Bought our brand new telluride here, awful service. This dealership is so dishonest. Fast forward a year, our sunroof exploded and it is impossible to get this dealership to even give you a call back. Its a constant run around. Dont go here, TERRIBLE customer service read more

I just have to say that the young automotive group, not just young Kia but all of them have great service! For anyone out there looking for a car, give them the opportunity to show you lots of different options. With the industry the way it is right now all across The country, supply issues are very difficult and so to have somebody to help you find the right car is very helpful. I definitely wouldn't call it bait and switch like some other reviews on here. As a consumer, I know what I want in a vehicle but I'm not dead set on a certain brand. I tell them what I want and they help me find it. I of course they want to sell, but then again we want to find a car we are in love with and that's why we are out looking. If you are set on one specific car, you are setting yourself up for disappointment. Have an open mind, know what you want in the vehicle, and know what you want to pay and they will help you find a vehicle that matches. and can't say enough about their service department. I have now bought three vehicles from the Young automotive group. And I will continue giving them my business and referrals. read more

Had an amazing experience with Young Kia. Hunter helped me find exactly what I was looking! Hunter and the other team members were kind and thorough throughout the entire process. Will definitely return to young Kia again. read more

Young Kia - Kia Sorento - Auto Repair Near Me - Layton, Utah

I was pleased with my experience purchasing a car from Young Kia. I worked with Oscar, Jennifer, and Nate. They were friendly, and I walked away happy. read more

I visited Young Kia mid February 2022, the day after I found out They received their first shipment of the new all electric Kia EV-6, and went for a test drive, having had 8 electric vehicles (2-first gen Nissan Leafs, 1-second gen Nissan leaf, 3 first gen Chevrolet Bolts, & 2 Teslas X and Y) I was quite impressed with the EV-6, even with its $59,000 to $60,000 price tag, and I was considering A purchase for the full window sticker price (MSRP) until the sales associate informed me that there was a $5,000 to $10,000 "market adjustment mark up" that was going to be tacked on to MSRP, this is when the conversation was over and I left. "Welcome to the 21st. century new car dealer money grab" I am sure that Tesla will remain the #1 electric vehicle maker for quite some time, as they have never nor will they ever try this B.S. tactic ! read more

Took my daughters car to be expensively serviced by Young Kia of Layton. *Timing Belt *Water Pump *Starter *Rack and Pinion *4 Wheel Alignment *Complete Drain and Recharge of A/C They had the car for a solid month, literally 30 days. The mechanic took vacation 2 times and they obviously took the car to lunch on multiple occasions. As evidenced from dropping the car off with a half of tank of gas, now on empty with the light on. There were over 4 straw wrappers on the passenger seat floor along with dirt clods with "work boot" tread shapes. all of the handy wipes were gone and the empty canister had greasy smears all over the container. An air freshener spray was taken from the glove box and my Daughter said she was miss some change she had in the ashtray. The dealership would take numerous other cars in before completing our car. Our car was constantly put on the back burner while new cars took priority. This place is literally JOKE! then to top things of, the alignment still pulled to the right, took it in and they checked it and said not was fine. Took the car to another service center to have the alignment done AGAIN and they showed where the problem was and fixed it. When I attempted to get a refund on the alignmen, providing the service manager with receipts and verification of the problem. He just ignored me. I then got in contact with the store manager and he assured me he would get in touch with me but never did. so this is absolutely pathetic that that won't stand behind their service and they took so long to complete the service, while taking the car on their lunches. this is a deplorable service center and I absolutely advise everyone to go elsewhere for their car. Let my nightmare be your lesson. Terrible, terrible management and service center. STAY AWAY!!! read more

Bait and switch for sure. Went in on a Tuesday to look at a car they had for sale on the website, it was not for sale, it was already a soft sold and had a customers name on it. The sales person said they would call all people that had their name on the list and text me asap and If they were sold she would place an order for one for me. Pricing on Tuesday was MSRP. Called 2 days later as we never heard from the sales person and in discussing placing a deposit for one pricing was well above MSRP now. How did pricing change 2 days later and pricing on the online inventory was still MSRP. Will not be buying a car now or ever from Young. read more

Taken advantage of is the only way to describe my feeling after working with The Young Kia service department today. For a simple recalibration we were quoted ~$180 on the phone which is a fair price compared to other local Kia dealers. At the desk that quote was bumped up to $300 and this irritated me. However, we were assured that that it was a flat fee and the calibration and labor would be $300. We ask why the price changed and were told that the lady we spoke to didn't know and "that's what it costs." Connor (our service manager) then turned, talked to his buddies, and ignored us. Much more expensive than other dealers (that quoted $198 out the door), but we'd already made the drive and would remember to go elsewhere in the future. Two hours later we pick up our vehicle and the price was bumped up another 12% to $336 (not including tax - $364 out the door). We asked about the second price increase and were told that it was for an "environmental fee" and that we should have read the fine print. Never again and do NOT recommend using their service department. Do yourself a favor and go somewhere else. read more

