Nightmare experience. Ordered a YETI Cooler with ample time to arrive before Christmas. Unfortunately I received a YETI backpack instead. YETI requires you to send the item back before they send you the correct one, which after all is said and done, would take too long and Christmas would have passed. So this big gift wouldn't make it under the tree due to YETIs error, and me (the customer) ends up being penalized and has to jump through hoops. Why doesn't YETI ship me the correct item I ordered, and charge me after 30-days if I don't return the mistaken item like other companies? Rather than go through that, I ended up purchasing the cooler elsewhere and sent the incorrect item back for a simple refund. However instead of refunding me, they SEND ME THE COOLER, so now I have two, even though the customer service rep explicitly switched the return to a refund and not replacement. YETI was unresponsive for almost 2 weeks on the issue, and when they finally responded, it was a canned response, unapologetic for the bad experience, and asked me to just ship the product back to get my originally requested refund. Well-made products, but awful service and policies which is a shame. read more

Customize cooler, add cushion, see things you never thought you needed. Outside bar to try the drink wear. Fun little place. read more

YETI Flagship Store - Patio Bar - Hunting & Fishing Supplies Near Me - Austin, Texas

Awesome place to spend time and enjoy the city. They do have the largest bay population fly right through the area of you come at the right time of year. read more

Friendly and helpful!!! Didn't have the color way we wanted but was able to direct us to get one. They allowed our puppy in the store, have tons of cool water bowls and puppy snacks. Validated our parking although we didn't make a purchase. read more

I see people drinking beer; I get thirsty. Stop by Yeti last week on my second day here in my new home of Austin. This place is awesome. All they need here is John Carradine, Lon Chaney Jr. and Boris Karloff Abominable Snowman movies. I had no clue about the Yeti concept. Coolers wow. This is an amazing store. Lots of merch and items to keep your beverages cold. They also have an area for customization of equipment. Double wow. Best part on my part (lol); beer. Yes Kavanaugh beer. I like beer you jerk. Anyway, their beer selected is limited, but delicious. I had a Govalle tropical IPA that was delicious. It was very smooth and did I say delicious. At $5 a can very reasonable price point, but the best part of this outside patio bar is Jameson. Not the Irish Whiskey, but a cool dude who is a bartender. Opening a can does not take skills, but the man has some talk. Very entertaining bar man. This is the reason customers have a second one. No food, but snacks. Awesome bathrooms. Can tour the store with beer in hand. Life is good beer, coolers and Jameson... read more

YETI Flagship Store - First of the day - Hunting & Fishing Supplies Near Me - Austin, Texas

What a cool spot! There is a bar outside so have a drink and shop! ( I see you Yeti!). They have every thing your heart desires in every color. The prices are fair and the staff is friendly and helpful but not pushy! read more

YETI Flagship Store - Hunting & Fishing Supplies Near Me - Austin, Texas

Little fun fact... didn't realize Yeti was founded in Texas! In Austin, they have their flagship store / bar. Yes... a bar in a Yeti store. Lol So 5 stars to this place just for the fact that you can find every product that they carry, in every color in one place. They have TVs all around with outdoor documentaries playing as well as their funny videos on how they tested their products. Pretty amazing when you watch them. Right as you walk up to store there is a cute outside bar that serves beer and wine. You sit on their padded coolers, kind of fun! The staff that day were all,really cool guys that knew the producers well. I ended up buying the Yeti coffee mug. Used it this morning and it's the first time my last sip is just as hot as my first sip! FYI... they give a 20% discount if you show your law enforcement ID. That is HUGE as Yeti never goes on sale in stores. Thanks YETI!!! read more

