We have utilized this facility multiple times to board our 4 year old dog and had nothing but good…read moreexperiences -- our dog really seemed to enjoy her time there. We just recently went away and boarded her with our 1 year old labradoodle. We communicated with them before dropping off and then at drop off that both dogs should receive the same services. Today, we went to pick them up and looked at the invoices and were very confused. Our labradoodle was kenneled the entire time when we told them that he should be participate in "day care" ie playing with other dogs. Our female beagle, on the other hand. participated in the doggy daycare services. The labradoodle is very large and active, so to find out that he was left in a cage for the entire week is devastating. When we picked him up, he looked extremely anxious and was shaking. We immediately called them back after discovering this on the invoice, and the receptionist was very dismissive and said that her manager wasn't there (at 3:30pm) to explain where the communication breakdown occurred. She kept saying it was our fault, although we told them on three different occasions that the dogs should be receiving the same services. She said he needed to pass a "screener" for the daycare, which is fine, why didn't they do it!? We had called them at least three times as we were worried about the labradoodle while we were away because this is his first time being boarded and we wanted to be sure he is okay. We were told each time he was "doing well, going to the bathroom fine, and playing well with the other dogs." But, were then told he never played with anyone and was stuck in a kennel the entire time? Additionally, we found a charge on our invoice that they were to call us (the charge was listed 3 times) because our labradoodle wasn't moving his bowels. Although we were charged for this, we were never called, which makes me even more concerned -- there was something going on with the dog which they felt compelled to charge us for, but never communicated it to us?

I have a german shepherd and a cat who come here for vet & grooming, Love that it is in the same…read morebuilding. The people at reception desk are friendly and sweet. The staff are skilled and efficient. After our vet or groom appt we always stop in the shop for a fresh baked treat :)

We have been customers of Ridgefield Pet for many years and highly recommend them. The store has a…read moregreat selection of items and the staff is always friendly and knowledgeable . They also installed an electric fence and dog door for us which we love and if we ever have an issue they never let us down. Great response time and dependable. We are so happy they are close by!

Love this place! Always friendly and knowledgeable employees, prices are reasonable and competitive…read moreand it's close to home. I really love the mom and pop service and feel.

Woodbury Pet Commons has been my primary pet store for the past five years. I can't say enough good…read morethings about this store and it's staff. John carries only the best quality food and pet products and he and Evan are a wealth of knowledge, which is a huge help when troubleshooting a problem with one of my pets. I trust them implicitly and consider them partners, with my vet and I, in keeping all of my pets healthy and happy.

I just moved to the area, and I have to say, the experience I had at Woodbury Pet Commons was…read moreunmatched. Not only did they have a St. Patrick's Day party today, they provided all pet parents with an amazing corned beef sandwich, homemade soda bread, deviled eggs, and more. They handed out goodie bags for dogs, and overall made me feel very welcome in their store. The store has a very strong sense of community, where the owners and employees know most of their customers on a personal level, and even remember everyone's pet's names The owners helped me to find the best foods needed for my 2 kittens and 1 dog, and it was very reassuring to see how well they know the products they sell. The owners genuinely care about you and your pet, and I left with so many food samples to let my dog try. From now on, I will always be shopping at Woodbury Pet Commons for all of my pets needs. If I could give them 10 stars, I would. Thank you guys again for everything!

Stopped in for the first time today and had a wonderful experience! The staff were super…read moreknowledgeable and friendly and the prices were reasonable. Will definitely be back!

Sometime in mid-July to early August I paid cash for 2 bags of dog food. After you purchase 12 bags…read moreof the same brand, you get one free. They don't give you a receipt, so when there is a discrepancy there is no way to prove you made a purchase. I really miss Monica. The current manager Maria is arrogant and useless. She absolutely refused to hep figure out why I did not get credit for the two bags, literally just shrugged her shoulders. I asked about it a couple times when I went in and they did nothing to even look into it, just told me there was nothing they could do. I told them the approximate dates and they knew the cost of 2 bags. The third time I asked I was informed that they have customer notes that said "You have tried to do this to us before" ...insert hard eye roll here... Like a Seinfeld episode or something! Yes I have been trying to get it resolved but NPO don't care! Really horrible customer service! Blaming the customer for THEIR failures! The owner Ray actually called me and threatened to post the camera footage of the exchange in response to any bad review I might leave! Only thing that will do is show everyone how incompetent your manager is! Regardless you do not have permission to post any footage of me!

My 4 year old daughter had to use the bathroom so an employee there allowed us to use the bathroom…read morewhich was labeled for employees only. My Mom who has diabetes had to use it to so she went. The manager on duty reprimanded the employee for allowing us to use the bathroom. My sister who also has diabetes needed to use the bathroom but they told her she can't because management reprimanded them. My Mom bought my sisters son a turtle from there with supplies but according to their policy THEY HAVE NO CUSTOMER BATHROOM! Additionally, the turtle has worms and a crack in the shell. The turtle was also housed in a 1 foot by 1 foot cell at the pet shop. A turtle that size should be in a way bigger housing. The turtle was not very well taken cared of there.

When we walked in we were instantly greeted by Emily who was very nice and friendly. There were…read moresome questions about the history of the dogs and she gave us all of the information which is available for anyone who wants to learn about any dog that is purchased there. She also informed us that all shots were up to date and are always kept up to date. The store is very spacious and it has a lot of different sections there including dog washing stations and a lot of different things you can get for your pet. I took a lot of different photos for you to see. I highly recommend this place for anyone.We went the next day to pick up the dog and Caroline was very pleasant to deal with and was very helpful in getting us what we needed.

Very professional, and reasonable. Excellent grooming job! Shop is very clean, no complaints!read more

Today is Sophie's first appointment for a spa makeover day. Sophie is our 10 yr old King Charles…read moreCavalier Spaniel with aging conditions known for this breed. Susan was so understanding and welcomed Sophie with open arms and really exceeded our expectations. We requested a shorter haircut to help with maintenance and hopefully make Sophie feel more comfortable w/o the long hair issues. Sophie looked so adorable with her dazzling shiny new doo w/bandana and she strutted right out the front door with attitude! We definitely plan on monthly visits and would highly recommend Susan and her staff for your senior pet (Okay Okay for any age pet).

Choice pet is the ultimate pet supply store offering high and products at a good competitive price…read more They offer weekly deals, a shopping membership card offering a reward program to their shoppers, a fully stocked self service bathing facility for your pets, and a great supply of frozen foods for pets. They sell high-end CBD oils for pets as well as other medicinal needs. The staff is always attentive and always willing to help. Love coming here and always come out with something new that my dogs always enjoy. was very devastated when they closed the Danbury location but luckily we have one in Southbury to hit. Go here if you really want to get top notch, dog treat treats, or cat treats for your furry friends.

The self washing station is clean and safe for pet and owner ! Staff is friendly and helpful .read more

Absolutely love this place - they know you as a person not a number and they truly research and…read morecare about animal nutrition and health/happiness. Shop local!

Very happy with the selection of high quality foods here. I've purchased my dog food here since my…read moredog was a puppy. The owners are very friendly and knowledgeable. I love the variety of treats and toys!