FOOLED INTO LEASING A KIA OPTIMA AND TOLD WE COULD LOWER THE PAYMENTS!!! IT CAN'T BE DONE!!! Back In May 2014 My Daughter Started Leasing A 2014 Kia Optima From Yonkers, NY Kia Dealership On Central Park Avenue. First Off They Approved Her Only Based On Her Credit Report And Not Her Salary Not Knowing If She Could Afford The Car. Before Doing The Paperwork, The Salesman Delano Said Her Monthly Payments Were Going To Be $500 And Change A Month. But After Doing The Final Paper Work At 9:00pm, We Were Told That Her Payments Will Be $617 A Month. I Said To Him That's Tooo Much. We Went On To Discuss Is There A Way To Lower The Payments And Delano Said You Can Put Money Down Later To Lower The Payments And We Were Like Really?? So He Said Yes You Can Put Down $1000 And That Would Lower It By $100 A Month. So We Said Well She Will Be Getting $2000 Back From School In 2 Months And Can We Do It Then And He Said Yes. So We Figured If That's So Then If We Put Down $2000 That Would Lower The Payments To $417 A Month Then That Would Be More Affordable. We Also Discussed That She Was A Part Time Worker And She Was A Full Time College Student And That The Payments Were Too High For Her. My Daughter Signed The Lease That Night, I Called Kia Finance The Next Day Just To Find Out That Delano Lied.. For A Leased Car You Can't Put Down Money To Lower Payments!!! My Daughter Was Stiffed!!!! And I Also Asked Him If She Could Turn In The Car At Anytime And He Said Yes. And No You Can't Without Some Serious Penalties!!! I Explained The Situation To Kia Finance And They Said There's Nothing They Could Do I Would Have To Talk To The Dealership. Well We Went Back To The Dealership And Darwin The General Mgr. Told Us To Come Back When We Had $3000 And We Did And He Said The Equity Is Tooo High That He Can't Do Anything About Putting Her Into Another Vehicle With Lower Payments And That There's Nothing He Can Do About What We Were Told Abt Putting Down Money To Lower The Payments. He Told Us To Come Back With $9000 And He Would See What He Could Do!!!! We Have Been Getting The Run Around With This Dealership And Trying To Find A Way For My Daughter To Get Out Of This Lease Deal Without Penalties Because Delano Straight Up Lied About Lowering The Payments. You Can't Lower Payments On A Leased Car Only On A Financed Car. Delano Didn't Know The Facts And He Was A Horrible Salesman. He Even Told Us We Can Change The Payment Date To The End Of The Month Just Call Kia Finance And They Said Once You Sign The Lease That's Your Due Date Every Month The Date Can't Be Changed. She's Barely Making These Monthly Payments And We Are Once Again Trying To Get Her Out Of This Lease And We've Been Trying To Reach The Owner Of The Dealership (Josh) And No One Is Calling Us Back. We've tried constantly to speak to the owner Josh Aronson for the last 2 weeks and he nor Darwin (General Mgr) has called us back. HERE WE ARE A YEAR LATER AND MY DAUGHTER IS STRUGGLING TO MAKE THIS $618 A MONTH PAYMENTS!!! I As Her Mother Have Been Calling The Dealership Every Week for the last 2 weeks. And No One Has Called Me Back Yet. Dont Deal With Yonkers Kia. I Was Told They Lie To Get You Into Deals!!! Take It From Someone With Experience. KIA NEEDS TO DO RIGHT BY MY DAUGHTER AND FIX WHAT DELANO (SALESMAN) LIED ABOUT!!!! On July 7th, 2015 my daughter went to Kia and spoke to Sal about the lease and how Delano lied . She has demanded to speak to the owner Josh and no one has gotten back to her. read more