YETI Flagship Store - Hunting & Fishing Supplies Near Me - Austin, Texas

YETI bar! You can come here to shop, or just to kinda live the Yeti lifestyle. The Yeti lifestyle involves having cold drinks often, served out of ruggedly stylish coolers and drink accessories. These coolers always seem way over-engineered, but if you're working on a boat or out of a ATV or in really hot temperatures, these coolers are about as cool as you're going to get. I heard a story from my buddy who said that his friend's truck caught fire and burned up in the Texas scrub brush. Once the fire had burned out, his iced sweet tea still had ice inside the Yeti cup, still sitting in the cup holder. This is a great place to check out some live music- they have a stage in the shop, with a great sound setup, and no bad places to view from. They served up Valentino's BBQ and showed of Franklin BBQ's old grill out in front of the place. The bar out in front is a great place to look out on the Congress Street Bridge. They have a patio that wraps around the building, and has lots of great spots (made of coolers) to sit on. The Texas flag behind the bar has been crafted out of thousands of bottle caps! Awesome! It's a relatively cheap place to grab a cold one, especially if you're seeking to see those Austin bats that hang out under the bridge. My favorite thing about this place is all the stickers that they give you to stick on your Yeti products! read more

Super cool spot that is beyond just the store. The bar out front has some cool drinks that you get to drink inside of Yeti cups. I think this is a fun stop if you have never been, like the brand, and want something to beat the Austin heat! read more

Yes, of courses, the "order has been processed already"; I have come to associate your present reply as a The Standard Reply. It's just that "THANK YOU FOR YOUR SERVICE" sounds hollow to Luke much of the time. I thought HydroFlask handled our request, a few years ago, which outstanding grace; we simply wrote in to say the lid had lost its seal, and then they him a brand new flask!!!! We had no need for a cooler back then, so large cold bottles is all we could tuck in the trunk, but now we have an actual truck and we intend to explore all the BLM lands between Alaska and Florida! & well you called my bluff, we're not returning the coolers you've just sent us. They will do the trick nicely. But hear this, Yeti.com: When a creative approach isn't even remotely being broached to address one such Veteran's plight, it makes your Military discount sound like bait. We'll now go on assuming that all that fun tough creative energy Yeti portrays in its advertising campaign is more about selling lots of tough ware to tough guys than it is about their service to the Nation, and what stress it is that put them in that wilderness, as off-grid as can be. Shame on you, yeti, and on the 19th anniversary of 9/11, no less. Shame. read more

The fact that you can drink here is a no brainer!! Drinks stay cold in the hot Austin sun because they're served in Yetis. We ordered the mules with bourbon and they were made perfectly. Such a cool vibe! Inside store is great too. Wanted to buy everything. Very neat. read more

YETI Flagship Store - Mules - Hunting & Fishing Supplies Near Me - Austin, Texas

What a great store, in town for a work visit and decided to walk a few blocks after lunch to see what the store was about and it didn't disappoint. Really clean store with a very presentable and shop-able set up, friendly staff but not sure who works there or not, when I need to ask for assistance, they don't seem to be wearing name tags or anything. Also love that they have an entire section for customizing your yetis to make them more personal! read more

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Great service. great selection of everything Yeti. Shipped my items quickly so I had them prior to Christmas.

I went in to the flagship store to ask for help on a yeti product. I had recently purchased. Fortunately, Vicente, the store manager was there to greet me and help me out and walk me through my own personal errors and sent me home with a replacement as well. Vicente is the reason why I continue to trust the yeti brand if you ever see this thank you very much. Enjoy your day. read more

Stopped by for a couple drinks and the bar tender Kacie made our day! He was hilarious and very attentive. Would come back just to hang with him read more

YETI Flagship Store - Kacie in action - Hunting & Fishing Supplies Near Me - Austin, Texas

Two Yeti Ramblers 20 oz. purchased August 2023. We are very disappointed with the product and Customer Service. The handle is too small and the pour spout must be screwed on and doesn't align 90 degrees from handle. This is our fifth and sixth purchases from Yeti and have always praised their products. Not now; I wouldn't buy again. We were never able to actually talk with a person and through email told to approach Amazon where we purchased these two Ramblers originally. They wished us "a happy, safe and successful life." They've just lost two customers and anyone we talk to, friends and family. read more

