Go see Ms Pat she will help you she is one of the kindness sales person I have ever met Auto City…read moreis the place to buy a car ReJenna Moore

Go see Ms. Pat! She is one of the sweetest individuals I have met. She is honest and up front. She…read moreis going to work for you. I told her my budget. I told her what I wanted in a car. Ms. Pat delivered. She delivered so well that my son will be coming back to see her. I know she has to work with the finance department and that she did. Her professionalism as well friendliness makes you want to come back! Make sure if you are looking for a used car go see Ms. Pat.

I'm passing through from Florida and took a nail in a tire on my Corvette. Chose to come…read morehere because of the expensive chrome wheels on my car. They got me right in, patched the tire and microfibered the wheel and had it shining like a new penny. If they treat an out of towner this well, I can only imagine how they would treat a local customer. Excellent experience and I highly recommend this dealership's service department!

Ooh where to start! I initially took my vehicle in for a check engine light and was told that I…read morecouldn't drop off because they didn't have anyone to look at it at the time but to make sure I don't go over my miles because my warranty would be up, insane since I reported it before my warranty was up. I was also told that I wouldn't have any issues driving with the check engine light on. Once I finally got it in the shop on Jan 20 I had to pay for a "diagnostic fee" even though it was warranty work and was not given a loaner. Once they diagnosed my vehicle I was informed I need to service a part 100,000 miles before GMs recommendation. I asked them why that wouldn't be covered if the part was failing to make it to the 200,000 miles that GM claims. It was then that Marvin told me that they looked up my vehicle specifics and that I was correct that it didn't need service until 200,000 miles. So now I'm confused, what vehicle were they looking at prior when I was told it would cost me 4700.00 for service?? Quickly after it was brushed off as a sensor replacement and that my vehicle would be ready Jan 22. I picked up my vehicle it was still driving the same and making the same noise as before so I didn't feel like it was repaired correctly. Turns out it was not repaired correctly and I was back in the shop on feb 23 for the check engine light. The service advisor checked the code (same code as before)and told me that I needed to leave my truck at the shop to repair, that it wasn't good to drive on, after the first advisor Marvin told me that it was safe to drive with that code. They had my truck for 2 weeks diagnosing the issue while I was left without a loaner again. During this time I reached out asking for updates and would not receive any responses. I believe on march 10 or 11 I had to call and finally was told that they would have to replace the timing chain on my vehicle and it would be 2 to 4 weeks and they would not be issuing me a loaner. Terrible communication if any during this time period. My vehicle was finally ready for pick up on April 1. When I picked up my vehicle, no one took the time to explain the repairs that had been done since this was a major repair. They handed me my keys, I walked out to my vehicle and they left me on the low fuel light!!! I immediately had to drive to the gas station and then I noticed that my electric steps where not working correctly so I had to drive it right back to the shop. I spent about 3 or so hours there before Marvin came and told me that they had no idea how to fix the steps and did not offer a solution or compensation to take to another shop to fix their mistake. HOW IS THAT OK??? I get home that night and my check engine light returned!!! I took it back to the shop on April 2 at 7:30 am for them to check. It was there for the majority of the day and I received a Call stating that my shutters on the grill didn't work correctly because my truck was in the shop for the last 2-3 weeks and they are working fine now. At this point why would I believe that because they have yet to fully fix my vehicle or communicate at all during the entire process. This was a 6 week process that they left me without a vehicle and did not communicate about the repair process or any ETAs. This is by far the worst customer service I have ever experienced. The service manager does not reach out or respond to emails. They refuses to give anyones contact information out but I'm starting to see why. PLEASE DO NOT TAKE YOUR VEHICLE HERE!!!!!!! THIS IS THE WORST CHEVROLET DEALERSHIP! WHAT HAPPENED TO TAKING CARE OF YOUR CUSTOMERS.

If I could give negative stars I would…read more Reached out regarding a 2015 Toyota Camry Hybrid SE that they had listed on Cars.com for $13999 and showing a around 35K miles on the car. https://bit.ly/3ba6wNb Call them to look into coming onsite and checking out the vehicle this coming Friday. First sales rep forward my info on to the owner who went by the name of "Hammy". Owner texts me with more info that I asked about, specifically, the current odometer reading - as the Car Facts showed almost no change in the odometer in 4 years since they purchased it from an auction. The odometer photo he sent me showed around 47K miles instead. Asked what price he was selling it at now and he responded $16990. So the list price was off by $3,000 and the miles were off by 12,000. Their own website also shows the same listing info. https://bit.ly/2LcKZZy Hammy tried to tell me that he "already had a buyer lined up for Saturday" and that it was first come first serve. I told him "cool, see ya." This is 100% shady and I would caution anyone from considering doing business with someone who operates their business in this manner.

S, TX I do advise customers to check out the BBB before…read morebuying a car from Chase Autoplex in Lancaster Texas. After deciding not to purchase a car from Chase Autoplex, they continued to submit application for me to purchase a car. They continue to send in application for over a month and I had already purchased another from an accredited dealership. Like one of the reviews stated, when I arrived to pick up the car that was purchase, they offered another. The paper work had lots of grammar errors on the application. They were willing to turn it in just like that. I left the place not wanting nothing from them. I was not lead to purchase a car from them. Act at your own risk, be careful.

This place is no good. Stay away from all no limit car lots. They call you on the day car is due…read moreand hound you for the money. They won't you to not be able to pay so they can take car and resell it. They have them stupid car trackers, so they know everywhere you go. The card they sale are also way over priced. So be warned I told you so!

I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire…read moredealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work.

No stars if I had the option…read more My 2023 Nissan Rogue has been through a blown engine, transmission mounts replaced twice, motor mounts replaced, multiple recalls, and approximately 45 days in the shop. Right before my family moved from Texas to Pennsylvania, Clay Cooley Nissan replaced the fuel injectors. We picked the vehicle up, loaded our family, drove across the country, and the very next day after arriving in Pittsburgh, the power steering rack failed. After everything this vehicle had already been through, that was the breaking point. What disappoints me most is Clay Cooley ghosted me afterward. I emailed the general manager, the service manager, and the service advisor. Weeks later, not one person has responded. No phone call. No email. No follow-up. Nothing. I still have the emails. When a vehicle has been through a blown engine, major repairs, recalls, weeks in the shop, and keeps failing, the least a dealership can do is respond to the customer. They didn't. That says everything.