I returned a leased VW and bought a certified Used VW ID 4 from York VW last month. The experience was easy and handled perfectly. This was important to me as I live nearly 400 miles from York PA. I drove the leased Vehicle to York VW and the new VW home. The out of state paperwork I needed was right the first time and I was in and out of the dealer in about 20 minutes. Joe Schultz managed the sale and end of lease with the help of other members of the very competent York VW team. read more

Avoid this place. See my previous review. Even after I told them I would never shop there again - I got another message. Today a bought a brand new Subaru elsewhere. VW - I hope you see this review. This harassment caused you to lose a repeat customer. read more

York Volkswagen - New whip, who dis?? - Car Dealers Near Me - York, Pennsylvania

I have bought 5 cars in the past. Riley has been our salesman for every purchase. This young man deserves a pat on the back for his extreme professionalism. Riley is a valuable asset to your company. Keep up the good work. read more

I was told my 2015 Tiquan was going to cost over $5000 to pass inspection. There was damage to the radiator and they wouldn't pass it until it was replaced. I was told that the radiator could fall out if I hit a bump. The damage has been there for years and has never caused any problems and passed other inspections. We took the car to a local mechanic and it passed inspection after a few repairs that were actually needed to pass inspection. The radiator is not going to fall out!! I'm very disappointed in York Volkswagen!! read more

So to start, i've gone to this dealership several times, always prefer just to service the car at a dealership since it's still on the newer side. I had planned on going to the Lancaster dealership, but couldn't get in quick enough so settled for the York dealership. 1. Last time i brought my car in a year ago to the York location, i was told i'd need to get all new brake pads, $300 a wheel, i said no thank you I'll do it myself. Fast forward a year, I was fully expecting to have this come up again (time got away from me) and was ready to get it done, only to not even have this brought up this time around. After checking the brakes myself, all is well, which tells me, they just wanted more money... 2. Show up this morning only to be told I can't send PDFs of my insurance/registration anymore, never been an issue previously. The guy who helped get that taken care of was great btw whomever that was, but the reality is, they can accept it, just through a secure portal. Would probably be a good idea to inform customers of that before they make the trip in... 3. Unlpugged my dashcam for "security and privacy reasons" but didnt bother to plug it back in. Not a big deal, but i mean, mention that before you service a car if it's a big deal. I leave that on to specifically ensure nobody is messing with my car/joy riding because guess what, it's happened before -- and if that's an issue then i think you need to be more worried about your business than that of a customer. 4. My last gripe.. payment. I have no problem paying a credit card fee if a small business charges one. But to pass along a 3% credit card processing fee to the customer at a major car brand dealership is just scummy and quite frankly, cheap. Employees were nice and helpful, but man, you guys are just trying to milk your customers for all you can. Will definitely be going elsewhere in the future. read more

I visited about a year ago when they got a 2020 GTI in stock and I was looking to update my 2015 GTI. I knew I was purchasing a used car but it was certified, so I figured it'd be safe. Whomever "certified" it failed. First off, I hate high pressure sales. They did this thing where they asked me to write down what monthly payment I would leave with the car for. They then asked me to sign that before it went to the finance manager. I laughed and said no. The whole thing was weird. I should have taken that as a sign to walk away. Their "certified" used car ended up having a lot of issues. Even if they were covered under warranty, they were very inconvenient. 1. A battery cable was bad. The car start-stop wouldn't work and the keyless entry was spotty. 2. New tires needed within a couple months, despite them taking off the cost of tires from my trade in. $1000 for those, which I effectively paid twice. Oh and one tire was apparently very different than the others according to another dealership. 3. Turbo module was bad. Had it replaced under warranty at another dealership. 4. Brakes squealed. They looked at them and said it was just a rough patch. Stopped for a day or so and then started again and didn't stop since. Very annoying. 5. Didn't reset any of the entertainment system to factory settings. Took me a while to figure out how to get the last owners name out. 6. Wiper made a loud clunk noise. Had to buy new blades and that stopped. 7. Several regular maintenance procedures were due within 4K miles of purchase. While I knew about dsg service and got that removed from the cost of the car , I didn't know about the others. $2,200, which also included a new battery that apparently barely was passing (the cabin lights stopped turning on when the door opened and the keyless entry stopped working - it was the car conserving battery). They could have easily added these into the make good on the car as they don't cost them anywhere near as much as most are simply labor. Had another dealership take care of everything. So I spent another $3,000-$4,000 plus a lot of wasted time within 11 months of owning a $26,000 "certified" car. Traded the car in today for a Honda Civic. I didn't think twice about it. But after the great experience with the salesman there (truly non-pressure and we didn't discuss my payment expectation until he presented an offer. After that we agreed on a better deal that was fair and left me feeling respected). I was reminded how poor this whole experience was. read more