Hands down a great place to go! I was trying to buy out my lease. I live in South Jordan so I went to the Kia in Sandy bad idea! Those other guys padded the buyout price! So i decided to call Young Kia. What do you know the buyout was the same price as the price given by Kia financial. So I drove to Layton after work. Talked to Travis Jeffrey first and then to Travis Holt. Both guys were super helpful, got yo sit down with Travis J and went through the paperwork, super good dude glad to have met him. They were pretty slammed so we hung out for awhile, everyone was super friendly and checked on me multiple times. Got the deal signed with Jared Price, and there you have another great guy. Glad I went to Young Kia, all I was doing was a lease buyout and they treated me like I was buy a new car. Thanks All! read more

I really like their oil change service because they also check many other components of the car such as wheel alignment, etc. And, they do not pressure you to purchase these additional services. read more

Been to the dealer multiple times regretted every visit. They screwed up every safety inspection when that was required. Had to get the police involved. Expensive pricing for repairs with low experience mechanics. And yes full of the standard car dealership BS. Basically just another average mid to large size dealer. read more

Been coming here since we bought the car--always had synthetic oil put in and today they decide on conventional oil. They always upsell everything--never really minded but WE ARE DONE! I won't ever go back it always takes at least a half hour longer and after today I can honestly say I won't ever go back really disappointed and very let down. read more

Dj at Yoing Kia in Layton is by far the best car salesmen we've ever had!! Easy to work with, doesnt feed you with any lies. He's there to find you a great car and give you a good service! For sure would send anyone of my friends to him! He's super friendly! The only downer is that I have to wait for the Telluride for a while buuuutttt it's going to be worth it!! read more

Wanted to upgrade my vehicle for our future kids and the markets great right now. Made an appointment with Jennifer Miles and she was the absolute best. Listened and found exactly why we were wanting in a vehicle, price range and was one of the smoothest transactions I've ever had purchasing a vehicle. Make an appointment with Jennifer and you won't be disappointed she will hunt till you're happy! read more

I took my brand new vehicle in for window tint they returned my care with a broken windshield and the manager scott said they would not pay for it. I would never do business with this place. read more

Kia of Layton has left me stranded. I am a single mother of two, recovering from a hip replacement surgery. My car had one cylinder go bad - possibly due to a previously known manufacturing defect- but I cannot even get Kia of Layton to return my calls! I am due back to work but my car won't run and Kia refuses to even talk to me. They know these engines are prone to this problem, but they won't back the car they sold me. I have owned 3 Kia's and never been treated so poorly. read more

Donald Alvary helped me in the service department. He was excellent to work with! The diagnosis took place in a timely manner and comfortable customer waiting area. The quote for repairs was priced lower that I had expected and he offered to put a rush on the parts. But... I was so impressed with the helpful staff that I opted for buying a new car rather than repairing mine! I worked with Heston Young to see me through the purchase of my new 2014 Kia Optima! Easiest purchase I've ever made and very trustworthy car salesman! He was patient, not pushy. Willing to do any number of test drives with me. Paired my phone with the bluetooth in the vehicle to show me how it worked. Helped me weigh the pros and cons of features, and car color choices. Quick and painless purchase! I ABSOLUTELY LOVE MY NEW 2014 KIA OPTIMA FROM YOUNG KIA! read more

Needed to get my wife into a better vehicle and heard great things about young Kia. No one loves shopping for a vehicle, but will do it again as long as Jennifer Miles is our sales rep. She was outstanding and finding what we wanted and staying in our price range. If you're in the market for a car see Jennifer! read more

Recently purchased a vehicle from Young Kia. We thought everything was going well until we realized they didn't give us the Out the Door price they promised. Then we began to realize several other discrepancies in what they were promising. Very frustrating experience after we got past the charisma of the salesperson. read more

I have had nothing but issues since I leased my car with them. Everyone was incredibly helpful while I was at the dealership, but the second I drove off the lot that stopped. They didn't do an inspection of the vehicle before selling it to me so I got to pay for something that is supposed to be done before a car is sold. They didn't send me the title until about 3 business days before I had late fees charged onto getting it tagged (and don't forget I still had to go get it inspected before I could do that as well). When I was finally able to get the inspection completed the DMV informed me that the dealership had filled out the title wrong and that needed fixed also before I could get this car tagged. Of course when I called the dealership they informed me that the title department was already closed and wouldn't open back up until Tuesday because of the holiday weekend so now I also have to pay for late fees that never should have been incurred. I understand that people make mistakes and it was probably multiple people dealing with things behind the scenes, but the amount of issues I am having with this company is making me incredibly frustrated and I cannot believe the lack of attention that has followed. read more

