Some jerks stole all four of my wheels and tires and I was really stressed out and needed someone…read moreto tow my car, in the rain, on a Saturday. Thankfully Merola was really awesome and hooked me up with a AAA affiliated towing company who got dummies on my car and they got me off the road and into the shop within 2 hours of me calling. They were so helpful in helping me navigate what to do next with my claim and I am so grateful that my friend recommended them. They are fair and will not rip you off. I highly recommend.

I called this place to get a twilight bulb in. They took me immediately right before lunch when…read morethey were really busy. The gentleman put in the bulb and when I tried to pay him he simply said " had a good day" There still are decent people in this world.

They had my Subaru car for over a month and a half, stringing me along, telling parts were coming…read moretomorrow. After all that time, they finally took it for a test run and said it needed a wheel hub ...they said it would be another 1K on top of already 3.3k that was already a few hundred over the estimate. In the meantime was using my backup old Ford that had gotten a flat tire...they charged me another 1.9k, $500 over what I expected to pay. To make things worse they damaged something on the truck, as when I would go backward to the right, I would feel a rubbing or grinding. Also, the steering wheel became loose and really shaky. The next day, it began to sound like the brakes were going as they began to grind, when they were hardly used and newish brakes. Going down a small incline, the breakline popped. They took no responsibility for it. I had another shop tow me and repair the damage they did. Finally, I picked up the Subaru, I drove two doors down, and the battery light went on. Now, the battery and brake lights go on as the headlights dim, and the security alarm is set off uncontrollably, not being able to turn it off or turn my car on, leaving me stranded in the Shop Right parking lot. I had to use a hack that another garage told me to do, because Classic Coach doesn't return a call an hour after I picked the car up, nor ever, not the next day. As classic ...the wheel hub still isn't fixed, but I don't want them near my car, and I'm taking it to a different garage that fixed the truck that Classic Coach broke and charged me for. On top of all this, I had to rent a car for one week. Classic coach replaced the radiator but did not put any antifreeze or coolant in the reservoir, foutunately I discovered it because I popped the hood as the car drove terribly. The male mechanics in the shop are very honest, as I had money and valuable things there that were not touched. I especially would not recommend them if you are paying out of pocket and you do not have deep, deep pockets. I dreaded dealing with a woman by the name of Lauren, who is in the office, who I found to be pushy, insensitive, and controlling ( would not let me talk to the mechanics who worked on my car, insisted that I buy road-only tires for my truck that goes off-road at times, and she exhibited other strange behavior).

I brought my van to be repaired after an accident. After they completed the work, I went to pick it…read moreup. The front end parts were not aligned properly hood corner panel and wheel, trim. They kept it another day made the corrections. The next day I went to pick it up. The engine was making noise. The mechanic came out and said it was air in the transmission lines it will work it's way out. Well it didn't. I took it to my mechanic, and they found that they did not replenish the transmission fluid and it was down 2 1/2 quarts of fluid. Then I took the van on vacation while on the road the check, engine light came on. Brought it to the neared dealership to check the code and found there was a cooling fan for the transmission not working and it's wire harness not connected. Also wires going to a computer were loose. I cannot recommend them.

I have been a long time loyal customer of the establishment for many years and where as in the past…read moreI have given them 5 star reviews, unfortunately as of my recent experiences my rating has changed and they have lost a customer. I recently brought my Lexus there telling them the a/c was blowing heat and I need it fixed. They called me back to tell me that my car had a several zones that needed to be checked and that at paying them an hourly rate I'd potentially be looking at spending thousands to repair it. I was also told that because my car was older (2009) that I may not want to spend money repairing it. I was charged a diagnoses and asked to pick up my car. I brought it home and googled how to fix it myself. With spending less than $100 and less than 10 minutes of labor, I changed the cabin filter ( packed with dirt & leaves), I popped the hood and cleared where the air flow foes into the car ( packed with dirt & leaves) and put in a can of refrigerant. What do you know, my a/c now works perfectly. I brought the same Lexus to them a few weeks ago to fix a shaking coming from the front driver side that caused a light to come on the dash. They called me back to tell me that my car had 4 codes, something going on with my exhaust and as far as the front end I needed struts of which they could only find 1 at a cost of $1000. And again told my car isn't worth investing in/ charged me a $131 diagnostic fee for a incorrect diagnoses. I took it to a mechanic on State st. in New Haven who for $1000 fixed my front and threw in a oil change.. The crazy part was I DIDN'T NEED STRUTS!!!! Aside from I replaced both air filters under the hood and what do you know.. NO MORE CODES!!! I recently brought my BMW X5 there to be repaired for going into limp mode. After about 3 visits and $100's spent on they're guessing, I never got 2 miles of driving out of it. I took the truck to State St. and by my explaining the problem without the truck with me, he told me I had a bad throttle body. Less than $400 later my truck is back on the road like it never left. I brought my mothers Jeep Liberty there to repair the heat/ charged $100's and 2 weeks later she has no heat. I sent my sister there to have her Hyundai Sonata, they told her the repair cost would exceed the value of the vehicle and that she should consider buying another car. She took the car to State St. and for a fraction of what Bruneau's was charging, put in another engine and had her back on the road in a couple of days.. I've been riding with this business for years, recommending them to several people over the years and how I've been dealt with lately is unfortunate but my business and support isn't valued there. I've learned that either I'm a better mechanic than they are (I'm not a mechanic) or they put forth no effort in fixing my cars.

WARNING! DISASTROUS MACHINE MOVERS!!! Bruneau's Garage was…read morehired to move a 2000 pound Milling Machine from Milford to Fairfield. They advertised as "Professional Machine Movers". Bruneau's was hired to move a heavy machine into our garage and I explained there was no loading dock or forklift to offload the machine. Having owned a machine shop and with experience of moving dozens of heavy machinery I specifically gave them instructions not to use a flatbed truck. When the flatbed arrived with one driver I immediately contacted the supervisor to cancel the delivery. I was gruffly told the worker was qualified. Ten minutes later the machine had tipped over the end of the truck and was spewing toxic hydraulic fluid onto my driveway. The machine was DESTROYED. I immediately called the supervisor back to get help as the fluid was damaging the asphalt and we needed a spill absorber. His response was to demand $3000 to send a second truck. I informed him I was not going to pay for his mistake and he threatened he would drive down himself to collect the money. I explained I would call the police and report the chemical spill to DEEP unless he resolved the spillage. A few hours later a second truck arrived and did bring an oil absorber. Unfortunately the damage was done. A $3000 machine was destroyed and completely unusable. The driveway needed a $1000 repair. I never received an apology from the supervisor nor any reimbursement for my losses. In short; DO NOT HIRE THIS FIRM.

My husband and I have taken both are vehicles here and have had nothing but excellent service…read more Chris at the front communicates well throughout and is always so accommodating to fit our schedule. We will continue to go here and find it is similarly priced to other places.

This towing company damaged my vehicle during delivery and caused the clips on my front bumper to…read morebe ripped off requiring a replacement bumper. When I first contacted them in regard to the damages, they said they'd be more than willing to take care of it and offered to fix it themselves but I told them I had to go to a specialist due to the matte finish on my paint but I'd get back to them with the estimate. 2 weeks later I'm told they're denying liability and so far have been refused to pick up my calls or get back in contact with me. If you value your vehicle, and good business practices, take my advice and look for another towing company. They are not to be trusted