I suppose I have low expectations from San Diego cab companies, so they do the job for me just fine. 1 out of the last 7 pick-ups they missed, and that was quite frustrating. Rest of the time they have been right on time or early (and don't charge for the time prior to the pre-set reservation time), and kind drivers. Really, unless you want a town car or limo, what else do you want?! read more

A month ago a former collegue of mine was killed by a reckless yellow cab driver in downtown San Diego. Today, I drove behind another Yellow Cab driver with the license plate # 8W66254 driving north on Genesee Ave from Balboa at 1:20 pm, who was driving talking on his cell phone and swerving in and out of the bike lane. I followed him from Balboa Ave to Nobel and watched as he continued talking on his cell phone (not hands-free) and swerving into the bike lane. Even when he came upon University City High School, he was still swerving and appeared like he was going to turn into the high school (and the back of a city bus) before he swerved back in the line. This is seriously ridiculous! read more

WORST CAB EXPERIENCE OF MY LIFE! (SD Yellow Cab Only) The text service is convenient, and the lady on the phone was nice, but omg the cab driver was ERRGGHH! He picked me up and was talking on the phone with someone the entire time in another language. I only needed to go about 2 miles and since it was late I didn't want to take my chances, so I thought why not splurge a bit and go in a nice cab? Worst decision ever. The guy cursed at me, didn't know where to go, and asked me to use my GPS (WHICH I DO NOT HAVE! Hellooo YOU are the cab driver!) then gave me attitude when I said I didn't have GPS on my phone. Dropped me off at the WRONG ADDRESS and then argued with me when I didn't have change. Jeez, no respect! Never using this service again. I'd rather walk or pay a crazy amount for a town car or something. read more

Hard to write a review condemning a "taxi service" nowadays since most of them are just a radio service for independent'ish cab drivers. So when I say that my cabby came, saw me, then took the hell off.. I don't think it directly reflects on Yellow Cab (Radio Service) BUT, that kinda fills me with a bit of dismay when you can't even complain about these guys because the radio service "ain't their boss" : ( I wonder if Yellow Cab could at least give these guys a simple "DO YOU SMOKE CRACK? YES, OR NO?" verification before allowing them to carry the Yellow Cab name though. Bottom line, this outfit is complete russian roulette. Your cabby might be awesome, or suck major balls. Mine did the latter. read more

while staying near ucsd while my wife had surgery there, I needed a ride to a local (but too far to walk) supermarket/pharmacy. called yellow cab for rides both to and from. After negotiating the computerized phone system (very easy) a cab was there within 10 minutes both times! A little apprehensive as I'm not familiar with the area, both times the driver took a very direct route to my destination at a reasonable cost. Would definitely use them again. read more

I actually have never had a problem with Yellow Cab. I keep the number on my cell phone. I just felt like offsetting all these 1 star reviews. read more

I called for a cab Saturday night and waited an hour in a store parking lot before a cab showed up. I approached the cab waiving my hands with my lit cell phone and yelling to get the driver's attention, The driver appeared to look right at me and drive away, as I chased the cab. I originally thought the driver did not see me, but how could he miss or not hear me, particularity since I was right behind and right beside the cab at times, waiving and yelling to get his attention and with a light source. I immediately called the dispatcher and told her what happened and she said she would send the cab back to me, because he could not have went very far. I waited about 30 minutes and called the dispatcher back, this time getting a male who told me that they would send the next available cab, since I still need one. "I still need one?" "Next available cab?". I was waiting because I was told the first cab driver was returning to me. After two hours of standing in the cold with perishable food items, and Yellow Cab saying a cab was on the way, I telephoned another cab service. The driver was there to get me in ten minutes, and I was home about ten minutes later. Yellow Cab left me standing out in the cold for two hours, continuously telling me that a ride was on the way. This is my third similar degrading experience with Yellow Cab. I've been told there are issues with Yellow Cab drivers not wanting to pick up credit card paying customers or people that they think may be a problem. I was paying with cash (I told the dispatcher that when she asked). I wonder what guidelines they are using to determine who might be a problem? I wonder if Yellow Cab is brave enough to post those guidelines? I have always tried to use cabs as opposed to the newer services. I understand that the easy competition is not completely fair to cab drivers, who have to invest a lot more to get and keep their cabs on the road. However, all customers should be treated equally, and when you say you are going to pick someone up that should mean you pick them up, take them where they need to go, and they pay you for that service. That should not mean you selectively leave people who are counting on you for a ride, stranded. I saved the competitors number, and I have loaded the Lyft and Uber apps onto my phone. I'm done with Yellow Cab, and their grade-school, third-world tactics and antics. I wish I could rate below zero. read more