Sales should get 5 *s: Frank Nolan is great. Friendly and easy to work with. Fair and straightforward. Service should get negative *s. They are brusk and rude and treat you like an imbecile. I tried being nice, I tried being firm, I tried being polite, I tried asking for help. They grunted at me and once even got exasperated and asked "Well, what do you want me to do? We don't know how to fix the car!" Gee, I donno, maybe since you're the VW dealer you'd have resources to figure out why a new VW isn't working? My experience was so miserable that I ended up driving up to Mechanicsburg to the VW dealer there. So, if you can go for sales, great, but don't go for the service department. They don't know what they're doing AND they're not nice about it. Might have been acceptable if they could be honest and polite and ask another dealer for help, but that's not what happens. Run, don't walk, away from the service department. read more

Todays date 3/4/25. I Purchased a new 22 vw atlas on 6/22/22. I always took car here for service at 10k and 20k. Now at 26k I noticed my tires are cracking so I took it in and showed them. They said that is normal (really tires cracking only at 2.5-3 years old) tread is down to 5/32 and need new tires ASAP. Should also get an alignment which I agree if I buy new tires at 1200 which they are asking. But here is my issue how is it possible my tires date code is 10/22 and I bought my car In 6/22/22​. Also the tread wear warranty is 55k and there wore out with no aggressive driving at 1/2 life. I can only assume at one of my services my tire where switched as this was the only place that have had access to do this. But I'm sure I would have a hard time proving such a thing. If anyone else has had the same experience please stand up and publish your experience. I would like to see a lawsuit become of this. CUSTOMER BEWARE! read more

Amazing experience at a dealership my sales person was on point helpful smart and she new a lot about the Tiguan car I bought

Deserves zero stars Run away from this dealership. This is the most unprofessional, disrespectful dealership ever. They will lie to you and attempt to give you bait and switch. You can apply for rebates that you qualify for but they will attempt to take them from you when you say you're not going to finance thru them because they give you an outrageous rate and you already have a better rate. Both Sales Managers have absolutely no customer service skills. Especially Eli doesn't know his head from a hole in the ground. If Eli is your sales manager on your deal, just walk over to the service department for some Lube!! If your looking for a dealership that will attempt to screw you over, treat you like crap even when you try and pay with cash in full, has no customer service skills, and you want to be treated like dirt then this is your dealership, otherwise, if you want a good deal and want to be treated like an actual customer then this place is definitely not for you!! Ruuunnnnnn from this dealership. read more

Prior Review - I am a retired lawyer and law enforcement individual. I have purchased or leased around 20 vehicles in my lifetime. I identified a pre-owned Jeep Cherokee and after some correspondence drove over an hour to test drive. Eli a business manager and Sam the salesman could not have been more professional, nice, informative, and willing to work on a deal. Although they are there to make money I never felt like they were pressuring me. I purchased the vehicle and could not be happier. They delivered my car so I did not have to make the long drive back. I would highly recommend them and would purchase again if the need arises. UPDATE - As of 4/24/2022 I NEED to change the experience from a positive to a negative. There was deceptive advertising used. The transaction was very non pressured but the follow up has been awful. I let my guard down and have paid the price. The 2015 Jeep came with one key, no owner's manual, no floor mats, no cargo mat or cargo cover, AND two broken lug nuts. I was not provided with a copy of the work performed when the vehicle was traded in. The car has an inspection set of stickers that expire 12/2022 and I was informed they could not redo to save me three months. Deceptive Advertising - I was informed by ELI that the purchase price advertised was only good if financed through the dealer. I was able to fight for the price after much back and forth. I was also informed that I was not entitled to a $ 250 gas card that was also advertised for the purchase of a new or used vehicle. False statements and Failure to Communicate- When purchasing I asked for the brake and tire inspection report and was told by Eli and Sam that I would get it with the papers. The Papers were to be placed in the car when car was delivered to my home. They were not provided upon delivery. ELI also said he would look at obtaining an owner's manual and second key. I never heard anything after a week, so I called and left a voice message after three attempts at reaching him. He did not pick up call and I never heard back. I would strongly recommend that if purchasing you obtain EVERYTHING in writing and be prepared to fight to obtain the advertised pricing and incentives. read more