I live in Idaho and I would do Business with any of the Young Automotive dealers in UT. I recently visited every Young Automotive dealership and was treated with the same friendly service. They attended to all my vehicle needs And were honest and straight forward. Thanks again for the great experience Sincerely Robert B read more

We purchased a Kia Sorento from Larry and Arron. They were both great and very helpful with the entire process. They made it nearly painless. Even the very small issue we had, they took care of it no questions asked. I would not hesitate to send someone looking for a Kia to Young Kia. Thanks Guys! read more

My husband and I went in one day and told them we were just looking and getting information and we were not going to buy a car today we did test drive one to see if we liked it. Next thing I know we are talking about financing and they are showing us what are monthly payment would be. When we said we were just looking they got their sales manager to come talk to us. Stop pushing people around! read more

I was not explained that I was getting a fluid exchange and was charged for $600+ dollars when all i wanted was a oil change and fluid top off. The service manager reached out and was extremely helpful to us. Just make sure you see the pricing before you agree to anything. read more

I just bought a brand new 2014 Kia Forte from Ryan Howe. The Forte is a kick butt car and Ryan, Aaron and Jared are wonderful. Young Kia had a ton of new and preowned cars for me to choose from. Young Kia Rules! Keep it up. read more

I recently bought my first car with the help of Brady Borklund & let me just say that he was AMAZING! He made me feel like he wanted the best car for me & he even made the process enjoyable rather than dreading. If you're wanting someone who knows what they're doing & makes the process worthy of your time i most definitely recommend him!! read more

I recently purchased a new car from Young Kia, and I have to say that I was very pleased with the whole process. I had an extremely horrible experience with another dealership earlier that week (see my other car dealership review for details) and did not really feel like going through ANYTHING even remotely close to that. On the advice of a friend, I tried something called the "Email attack". I basically wrote every Kia dealership on the Wasatch front the same email, stating exactly what car I wanted and with what features I also wanted. I explained that I wanted the best deal and didn't want to do the whole "song and dance" that usually happens when you buy a car. Scott Winn from Young Kia wrote me back with a very good quote on a brand new 2012 Forte EX. I took his email and forwarded it to every other dealer, asking if they could beat it. None of the other dealerships could come close. I went in to check it out, but didn't tell them that I had written them already. My wife and I looked at the car and really liked it. the sticker price was almost $4000 higher than the price I was quoted. I have to admit, when I saw that, I was a little giddy inside. Now all they had to do was deliver what they had promised at the price promised. I talked to Scott, he pulled up the invoice. He showed me the numbers, explained every discount and why I was getting it and gave me the exact price that I was quoted. No haggle, no hassle, no "we're losing money by selling you this so cheap". He gave us just under book value for our trade, which was good considering the condition and miles. All in all, we were in and out in less than 2 hours, and drove home our new car. We got it for $2000 less than the Nissan Versa that Ken Garff Screwed up, and it has WAY better features. I am almost thankful that Ken Garff sucked so bad, because if they hadn't, I would be driving that underpowered Versa right now. P.S. Next time you buy a car, try the email attack method. It really works! read more

We purchased a used vehicle and thought everything was great. There was the usual overprice, but that is expected from using a dealership. We specifically asked about the tires as they were low and looked worn, but they assured me that they were checked and good. We came back in for our first oil change and all of the sudden we need to replace all of our tires. When I talked to the sales manager I was told they they basically just check it to see if it meets the bare minimum to pass. This is frustrating that we were not told of the poor quality of the tires when we specifically asked. Needless to say customer service is not their strength as they didn't offer any help. The service guys was much more helpful and gave some options to help lower the cost. Would not recommend. read more

Do not ever go through them unless you have absolutely everything prepared yourself. Don't trust them to take care of anything for you. The moment your paperwork is signed you mean nothing to them. If you want things fixed about your car, don't take them at their word. Do not sign your documents until they've fixed it. Also, if they offer towing for your trade in vehicle, it's a lie Unless you have a place to store the car for 2 months for them to take it. You affording monthly payments doesn't even make it to the bottom of they're list of priorities. As long as they can get you approved, they will now only care about getting you to shut up and give them your money. After that they barely feel the need to pretend they care about you or your situation. Their sales tactics are extremely transparent and insulting like cheap parlour tricks (family photo albums, forcing a warranty down your throat, etc.) and you almost feel inclined to pretend to fall for them just to make it less awkward. Car dealerships are supposed to make they're customers feel like they really ARE still customers. This dealership will leave you like a cheap call girl as soon as you give them money. read more