worst dealership i have ever purchased a vehicle from they sold me a used vehicle with a bad drive train and a leak in my power steering hose which they had acknowledge right after i purchased the vehicle they promised and swore it would be covered under warranty then canceled all my service appointments pushing me out off my warranty intentionally so they wouldn't have to repair the vehicle they are completely incompetent they put the wrong fluids in the vehicle which almost caused the engine to seize and then charged me 1100 dollars to repair the vehicle after they had promised this would be covered under my warranty the because the dealer had acknowledged the issue i was unable to get an extended warranty until they resolved the issues because of this the hose blew out causing the power steering pump to seize drive belt to snap they then repaired the vehicle after the truck sat at the dealership for 9 1/2 weeks 2 full months until i contacted the owner, better business bureau, nys attorney generals office national kia consumer affairs department and the managers and district managers as well as the finance company they refused to service my vehicle in a timely matter until i followed through with all these departments i currently am following through with a lemon lawsuit with the dealership and have had the worst and most horrible service and communication they were ignoring my calls not answering my messages pawning me and my issue off from one manager to the next and continued this process until my lawyers contacted them with the suit i thank god had all my documentation from another dealer within my warranty time frame to be able to combat there lies and deceptive business procedures in addition i had given an initial deposit of 1000 on a credit card and 500 cash the cash deposit was not included on my finance and was pocketed by the sales rep steph and the sales manager paul this is the shadiest most corrupt dealership i have ever used and i have purchased 8 vehicle from dealerships all over nys i would advise to stay far far away from them as all the business procedures are scams and there staff are just as shady as the scandalous business. there are no ethics morals or respect from any of there staff including there management and the dealership should be shut down i am following through with suit to the highest level possible and will not stop until i protect other buyers and consumers from the same issues and scams they have put me through please please please do yourself a favor and don't even step foot on there property as there slick talking sly efforts to play you as a consumer are very well trained on how to take full advantage of any and all people on every level possible by far the most corrupt horrible disrespectful rude unhelpful belligerently ridiculous staff and dealer i believe in the whole state of ny never go there ever and never do any business with them as you will regret it until the day you get rid of the vehicle you got from them and get a new one absolutely horrendous that the state even allows businesses like this to exist my advise is avoid them at all cost no matter what read more

Just bought a brand new Kia Sportage at Yonkers Kia. I had such a great experience I wanted to share. We tend to complain about all the horrible experiences we encounter, so I thought it would be a nice change of pace to actually share positive news. My husband and I both drove late model Jeeps that were plagued with constant recall notices and were really old. A 2002 Liberty and a 2005 Grand Cherokee, but they ran and we didn't have to pay car notes. They both 'died' within 4 months of each other, so we found ourselves in the unexpected position of having to get another vehicle. After having such old car's we didn't want to get a used car. I think I am so impressed with Yonkers Kia because I thought I was in no position to acquire a new vehicle. I didn't have any funds to put down and I thought my credit was questionable. I contacted Kia a few months ago to inquire about the Sportage because it was one of the only cars on the road that I really liked. I contacted Subaru and Hyundia, but Kia had the best warranty packages. I initially spoke with Chelsea who I was very honest with about our circumstances. She encouraged me that something could be worked out and to come in but I didn't believe her. We spoke regularly over a few months and she called me again this past Friday so I came in. I met with Joseph in Sales who was also very encouraging. After a few hours had passed, Joseph had me in my dream car. A brand new Kia Sportage EX with full premium package! When I shared our income and other financial details Joseph was immediately encouraging about the fact that I could drive away in a new car that day and he was right. I want to thank Chelsea, Joseph and Jim in the financial department for making my birthday month unforgettable. I was ushered to a more than comfortable waiting area with couches, magazines, computers, wifi, cable tv, coffee, tea and bagels while Jim finalized my deal. I walked into Yonkers Kia on Friday at 4pm to inquire about the steps I would need to take to get a new car. I drove off the lot at closing with the biggest smile on my face. Three weeks ago I was forking over cash to a tow truck driver and now my biggest concern is learning all the crazy new features that my car has to offer. Give us a few months and we'll be back to get my husband a car, too! Gina C read more

Sales Manager Sal and Sales rep Julio worked a miracle Went with my friend to purchase a kia sorento. My friend had been turned down from many other car dealerships so we traveled from brooklyn all the way to yonkers as a last result. From the moment we stepped in the building the staff were welcoming and eager to serve. We were introduced to an amazing young gentleman by the name of Julio that honestly had our best intentions at heart. From 10:45 am till 7:15 when we finally drove away he was there. He showed us everything from the top of the line fully loaded vehicle to the most basic package .... working with us all the way with the same goal of driving away with a vehicle. I played hardball with Julio as we calculated payments discussed budgets, kia offers, and even a trade-in. Relentlessly Julio worked with us ....he didn't even stop to eat. Negotiations weren't easy I tell u.... my friend has high class taste but I had to be the bearer of bad news, the voice of reason, and remind her of the budget. Julio never pushed or forced anything on us. Even when my friend got excited about all the luxury in the SX and LX editions... he looked for a compromise between my practicality and my friend's taste. At one moment I had convinced my friend to downgrade from panoramic sunrooof, navigation, 360 degree cameras, leather interior with heated seats, and v6 engine truck all the way to the most basic EX edition...... look the budget was limited and we needed a car desperately. you should have seen the look on my friend's face, she was defeated as if she had lost all hope. I would not have been a real friend if I let her live in the cloud of luxury. But then a miracle happened..... manager Sal came through and saved the day.......Sal and Julio put their heads together and gave us an amazing deal..... my friend was able to get a Brand new 2016 Kia Sorento SX V6 AWD in Titanium with all the luxury she wanted but at the price and payments for the basic edition. I am sooo pleased with Yonkers Kia.....especially Julio and Sal.... I'm going back to them specifically to get my vehicle soon. Thank you so much Sal and Julio.... My friend is 100% satisfied... absolutely no buyers remorse Special shoutout to the financier with the big sharpie.....lol read more

