I would've preferred not posting a negative review, but was left with no other option. This is not a negative review of Dr. Ossaian nor her dental assistant. Instead, it's how abominable and unprofessional the man who runs the front desk, named John, behaves. He is, unfortunately, the one who books all her appointments, answers all her texts, emails, etc.
I've kept detailed notes of what transpired and have a witness to his hostility and rudeness, in someone who works in administration at another medical office... with whom he spoke to in an equally discourteous and disrespectful manner. There is also a recording that documents this.
Any follow up response here will only be superficial because I'm quite certain Dr. Ossaian nor staff, know the true details of what transpired.
I hoped to speak with her in private, in an environment where I wouldn't feel threatened nor bullied by her office mgr. My desire to communicate with Dr. O was solely for the purpose of letting her know about John's irrational and malicious behavior. And I truly had a fear of going back to the clinic and having any further interaction with him!
RESPONSE to Your Dental Spa Response:
There is nothing that I've stated that isn't true. What is missing are the specific details, documenting John's hostile and rude behavior - including hanging up on me (for no reason, whatsoever. He didn't even know me) and then, again, doing the same to a hospital administrator, while I sat in her office and reached John on speak phone. The admin looked at me with surprise, asking, "did he just hang up on me?" and I said, "I'm not sure because the same thing happened to me earlier!"
John began texting me like a high schooler, arguing like a child, accusing me (and the hospital administrator) of hanging up on him!! There is something seriously wrong with this man and I cannot be the only one he's done this to. I kept asking him, "are you okay?" He continued to suggest I cancel my appointment. I kept telling him that I did not want to cancel and that I was willing to put everything behind us so that we could proceed... thinking he was just having a really bad day or something. But I quickly got the distinct impression he was doing everything in his power to turn me away from being treated at the practice! Why??? Honestly, in any other situation, I would've just gone to another dentist and avoided such abuse.
But I was put in a very precarious situation; having already undergone a series of X-rays at another dental practice prior to being referred to Dr. Ossaian. Then, underwent an additional 18(?) X-rays at her office. I did not want to be exposed to more, unnecessary radiation!
ALSO, because of John not being able to communicate to me that the release information had already been sent (weeks earlier) and he did not inform me that the work was approved UNTIL 3 DAYS prior to my appointment, I did not have the 3-4 days notice to stop taking that medication - as needed. Because John was so hostile and created so much chaos, I didn't know what to do and felt it necessary to cancel that appointment, after all. When I tried to re-schedule it, that's when I was told I could not receive care at the clinic. I'm quite certain John painted a completely different picture of what transpired... including accusing me of the bad behavior in which he demonstrated, not I.
As I've stated, I never even met him in person and we had no history. I couldn't wrap my head around why he was so rude and hostile, nor how a dentist would approve of her office manager treating clients this way! I began to wonder if he's a brother or family member? Or does his family own the building? Seriously, how could a practice be successful with such abusive treatment by it's office manager?
From where I stand, John did everything in his power to deter me from being treated at this clinic. And let me be clear; this review has NOTHING to do with me feeling disgruntled because I was no longer able to receive treatment. This has to do with the way John treated me long before that decision was made. I stand firmly in this review. I don't want anyone else to be treated the way I was. If this review can avoid even one person from being harmed in this manner, it's worth my time and effort here.
Update #3: wow, talk about creating a false narrative... their response is quite ridiculous at this point. For the record, my treatment was scheduled to move forward. It was "me" who cancelled. Their new scenario, painting me as someone who was turned away, is a complete fabrication. What a waste of my time and energy... and what purpose did all this serve, anyway? It was a crazy experience. I do have a recording I made on my phone that backs up John's horrific behavior. If anyone else has had a similar experience with him at this clinic, feel free to reach out. read more