Was hoping to find some Austin merch I could send my brother for his birthday. Found a tumbler, but not much else. Love the spectrum of colors in the store read more

Yeti store with huge selection. ADA/stroller-friendly ramp to the store, helpful staff, and free (validated with purchase) parking at the hotel next door. 100% worth a stop if you're in the area. read more

June in Austin? HOT. Inside car temps? HOTTER. An hour away from the car, forgetting to take my Yeti tumbler with me? STUPID. Getting in my car only to find ice cubes still floating in my drink? PRICELESS! Visit the Yeti Flagship Store in The Domain and check out the amazing merch! And if you plan on living in Texas or any other insanely fry-daddy state, get a Yeti! read more

I was like a kid in a candy shop recently at this store. Luckily, it was in a perfect location near our hotel. We bought a couple of Ramblers with chug tops and t-shirts. It took a lot of restraint. And, we returned several times during the week to enjoy the front porch and adult beverages. Hands-down Yeti sells the best products for keeping your drinks cold! read more

I came from Houston & stopped at this bar & was served by Coco! She's an awesome bartender and the drinks were great. Dog friendly & they have snacks. You can sip & shop. I came here with my boyfriend & pup :) read more

I have purchased several Yeti products over the years, hard coolers, mugs, and zippered soft coolers. The mugs and hard coolers are great, but the zippered coolers have all had issues with the zippers. Without fail, the zippers fail, regardless of how much zipper wax I put on them. read more

YETI Flagship Store - Close up of zipper fail on my soft-sided Yeti - Hunting & Fishing Supplies Near Me - Austin, Texas

Make this Yeti flagship store a destination in Austin. It's located on Congress Avenue on the south end of the Congress Bridge. The employees here are very friendly and welcoming. I enjoyed learning more about the Yeti history and browsing their many product lines. They also have a little seating area that plays short films throughout the day. The bar outside the store has beer, wine and sparkling wine as well as sodas. You can use a Yeti loaner to keep your drink cold. There's a shaded patio near the bar but no AC and it's 100 degrees today so we didn't stay for a dri I have a few Yeti products and live them. Next purchase is probably the Yeti dog bowls! read more

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I placed an order through corporate sales during a sale for a specific type of product thinking everything was great. Wel,l there was a small error in the shipping address (all within the same vicinity of the same city) and.. get this: they refused to correct/change the shipping address, even to the billing address, without canceling the entire order. Because I noticed the error the day after the promotion ended, they said I'd need to cancel and re-order the product at full price, amounting to a $400+ difference. Sorry guys -- can't edit a shipping address for a custom order? That's an F for standard customer service. Ended up canceling the $800 order outright and will take business to another company read more

We had a work event here which was really a cool experience. I love that they have a bar outside and yeti coolers to sit on, and you can drink a beer while wandering out the store! Maybe the plan is to get enough drinks in your system that you start buying up all the Yeti things you may or may not need!!! LoL Genius plan Yeti!! Very cool store though, I really like the vibe and they definitely cater to their clientele well with the outdoor theme, I would definitely come back when I need more Yeti gear to add to my collection. read more

This review is strictly for the bar! Had a chill Sunday Brewski at Yeti recently. Weather was gorgeous, bar is super chill, location is great! A little weird to be drinking at a retail store, but makes sense with their concept. Overall, I would recommend and will definitely return! Great place to drink if you are waiting for the bats to appear from Congress Bridge. read more

YETI Flagship Store - Topo Turnt at Yeti - Hunting & Fishing Supplies Near Me - Austin, Texas

Really lovely large store with outdoor bar. Good range of products. Located near Congress Bridge. We had good service, despite other reviews. read more

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Unable to make a return without a receipt. Item was a Yeti cup still wrapped in paper and in Yeti bag from purchase a few days before. Just didn't have receipt. read more

Great options to choose from for a personalized birthday gift. Unfortunately, most of the L sizes were sold out. Only small size were available at the time, read more