I purchased a used 2013 car at Yonkers Kia ten days ago. My salesperson was Julio. I thought he was great, not good, but great. I was able to buy my car in peace. He's a young guy, but knows the cars well and I would like to see him do well given how he helped walk me through buying my car. Anyone will like him, ask for him, and it will become apparent quickly. I told him I would write a nice review however I also explained to him, "you sell yourself with good service and a nice personality." Julio was easygoing and a sweet guy. He answered my questions and took an interest in what my concerns were in buying a new car. I felt like I sold myself, which is exactly what I wanted to do. I didn't want to be overwhelmed and have someone try to sell me a vehicle I didn't want. I decided on a titanium-color Kia Optima EX. and I am quite happy I did. Thanks to Julio (and the support staff who were also helpful) for allowing me a nice experience buying a car. I say "allow me a nice experience" because at 58 years old, I dreaded what was going to be my first experience buying a car--a used car no less! My last car had been a 2000 I received from work and would eventually purchase, as was the case with all my prior vehicles. Having heard the reputation of used car salespersons,, I wasn't in the frame of mind to haggle with a pushy salesperson, especially given I was driving a rental car I was paying for by the day, yet on the other hand, I wanted to spend whatever time was necessary in order to purchase the right car at the right price. I realized it could be a three-week process or even longer. Given my detailed-oriented type thinking, I was concerned that by the time I bought a car, the rental bills could be unnecessarily overwhelming. I went to Kia Optima, my 5th trip to a dealership within the first week. One other dealer at best was just okay, three others were awful, and Kia Yonkers was so far better there can be no comparison and I highly recommend them. I hated the feeling of driving a rental car, feeling compromised and stuck needing a car quickly. What could have been a nightmare worked out just fine. read more

Kia of Yonkers, located on Central Avenue, is full of criminals that preform unlawful business practices. I strongly urge anyone from giving their business and money to this location. I am not familiar with any other Kia location, but from my recent experience in Yonkers, I can confidently say the managers and staff are unethical and unprofessional to the fullest degree. If you are reading this, I am actually begging you to not be fooled by the "slick" salesmen and managers, and to go elsewhere with your money! The actual situation and financial issues I dealt with are not relevant for this review. What is relevant is the simple fact that this place conducts business unlawfully and unethically. They are FRADULANT and steal money from helpless customers BLINDLY. Do your research on how to lease or purchase a vehicle so they don't take advantage of you. The staff is unprofessional to every degree. Loud & obnoxious on the show room floor, smoking right outside the main door, loud personal conversations, no customer service, no respect, and the list goes on. They will attempt to keep you in the dealership as long as possible, why? WHO KNOWS. But this is one of the warning signs I urge you to pay attention to. If they begin to tell stories and fabricate situations - just walk out. This is how their GAME begins. They will send you flyers with "promotions and deals", but will not HONOR them. Don't believe the flyers you receive through the mail or Email. They will attempt to create a deal with you, but leave out details to get you in the end with DMV fees, taxes, and first month payment. I will be contacting Kia Headquarters, NYS department of Health, Westchester County Human Resources, and I will post my review on every single social media outlet available. I want to save other customers from being robbed and scammed. The whole staff is playing some sick game to make a quick buck off a sucker who doesn't know about leasing a vehicle. STAY AWAY!!!!!!!!!!!!!! read more