Young Kia used to be a decent car buying experience. But now they leave a lot to be desired. They claim to want your experience to be a happy one. However, their new slogan should be that they are happy if the customer is barely satisfied or even if the customer is not satisfied. I purchased a brand new vehicle and it literally had mechanical problems as I was pulling out of the dealership (you can buy a lemon a lot cheaper at a grocery store). I had to compromise and give up lots of the bells and whistles I paid extra for a different vehicle and my payments went up. I would recommend shopping else where. I give them three out of five stars and shop at Wasatch Kia from now on! read more

I purchased my new car from Young Kia in Kaysville this week and I couldn't be happier!! :) My salesperson, McKay Nichols, was very patient with my requests and 'picky-ness' that lasted nearly half the day. This is my second purchase from here in the past 5 years, and if they keep up their great service, I will be back again. The entire Young Kia in Kaysville team (McKay, the Service Team, the Sales Team, and the Finance team--especially Karen) all worked very well together and were all understanding, and accomodating, of my needs that were affected separately by each department. Thank you Young Kia--keep up the great customer service, outstanding team members, and follow-up service! read more

I recently leased my Kia Sportage with Ryan and I am so happy with the overall experience. Even after I signed the papers he goes above and beyond with amazing customer service and makes sure everything I need it taken care of with no issues! Young Kia is the place to go. Make sure to ask for Ryan. read more

With my two young children in tow I went in for an oil change as part of my two year free maintenance. After an hour wait I was informed that they had destroyed one of my lug nuts during the tire rotation and it would be another ten minutes while they got a new one. Two hours into my oil change I finally asked what was taking so long, only to be told they were still trying to get the right lug nut, but they had one that would fit and they could get the correct one and have it for me next time. I responded by saying " There will not be a next time". As I was leaving their "tech" was installing the lug nut and could not even install the cover correctly. A little more respect for my time and some communication would have gone a long way! read more

The service department consistently takes much much longer to finish anything. I wouldn't mind if the service takes a while but if you quote me a day and it takes 3 days, that is not acceptable. If you quote me an hour for an oil change and I drop my car off on my lunch and you're still not done 5 hours later, something is not right. I've avoided the service department here for some time now because it always leaves me feeling aggravated. Just took my Kia to a dealership not owned by the Young group to get my rear bearings fixed under warranty only to find that Young Kia already submitted a claim for my rear bearings when they fixed the front bearings. Dealing with them gives me the impression there is almost no communication between employees. Always quote incorrect times. Filing claims for the wrong work done. When I bought my SUV from this dealership the contract guy lied to my face right before I signed my contract so I already had a bad feeling about the dealership. Since then the service department has misrepresented themselves every time I have dealt with them. read more

I was in town visiting from So. California and had a mechanical problem on my Nissan Titan. My family takes their cars to Young Kia and made a call to see if they could take a look at my truck. Long story short, there were several problems found but these great people discuses the problems and decided what could wait until we got home and what needed to be done right away to keep us safe on winter mountain passes. Prices were extremely fair and Donald in service was very helpful. Each time I called I was very pleased with everyone I talked to and my truck was given back to me sparkling clean as well. Thank you Young Kia for making a very stressful situation almost a pleasure! read more

Derek Fox was awesome. He is very helpful, polite, fun and enjoyable to work with. He does a great job of taking care of you! I would highly recommend him to help you get a new or used car you are looking for. Young Kia has a huge selection of both to choose from. Jared, Aaron, Heston and Colten were excellent to work. They made you feel comfortable, didn't "push" you to buy, but helped you to find the right car at the right price. Great team, facility, inventory and salesman! read more

I took our Sedona in to their service department for a couple of recalls. I haven't experienced customer service like that....ever. From the kid that met me at my car, the service manager and the cashier were all beyond fantastic. Everyone had a smile, and seemed genuinely happy to help me. I'll definitely be back for all further maintenance needs. read more

KIA has made this right with my friend! ! Way to go on making a wrong into a right!! She loves her car and the manager was friendly and wanted to make the situation right. Thank u read more

do not shop here!!!! they will give you a terrible experience. they are so sketchy they just want to suck as much money out of you as possible. do not trust them. they ripped my friend off big time and from this friends experience i feel it my duty to warn others. read more

We purchased our van at Young Kia a year ago. The purchasing went well we had no issues at all. But its the service we have received afterwards that has been the biggest issue. First of all they did our emissions and inspections we passed. A week or so after that we took the van back in to have it looked at and they told us we need to replace the motor mounts they were completely shot. How did the van inspection in the first place? Its was back and forth with the maintenance guys and our sales rep to see who was gonna pay for this. It was the biggest hassle they ended up paying. But It took 3 days to fix they ordered the wrong part we had to get a rental plus we had to fight to get car big enough to fit our family. They said for our troubles they would detail the inside of the van that NEVER HAPPEND. Since then we have only takin our van in for oil changes which have not been quick. My husband made an appointment for today at 10am to change to the oil he gets there and they tell him it will be an hour to an hour and half wait to get him in. Why would we make appointment only to wait all morning to be serviced? read more