Very disappointed in York VW and the behavior of our sales associate. We were quoted a written price on the car we were interested in and told that this was the "final price," even if we chose to pay cash, by our sales associate, Eli. However, when we attempted to "price match" with other dealers, Eli insisted that the price of the vehicle could not be "matched" due to the fact that the vehicle came with the dealer's "Family Plan." The "Family Plan" purportedly offers "paintless dent repair, windshield repair, lifetime car washes, lifetime PA state inspections," and oh, yes, a "lifetime engine guarantee." Due to all of these amazing benefits, Eli insisted that the car was worth several hundred dollars more! However, a careful review of the terms of this "Family Plan" revealed that it would be nearly impossible not to invalidate the terms of the plan. The Family Plan requires you to bring the vehicle to York VW every year at various mileage points and REQUIRES that you to have any and all repairs performed, as determined by York VW. In effect, it is "windfall" for the dealer, because it is a way to generate ongoing revenue when the dealer insists that you have "this, that, and the other" repaired on a yearly basis. Despite our conclusion that the Family Plan was a negative rather than a positive, we continued to talk with Eli about the vehicle. In spite of the fact that Eli had written a "final price" cash quote for us, at the last minute, Eli reversed himself, insisting that the price of the vehicle had increased by $1,000 since we were paying "cash." Folks, do yourself a favor. Avoid this unscrupulous dealer and this dishonest salesperson! Trust us, you can do far better at another VW dealer. read more

DO NOT DO BUSINESS HERE!!! Don't waste your time making the trip. You will never get what your trade is worth. Price advertised is not what you'll pay when you arrive. read more

We purchased a used 2005 Ford Escape from them about a year and a half ago for our daughters first car and we ended up having to have the rear tire wheel well in the passenger side fixed due to rusting out and the shock went right through into the interior and that had to be replaced as well. A piece of thin metal had fallen off and we didn't think it was anything too major. A day or so later the strut broke through the fender. Apparently they or someone else knew there was an issue and covered it up because you couldn't see that it was rusted out from looking underneath it. The dealership had to have seen it when inspecting the car. We only had the car a year. I will never deal with York Volkswagen again nor recommend them to anyone. read more

DO NOT BUY THEIR BOGUS EXTENDED WARRENTY. I have been displeased with every aspect of this business since day 1. When my wife and I went to purchase the vehicle we were helped by Sue. When we asked to talk numbers with Sue she told us "the numbers are what they are". Next we went to finance, where we spoke with Sue's husband Brad. Brad conned us into buying their extended warranty. I declined it twice because I know they never cover anything, however, he kept pushing us saying it covers everything bumper to bumper for 3 years 30k miles. EVERYTHING. The vehicle was also was put through a 100pt inspection prior to purchase and I was given a check list that showed all that had been checked. Four days later, the brake lines ruptured leaving me stranded. I had it towed to their shop and they fixed it but also found it need and axle, sway bar bushings, and a alignment. Not sure how all the was broke, or needed replaced if it was all just checked Since owning this vehicle for a little over a year, we have had to do many things to it including: -All U joints -Upper control arms -Ball joints -Front axles -brake lines -sway bar end links -torque convertor -needs fuel sending unit -engine reduced power / limp mode error I've have tried to get these fixed under warranty but they always respond with the same answer, "Unfortunately that is not covered". We have had nothing but issues since day one and can't get anywhere. We have sent long emails to their team explaining the situation and are very frustrated at this point. Brad just seems to continue to want to vaguely answer our emails and not get any where. He has offered to cancel the warranty, but we would only receive what balance remains and he continues to tell us that the refund "will not change our payments" and that he "does not recommend cancelling due to the age of the vehicle". We just wanted the worthless warranty to be refunded at 100% since it covers nothing and we feel that we were conned into purchasing. When we requested a full refund from York VW, again the response was the refund "will not change our payments" and that he "does not recommend cancelling due to the age of the vehicle". UPDATE______________Read their generalized response, they still make no initiative. read more