I went to Yonkers Kia yesterday (July 28, 2014) just to look & test drive the Sportage and Sorrento. As I pulled up to the dealership I was greeted by the one of the managers, his name was Efrain, who even helped me get my kids out of the car! Efrain then introduced me to one of his sales men Victor ! Victor was a great help he took me for a test drive in the Sorrento and explained everything that was in the SUV! The Sorrento drove so nice and smooth that I didn't even need to test the Sportage as I knew I had to have the Sorrento! Victor and Efrain both worked with me to get to a payment I was comfortable with and even got me a payment that was less expensive then my 08 Toyota Rav 4 which I was trading in!!! They even helped me with switching my insurance policy with my insurance provider !!! I was then escorted into the finance office where I met Stephanie !!! Such a great help she was she explained all the details of the payments but was fast as well as efficient !!! My entire experience was just as smooth as driving in the Dia Sorrento !!! Even the receptionists and sales men that were not helping me with my deal were all friendly and helped to entertain my 4 & 2 year old children !!! The manager of the dealership Darwin also came over to say hello and make sure we were having a good car buying experience!!! Once my new Sorrento was washed and ready to go Victor and Efrain both helped to switch all my things including car seats from my trade in into my Sorrento!!! I would personally like to thank everyone over Yonkers Kia for the best car purchase experience I have ever had !!! Being a single female I honestly went in there thinking I was going to get taken advantage of and suckered into a high payment !!! I was completely wrong !!! Thank you Efrain, Victor, Stephanie, Darwin and everyone else at Yonkers Kia !!! I will definitely continue to purchase my future cars there as well as tell everyone I know to go there for a new or used car !!! read more

I am in the car industry and buy several hundred vehicles a year from various dealers. Yonkers Kia is far and away ahead of the pack. I called, introduced myself and said that i had a particular need and it had to be handled quickly. A gentleman by the name of Sal came to the rescue and immediately made me feel that I was in friendly and capable hands. He didn't have the vehicle in stock that I needed but assured me that he would get me exactly what I needed . Within a half hour, Sal called me back to inform me that he had located the vehicle I needed and he would have it the following day. He followed through by expediting every detail of the sale and kept me constantly informed. This man treated me like we had been best friends for twenty years. He called me from his home on his day off to let me know that I could come pick up the vehicle the following day. When I arrived to take possession of the vehicle, Sal had it prepped and ready to rock. I see car dealerships giving people coffee, bagels, massage chairs, television screens all over the place, everything they can do to keep you busy and try to keep you distracted while your waiting endlessly for what you are really there for, which is to be taking care of business. They should all take a lesson from Sal and Yonkers Kia. Professional, honest and friendly service, that is what the customer wants and it doesn't hurt to have a rock star like Sal leading the charge. Kudos to Sal and the Yonkers Kia team !!! Thanks for a great experience! read more

For a car dealership, I must say that at Yonkers Kia, it was a very comfortable and relaxing atmosphere. I was tried of always rushing to catch the bus to work, especially on the week-ends as the commute one-way was almost 11/2 hours. I decided to visit the Kia dealership in Yonkers. I was introduced to Laszlo Mikios and it was as though we had known each other for years; I felt comfortable. He want to know what I wanted; he did no try to force or convince me that I should take a specific vehicle. I just wanted a used vehicle at the time and he showed me what he had online and then we went outside to actually see the vehicle. Everything was set to take that vehicle. Laszlo was back and forth with the mechanics to make sure the vehicle was in mint shape before it was turned over to me. However, an unforeseen engine problem showed up and it was going to take a bit longer than anticipated. Laszlo actually came up to my job to pick me up and took me back to the dealership. He spoke to one of his managers about the situation and possibly loaning me a car until mine was ready. I didn't get that particular vehicle, as Laszlo did not feel comfortable selling same to me. In the end, I did end up with a Hyundai, Tuscon Therefore, I would say that Laszlo is an individual who goes all out of his way to guarantee customer's satisfaction. And, for the way he raves about his family, I can tell that he is a loving husband and father and overall an honest individual. read more

I have to say that Yonkers KIA is the dealer that you want to purchase your new KIA. My wife and I set out to purchase our daughter a new Optima for Christmas. We live in the area so we decided to go to Yonkers KIA on Central Ave. Upon arriving we were greeted by a salesman name Keath Mattocks, He was very knowledgeable about the Optima and very concerned with our needs. We wanted to put down $10,000 and co-sign for our daughter so she could begin to establish her own credit. After agreeing on a price and payment we were almost ready to go for it. We just wanted to go home and crunch the numbers to make sure she could afford the payments and insurance. Before leaving the Sales Manager "Uncle" Rich Palmieri came over to make sure all of our question and concerns were answered. This is where it all changes: He asked us, What if I could show you how you can keep $7000 of your down payment and lower your payment to $179 per month. Of course we wanted to hear more. He showed us step by step that Leasing was the way to go. It just made sense, at that moment we decide that we would drive our new Optima home that day. At that moment the whole team began to get our daughters car ready to go home, By the way, Gina in finance was the sweetest, Within 2 hrs we were driving home with extra money in the bank and a $179 payment.... To "Uncle Rich, Keath, Gina and the whole crew at Yonkers KIA, You are like having family in the car business. Thank You, read more

