I can't give 4.5 stars so giving them 5 instead of a 4 since it was more towards a 5 star. First off I love how updated the technology is here outside of even the robot. The way you can place your orders online makes it easier to spit the ticket if you are with a group. Also, love how we all get our own pot so we don't need to worry about keeping seasoning of the broth neutral. You can really make the broth to your liking because of the individual pots and the seasoning/sauce section towards the back of the restaurant. I went by recommendation of bone broth and added the spice. I was happy I did because the broth was amazing. The food was also delivered fast and the service was great despite it being very busy. The pricing is also cheaper than I thought it would be. We took my husband's parents here for a late Mother's Day gift and the total was less than $120 even with drinks. Very affordable and great value in my opinion as we still had food leftover. I am already planning on bringing my parents back here and trying out the karaoke rooms. I took away .5 stars as the alcohol selection could have been more varied but since they are fairly new I am assuming they will have more as time progresses. Also, wasn't a fan of the shrimp balls as it was filled with a yam textured filling inside. I wish it was noted on the menu it would have filling. read more

This place is very awesome. The broth was flavorful the Mala beef was fantastic and the wait staff was attentive. The owner stopped by every table and asked how things were. I have to say I am welcoming a hot pot to Charlotte. We will be back again. read more

food taste good, clean environment, robot serve for food looks cute. Good service.. deserve to try again. read more

Yiding Hot Pot - the inside of a restaurant - Hot Pot Near Me - Pineville, North Carolina

The food was delicious. Service and hospitality was fantastic. Very kind and helpful waitstaff. Will be going back next time we are in town. The crab legs on the AYCE hot bar were such a treat! The hand pulled noodles were amazing. Great service and good quality food for the price. read more

Slow service, me and my girlfriend only got one round of food on the all you can eat menu because the server would not come back for 20 minutes at a time so we couldn't put our order in. Everything in the buffet bar was old and stale and their prices are ridiculous for the service they provide. This place really needs to clean up their act. Definitely the worst dining experience I've ever had. read more

Fun robot delivery of the dishes, order only your favorites and enjoy the experience! Karaoke rooms look like a lot of fun too!

Place is very nice, neat and organized. Very good food. The waitresses were awesome. Will definitely return!

Food was ok but the service was bad. The waitress kept rolling her eyes at us every time she came to our table. Wouldn't recommend this place. read more

Everything is pretty fresh, crab and lobster included, for the price, it is pretty good!. Will recommend and go back again.

Super fun experience, I've never been to a hot pot restaurant before. Only 2 of us but this would be super fun for a large group. All the ordering is done on your phone. Some items are a la carte but those have prices, the all you can eat items are unpriced (everything except drinks and dessert is included). They also provide a hot appetizer buffet as part of the experience. Huge menu of meats, seafood, vegetables, tofu, and dim sum - click the plus sign on your phone and the robot brings it. Lots of fun, will do it again! read more

Yiding Hot Pot - Bean sprouts and shrimp, Mala broth. - Hot Pot Near Me - Pineville, North Carolina

Service and food were excellent wished I lived in NC to eat here all the time!! So glad my friends that live there loved it they will be going back read more

A casual comfortable hot pot spot in Pineville, right across from Carolina Place Mall. Easy ordering right from your table with a super tech-forward system using QR code. AYCE hot bar with fresh shumai, dumplings, rice, shrimp, fish. Great spice bar as well! All of our meats and veg were fresh and delivered by an adorable robot. Service was super prompt and our waitress was a pro, she checked on us but also gave us space to enjoy our food. I will definitely be returning! read more

Yiding Hot Pot - Baby octopus - Hot Pot Near Me - Pineville, North Carolina

This is our go to place for hot pot! The soup base is on point and spice level is perfect. The food is delicious and the lobster and snow crab legs are a bonus! They may be a short staffed, but nonetheless, their current staff is friendly and do their best to keep the customers happy. read more

This new restaurant absolutely needs to be on your list of places to try. Tables with built-in convection tops and delivery of your ingredients by robots makes this place unique in the Charlotte food scene. Hot pot is your choice of ingredients cooked in your choice of broth. All you can eat is 30/person and they will warn you to be conscious of food waste. You have 2 hours to eat, so enjoy! So delicious! read more