Don't waste your time. Came from out of town for a car we wanted, with our VW trade in. Even though it had a dent in the hatch, we had a good idea what the car was worth, since we had a repair estimate with us, and considering it was a 2017 STILL UNDER WARRANTY. York had all of info on the trade days ahead of time; pics and the VIN etc, we were quite surprised when the "appraisal" was about $10,000 less than retail value, and about 1/2 of what we actually wanted. I asked if it was a joke, and LEFT. We didn't care to hear that we "had the wrong tires on it", "not the orig wheels" etc etc since it had very nice Audi wheels without a scratch and brand new Nokian all-seasons....yep, do you believe it? Also had a full tune-up OC and new Brembo front brakes as well as a recent alignment. At 25k this car drove like new, or even better. What a joke, a $1300 dent repair, they wanted to take like $6000-$7000 off for made-up bullshit. The punch line is, late on a saturday we shot over to Sutliff VW and were finishing the paperwork within an hour of leaving York on a duplicate car, different color. I called on the way and the salesman had the red Golf Sportwagen sitting out front when we pulled in, 10 minutes later. Same discount, ($200 more than I eve asked for) and $12,099 trade verses $6800 at York. It's not a joke, this is for real. A complete waste of time, as-if I'm going to sit and negotiate up from $6800 to the $14000 I originally wanted, or even the $11k to $12k they should have offered to begin with. I would never ever ever send anyone to this dealership. My local dealer is great 5 stars, but did not have the model we wanted. I would rather go to where the actual car we want is. The only upside to this long day trip was finding Sutliff on a whim, and it working out pretty much perfectly. read more

0 stars! This dealership is the worst for service. 2015 golf tdi emission extended warranty. They claimed the wiring harness is covered under warranty and were happy to schedule an appointment. They called to tell me they hadn't finished diagnosing it, but it "looks" like rodent damage and not covered under warranty. Next day they called and said it's fixed, when I was never given an estimate on the cost and I never approved them to fix it. When I asked for proof of the rodent damage, I was told they would put the harness on the front seat, they did not. $445 they charged me for something that was covered under warranty. Left a message for you service manager, never bothered to call me back. read more

Just traded in a car and purchased a 2023 Atlas Cross Sport. And I have used York VW in the past for maintenance on previous car - never an issue with service though I have only used them for under warranty service and one recall. Like all dealerships I would recommend local mechanics at much lower rates for unscheduled / out of warranty repairs. But mainly wanted to write about our recent purchase experience. Lynaya (sp?) was our sales lead and was fantastic. Not pushy, responsive, and was pretty knowledgeable in the car we were looking at. When she did not know an answer there was no guessing - she brought in someone who knew. We went on a couple of test drives with two different cars on day one, then test drove the car we wanted a week later before buying the car. Once we decided to buy the car, we settled on a price with minimal discussion and then worked our trade-in. They provided an offer, I countered with KBB value and they accepted so I felt good and with minimal hassle. There were two issues: Lynaya and the wife & I could not get the back hatch to open by swiping our foot under the rear of the car as advertised. Lynaya had to step away for a minute so I asked another associate and he quickly showed us how (when Lynaya had tried to show all of us the system detected a possible impact of a bystander - need to do it by yourself). The other issue was we had requested a bumper covering like we had on the Atlas we were trading in. The sales manager (very helpful - just cannot recall his name) said he would throw one in for free and we went with him to parts and ordered it. Unknown to all of us to include the parts person - a bumper cover does not exist for the Atlas CS since the bumper does not extend past the hatch door like it does for the Atlas. So we showed up to finalize the purchase and the sales manager told us the news. BUt, he said, "I did take it down the street and had them install a heavy duty clear plastic covering over the bumper". I would have liked to have been informed prior to arriving to sign the paperwork - felt like a last minute bait and switch. I quickly opened the link on my phone to show him there was a bumper cover but discovered that it was for the Atlas and there was none (nor would any cover fit) for the Atlas CS. So there was no lie and the solution he provided was actually above and beyond. Just would have been nice to know before he did it or at least before we arrived. We then moved to the dreaded "closer". But no pushing of extras, went over all my questions (I question every number - guy was very patient) and very easy process. Nice touch was that instead of a stack of paperwork, they put it all on a thumb drive shaped like a key. Very cool and much more convenient than a stack of papers. So - buying experience took about 2 hours (to include another test drive and answering a lot of question) and was overall excellent. read more