I attempted to use the text service, but after waiting over 40 minutes I texted the address again. Turns out they canceled my request.. :/ Luckily I got impatient and texted them again! I called the 444-4444 number and did not receive any help. I didn't even talk to a person. I only ended up wasting my time listening to some pre-recording about how a yellow cab gift card is a good present. Our driver was nice and all, but after the wait I definitely didn't feel like paying anything near that much for such crappy service. Basically, only use yellow cab if you're really in a pinch because they have lousy service and are far too expensive. Next time I need a cab, I will not be choosing yellow cab. read more

If it was possible to give a ZERO I would! This company left us stranded for more than 3 hours!!!! Here is the story .... I called ahead - did my "homework" for a ride for New Years Eve - wanting to be responsible person. Was told by the man who answered my call that I could book my ride from my hotel to my location, but because it was such a busy night, I would have to call 1 hour before I I wanted to leave to book my ride home. I got a quote for the price and again asked about the time frame. He again told me 1 hour. The day before, I called again, and was then told that I could only book for the drop-off if it was booked BEFORE 4:45 pm. Hmmmm - new detail. I again asked the woman on the phone about the pick-up time and was told the same thing the man told me - 1 hour before we wanted to leave. So booked the ride to get to our location, dinner reservations were not until 6:00 pm. We had an enjoyable dinner and then decided to give a call to make our ride back. It was 9:45 pm. WAY before midnight!!! This is where it all went to HELL! The phone number I had rang 2 or 3 times and then disconnected. I looked on the internet on my phone, found another number, We started calling that number, same thing! This went on for about 15 minutes. Back to the internet, found you could "book on line" - tried that! Got a response that said we were booked. Also found you could "text" a booking, got a response that said we were booked. PHEW! Thought we were headed back to the hotel! Boy were we wrong! So we waited for an hour for our ride - NO ONE SHOWED! Again, back to the phones! Finally got a hold of someone after re-dialing over and over at 11:15 pm. The dispatcher was "shocked" that no one had picked us up. He said he was going to send another driver right out but could not give us a time frame. He said "soon". So we waited ... and waited ... Now it is 12:05 AM and STILL NO TAXI!! WTF!!! I call again and the dispatcher tells me he can again send ANOTHER taxi out to us! REALLY??? I asked he what happened to the last two he sent. This is what he told me ... "This is the busiest night of the year and our drivers our interdependent contractors and there are 2000 other people out there waiting to be picked up too." I asked him if he did not talk people as they called in and he said it was up to the DRIVERS if they wanted to take the calls!! So if you were TOO FAR AWAY FOR THEM then YOU WERE BASICALLY SCREWED!!!! My boyfriend is diabetic and his meds were back at the hotel - it was now close to 12:30 am and he had eaten at 6:30 pm. This is why we called for the taxi at 9:45 pm!!! Thank GOD for Gino Cab & Limo Service and the Guest Services Staff at Barona Casino who got us back down to our hotel. And despite this I will have good 2012 - but I hope NO ONE EVER USES YOUR SERVICE IN THE FUTURE THAT IS IN A HURRY OR DOES NOT WANT TO BE LEFT STRANDED!!!! YOU OUGHT TO BE PUT OUT OF BUSINESS!!! read more

Called Yellow Cab to pick me up at my Pacific Beach residence at 12:41pm. It's now 1:01pm, no one is here. Called Yellow Cab back and asked where my cab was, they said the cab never showed up (no shit) and they will send another. The time is 1:11pm. It's now 1:41pm, still no cab. I called back Yellow Cab and asked what the hell was going on and the a-hole on the other line said, "Hey, we are busy today, just wait longer and we will send another cab." Click, then hung-up. At that moment, I wish I had a teleporter so I could teleport directly to that call center and kick some ass, Jean-Claude Van Damme style. I waited 20 more minutes and no cab showed up. I live in PB for god's sake! I see plenty of Yellow Cabs chilling outside of Staples everyday shooting the shit with one another. The main problem with Yellow Cab is that the driver's are all independent contractors and there is a clear disconnect with the call center. They are both on separate payrolls, don't work together and unfortunately the customer suffers. Not to mention every time I get a cab and tell them I only have a credit card, they pretty much crap themselves and turn taking a credit card payment into an ordeal. What a joke, Yellow Cab as a whole can kiss my hole. read more