I love love hot pot but this one wasn't great. Nothing was very good at all. Kinda yucky. Lots of Asians so I thought it works be good but it wasn't. Spices were nasty. Small pot which didn't really fit the food, difficult to understand the menu so I got the all you can eat option. I won't go back there again. read more

Good service and delicious, authentic food. Located right next to the new Super G Mart which is convenient. Each person gets their own "hot pot" of broth and the table can order appetizers and raw ingredients to cook. There is also a fully featured sauce bar for you to make your own sauces. Glad Charlotte is finally getting some legit Chinese food! read more

10/10 with amazing service! We were greeted immediately, sat and were explained in detail I how the hot pot system works. Our server and all staff were amazing and attentive. Food was fresh and came out quick. Run, don't walk, this place is amazing and fun read more

Had a great dinner experience here! Food was delicious. They had a big menu with different varieties of meats and appetizers. The customer service was very fast, attentive, and friendly! read more

Yiding Hot Pot - Hotpot - Hot Pot Near Me - Pineville, North Carolina

1. IF it's "ALL YOU CAN EAT", why did my friend have to pay an extra for the food they ordered? Was there a "food waste" on the table where they're being charged extra? 2. Service was really slow and rude. We didn't have to wait that long for a cup of water or a refill. The food is already prep from the kitchen, then what take the service so long to bring out the food? If the store was busy today, I would understand that, but it wasn't busy then why did it takes so long to serve us? 3. Making us feeling uncomfortable while eating there by "eyes balling" us, it's very disrespectful for a service to do that to a customer. Giving people a "stare" while they're eating as in like you telling me "we're about to close, eat faster". Where is the customer service training? 4. Was it worth it to give an attitude to a customer who comes in and support your business? If you can't manage your store with great customer services, then i suggest to close down the store. 5. It doesn't matter if it's about to be "closing time", if a customer step in before you guys close, they still count. We pay for the food we eat, we didn't just come in and eat for free. 6. I won't ever coming back here again! with this attitude like this, isn't worth my money. read more

This was my son's choice. We actually enjoyed it. We did the à la cart instead of the all you can eat which at the time was enough but we were hungry later this was a fun experience the robot brings the food out. read more

Great food and a a fun experience. Staff was very friendly and we enjoyed our meal. Will be back!

This beautiful restaurant was outstanding for us on Valentine's Day! It began with complimentary scewers of nicely seasoned chicken and steak, as well as a food bar with appetizers and desserts! The broth selection was very inclusive and tasty! The vegetables were fresh, nicely presented, and very good! The whole experience was wonderful for two couples to enjoy conversation over a relaxing evening meal. The service was great, with several servers checking to refill our glasses and plates of food and checking on us to see if anything was needed or desired. We would highly recommend this beautiful place for anyone looking for leisurely dining with very good food and service! read more

Came for lunch on a Thursday. Service was fast and friendly. AYCE hot pot and hot bar. $21 per person. Soup base was a bit salty. Fun dinning experience.. Definitely will go again! read more

Went on a Monday night, food and service were great. Robots bring your food which was really cool to see. The all-you-can-eat for $30/person is worth it, but don't over-order because they charge you for what you don't eat and you cannot take anything home. Cool atmosphere, there were karaoke rooms for parties. Definitely plan on going back soon. read more

Amazing food, lovely atmosphere, and great service from the staff!! Everyone was kind and I would recommend this place to anyone looking for good food and a new dining experience:) read more

Such a fun experience! Delicious food and so fun. Excellent service. Totally recommend

The food is very mediocre and overpriced. The beef was not great quality. Overall just poor value. But since this is the only hot pot place in Charlotte maybe they feel like that can be bad and still have customers. I'm unlikely to go back. read more

Restaurant was really clean, ordering process was easy through toast tab. I liked the individual pots and the sauce bar has a lot of options. Will definitely be coming back! There's finally a good hot pot place in Charlotte! read more

This place is amazing... good selection of ingredients, broth, sauce components... worth a visit!

