AWFUL PLACE !
I planned a weekend family vacation for my family, 4 adults , 2 children ages both 9,and a 1 1/2 year old for Aug 14, -16 th 2020 . I researched the resort and it seemed wonderful and fun! I again researched but unfortunately did not researched the reviews , I found a Bungalow that , according to the website , was perfect for my family , being that we would be outside enjoying activities most of the time the Bungalow would have been just fine .
The website indicated A full bed, and 4 bunks beds , a flat screen TV, fridge , microwave, fire ring outside and grill , and a/c , and hot tub ...I had emailed them and asked if we could get pictures of the excat Bungalow we were staying in ...they replied with due to C19 they were unable to get photos....lack of staff . Fine ok .
The outside was plenty cute . Trying to open the door was the first issue, there were balck swipe marks from trying to open the door previously. What we seen was pure shock! There was a double bed , but there was no room between the door and bed to walk in , you had to make sure the door was all the way open, there was no bedding if any kind , no sheets, pillows, nothing ! There was a dorm fridge ( for a family of 6 mind you ) , a microwave that would not fit a coffee cup in it . And as far as the flat screen indicated , it was a 80's bubble tv that didn't even work , the adjoining room had thr 4 bunk beds ...with absolutely nothing else in the room ...no lamp , dresser curtain on the window as shown in the website ....and had we put the playpen in the room there would have been NO ROOM for anything else!! Family of 6 !?!? Maybe for Hobbits! I had also inquired about the shared bathrooms due to C19 and was rest assured again that they are cleaned continuously and sanitized through the day . Also that makes were not mandatory on the grounds, but could be worn by choice but in the buildings they must be worn .
Returning to the office and trying to explain the problems and what we could do Inwas told they were booked and there was nothing we could do, I had to stay there because I couldn't get my money back !! He could see my reaction and then suddenly there was a cancelation for a retro lodge ! It had everything we needed , he was apologetic but then told me that on top of the 458.00 I had already spent that I needed to pay $ 166 more for the upgrade !!!! I explained the misleading website but the owner isn't responsible for what the website list ...what ??!? Anyway...I was forced to pay it .
We then had to wait for the Lodge to be cleaned for a hour !
We took the kids to the little water park which was actually ok . Upon arriving to the lodge it seemed pretty decent , it had all that we needed and was perfectly spacious for my family !
Now as far as having to wait due to cleaning ...Im not sure what they did, but it was filthy ....the floor was dirty, the ceiling in the bunk bed room was held up by duck tape , the closets had webs , the bathroom fan, had dust and debrie , the underneath cabinets in the bathroom were filthy, the toilet was dirty , the light above the stove was full if grease , there were water stains all over the ceiling ! The toaster handle had to be held down , the deck had nails sticking out of it , I opened the door off our bedroom only to walk out a graze my foot on a nail and got a blood blister ! It was full of dirt, tree needles , and rocks ! The shared bathrooms were right down from us so I noticed alot ....sitting out by the fire for almost a hour one day, not one attendant came to that bathroomm and cleaned , it was nasty in there . Floors were absolutely full of filth , 2 of the 4 stalls didnt shurt , the shiwer were full of grime and hair , the toilets were just gross . The water park slide was not open , we were told to juat keep checking back becauae of C19 and there was enough staff , but the pool was packed and the hit tub also!
The golf corse was full.of moss and weeds , no maintance on that at all. No social distancing was even attempted, nor mask wearing in any of the buildings as "required " . Although on the playground there were masks .....in the dirt, just laying there , then the next day we went back to the aground and in the same spot was the mask from the previous day ....no one cleaned ! For it being Yogi Bear resort , we only seen YB one time for a hayride ....no other time was he around to even walk the grounds a wave at the children, no Boo Boo, no Ranger , nothing !
To end this. THE BEST YET ....the Retro Lodge as INDICATED on the site is a 3 day minimum stay ......were told as they came to our Lodge Sunday around 3, 4, and 5 that we had to be out at noon ....Insaid no, I laid 166.00 and its a 3 day minium stay....I was then informed that ONLY APPLIES IF I RENTED IN ADVANCE !!! My whole family was miserable the entire weekend, we were so pissed and upset from the min we got there thst we packed up and left !! read more