Let me begin by saying that I was dreading the necessity of looking for a new car. I spoke to my auto shop, to friends and co-workers, to the super of my building, and to anyone who was willing to give me advice. On Wednesday, armed with all the suggestions and questions I needed to know, I walked into Yonkers Kia with my daughter and was approached by Sebastian Sanchez. Sebastian walked me thru the entire process, was incredibly patient, answered all my questions and concerns, listened to me and intuitively understood how overwhelming the process of financing a new car is for many people. Sebastian, his manager, and the wonderful finance department bent over backwards to work with me to get the financing I needed and worked incredibly hard to make this an affordable purchase for me on a teacher assistant salary. Sebastian was wonderful to both me and my daughter as we went for a test drive. He explained everything to me. After leasing my brand new 2019 Kia Soul, Sebastian transferred all the bags related to my afterschool job and ALL the accumulated junk that I had in my old car over 13 years. I am extremely happy with my new car and for the wonderful service I received at Yonkers Kia. Thank you to Sebastian Sanchez and all of the wonderful people at Yonkers Kia. You have a very satisfied customer and I would highly recommend you to anyone that's looking for a new car. Denise Almodovar read more

We've been dealing with Yonkers KIA for years now and dealing with Sal who's a honest, straight up guy that KIA's lucky to have. I've leased all my vehicles from them. Recently, I was returning my 2016 KIA Soul + and was hoping to upgrade it to a 2019 with more features but I didn't want to go over a budget I had set for myself. As always, I brought my dad in with me for the trade because he's way better at dealing with aggressive sales people. We met with Emily Cummings and of course, my dad gave her beyond a bad time and drove her insane during the sale. But she took it really, really well and had the patience of a saint through the entire process. She moved a mountain to get me the car I wanted as the Kia Soul with the extra features wasn't available on the Yonkers lot they had bring it in from somewhere else. She spent a lot of time bickering back and fourth with my dad and they finally settled on an excellent price for the vehicle. The car is beautiful and it has all the extra features I wanted! Props to Emily for dealing with my father so well! He isn't an easy person to please! Thanks so much! I love my new car! If you're shopping a new Kia give Emily a shout! She's an excellent people pleaser and went above and beyond to get my car! Even staying very late into the night to get everything done! read more

Just this past weekend I purchased a 2013 Kia Optima Limited from Yonkers Kia. I saw the Optima Limited on autotrader.com - at the dealership's website. I live in Georgia and I realized this would be a difficult situation where I'd have to go to NY to visit the dealership, look at the car, and then decide what to do...well that wasn't the case here. I called up the dealership and I spoke with Rich Palmeri and Uncle Rich made it happen. In a week's time (from Mon through Fri) we negotiated a price, an estimate of an interest rate and a date and time for me to fly up there to look at the vehicle and if I didn't like it, I could walk away. I'm not a big risk taker but there wasn't any pressure at all and Rich stood by his word. Over the weekend, I flew into LaGuardia, and Rich picked me up as a courtesy ride, took me back to the dealership and I saw the vehicle and worked with Joe Palatucci to understand the specifics and detail of this vehicle. Finally, Stephanie Burnman in Finance really put it all together in an affordable package that made sense to me. In a matter of a couple of hours, I was able to get the car and start the journey back to Georgia! What a deal, I ended up with a great warranty and excellent customer service. What more can you ask for? read more

Mine & My husbands lease was up on our 2013 KIA sportages & we have had kias for the last 4 leases so naturally we went back to KIA Yonkers since we had a wonderful experience last time dealing with Benny. This lease I choice to get the 2016 Optima ex with the premium package & my husband got the 2017 KIA sportage ex with premium package. We had the pleasure of dealing with Andrew he worked with us in every way possible to get us the car & truck we wanted at a price we could afford. The entire transaction from the start was easy & pleasant everything we discussed on the phone was exactly what we got when we went to pick up the vehicles. Once we got there we dealt with Steve who took his time with us showing us all the features of the car & truck & answered all questions. We didn't feel rushed at all & we felt they truly went out of there way to make sure we felt comfortable with everything. We have always loved kias but this experience truly took it to the next level. I can't say enough wonderful things about both men that helped us. I would definitely recommend KIA Yonkers & also Andrew & Steve they are the definition of customer service. Thank you both so much for making this so easy & enjoyable. read more