Fresh food and great environment for hotpot. There is also a good amount of options to create your hot pot sauce. Kids love seeing the robots bring food to the table. read more

We were ignored for several minutes upon arrival as there was no one at the host station. The restaurant wasn't super busy when we first arrived so there should have been staff available to seat us. They have a robot that delivers food so Really no excuse why we were without assistance. The waiter only gave 1 menu for the table of three and only spoke to my husband while ignoring the rest of us. I requested more menus. He did provide but kept pushing us to use the QR code menu and order directly from the app instead of waiting on us directly. He explained that we could go 1 of three lunch options: a la cart, all you can eat, or pick broth bowl. I chose a la carte as I was not super hungry and my husband and son chose all you can eat. Not once did he ask either of them if they wanted anything else after their initial order. My spouse ordered the mild broth but it came chocked full of chilies which we questioned but were told that what we received was the mild broth. He picked most of them out but was still sweating after eating. One of the two appetizers that I ordered was not available so I ate got just the one. We had to ask how to work the table instead of them instructing us. The waiter even insulted me to my face honestly and literally called me old. Excuse me but that is unacceptable under any circumstances. The restaurant was clean and the wall with the projected pictures was nice to look at but it certainly did not make up for all the rest. Finally we requested the bill and found out we were being charged for 3 all you can eat meals. I told them that I had only had 1 app and water to drink and was not going to be paying $29+ dollars for it. The waiter called over another employee and explained my situation. She had the audacity to tell me that she'd make an exception for me just this once and only charge me for the a la cart app which was 3 potstickers. Gee thanks but you weren't doing me a favor. I was only going to pay for what I actually got. If you read this review and overlook it because it's a very poor review that's fine and I truly hope you have a better experience than we did. read more

Tried the Hot Pot place in Pineville. The food was not great. I had the classic broth and asked for it mild and it was the opposite of mild so be careful. The restaurant is nice and the panoramic wall was cool but that was the only positive thing about the place. Service was poor. Servers are not good at what they do and relatively unpleasant. If you order lunch plan on $25 each regardless of what you get and they add on 30% if you don't eat all your food. Hopefully the next restaurant that occupies that space in a few months is a little more customer friendly. read more

Terrible service, waiter took 20 minutes to greet us r our table and direct us how to order and how the whole system worked. Food was very disappointing and the service was terrible to say the least. read more

Tried out this place. It was pretty good. The broth was great and I liked that I had my own pot. The veggie portions are huge but the meat portions are a lot smaller. It's quite expensive and we were charged for a few things we didn't order. Overall it's worth a try and it's in a great location. read more

This is one of the best hot pot restaurants I have been to in NC! The food is incredible and there are so many varieties on the menu! The staff is very kind and welcoming and the ambiance and space is a lot of fun! Definitely recommend for a night out or a celebration! read more

If you are in the mood for an authentic Chinese hotpot experience, come to this newly opened hotpot restaurant in Charlotte. My family had a great dining experience there. The menu offers a wide range of ingredients to cook in your individual hotpot, including many sea food selections, tender slices of meat and a range of fresh vegetables. The choices of the broths are so many, including spice hot, organic tomato, house bone, etc. My 10-year son like the milk and cream flavor the most. The portions are generous, and prices are reasonable, making it an excellent value for money. Highly recommended! read more

hot pot, has lots of options a little pricey but you get lots of side dishes and hot plate options, i think its more for the experience rather than food read more

Recently my wife and I had went to this restaurant to try out, as it is new to the area. However we had left due to the lack customer service. As we walked in to get seated, the lady at the front had noticed us but ignored us. She then walked away without greeting or asking us if we've been helped. The environment was very unwelcoming and it seemed they didn't want to serve us. Later on a man had came out and also acted like we were not there. Another family had walked in after us and the man had smiled and acknowledged them. Although we were there before them, we were ignored. He proceeded to greet and took care of the family that came after us. Finally when we approached him, he asked if we had a reservation. I told him we did not as the website says "walk in are welcome". The man then replied "well then it's going to be a very long wait". The least he could have done was offer to put us on the waiting list, which he did not do or given us the estimate wait time, however he had done neither. In short, this restaurant lacked simple customer service. read more