Odd place. Was looking for a 2015 GTi to replace my 11. Rolled up in mine and parked in front of the main showroom. 10 am. They had two cars around the side that fit the bill exactly - stick trans with lighting package. Looked over them for a few mins and then walked into showroom. Lady behind the desk never looked up, the sole salesman was looking at his phone. So I hung around the showroom for about 90 seconds. I was the only customer. Nobody said a word. Walked out and sat in my car for a couple of minutes. Nobody came out. Maybe they have a low key sales policy but I drove off and very likely would have done a deal had someone been bothered to say hello. Today is near the end of the month too. Weird. Figured they'd be hungry for business. read more

HORRIBLE PLACE. If I could give negative stars I would. I went in to look at a 2012 Jeep Wrangler they had, and was planning to do a trade in on my current vehicle. Not only did they offer me next to nothing For my perfectly good, running vehicle. They also added the same amount of money they offered me for my car onto the original price of the Jeep I was looking at! So they were ultimately trying to have me trade my vehicle for no money at all! Skeezy people with no ethics or morals. Do not recommend. read more

I could not have had a better buying experience than I did last evening working mostly with Ken but also with Mike, the sales manager. I went in knowing exactly what I wanted and how much I was willing to pay, and they really, really listened. They weren't pushy or dismissive. Ken was attentive, fun to talk to, professional, and respected my need/desire to be practical vs frivolous...and Mike worked his butt off to get me the numbers I felt comfortable with in order to sign on the dotted line for the best car I could afford (and boy was I pleasantly surprised!). They offered me a tremendous deal. Also, Brad, their finance guy, took the time even before I came in to discuss my credit and FICO score and help assuage my nerves about the credit inquiry. I take my finances and credit very seriously and try hard to keep them positive. The vibe of this place is quite special, too. My local VW dealership is intimidating. You get the sense that they prefer to sell their top-of-the-line premium cars only. They weren't willing to offer as fair a price on my used trade-in. But York Volkswagen has more of a warm, fun, family feel. I'll be recommending my VW-loving family and friends come here from now on, even though it's quite the drive for them, to buy their next new car. read more

$150.00 and up per hr. for labor. NO thanks. I'll go elsewhere. Thanks anyway, York VW.

I've been dealing with York VW for several years now and I've had great experiences. My car was purchased from another used car dealer, but all warranties have been honored, services have been done well, and I have been treated with great respect. I admit the labor can be a little expensive, but when it comes to getting things done right the first time it's worth the extra money. Each service is warrantied, too! I haven't found another dealer that is more honest and cares about my little car as much as I do. They deserve this review. I recently had an emergency emissions service done at another dealer closer to where I'm working and where my car broke down. I had a terrible visit where I was disrespected and almost scammed because the other dealer didn't think I knew my stuff about my car. They mistreated my boyfriend, a mechanic, who checked their work. When the other dealer's mechanic yelled at us, "Go back to York!" I thought, "Gladly." York VW's service department has supported my preferences to do the little things (like oil and oil filter changes) myself as I've learned how, I've been supplied with parts to fix my car from their parts department, and I've gotten to know their sales department from my family's experiences of buying cars from them. They take care of their cars and the cars that come through their doors. I recommend them to anyone who has a Volkswagen or an Audi in the area. read more