Being in town on vacation we were pleasantly surprised to see that the Yeti Flagship store is in downtown Austin. The store is super cool and has basically all things yeti including new release stuff that isn't in other stores near us. We are on more of an Ozark trail budget but did splurge on the lowland blanket as we wanted something soft, comfortable, but also rugged and strong to use when doing picnics, movies in the park, and other stuff with our kiddos. We were short on time so we couldn't partake but the coolest thing is they have a bar on the patio with drinks served out of yeti coolers. Super cool! read more

The Yeti store embodies the Yeti culture perfectly: It all seems unnecessary and extravagant but turns out to be pretty darn great. Much like their products, the store is extremely well-designed (think: simple,sleek, unassuming) and functional with impressive attention to detail. Swing by to grab a couple beers (cans only!), catch a game of cornhole, and sit on some Yeti coolers while watching TV with strangers. read more

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I found Yeti paradise. Everyone is friendly, and there are so many different products you didn't know you needed. I wandered around for quite awhile checking things out. What are the chances they have a new collection inspired by our favorite place? And then I stumbled upon the bar. Had a good time chatting with John the bartender. An outside bar on a beautiful day in Austin, yes please! read more

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Pretty cool flagship store with all of the different items they sell in pretty great quantity. They also have a custom shop where you can get parts to make your YETI your own. Also a small lounge area showing videos of outdoorsy folks using their YETI products on their adventures. Outside bar with limited food choices makes for a nice hangout. Cornhole and games available for those just chilling. There's a big stuffed bear inside too if you want a random picture. read more

I gotta admit I had no idea what this place was the first half dozen times I walked by it. It looks like a bar but then it said Yeti on the sign so I wasn't sure whether they were a bar or that was just a demo of their Yeti stuff. Turns out they're both! Even if you don't buy anything there, it's a nice chance to see their products up close and the bar is in a great location if you're walking around on South Congress and need a break. read more

They have a bar! Who would of thunk it but the Yeti Flagship Store has a bar and it's a great spot to take a load off. I first took a look around the store which I saw a few items that I could add to my wish list and then proceeded to the outside bar. It was a beautiful Sunday early afternoon and just a handful of people probably cause street parking is limited but Free on Sunday. My husband and I ordered a Yeti mule and found a very comfortable spot to sit by the bar. I was kind of surprised that they didn't serve us in Yeti cups or mugs but instead plastic cups, but all good though. We sat in their very comfortable HONDO Base Camp Chair and now we want to buy them, lol. While we were there sipping our mules we did go on the Yeti site and purchased two 14oz Rambles in Offshore Blue but really looks purple. So they still got us, lol. There was probably seating for about 50 all around their outdoor deck including at the bar which they had a TV playing one of the World Cup games. It was very relaxing and an enjoyable time. Will definitely consider going back. read more

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So after an entirely horrible experience with their online and customer service department on the phone, I ended up going to the flagship store and they really helped me out. They were kind and listened to my issue and ended up giving me a discount on the item I needed with a time constraint. So it turns out that Yeti outsources their customer service to a third-party, albeit in the United States, and when you have an issue with them and request to escalate to a manager they simply hang up the phone. Employees at the Yeti flagship store said that they have been receiving a lot of negative feedback from customers about their customer service phone experience and that they did not know why. Now they know. read more

Super cool store. Live music indoors. Outdoor bar. Friendly staff. Great products - something for everyone.

One is the worst companies for customer service! It seems like they would rather have people just return their products instead of fixing the issues and responding to customer service emails. Julia c on chat is absolutely useless. What a waste of payroll. Are their prices so high because they are paying people to do nothing ?? read more

They have the teal buckets in stock ; Plus, the cutest bartender I've ever seen in my life .. and he's wearing a cowboy hat! read more

YETI Flagship Store - The new red - Hunting & Fishing Supplies Near Me - Austin, Texas

Quality may be there, but based on the prices I find it hard to believe they have to make all their products in China. Anything from China makes me nervous that we really don't know what is really in/on the products. Is daily use going to shorten my life?? read more