Just horrible. I took a taxi with the hubs to avoid a DUI -- being responsible, being smart. Our driver was a piece of work, and reading all the other reviews, I'm kind of glad he didn't try to sell me into sex slavery in some 3rd World hell hole. The sign said "cash or credit." Well, he didn't want to take the card, "machine broken, machine broken". Yeah, right. All my spouse had was a $100, and we certainly weren't going to tip like that on a $10 cab ride. He drove talking on his cell phone (not hands free) the whole time, and was just extremely hostile and rude. He finally called the card in over the scanner, which is not at all secure. The kicker -- when my husband sees the charge, there is a $10 tip added. Yeah, this jacka$$ tipped himself $10 after the fact. My husband had his receipt (which the guy originally had not been forthcoming with), and got it fixed with Wells Fargo, but that's not the point -- it should NEVER have happened. I agree with others, there should be stricter criteria to obtain a livery permit and be able to drive a cab. This guy was straight creepy and completely dishonest. read more

Friday night I called them looking for a ride, and every hour I called along for an update. Friday night they never picked me up. Then tonight on a Sunday after receiving an email that I should use their app, 2 hours before I wanted a ride I requested it and it's already 30 minutes past my request with zero contact. Nobody should use them. Worst company ever! read more

Yellow CAB drivers need a workshop on how to speak to people. To make a long story short. I called a yellow cab (a middle eastern man) from the hospital. He came on time. I told him where I had to go. It was not very far because it was a long windy road I did not want to walk. The total fair was $3.61. I gave him $5.00 and began raising his voice and reprimanding me. "Why did you bother to call a cab for this distance. You will probably have a seizure." I asked him what he was talking about and asked for my change back. He would not give it to me. I chastised him for speaking to a customer in that manner. It was not his job to tell me how far I should go or when it was not appropriate to call a cab due to the distance I needed to go. When I closed the door of the cab to get away from his accented yelling at me. He proceeded to roll down his window and yell at me driving away down the street. My son had a horrible experience with a YELLOW CAB driver several months ago. He had to use the debit card rather than cash and the driver was immediately upset. The rude driver blamed his caustic tone on coming from New York and stated to my son, "this is how we New Yorkers speak". Life is about learning from our mistakes: I WILL NEVER USE YELLOW CAB again! Unless I have a long learning curve. :) read more

This is the first time I have posted on YELP. This is the second time that yellow cab has literally decided not to show up.... Bottom line, customer service is horrible. I gave it a chance. I did it twice, requested their business again thinking it was just a bad day. Not the case. Same situation. Our cab never arrived and received a different eta each time I called back too see what the status was. Please advise if you feel differently. Would love to hear a positive story.... -MK read more

On April 6th I took an UBER to an event and it cost me $11.88. For some reason after trying to get another UBER for the return I couldn't get in. I then called Yellow Cab San Diego and went back to the same address as the UBER car had brought me. This company charged me $27.50 for the same exact trip!! I called the Yellow Cab office to asked why this huge increase and the lady who answered starting talking to me about costs of overhead and blah blah blah. Never again will I make this mistake. I should have tried LYFT but lesson learned. The $27,50 was outrageous for the exact trip I had taken earlier! read more

ZERO STAR!!!! Z-E-R-O star AS IN NO STARS, they're not letting me posts unless I click on a star. Anyway, they SUCK so much, I got so FU*KED & totally GOT OUT of LUCK!!! MADE ME WAIT FOR HOURS & NO ONE SHOWED UP, THE OPERATORS WHO TOOK MY TWO CALLS BY THE WAY ARE SO RUDE THEY MIGHT AS WELL QUIT!!! read more

I hate riding around in Taxis to begin with, but sometimes you just don't have a choice. If it comes to it - I would NOT pick yellow Cab. From the rude dispatcher to the driver who couldn't figure out where I was to come pick me up, to the non chalant "I could really give a $hi#" attitudes, I was NOT impressed with their service. To top off the evening, I accidently left something really important in the back seat when I get out (I probably forgot it because it was pitch black in the car late at night and the interior lights on the cab weren't working), and I could never get the driver to return to give it back to me. read more