My husband and I bought a car here about a week ago. I have nothing but great things to say about this dealer. Ken was the salesperson and he was absolutely AMAZING! He did everything he could to make us happy and be able to come out of there with the car we wanted. I will definitely recommend this dealership and Ken to all my friends and family!!! read more

I can only speak to the service side of things here but this is the only dealership whose service I actually enjoy working with. Great customer service. They treat you really well here. Also the prices are amazing!! I called around to many different shops to quote a maintenance service and was shocked that a dealership was the least expensive place I called. I know several VW owners in Lancaster and Reading that drive all the way here for the service and the prices. read more

Between sales and service I have had a spectacular experience. Frank that sold me my Gti was great and Ben in service has been great to work with. Would be my first choice of place to buy and service my VW's. read more

Not so hot. Beetle, under warranty, towed in to York VW as it left us sit. This was a Wednesday afternoon. I called them on Thursday for a status. They stated, could not duplicate the problem. Finally diagnosed as a defective cam adjustment valve. Following Monday called them to find out that the part, of course, is NOT covered under warranty. How convenient. (PWI Warranties Inc.....AVOID !) I asked for the current status. Service guy said he will NOW order the part.....AFTER 3 BUSINESS DAYS of the car sitting in the shop. Should have ordered it days ago. Story still open as of Monday afternoon. Will update. read more

Excellent service from both the sales and service departments. Keep up the great work!

I bought my car there over 2 years ago and had a great overall transaction. Traded my old car and got a great deal on everything. They found me the financing with a local bank and did all the work. I just showed up and signed. I've also gone back for all of my service on the car since buying it. They have decent prices and VERY helpful and knowledgeable service staff. I haven't ever felt like they were just trying to sell me something or exaggerating the need for a repair. Great waiting room with coffee, etc. Next door to Maple Donuts and several restaurants if you want to wait. Loaner cars if you schedule ahead of time. And every time you're in for service, they hand-wash your car! I will definitely keep going back. read more

Mike Grady and the sales crew made purchasing our new Jetta Sportwagen very easy. All it took was a day of casual conversation and we have our new car. Thanks guys! read more

Top Volkswagen Dealership around, always has great new and certified VW selection to choose from! Buying my 2019 GLI Autobahn was a fun and easy process 100% recommend checking out if you're in the market for a VW or a new car in general. read more

Great sales from Ken Troup. Friendly and not pushy at all. Gave a good complete overview of the car and answered all questions. When it came time to buy, I did my research before and knew the price I was willing to pay. Told him, signed the paperwork and had the keys 30 mins later, no haggling or endless trips to 'talk to the manager'. Have always been able to schedule a service appointment when I wanted. My car has always been completed within an hour of the time they quoted. read more

Had the best experience at York VW today! Bought a new car from Ken he is by far the best sales person I've ever dealt with. He was kind, friendly, understanding, helpful and an all around great person. The entire staff at York VW were great I'm so happy I was able to purchase my car through them I would never buy another car from anywhere else they are hands down the best and in my opinion better than Autohaus. I couldn't be happier they didn't try to sell me anything I didn't want and worked hard to get me the car of my dreams! I would absolutely highly recommend this place to anyone from sales to service they are top notch! read more

I cannot comment on the customer service as it relates to buying a vehicle there. I can however comment on my experience with the service dept. Ever since I purchased my Jetta brand new from another VW dealership, I have been getting it serviced at York VW. No issues whatsoever. After this last experience though? Never again. I dropped the vehicle off for a routine maintenance this past Saturday for a brake fluid flush and oil change- roughly $150 total. I got a call later in the morning alerting me of an issue with the bleeder cap in the caliper- they could not unscrew it to complete the flush and needed me to authorize the work- they would need to replace the whole mechanism (an additional $290). Yikes. Annnnd of course it "broke." My hands became tied at that point as the car would be rendered inoperable without a proper fix. My husband called back in and was told the same story but they added the fact that "someone" put an aftermarket caliper and "that's probably why that happened." To be fair, we have taken the vehicle to get new tires and brake pads at another dealer one other time but our tedious service records show a new caliper was never installed- let alone without telling us. Needless to say, it went downhill from there. They replaced the caliper and completed the brake fluid flush. I go to get into my vehicle upon pickup and begin to drive it down Market Street. I press the pedal and it goes all the way to the ground!!! Brakes don't work and away I go through the intersection. Thank got I didn't have my toddler and 4 month old in the car with me. I drove the vehicle home very carefully as the VW garage was closed at this point. I proceeded to call the service dept. later that day. I got a return phone call Monday morning stating "I guess they didn't bleed the brakes properly." Yeah no kidding. After much hassle, they agreed to drop off a loaner vehicle in exchange for mine. They completed the necessary repair and I picked it up (but not before I had to leave work early so I could speak with the service manager). I arrive to speak with him. The man had a less than sympathetic demeanor to which his response to me after I expressed my dismay "Well, you got your car back did't you?" Seriously? They were "gracious" enough to provide me a $322 bill- they knocked off the labor (a cool $160) but made me pay for the part. Did I mention they put another AFTER MARKET part on the vehicle? Laughable. I could've gotten this taken care of for a fraction of the cost at another vehicle but was in a bind as I both me and my husband each need a vehicle to drive to work. After all is said and done, I will NEVER be back to this dealership. I will happily drive north to Sutliff in Harrisburg or Autohaus in Lancaster. Such crooks. They don't care about your safety and customer experience- just how much money they can pull out of your pocket. STAY AWAY from the service dept.!!!! read more

Typical car salesmen... friendly but very dishonest. I would not recommend them to anyone.

service department was absolutely horrible had issue with lights and stopped in out of convenience 2 hours of diag time and they couldn't figure out what it was and wanted me to return for 3 more hours of diag when I got car home it was just a fuse incompetent service techs and tried to sell me thousands of $$$$ in parts. will never go for any service work period!!!!!!!!!!!! read more

I had a great experience at the VW dealer. We were able to look around at the cars before anyone approached us, and when we did talk to a salesman, he asked if we needed any help or just wanted to look around. He was friendly and up front with everything. He knew when to get lost and let us talk things out, which is much appreciated by us! I would recommend going and talking with Tim Smith! read more

From their friendly sales staff to the great cars they had to offer, York Vw provided a great experience for me as well as many of my family members and friends. They were willing to do what we wanted without trying to explain why they could not. I would recommend them to anyone. read more

I have to wonder about the reviewer CJL. Seems like an awful lot of assumptions went into the review. I've been dealing with these people since 2003, and I have had new VWs since 1974. There are very good dealerships, and there are very bad dealerships, and there is everything in between. This is one of [if not] the best around. I have always had my cars serviced at the appropriate intervals, and this service department is head and shoulders above most - especially over one of the other VW dealerships in the general vicinity that makes a habit of telling you you need repairs when you don't, and even charging you for repairs that are not made. Choosing to have dealership service rather than non-dealer service is always a consideration of price - dealership service generally costs more. However, making that choice because you know that it is going to be done right and that you are not going to be ripped off makes it worth it! read more

WARNING!!!!!! On the 7th may 2015 after being unable to start my car I arranged for it to be taken to this garage my local VW garage that I have used many times before for regular servicing and MoTs etc. I was told that after having a compression test cost near on £100 that it required another comprehension test to find out exact what was wrong this test would cost £518 + VAT and the probable out come would be a new engine !! Which I was told would be £1500 - £2000. At this point I had to make the decision to either scrap the car or have it taken down to my fathers house in Hampshire to his local garage for a second opinion. I decided to have the car transported down to Hampshire at a cost of £300, when it arrived at the garage my father got in the car to help remove it from the lorry turned on the ignition and turned by accident to far and te car started first time !! Is this a miracle or is it a trip on the back of a lorry that had saved me £2000!!! The car is now running perfectly and has been ever since ... read more